The gent who came round to ours was absolutely lovely, I felt safe with him being here and trusted he would resolve my issue. Quick easy service, plenty for communcations, and he turned up on time. A... Mehr ansehen
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Das sagen Bewerter
Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before. The fitters called me on route... Mehr ansehen
Unternehmen hat geantwortet
Appointment time kept and engineer telephoned enroute when he was ten minutes away, work was very good he kept everywhere clean and put cover down to protect my floor. Polite and pleasant.
Unternehmen hat geantwortet
The engineer was very efficient and helpful. He steamed out the dent in chair arm, caused by foam being squashed in transit, and also explained how to use the angle recline lever ( which the delivery... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4.6
Hervorragend
11'697 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Brilliant job
The technicians did a brilliant job changing out the fabric for the arm of the sofa. They were very professional and polite. Very happy with their service.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback! We're delighted to hear that the technicians did such a brilliant job replacing the sofa arm fabric. It's great to know that their professionalism, politeness, and workmanship made such a positive impression. We'll be sure to pass your kind comments on to the team. Thank you for taking the time to share your experience, and we're so pleased you're happy with the service provided. 😊
This company is the worst ever I deal…
This company is the worst ever I ever dealt with. Booked for independent inspection dispute with and paid £85 . He was very rude and unprofessional has no skills of communication he was really bad. Form entering my house and leaving all take 7 minute did not give me time to explain and the worst part making issues as normal or with intolerance recliner knocking?
Issues I have with my sofa i bought brand new from DFS this is another very bad company :-
1) knocking nose when operating recliner plus baggy leather
2) three places leather damaged
I do belive thier independent technician some how have connections with DFS as he is saying exactly like what DFS saying not manufacture issues.
How this not manufacture issues knocking nose when operating recliner and three places leathers damaged.
Please don't ues this company for any technicians report or fixing they rob me for £85 for 7 minutes visit and did not explain any issues with me and did not give time too, as 7 minutes visit, how come to inspect 7 minutes to full inspect and give his opinion to costomer??.
Emmiera Group are rubbuy company i pay them and thier independent technician saying exactly DFS Claiming he knows DFS for sure and this report is not independent making issues with intolerance or normal
Unfortunately I booked them with out seeing reviews from Emmiera Group this company had alot of bad reviews
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience.
We take all concerns regarding our inspection services seriously and would like the opportunity to investigate the matters you have raised thoroughly. Following your review, we requested further information from you to help us conduct a full investigation into your concerns. Unfortunately, to date, we have not received the requested information.
Without these details, we are unable to fully review the circumstances surrounding the inspection, the findings provided, or the concerns you have raised about the service you received.
We remain committed to resolving customer concerns wherever possible and would welcome the opportunity to investigate this matter further. Please contact us directly with the requested information, and we will ensure your feedback is reviewed in full.
Repair sagging suite cushions.
They arrived on time, the employee was very polite and friendly. explained exactly what needed doing to fix the problem, and left everything clean and tidy. from this visit an excellent company to deal with
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind review. We're delighted to hear that our technician arrived on time, was friendly and polite, and took the time to clearly explain the work required. It's also great to know that everything was left clean and tidy after the repair. We really appreciate your feedback and are pleased that your experience with us was an excellent one. Thank you for taking the time to share your comments. 😊
Incredible repair to a new chest of…
Incredible repair to a new chest of drawers damaged in transit. Brilliant service.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic feedback. We're delighted to hear that you were so pleased with the repair to your chest of drawers. Transit damage can be frustrating, so it's great to know our technician was able to restore it to a high standard. We really appreciate your kind comments about the service provided and thank you for taking the time to share your experience. 😊
Exceptional Service
A young chap arrived yesterday to fit a bolt to a chair and fix the sofa which was misaligned due to it not having been put together properly by the supplier, Poltronesofas, Dundee. I have to say he was exceptionally polite, well mannered and clearly knowledgeable and he also advised on keeping the furniture pile looking clean & fresh. All in all outstanding service the likes of which I’ve not experienced in quite some while.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our technician provided such a positive experience. His professionalism, knowledge, and friendly manner are qualities we take great pride in, and it's fantastic to know he was able to not only resolve the issues with your chair and sofa but also offer helpful advice on caring for your furniture.
Your kind words about the service being outstanding and unlike anything you've experienced in some time mean a great deal to us. We'll be sure to pass your feedback on to the technician. Thank you again for sharing your experience, and we hope you enjoy your furniture for many years to come. 😊
Not good
Rude, unhelpful personnel, who expect customers to do any “heavy lifting”. No time given until 20mins before the visit this to sheltered housing
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were dissatisfied with your experience. Following your review, we requested further information so that we could fully investigate the concerns raised regarding the visit and the service provided. Unfortunately, no additional information was received.
Without further details, we are unable to carry out a full investigation into the issues mentioned. We remain committed to reviewing any concerns raised by our customers and would welcome the opportunity to look into this matter further should you wish to contact us directly with additional information.
