EKM Bewertungen 

Becky was very polite and friendly and passed my query to the technical team

Excellent service and product over many years now, helped us with our soccer store soccertackle

I am grateful to Becky Tracey today for her help in providing me with the tools I need to continue building my shop

Excellent service

Amy is always helpful and professional

Great!
EKM are always so good on the live chat and phone, we get problems sorted easily and no query is too difficult for them. Thank you for all the support you offer us EKM!

Managed to sort out problem

Rebecca was extremely helpful in supporting me with the new Google Analytics Update. She was professional and friendly.

“EKM provides excellent service, and their support team is consistently available via live chat. I always receive top-notch assistance from both their support team and account managers. A 5-star experience!” 🌟

I thought at one point I'd been abandoned but Becky came back online and sorted my probelm.

Just a Good UK Based Company

Qasim, you are a life saver, thank you very much, I cannot praise this company enough. Nothin is to much trouble and you always get a friendly response. Thank you very very much.

Tia walked me through step by step with screenshots exactly how to handle my query. Tia was patient and helpful and answered all my questions. I have used the EKM chat support many times and this was another example of their great customer service - thank you Tia and EKM!

Have been with EKM since 2019 and always a top fan of design, service etc. However, recent experience with regard to EkmPay/ClearAccept, has been appalling. The particular issue was with regard to the imposition of PCI DSS compliance by ClearAccept. We finally managed to get our ClearAccept account closed after a tortuous experience and continue to get threatening emails about PCI non compliance. The whole organisation seems incapable of joining up the dots.

Unfortunately we were completely let down by EKM and it almost destroyed our business. In summary, we were promised a working IOSS feature in March 2021 in order to get us to sign up to their platform. Over two years later the feature was still missing, EKM had broken every promise/deadline they'd given us, and we'd lost a sizeable chunk of our income, putting us into serious levels of debt and causing staff to lose their jobs.

Throughout it all we were told that it was 'coming soon', 'we're working on it', 'it'll be here by the end of the year', but nothing ever appeared. And these constant promises kept us hanging on, believing that waiting on the impending feature was worth the damage we were experiencing. After 2 years they finally admitted that they couldn't do it.

The worst bit was that EKM's entire response to our issue wasn't just unprofessional, it was stressful and completely unnecessary. For a company that states "we are small enough to care" in their emails, they did not care one iota about the damage they'd done to us.

At every stage they refused to engage with me proactively to help mitigate the impact being done to our business and our employees. They could have reduced our subscription to help us offset the financial impact, they could have offered free email marketing to help us rebuild our customer base, they could have allowed us API access to integrate a third-party IOSS solution. We even offered to pay their staff to build the feature. But instead they chose to do nothing.

When you combine this with the payment gateway debacle, where they removed most of their gateways and forced customers into the ClearAccept option (who had conveniently just bought out EKM), plus the purging of their Facebook group membership when people were critical of these changes, you get a company that does not care about its customers any more.

There are good people working in EKM, but they are being completely let down by incompetent management. This hasn't been helped by new owners who have clearly taken a short-sighted approach to squeeze as much money out of their customers as possible. You can see this in the prices being charged compared to almost every other e-commerce platform available.

The best indicator of a company's quality is how they react when things don't go to plan, and on this metric alone EKM were a disaster.

We are now with a different platform, with a working IOSS feature, and we can start to rebuild our business again. But it's going to take us years to recover from EKM "helping us on the road to success".

I have been with EKM for years and always had good exspereance