Total satisfaction on ordering my eye glasses from Eyelation. Your Sales associate Ms Jackie helped me at every turn in researching the best selection that suited my needs. Note: Received order i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I thought it was nice that you came to the job site to give us our eye examination. without having to take time off work for an appointment. It was also nice to have more frames to choose from. It wou... Mehr ansehen
The technician assisting me with my order was very helpful and knowledgeable. She walked me through each step and provided great recommendations. Glasses were delivered in a timely manner. I am satisf... Mehr ansehen
Unternehmen hat geantwortet
-It took 3 weeks for my order to ship. -the kiosk at my employer froze up and I could not complete my order. -I completed my order on my office computer. A kiosk is really not needed. It’s much... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Eyelation Technologies Inc.
Vom Unternehmen geschrieben
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Kontaktinformationen
8525 W. 183rd Street, 60487, Tinley Park, Vereinigte Staaten
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4.1
Gut
10'325 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Eric Yingling was phenomenal!
20. Oktober 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Easy to maneuver through.
12. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Tuck,
We are glad you enjoyed your experience navigating our platform, and we appreciate our users finding our design so simple to use.
-Team Eyelation
slow
First, I selected a safety shoe and was told it is unavailable, if there is a shoe that is unavailable it shouldn't be on the screen to select, then not until I emailed three weeks later asking about my order then you decided to ship them. if I knew it would have taken this long, I would have waited for the shoe truck come to my facility.
27. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Bryan,
We are deeply sorry for the frustration and inconvenience caused by the unavailable footwear option remaining on our screen and the subsequent delay in your shipment. It is completely understandable that you expected a much quicker process, and we sincerely regret that we did not proactively update you on your order status until you reached out to us. We appreciate your feedback, as it helps us improve our inventory display and communication response times to better serve you in the future.
-Team Eyelation
picking new safety glasses
it was easy to choose frame and just submit what you wanted
28. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Dal,
We are delighted to hear that you had such a straightforward experience selecting your frames and customizing your order. Thank you so much for sharing your positive feedback with us!
-Team Eyelation
Very good
It was so easy to place my order, especially with my prescription already on file.
19. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello J.R.,
We are delighted to hear that having your prescription already saved made the ordering process incredibly smooth and convenient for you. Thank you so much for sharing your wonderful feedback!
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Michael,
We are absolutely thrilled to hear that your experience was both seamless and efficient. Thank you so much for taking the time to share your wonderful feedback with us!
-Team Eyelation
Why am I waiting 2 weeks for my safety…
Why am I waiting 2 weeks for my safety glasses and I got my everyday glasses in 5 days? And they charge $100 more?and I got my regular glass in 5 days since u wanna be smart about it and they was 400 yea ok thanks anyway
27. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Katreana,
Your order that was placed on 10/20 was shipped on 10/26. We are not sure where you got regular glasses from. Our normal delivery times are 10-14 business days. We hope the glasses work well for you!
-Team Eyelation
Im still waiting for my work eyeglasses…
Im still waiting for my work eyeglasses to be delivered and currently cannot read anything on the production floor because i still don't have my safety prescription glasses
21. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello James,
Your order that was placed on 10/21 was shipped on 10/28. If you log on to your portal you can retrieve the tracking number.
Normal delivery times are 10-14 days.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Steven,
Thank you so much for the wonderful feedback. We are thrilled to hear that our team provided you with such a warm and welcoming experience during your visit.
