While EKM has been a decent system and easy to use, it has become apparent in the last few years that the quality of software releases has gone rapidly downhill. It demonstrates a lack of development... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The recent website overhaul carried out by Ben Pope, Danny and Georgia has been exceptional. Our product is a technical one and as such required a very specific design brief to be implemented. The p... Mehr ansehen
Unternehmen hat geantwortet
EKM is for us an excellent way to trade on the net while staying within a controlled budget. The multiple free applications and extensions allow us to solve most of our company’s needs. EKM est... Mehr ansehen
Unternehmen hat geantwortet
We have had excellent technical support from EKM staff, especially Rebecca who organised her team to give our eshop a major makeover. Right from the start she listened to what we wanted improved and t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Sell more with an online shop that never stops evolving. With EKM’s unique Evolution Mode your online shop will continually evolve and be optimised free, forever. You’ll have everything you need to grow your online business.
You’re not on your own with EKM
With access to our UK-based proactive support team and your own dedicated Ecommerce Manager, you’ll never be alone with EKM.
Whether moving from another platform or looking to expand your e-commerce business, EKM’s Ecommerce Managers are with you every step of the way.
Your UK-based Ecommerce Manager will be by your side as a dedicated point of contact, helping you sell more today, tomorrow and beyond.
Kontaktinformationen
EKM, 107 Cheapside, EC2V 6DN, London, Vereinigtes Königreich
- 0333 004 0333
- support@ekm.com
- ekm.com
4.2
Gut
3176 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The support we get from EKM is really beyond what you might reasonably expect
The support we get from EKM is really well beyond what you might reasonably expect. They fast, human, intelligent and cooperative. We have many businesses with websites with EKM and will be adding more for sure.
9. Januar 2025
Antwort von EKM
Hi Bob! Thank you for your 5-star rating and kind feedback. It’s great to know our Customer Support Team was able to assist you so well. Your satisfaction is our priority, and we’re here to help anytime you need us.
Asked for help regarding shipping…
Asked for help regarding shipping amendment which I had tried to sort out myself and Tia went above & beyond to help me. Extremely grateful, Tia was very professional and sorted out my issue. Thank you.
2. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for your kind words and your 5-star review! We’re delighted that you had such a positive experience with Tia on our Customer Support Team. It’s always a pleasure to help our customers, and we’re here for you whenever you need us.
Credit to EKM for their customer support
The support I received from EKM was fantastic. I am not technically minded so they took me through simple steps to resolve a problem with my website. I am now back up and running again thanks to the professional and speedy support of EKM. We do not encounter many problems but when we do they are always quick to respond and they go the extra mile to help.
18. Dezember 2024
Antwort von EKM
Hi Michael! Thank you so much for your glowing review! We’re delighted to hear that our Customer Support Team exceeded your expectations and resolved your issue swiftly. Your satisfaction is our top priority, and it’s great to know we could deliver the support you needed. We’re always here to help whenever you need us!
Very helpful and resolved the issue ,
Very helpful and resolved the issue ,
And with very little issue.
Very nice to talk to person rather than web chat.
Really pleased with the outcome.
11. Dezember 2024
Antwort von EKM
Hi Philip! We truly appreciate your kind words and five-star rating! Our team works hard to provide prompt and effective support, so it’s wonderful to hear that we were able to resolve your issue quickly. Thank you for choosing us—we’re here for you anytime you need assistance!
Antwort von EKM
Thank you so much for your kind words! We’re thrilled you’re happy with our email services and Customer Support Team. We’re always here to help whenever you need us!
EKM should value their customers, not drive them away.
I was a customer with EKM for over 16 years and in the beginning it was great, customer service was spot on and all was good. Then the company was sold and so began the downward spiral.
Firstly I have to say about their Facebook page! If you join and you post something that they don't like, you get kicked out, regardless of whether it is fact or not. It is run by an overbearing woman who seems to have let the power go to her head!
Then there is the amount of money they have taken from me. IF YOU CANCEL SOMETHING AT THE WRONG TIME OF THE MONTH, THEY KEEP THE MONEY THAT YOU SHOULD BE REFUNDED. So be warned, cancel just before your bill is due, otherwise you will be paying for a service you no longer have but have paid for until the end of the month.
On top of this is the fact that I upgraded to a business manager, firstly unknown to me, they pop the statistic app in with this. Then your business manager leaves and you are paying for a service which you aren't receiving for over a month, then when you downgrade, they don't tell you that you have to downgrade the statistic app, so carry on billing you for it!
