Total satisfaction on ordering my eye glasses from Eyelation. Your Sales associate Ms Jackie helped me at every turn in researching the best selection that suited my needs. Note: Received order i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I thought it was nice that you came to the job site to give us our eye examination. without having to take time off work for an appointment. It was also nice to have more frames to choose from. It wou... Mehr ansehen
The technician assisting me with my order was very helpful and knowledgeable. She walked me through each step and provided great recommendations. Glasses were delivered in a timely manner. I am satisf... Mehr ansehen
Unternehmen hat geantwortet
-It took 3 weeks for my order to ship. -the kiosk at my employer froze up and I could not complete my order. -I completed my order on my office computer. A kiosk is really not needed. It’s much... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4.1
Gut
10'325 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The person doing the eye exam was…
The person doing the eye exam was professional and knowledgeableand also courteous. The whole process was very quick.
28. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jon,
We are so glad to hear that your eye exam was completed so quickly and that our team member provided such polite, professional, and knowledgeable service. Thank you for sharing your wonderful experience with us!
-Team Eyelation
Hace 2 semanas hice el pedido y no…
Hace 2 semanas hice el pedido y no tengo ninguna respuesta
27. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hola Miguel,
El plazo de entrega habitual es de 10 a 14 días hábiles. Realizaste tu pedido el día 14. Los artículos ya han sido enviados y están en camino para su entrega. Esperamos que te resulten muy útiles.
-Equipo de Eyelation
Took a month to ship out my glasses
27. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jason,
Thank you for taking the time to share your feedback. On behalf of the Eyelation Customer Service team, we sincerely apologize for the delay in receiving your order. We realize how deeply frustrating long wait times can be when you are expecting your products.
While we take full responsibility for your experience, several factors contributed to this longer-than-usual timeline, including frame manufacturer supply chain disruptions and transcontinental shipping delays. Even with these external factors, we know you rely on us for a smooth experience, and we regret falling short.
We hope they work well for you.
Warm regards,
– Team Eyelation
I like the quality of the glasses.
I like the on-site appointments and the thoroughness of the eye exams.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Michael,
We are delighted to hear that you enjoyed the convenience of our on-site visits and found our vision assessments to be highly detailed. Thank you for sharing your positive feedback with us!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Chris,
We are so sorry to hear that you are having vision issues with your new glasses. It appears you have taken advantage of our 30 day remake policy and a member of our team is working with you to resolve the issue. Thank you for your patience as we work together to find a solution. We want you to be 100% satisfied.
-Team Eyelation
Got eyes tested on the job 10 days…
Got eyes tested on the job 10 days later I received them!! Very easy very fast!!! 👍🏿
23. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Robert,
We are glad you enjoyed your experience with our quick eye testing and speedy delivery. Thank you so much for sharing this positive feedback.
-Team Eyelation
Quick and easy with great support by…
Quick and easy with great support by the staff. I was able to be tested and choose glasses within minutes with an understanding of where my prescription differed from my current eyewear.
23. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Kenneth,
It is wonderful to hear that your visit was so efficient and that our team provided such helpful support. We are glad we could assist you in finding the perfect new glasses while clearly explaining the updates to your vision prescription. Thank you for sharing your positive experience!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Bradley,
Thank you for taking the time to share your feedback. On behalf of the Eyelation Customer Service team, we sincerely apologize for the delay in receiving your order. We realize how deeply frustrating long wait times can be when you are expecting your products.
While we take full responsibility for your experience, several factors contributed to this longer-than-usual timeline, including frame manufacturer supply chain disruptions and transcontinental shipping delays. Even with these external factors, we know you rely on us for a smooth experience, and we regret falling short.
Your glasses have been shipped.
Warm regards,
– Team Eyelation
If I had a prescription ready the…
If I had a prescription ready the results would have been better. I do not think the Tech was equipped with the right tools to give a good prescription. The method used for determining by sight level left me confused. When asked, I was not able to see the largest font clearly with the chart for me just a short distance away. I will be returning my glasses as some as I go see an eye doctor.