-Team Eyelation
Inefficient and Inconvenient
Ordering was a pain and it took me several weeks to get it processed. I needed some custom prescription safety lenses for work, specifically tinted lenses which were advertised in the brochure I received. When shopping, I did not see the option in my cart and had to contact customer service, who told me that my company did not allow that option, despite it being advertised in a brochure specifically for our company. I then had to reach out internally to get it approved, which I was able to. But dealing with eyelation afterwards was like pulling teeth out. They finally added the tint to my glasses, but I realized I had to edit my order which removed the tint from the order. The only way to contact their customer service is thru email and the response time is ridiculously long. Furthermore, it is always a different person answering each time, and it's like they disregarded what was previously said by somebody else. I was also told that only IT can add the tint and the first time they added it, nobody told me it had been added so it was just sitting in my cart for a while. The employees were all nice but the company seems disorganized and their process is inefficient. If I wasn't required to order my safety glasses thru them, I would just shop somewhere else.
8. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Andre,
Thank you for taking the time to share your feedback regarding your recent ordering experience. We appreciate your patience throughout this process and want to address the difficulties you encountered while trying to secure your custom tinted safety lenses.
It is clear that our communication and order management fell short of your expectations. We understand how frustrating it is to navigate conflicting information about product availability, especially when trying to align company approvals with our online ordering system. The delay you experienced while waiting for the tint to be manually applied to your cart, compounded by the lack of notification, is not the level of service we aim to provide. Furthermore, we recognize that receiving replies from multiple representatives via email created a disjointed and repetitive conversation, which only added to your frustration.
We are actively reviewing our internal communication channels and our coordination with technical support to ensure that special requests are handled more efficiently and transparently. We are also working on improving our email response times and ensuring better continuity among our support team members so that customers do not have to repeat their issues. Your experience highlights key areas where we need to streamline our system, and we are committed to making these necessary adjustments to prevent similar delays in the future.
-Team Eyelation
The prices on the eyeglass frames here…
The prices on the eyeglass frames here are very high. I did a price comparison with other companies that offer these programs, and their prices were much lower.
28. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Rossana,
We appreciate you taking the time to share your feedback about our frame pricing. We understand your concerns regarding cost comparisons, and we are actively reviewing our rates to ensure we remain competitive and fair. We would love to compare as well.
Please feel free to reach out to questions@eyelation.com and send the other quotes you received. We are always looking to offer fair and comparable pricing. We hope you enjoy your new safety glasses!
-Team Eyelation
Overall Good Experience
The glasses were made wrong and the return process was slightly daunting. In the end Eyelation made everything right and I'm pleased.
15. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello John,
We are glad you enjoyed your experience once we resolved the issue. We appreciate your patience with our return process and are happy we could successfully correct your order for you.
-Team Eyelation
First experience with Eyelation
First experience with Eyelation. The email I received confirming my prescription, had some else's name on it. I let the gentlemen know about this before he left and he said it was fixed. I never received my confirmation email and after I started hearing that others were getting theirs, I emailed eyelation and it said would be getting contacted with. I gave it a week and then emailed again. I finally called and they have going this fixed so far. I received my confirmation email as well as email stating my glassed have been shipped.
28. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Randall,
Thank you for taking the time to share your feedback regarding your initial experience with our services. We appreciate your patience throughout this process. It is concerning to learn about the initial mix-up with the name on your prescription confirmation, the delay in receiving your correspondence, and the multiple attempts you had to make to get this resolved. We understand how frustrating it must have been to wait for updates while others around you were receiving theirs. We are currently reviewing our communication protocols and database management systems to ensure that personal information is accurately assigned and that confirmation emails are dispatched promptly without requiring repeated follow-ups. We are glad that our team was ultimately able to correct the situation, confirm your order, and ship your glasses. Your experience helps us improve our customer care, and we will work hard to prevent these administrative delays from happening in the future.
-Team Eyelation
The tech was very kind
The tech was very kind, patient and knowledgeable. Took her time and made sure everything went smoothly
28. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Tawnya,
We are so pleased to hear that our technician provided such a patient, helpful, and thorough experience. It is wonderful to know she made sure everything went perfectly for you. We truly appreciate your kind feedback!