If that wasn't enough, there was the time that my Google Adwords stopped running for over a week and nobody noticed, I was also paying for that service too.
Then there was the whole debacle of Clear Accept. Being forced to use them, being told they had a really good rate for taking credit card payments (they don't by the way and are as bad as EKM, who are owned by them! Say no more!).
Overall I have moved to a much better company, cut my bills in half and everything works like a dream.
The reason I left was that I no longer felt valued, the costs escalated out of control and the woman who runs their Facebook page.
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Louise,
We're sorry to see this one star review Louise, and as you know, we take all feedback seriously.
Regarding EKM Community - our closed Facebook Group for online shop owners - the purpose of that forum is clearly highlighted both on the support guide about it, and during the application users must complete to gain access. To clarify, the purpose of EKM Community is for business owners to discuss general, common topics specific to the ecommerce industry. EKM Community has never been intended as a platform for individual account support, or account specific queries. Upon speaking to our Social Media Team, you were removed from EKM Community for posting account specific posts on multiple occasions, as opposed to contacting the Customer Support Team to resolve any queries for you. Contrary to your review, EKM Community is not moderated by a single person.
We've had a look through the notes on your account to ascertain what you're referring to in your comment 'cancelling at the wrong time of month and not being refunded' and we can see that during May 2022, you downgraded your EKM online shop account from Standard to Basic. This was an instant downgrade at your request and something you confirmed with the Customer Support Team at the time. You then asked for a refund of the amount that you 'hadn't used' on the Standard plan. To clarify, hosting is charged at the end of the month, not the beginning. When you downgraded your account from Standard, we did also offer the support of an Account Manager until the end of the month if it was something you required, but you did not take us up on that offer.
On the subject of the Web Statistics feature, this is a premium feature. As with all premium features, if you wish to cancel the feature, you simply contact the Customer Support Team and they will cancel the service for you. This is advised both on the relevant support guides and on the Features page of the platform itself.
We've spoken to our PPC Team who confirmed that your issue with Google Ads back in 2022 was due to disapprovals by Google. As explained in their emails to you during May 2022, this is an automated process by Google, and was rectified for you by the PPC Team within that same week. They also explained that as the PPC Team do not work over the weekend, and as Google disapproved your products on the Saturday of a Bank Holiday weekend, they gave you compensation of £10 as they were a day late noticing the issue due to the Bank Holiday Monday. How they worked out that compensation for you was detailed in an email to you from the head of the PPC Team during that time.
Again, we're sorry to hear that you think the service we gave you over the years was worth one star, but we're glad to know that you have found a new provider. We wish you all the best with your business in the future.
Always helpful and very proactive
Always helpful and very proactive. Value for money. Extremely happy to recommend
26. November 2024
Antwort von EKM
Thank you so much for your kind words! Our Customer Support Team takes pride in being as helpful as possible, and it’s wonderful to hear we made a difference for you.
Great Service
Addressed and resolved issue straight away with no hassle. Pre 9am so really appreciate it!
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
It’s fantastic to hear you had such a positive experience with our Customer Support Team! We’re always here to assist and make things easier for you.
great thanks
21. November 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for the lovely feedback! Our team aim to provide the best support possible, and it’s great to see their efforts recognised.
I love the ease of ekm websites as I…
I love the ease of ekm websites as I have no knowledge of how to create one. I’m not happy at all with the price increases. Almost making me need to leave as I don’t generate enough sales to make it worthwhile
17. November 2024
Antwort von EKM
Hi Diane, thanks so much for your review, and we're sorry to hear you're getting low sales through your EKM online shop. Please do reach out to the Customer Support Team and request a Site Review from them; this is a free service and provides a 'to-do' list of areas on your EKM online shop that may require attention, such as submitting your content to search engines like Google and Bing, or adding Clarity to help you determine any potential sticking points on the customer journey. Small changes like this can encourage traffic to your EKM online shop and increase sales. We're here to help, so do please reach out at a time that's convenient to you.
They do sort issues out but having way…
They do sort issues out but having way too many to be honest. Seems to be a constant battle sometimes!!
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Dean, thanks for your feedback. We're really sorry about the recent technical issues and for any inconvenience they caused you and your EKM online shop. Our Management Team is investigating the causes and formulating robust procedures to ensure that such occurrences are few and far between going forward.
Having many many issues with EKM
Having many many issues with EKM, never any available upfront support and help. Everything has to go through a team with no ETAs its frustrating. Losing sales now.