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Raymond,
We are sorry for the confusion on your exam. We are not sure what happened. However, we do a refraction on you just like the Dr.'s office. Only we do 1 eye at a time. We do not check the health of your eyes., Just the prescription.
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
The employee was helpful
The employee was helpful, fun and made it so easy.It was nice to have it on site.
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Maija,
We are thrilled to hear that our team member provided such an enjoyable and effortless experience for you. It is wonderful to know that having our services available directly at your location was convenient and helpful. Thank you for sharing your positive feedback with us.
-Team Eyelation
I can't read on computer safety glasses…
I can't read on computer safety glasses is not right
20. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Paul,
We are so sorry to hear that you are having vision issues with your new glasses. It appears you have taken advantage of our 30 day remake policy and a member of our team is working with you to resolve the issue. Thank you for your patience as we work together to find a solution. We want you to be 100% satisfied.
-Team Eyelation
The glasses came to my house inside the…
The glasses came to my house inside the quoted timeframe for delivery. The glasses are correct and I am very satisfied.
23. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Michael,
We are thrilled to hear that your new eyewear arrived right on schedule and met your expectations perfectly. Thank you so much for sharing your satisfaction with our service!
-Team Eyelation
Not happy
I ordered my glasses a month ago and still have not received them. Eyelation has not provided me any updates. I am very unhappy with this last experience. I just want what I paid for.
26. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Robert,
It looks like you ordered 2 pair. One was delivered on 09/25 and the 2nd order has been shipped.
Thank you for taking the time to share your feedback. On behalf of the Eyelation Customer Service team, we sincerely apologize for the delay in receiving your order. We realize how deeply frustrating long wait times can be when you are expecting your products.
While we take full responsibility for your experience, several factors contributed to this longer-than-usual timeline, including frame manufacturer supply chain disruptions and transcontinental shipping delays. Even with these external factors, we know you rely on us for a smooth experience, and we regret falling short.
Warm regards,
– Team Eyelation
The lady was super awesome
The lady was super awesome, very friendly and very knowledgeable. Made is quick and easy. Very informative. Did a great job
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jeanette,
We are so glad to hear that our team member provided such a friendly, knowledgeable, and efficient experience. Thank you for sharing how quick and informative your visit was!
-Team Eyelation
Good working glasses
26. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Anthony,
Thank you for your review - it’s always great to receive positive feedback. We hope you enjoy your new safety eyewear.
-Team Eyelation
Work glasses
Process was fast and simple. Convenient. Acted quick and was able to snag an appointment with no issue.
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Kiara,
We are glad you enjoyed your experience with our quick booking system. We always aim to make scheduling hassle-free, and we appreciate your great feedback.
-Team Eyelation
Great, friendly Service
Was wonderful that I could get tested here at work as I work 12 hr shifts and getting Anywhere while working 7am-7pm is near impossible. Great friendly Service was provided. Very Pleased.
Ramona Riley
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Ramona,
We are glad you enjoyed your experience with our testing service. We understand how difficult it can be to manage healthcare needs when working long twelve-hour shifts, and we are happy to hear that our on-site visit made things easier for you. Thank you for sharing your appreciation for our friendly team.
-Team Eyelation
Getting to pick from a wide selection…
Getting to pick from a wide selection before walking in and then giving my eye prescription to be told I can only choose from a selection of 4. The selection was very limited and I am not happy with what I got stuck with.
16. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Dakota,
Thank you for your reply. Unfortunately your prescription limited the frames you could choose from. Every prescription has an ideal base curve to the lens. You can choose from several frames that might have worked. However, it is our job as professionals to recommend the frames that will give you the clearest vison without causing distortion for you. We are sorry to hear you are not satisfied with the style. You chose one of our most popular frames. We do hope they work well for you.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Jason,
Thank you for your reply. It looks like there was a large amount of change from your last glasses.
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Never received my glasses and never…
Never received my glasses and never responded to my emails.
17. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Teri,
Thank you for your reply. Your glasses that were ordered on 10/07 were shipped and tried to deliver on 10/19. Post office returned to sender as the shipping address was incorrect. Please reach out to questions@eyelation.com to confirm your shipping address so we can resend to you.
-Team Eyelation
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.