While EKM has been a decent system and easy to use, it has become apparent in the last few years that the quality of software releases has gone rapidly downhill. It demonstrates a lack of development... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The recent website overhaul carried out by Ben Pope, Danny and Georgia has been exceptional. Our product is a technical one and as such required a very specific design brief to be implemented. The p... Mehr ansehen
Unternehmen hat geantwortet
EKM is for us an excellent way to trade on the net while staying within a controlled budget. The multiple free applications and extensions allow us to solve most of our company’s needs. EKM est... Mehr ansehen
Unternehmen hat geantwortet
We have had excellent technical support from EKM staff, especially Rebecca who organised her team to give our eshop a major makeover. Right from the start she listened to what we wanted improved and t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Sell more with an online shop that never stops evolving. With EKM’s unique Evolution Mode your online shop will continually evolve and be optimised free, forever. You’ll have everything you need to grow your online business.
You’re not on your own with EKM
With access to our UK-based proactive support team and your own dedicated Ecommerce Manager, you’ll never be alone with EKM.
Whether moving from another platform or looking to expand your e-commerce business, EKM’s Ecommerce Managers are with you every step of the way.
Your UK-based Ecommerce Manager will be by your side as a dedicated point of contact, helping you sell more today, tomorrow and beyond.
Kontaktinformationen
EKM, 107 Cheapside, EC2V 6DN, London, Vereinigtes Königreich
- 0333 004 0333
- support@ekm.com
- ekm.com
4.2
Gut
3176 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick response
Had a couple of problems the last few days. Tia at EKM via the online chat was very quick to respond and sorted out my problem immediately.
24. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for your kind words! We're thrilled that Tia on our Customer Support Team made a positive difference. We're always here to help whenever you need it.
They were very quick to solve the…
They were very quick to solve the problem, I am very happy.
22. Oktober 2024
Antwort von EKM
Your feedback about our Customer Support Team means a lot! We’re committed to providing excellent service, and we’re glad you felt that. Thank you for your kind words!
Thank you Beth!!
Thank you Beth!!
You sorted my problem so quickly
22. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
We’re so grateful for your feedback, and we will pass it on to Beth on our Customer Support Team—she'll be made up!
Antwort von EKM
Thank you for your kind words, Gary. The whole team appreciates them —and we appreciate you, too!
Antwort von EKM
Thank you so much for your kind review! We're thrilled that Becky on our Customer Support Team made a difference. Helping our customers is our passion; we’re glad you experienced it firsthand!
Fast responce
Fast responce
Identified the problem quickly
18. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Your feedback is invaluable—thank you! Our Customer Support Team is always here to assist you with anything!
Building a website is a huge endeavour…
Building a website is a huge endeavour - having a great template behind you helps reduce the workload
17. Oktober 2024
Antwort von EKM
Thank you for sharing your experience—we’re here to help anytime!
I got a reply within seconds and Beth…
I got a reply within seconds and Beth was very efficient She had my problem sorted in no time.
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for your kind review! We're so glad Beth on our Customer Support Team could assist you. We’re always here to make sure you have a fantastic experience with us!
Spoke to Beth
Spoke to Beth, very good at customer interactions on instant site chat, agreed with, understood urgency of, and flagged my issue to tech team
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Mag, thank you for the amazing review! Our team works hard to provide responsive, reliable service, and we’re thrilled to know you had a positive experience with Beth. We're always here to make things easy for you!
Beth responded quickly and also dealt…
Beth responded quickly and also dealt with my problem quickly and in a very professional manner.
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Joyce, we’re so glad to hear that the prompt and attentive support from Beth on our Customer Support Team impressed you! Thank you for the wonderful feedback and 5 stars—we’re here for you whenever you need a hand!
Prices have skyrocketed
Prices have skyrocketed. Functionality is basic for those of us that can't afford to pay the extortionate fees for higher levels. Created my website with this company because they were a small company in the UK who seemed to be interested in their customers. Not so much now. The only reason I haven't moved is because I don't want to start from scratch and I'm not sure anyone else would be much better. But as soon as I find a better option I am gone.