Toda however Ive been dealt with by Becky how has within 10 minutes been able to give my website an option which is far further than Ive got with the IT team. Thank you Becky i appreciate todays help
EDIT,
How belittling does that response look on your behalf EKM! I do have a website with you guys and have done since 2018! I’m not sure why you’re confused if you’ve pulled the conversation with Becky you will in fact see the communication from the week before with another colleague of yours!
Apologies for using the technical term IT TEAM! It’s your TECHNICAL TEAM so I wasn’t too far off!
Your response is beyond defensive but I’m happy to provide you with the full email logs from 9/11/2024 proving and showing all my statement to be true!!
Beyond disappointed and disgusted!
16. November 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Kay, thanks for your feedback, although we're a little confused by your review if we're honest. Our Customer Support Team is available seven days a week; you can reach them via live chat directly from the Dashboard of your EKM online shop, via email or by phone from 8am-6pm on weekdays. Over the weekends, you can contact them via live chat and email between 9am - 5.30pm. We don't have an 'IT Team', and we're not sure what you mean by ETAs either.
We've looked through our records of who contacted us, and specifically Becky, on our Customer Support Team over the weekend, and we can't match your name against an EKM online shop account.
So if you are an EKM online shop customer, we're guessing your Trustpilot profile is set up in another name. However, we're glad to hear Becky on our Customer Support Team was able to assist you this weekend! We'd love to help resolve those outstanding issues, if you can reach out again Kay so we can trace them, that would be fantastic.
Great company works out getter to rent…
Great company works out better to rent a website than buy it to be honest
13. November 2024
Antwort von EKM
Thank you for your kind words—the team at EKM appreciates them. We're always here to help!
Always a good experience
Always a good experience! Very helpful and responsive to any queries.
5. November 2024
Antwort von EKM
Hi Milly, thank you for the wonderful review! We’re thrilled that our Customer Support Team could provide a great experience for you. Your satisfaction is our top priority—don’t hesitate to reach out if you need anything!
Antwort von EKM
Thank you for the glowing review! We're proud of our Customer Support Team and their dedication to helping our customers. It’s great to know their hard work made a difference for you. We’re always here to help!
EKM were a great webshop company, now please avoid them
EKM were a great webshop company. Now owned by Clear Accept they offered an in house payment processing service. It looks like not enough users switched so they then made it the only payment option, and if you still refuse they start charging transaction fees, just to turn the screws a little bit more
Abhorrent tactics in my opinion
Avoid at all costs.
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Mike,
Thank you for feedback, we're sorry to hear you feel this way. You're correct in that EKM offers its own in-house payment processing service, EKMPay. Having our own payment gateway allows us to build on extra functionality specific to the EKM online shop platform, such as Subscription Payments and Virtual Terminal. However, it is not the only payment processor available, as we also offer a range of gateways for our customers who, for whatever reason, want to use an alternative.
We do also charge transaction fees on payment gateways, as you know, but this isn't a new practice, nor is it specific to our particular platform; ultimately, integrations between payment gateways and ecommerce hosts cost to produce, run and maintain. We've tried to keep price rises minimal over the years - in fact, we didn't implement a price rise at all in 2022 - and the cost of our Email Marketing platform and PPC services had not been raised for six years before October 2024.
As a fellow business owner, you'll know yourself that price rises are inevitable, and we have been as transparent as possible in this regard by detailing any changes for our customers via email, articles on our Support Centre and within the backend of all EKM online shops.
Looking at your account, we can see it's still active - if you would like us to help you encourage traffic to your EKM online shop to help you absorb the additional fees, contact our Customer Support Team. We're here to help your EKM online shop be as successful as possible, so do please reach out.
Help with import/export data editting
Very helpful and knowledgeable.
28. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Adrian, Thank you so much for the 5 stars! We're dedicated to delivering efficient, top-notch service, and we're delighted to know you felt that. We’re always here to help, so feel free to reach out anytime!
Issue dealt with straight away..
Had browser securuty issue flagged on our site. (On a weekend)
Emailed Tech support
The problem was rectified was rectified very quickly with no other input from me.
27. Oktober 2024
Antwort von EKM
Hi Bryn, Thank you for the kind words! It’s fantastic to hear that our quick response and dedicated service made a difference for you. We're here for you and ready to help anytime you need it!
Thanks Becky
Becky answered my query quickly and efficiently Thanks!
26. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Tim, we’re so grateful for your feedback. Fast, attentive support is our goal, and it’s wonderful to hear it met your expectations - we'll be sure to let Becky know about your rating! Thanks for the review, and don’t hesitate to reach out whenever you need us!
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