Armchair adjustment … Really pleased with the gentleman who…
Really pleased with the gentleman who arrived on time . Very polite even took his shoes off ! Attended to the problem I had with my 2 armchairs efficiently making them 100% perfect . Very happy with the service .
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your lovely feedback. We're delighted to hear that you were so pleased with the service provided. It's wonderful to know that our technician arrived on time, was polite and respectful, and even took the extra step of removing his shoes.
We're also pleased that the issues with your armchairs were resolved efficiently and to your satisfaction. Knowing they've been restored to "100% perfect" is exactly the outcome we strive for. Thank you for taking the time to share your experience, and we're thrilled that you're so happy with the service received. 😊
Polite and Efficient
Can’t fault the two lads who came separately on two different occasions due to the first replacement part also being faulty, (not the fault of Emmiera). Both times each one was friendly, polite and efficient with nice respect for our home removing shoes at door. Also good communication with regard to appointment times and both arrived bang on the time stated.
However Emmiera seem to have an issue with their ordering system. Even though it did end up working each time they insist on confirming a date for the visit BEFORE arranging to have the part delivered directly to the customer, while I thought it would make more sense to ensure receipt of the part from the manufacturer first. Also after the appointments were initially made with their booking system I then received further emails saying there would be a long delay with the parts, causing me to ring to find out what was happening. I was told to ignore the email as it had been sent out in error.
As I say, it did work out and they arrived as originally stated and, like the repair guys, the staff on the phone were also polite so I can say my overall experience of Emmiera was positive.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share such detailed feedback. We're delighted to hear that both technicians provided a friendly, polite, and efficient service, and that they treated your home with respect by removing their shoes. It's also great to know that our communication regarding appointment times met your expectations and that both visits took place as scheduled.
We appreciate your comments regarding the ordering process and understand how the additional emails about part delays may have caused confusion. Your feedback is valuable and will be shared with the relevant teams as we continually look for ways to improve our customer journey.
We're pleased that, despite the issues with the replacement parts and mixed messaging, your overall experience was a positive one and that our technicians and office staff left such a good impression. Thank you again for your balanced and thoughtful review. 😊
Appointment was easy to make
Appointment was easy to make. The technician arrived within the time slot, very polite and friendly. The repair to the mattress was quite straightforward and took no time at all. I was pleased with the outcome.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind review. We're pleased to hear that booking the appointment was straightforward and that our technician arrived within the scheduled time slot. It's great to know that you found them friendly, polite, and professional throughout the visit.
We're also delighted that the mattress repair was completed quickly and efficiently, with a positive outcome. Thank you for taking the time to share your experience, and we're glad we could help. 😊
Friendly & Helpful
I’ve used the Emmiera Group a good few times now as I’ve unfortunately had various damage on my oak furniture. Every technician that has been to my property has been prompt, friendly & helpful.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your continued trust and for taking the time to leave such kind feedback. We're delighted to hear that every technician who has visited your property has been prompt, friendly, and helpful. We understand how frustrating furniture damage can be, so it's wonderful to know that our team has consistently provided a positive experience on each occasion.
Your loyalty and support mean a great deal to us, and we're pleased we've been able to help restore your oak furniture over the years. Thank you again for your recommendation, and we look forward to assisting you whenever needed in the future. 😊
They lied about their report.
Had a sofa from grampian furnishers that had sunken in, emmiera group sent someone to look at the sofa.
He sat on it, took a photo of himself looking at it, looked under the sofa and took a photo the underside of the sofa.
He never opened the flat at the back of the sofa where you can look at see all the inner workings of the sofa.
He then said he can't see anything wrong with the springs or the frame and asked me so sign something saying there's nothing wrong with the springs and the frame.
grampian furnishers then phoned me a few days later saying the sofa had "natural settlement" since I only had the sofa for about a year and a half and I've not been staying at my house for that long I don't see it as that being the case, that's premature settlement rather than genuine natural settlement.
grampian furnishers told me on the phone that this had been explained to me, which it had not, so what is in the report is obviously not what I was told.
So basically emmiera group exists just to fob people off, I'd avoid completely if I could since they lied to me.
UPDATE
They have lied in their reply.
They said "Our technician carried out an assessment of the sofa and found that the affected seat cushion felt normal when in use"
That is a flat out lie, the seat is clearly dipping down a lot. It's 1 and a half years old and hasn't been used very much so that is clearly not " natural settlement of the interior materials" As that is not expected to happen after a year and a half of light use.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the outcome of the inspection and felt your concerns were not fully addressed.
Our technician carried out an assessment of the sofa and found that the affected seat cushion felt normal when in use, with no indication of a fault with the frame or springs. This was also confirmed through an internal inspection of the springs, which showed no signs of failure or defect. Based on the findings at the time of the visit, the seating appearance was assessed as being consistent with natural settlement of the interior materials rather than a structural issue.
We appreciate that this may not have been the outcome you were hoping for, particularly given the age of the sofa, and we understand your frustration. Our technicians are committed to providing impartial assessments and their reports are based solely on the condition observed during the inspection.
We value all customer feedback and are sorry that your experience did not meet your expectations. Thank you for bringing your concerns to our attention.