14. Oktober 2024
Antwort von EKM
Hi Theresa, thank you for your feedback. We're sorry to hear that you feel our price increases are too steep. Over the past few years, we’ve made it a priority to keep price increases to a minimum. In fact, as you may know, we didn’t raise our service prices at all in 2022, and our PPC Marketing and Email Marketing platforms have maintained the same rates for the last six years. As a fellow business owner, you understand that price adjustments are sometimes necessary—not only to account for inflation but also to enable us to continue investing in our team, products, and services, ensuring we provide the best value to our customers. You’ve likely noticed recent updates, such as Dashboard improvements for analysing shop performance and faster, more scalable website hosting. We’ve also just launched our new Cart Upsell feature to help boost your average order value, with even more enhancements on the way!
If you've experienced a significant drop in sales, our Customer Support Team would be more than happy to help you turn things around. They can provide a free, in-depth Site Review, giving you actionable advice to increase traffic and improve conversions. Feel free to reach out to our Support Team to request this service.
Service gone downhill
Have been with EKM for years, but recently support has been awful. Now looking to move elsewhere.
11. Oktober 2024
Antwort von EKM
Hi Claire, thank you for your feedback. As you know, we take all feedback very seriously. I've spoken to Olly, your Sales Account Manager when your EKM online shop was on the Standard tier of service. He advised that there were technical issues on our side when you went to downgrade your account, which have since been resolved. Thank you for being so patient while we resolved the situation.
Rising costs and lagging behind the competition
Big price increases, upgrades that don't work properly and still hugely lagging behind the main e-commerce platforms. There are still some great first line support staff (the only reason we didn't give 1 star), but fast becoming a shadow of the once great platform that won our business years ago.
If it was easier and cheaper to leave to another platform without impacting our business, we'd switch.
11. Oktober 2024
Antwort von EKM
Thanks for your feedback - as you know, it's always been very important to us. Please do get in contact with the Customer Support Team to let us know about any upgrades to the platform that aren't working for you - we can see you had a ticket regarding your Dashboard Analytics, but this was closed automatically as we didn't get a response from you. If this is still an issue, please do reach out so we can get this resolved for you.
100% Customer Service
Have been using EKM for over 6 years now. Would not go anywhere else, customer support is 100% and great design team.
11. Oktober 2024
Antwort von EKM
Hi Little Oak Farm! Your review means a lot to us here on the EKM Team! Fast, caring customer support is at the heart of what we do, so it’s great to know it was valuable to you. Thank you, and we’re always here to help!
Customer service staff Joshua was great…
Customer service staff Joshua was great at helping us fix an issue on our site (had our site now for about 5 years+) and the team has helped us get up and running for all these years. Prices are quite high but great service eitherway.
Cheers
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for recognising Josh on our customer service team! We strive to make every experience exceptional and are delighted we delivered.
Synchronising my EKM and eBay shops
Beth made the necessary deletions allowing me to import afresh.
She dealt patiently with my confused enquiries.
I would recommend EKM to everyone.
7. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
We’re glad Beth on our Customer Support Team could assist you! Your satisfaction means the world to us. Thank you for your review!
Antwort von EKM
We’re so happy to hear you had a positive experience with Tia on our Customer Service Team. Thank you for taking the time to share!
Website Speed
Issues with website speed but sorted now thanks to Sam.
3. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
We appreciate your kind words! Delivering excellent customer service is at the heart of what we do, and we'll be sure to let Sam know. Thank you for your support!
Antwort von EKM
Thank you for your positive feedback! We look forward to serving you again!
I find the back office easy to use
I find the back office easy to use. I would like some management reports, enabling better stock planing.
I have a custom website. I need to change it so I can make changes easier. But your cost is too much
28. September 2024
Antwort von EKM
Hi Paul, if you contact the Customer Support Team, they will show you how you can generate different reports from the back end of your EKM online shop and will be able to advise how you can change your Theme to make the process of updating content easier to manage.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.