-Team Eyelation
the ease of it all
The webpage was great was able to shuffle different ideas around to come up with the best for me and my type of working environment usually I go with metal frames but I wanted to try the frames i decided on to see if they are a better choice for what I do the ease of either using the app on my cell phone after hours so I could continue forward on my daily tasks THANK YOU
27. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Andrew,
We are glad you enjoyed your experience using our digital platforms to customize your selection. It is wonderful to hear that our website and mobile application provided the flexibility you needed to explore different frame options at your own convenience without disrupting your busy work schedule. We appreciate you taking the time to share how easy it was to transition between your daily tasks and designing your ideal workspace setup. We hope your new frames turn out to be the perfect choice for your environment, and we look forward to assisting you again in the future. Thank you for your feedback.
-Team Eyelation
Not the best experience
I arrived expecting to have my vision checked, update my prescription if needed, and then order a new pair of safety glasses.
When I arrived, I was asked to select frames, and we discussed having the progressive portion of my prescription begin higher on the lens to make the glasses easier to use in the lab. After Kenley entered information into the computer, I asked when my vision would be checked. I was then told that because my current prescription had not expired, a vision screening would not be performed.
I explained that I did not want to order new safety glasses without first confirming that my current prescription was still appropriate, especially since we are limited to one pair per year. At that point, I was told it was “too late” because the order had already been submitted. I expressed my frustration, and Kenley explained that if I obtained a new prescription, it would be honored and replacement glasses could be made without an additional charge. I appreciate that option, but I do not have that commitment in writing, which leaves me uncertain about what will happen if my prescription has changed.
My main concern is how the process was communicated and handled. I would have expected to be told before the order was submitted that my vision would not be checked and to have the opportunity to decide whether to proceed using my current prescription. The appointment felt rushed, and I did not feel that I had an informed opportunity to approve the order before it was placed.
I’m sharing this feedback constructively because safety glasses are important PPE, and I believe the process should give employees confidence that they are receiving the correct prescription and understand what to expect before an order is finalized. I would appreciate clarification in writing about whether replacement glasses will be provided at no charge if an updated prescription is needed, as well as consideration of clearer communication and confirmation before future orders are submitted.
28. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Meg,
Thank you for taking the time to share this detailed feedback regarding your recent visit for safety eyewear. We appreciate your constructive input, as it helps us evaluate and improve our patient care procedures.
We understand your frustration regarding how the ordering process was communicated and the lack of clarity surrounding your vision assessment. You always have the choice for us to recheck your current prescription. It is important to us that you feel fully informed and confident in your protective equipment before any order is finalized. We recognize that safety glasses are crucial personal protective equipment, and we regret that your appointment felt rushed and that the order was submitted before you could confirm your prescription status.
To address your concerns, we are currently reviewing our communication protocols with our team to ensure that patients are always informed about their exam status and must explicitly approve any order before submission. Regarding the commitment made to you, your glasses will come with a card with the 30 day guarantee printed on it. We always offer the option for exchange, refund or remake within 30 days of delivery. If you do in fact need to do that, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Antwort von Eyelation Technologies Inc.
Hello Kip,
Thank you for your reply. Normal delivery times are 10-14 business days. We are sorry that was not made clear to you. When the order is placed there is a box to check allowing texts regarding your order. If it is not checked you may not get all updates. We are constantly working to improve communications. You input is valuable and we appreciate it.
We hope your glasses work well for you!
-Team Eyelation
website was easy to navigate
14. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Colin,
We are glad you enjoyed your experience navigating our website easily. Thank you for this positive feedback.
-Team Eyelation
My glasses did come but the…
My glasses did come but the prescription from vision doctor was not applied to my glasses. Now I have to send back. Waste of time.
23. Oktober 2026
Antwort von Eyelation Technologies Inc.
Hello Jennie,
Thank you for your reply. Your glasses were made to your prescription from your doctor. To verify, you can take them to your local eye doctor and they can check the lenses for you.
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make
the return process as smooth as possible.
-Team Eyelation
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