The company contacted me quickly to…
The company contacted me quickly to arrange an appointment and your technician arrived well within the allotted time slot. He carried out the repair quickly and efficiently. He was polite and courteous. A job well done.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback. We're delighted to hear that our team was able to contact you quickly to arrange your appointment and that the technician arrived well within the allocated time slot.
It's great to know that the repair was completed quickly and efficiently, and that our technician's polite and courteous manner made a positive impression. We take great pride in delivering a professional service, so we're thrilled to hear that you were happy with the outcome.
Thank you for taking the time to share your experience. We really appreciate your kind words and are pleased we could help. 😊
Very pleased with service
Very pleased with service, easy company to deal with. Had 2 different technicians attend both very polite and professional.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind review. We're delighted to hear that you were very pleased with the service provided and found us easy to deal with throughout the process.
It's especially great to know that both technicians who attended were polite and professional, consistently delivering the high standard of service we strive for. We really appreciate you taking the time to share your experience and thank you for choosing Emmiera Group. 😊
Repair and comms from Emmiera were…
Repair and comms from Emmiera were good. Guys arrived on time were polite and efficient.
Only issue was that the time it took from reporting the problem to the SCS and getting the repair done was far too long. Probably not Emmiera fault (not sure) but 3 months is not great.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review and for your kind comments regarding our communication and the technicians who attended your repair. We're pleased to hear that you found the team polite, efficient, and professional.
We do understand your frustration regarding the overall timescale and would like to provide some context around the delay. We received the job on 18 June 2026, and following an assessment by our expert triage team, it was identified that a new bed mechanism and feet were required. These parts were ordered the same day; however, we were advised by the supplier that they were subject to a four-week lead time.
The replacement parts then arrived at our warehouse on 6 August 2026. Unfortunately, due to the size and weight of the mechanism, the repair required a two-person team and a larger vehicle, which limited appointment availability. The earliest suitable appointment was therefore booked for 10 August 2026.
We sincerely apologise that the repair took longer to resolve than either you or we would have liked. While some of the delay was outside of our direct control, we appreciate that waiting for an essential repair can be frustrating. Thank you for your patience throughout the process, and we're glad that the repair was ultimately completed successfully.
Excellent service
Excellent service, completed the repair quickly and with little fuss. Strongly recommended.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic feedback. We're delighted to hear that you were pleased with the repair and found the service efficient and hassle-free.
Our technicians take great pride in delivering high-quality repairs with minimal disruption, so it's wonderful to know that this was reflected in your experience. We truly appreciate your recommendation and thank you for taking the time to share your positive comments. 😊
Turned up in the time frame given
Turned up in the time frame given, he was friendly and knowledgable and spent time making sure he resolved the issue fully
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind feedback. We're delighted to hear that our technician arrived within the agreed time frame and provided a friendly and knowledgeable service.
It's great to know they took the time to ensure the issue was fully resolved rather than rushing the repair. Delivering a thorough and professional service is something we take great pride in, so we're pleased this was reflected in your experience.
Thank you for taking the time to share your review. We really appreciate your recommendation and are glad we could help. 😊
The overall service received was…
The overall service received was brilliant. From reporting the fault to getting the repair done it was so easy and done very quickly. Pleasant service team who respected our home with very positive attitude. 😀
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you found the entire process, from reporting the fault through to the completed repair, quick and straightforward.
It's especially pleasing to know that both our service team and technician provided a positive experience and treated your home with the respect it deserves. We pride ourselves on delivering efficient service with a friendly and professional approach, so your kind comments mean a great deal to us.
Thank you for taking the time to share your experience. We're thrilled that you were so happy with the service received and will be sure to pass your feedback on to the team. 😊
Excellent Servise
Technician very polite and explained how he intended to fix the repair which he successfully achieved.
Clean and tidy. Highly recommended.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic review. We're delighted to hear that our technician was polite, professional, and took the time to explain how the repair would be carried out before successfully resolving the issue.
It's also great to know that the work was completed cleanly and tidily, leaving a positive impression from start to finish. We really appreciate your recommendation and thank you for taking the time to share your experience with us. 😊
Great service from the guy who came to…
Great service from the guy who came to our house .. he was quick!
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your review! We're delighted to hear that you received great service and that the technician was able to resolve the issue quickly. We pride ourselves on providing efficient, professional service, and it's wonderful to know this was reflected in your experience. Thank you for taking the time to share your feedback, and we appreciate your support.
First class service from the member of…
First class service from the member of staff.
He explained everything that he felt needed doing.
We discussed this further as i wanted to know the best way to keep the leather in good condition.
Really pleased with the repair a d advice
Thank you
Ray Hall
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you received first-class service from our technician and that they took the time to explain the repair and answer your questions about caring for your leather furniture.
It's great to know that the advice provided was helpful and that you're pleased with both the repair and the overall experience. We really appreciate you taking the time to share your feedback and will ensure your kind comments are passed on to the technician.
Thank you for taking the time to share your experience, and we hope you continue to enjoy your furniture for many years to come
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