While EKM has been a decent system and easy to use, it has become apparent in the last few years that the quality of software releases has gone rapidly downhill. It demonstrates a lack of development... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The recent website overhaul carried out by Ben Pope, Danny and Georgia has been exceptional. Our product is a technical one and as such required a very specific design brief to be implemented. The p... Mehr ansehen
Unternehmen hat geantwortet
EKM is for us an excellent way to trade on the net while staying within a controlled budget. The multiple free applications and extensions allow us to solve most of our company’s needs. EKM est... Mehr ansehen
Unternehmen hat geantwortet
We have had excellent technical support from EKM staff, especially Rebecca who organised her team to give our eshop a major makeover. Right from the start she listened to what we wanted improved and t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Sell more with an online shop that never stops evolving. With EKM’s unique Evolution Mode your online shop will continually evolve and be optimised free, forever. You’ll have everything you need to grow your online business.
You’re not on your own with EKM
With access to our UK-based proactive support team and your own dedicated Ecommerce Manager, you’ll never be alone with EKM.
Whether moving from another platform or looking to expand your e-commerce business, EKM’s Ecommerce Managers are with you every step of the way.
Your UK-based Ecommerce Manager will be by your side as a dedicated point of contact, helping you sell more today, tomorrow and beyond.
Kontaktinformationen
EKM, 107 Cheapside, EC2V 6DN, London, Vereinigtes Königreich
- 0333 004 0333
- support@ekm.com
- ekm.com
4.2
Gut
3176 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
After many years now the standard of…
After many years now the standard of service has gone out of the window "Big time"
How are we "LOCKED OUT" after the fact you know the problem is EKM's own doing!.... (Useless and incompetent)
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for taking the time to leave your feedback. We're really sorry to hear about your experience and completely understand your frustration.
We've checked your account and can confirm that the issue you're experiencing is related to a known bug, which our Engineering Team is actively working to resolve. We sincerely apologise for the disruption this has caused - it’s certainly not the level of service we strive to provide.
We can see you're already in touch with your Ecommerce Expert, Danny, who’s continuing to support you while we work on a fix. Please rest assured we’re doing everything we can to get this resolved for you as quickly as possible.
Avoid EKM at any Cost
Avoid EKM at any Cost – Total Waste of Money!
You are restricted to do any core changes. What they did you have to use it which was last built in 1990s.
You can't change Permalink and don't remove .asp from links so you will always struggle to rank your products on Google. Your all efforts in SEO vanish when you change your platform due to bad permalinks structure.
If you are a website owner, You must have to use ClearAccept and when you applied to them they will reject your application as they don't support this type of business . (So why you allow to this business on your platform? and why you are charging your cut when using third party payment, It's EKM/Clearaccept issue not us so either accept it or don't charge your commission)
And if you close your website and remove domain with them but forget to cancel account (when you remove domain there is nothing on your website link to them) they will stay charging to you each month and filling their pocket.(They took around £700 from me after leaving them)
Don't do sales over £150,000 otherwise you will be charged an insane fees of £300+ each month. Don't come in trap of their £29/month package.
Cheap PPC service by their experts at cost of £720/month: EKM promised a 10x ROAS but never delivered more than 6.5x—meanwhile, I was achieving better results on my own! Their so-called "experts" couldn’t even spend half the budget because every time they increased it, ROAS dropped, and they had no answers.
To make things worse, when I decided to leave, they charged me for an extra month due to a hidden notice clause. White-collar thieves with zero ethics!
Avoid them at all costs—Otherwise you will ruin your life to deal with these people.
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Emma, Thank you for your feedback. We're sorry to hear that your experience with EKM didn’t meet your expectations, and we’d like to clarify some of the points you’ve raised.
Firstly, regarding platform customisation, EKM is built to be user-friendly and reliable, which means some core structural elements are fixed to maintain stability and performance. However, our platform is designed flexibly, allowing for extensive customisation within the provided framework.
Regarding URLs, the .asp at the end of front-end pages reflects the technology behind our platform. However, our URL structure is optimised for SEO and follows Google’s best practices. If a custom URL is required, our URL Redirects feature allows users to tailor their links accordingly.
ClearAccept/EKMPay is our recommended provider for payment options due to its competitive rates. Still, we also support multiple alternatives such as Stripe and PayPal, which we helped set up for your store when your initial application was declined.
Account cancellations must be processed by contacting our Customer Support Team, as detailed in our terms and conditions. Simply pointing your domain elsewhere doesn’t automatically close an account, so our team can always guide customers through the correct process.
Regarding pricing, EKM has operated a tiered pricing system since 2016, ensuring businesses grow sustainably. If a store approaches its sales limit, notifications are sent via the dashboard, ensuring transparency.
For our PPC services, the goal is to drive high-quality traffic to stores. However, sales depend on a range of factors, including product pricing, demand, and content. While our team works to optimise campaigns, results can vary based on external factors other than ad performance alone.
We’re sorry that EKM wasn’t the right fit for your business, but we’re pleased to hear you’ve found an alternative platform. We genuinely wish you the best of luck in the future!
I was with ekm powership for years and…
I was with ekm powershop for years and years I was ill so closed store then I wanted to return now it’s £300 a month! Even if I wanted too pay that it’s not achievable in the initial months so I’m having to look elsewhere Shame as was with them when they started out -gutted
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Paul - Thank you for your feedback—it truly means a lot to us. We're really sorry to hear about your health challenges and hope you're on the mend.
Since October 2024, we’ve refined our proposition to focus on supporting established ecommerce businesses with enhanced services, including dedicated account managers, expert guidance, and powerful platform integrations designed to help businesses scale.
We’re sorry that this change means we’re not the right fit for you at the moment, but if you decide to grow your business in the future and need expert support tailored to your success, we’d love to welcome you back. Wishing you all the best on your journey!
A great e-commerce hosting site
A great e-commerce hosting site , everything to get up and running easily, good back up for when you need a little help or things aren’t doing what you thought they would and they are developing new add ons all the time , in the last ten years we have been with them they have moved with the times to match their clients needs , keep up the good work
20. Februar 2025
Antwort von EKM
Hi David, We really appreciate your glowing review! It’s fantastic to hear that you’ve found our customer service to be excellent and that you’ve noticed our efforts to evolve alongside the ever-changing world of ecommerce. We’re always striving to provide the best tools and support to help our customers succeed, so it’s great to know that this has made a difference for you. Thanks again for your support – we’re excited to continue helping your business grow!
great service from Rebecca
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for your fantastic review! We're thrilled to hear that Rebecca on our Customer Support Team provided you with such great service. She works hard to ensure every customer gets the help they need, so your kind words mean a lot. If you ever need anything in the future, we're always here to help!
EKM Review
EKM Review: A Long-Term Customer Left Disappointed
I was an EKM customer for several years, relying on their platform to host my e-commerce store. While the platform served its basic purpose, there was one persistent issue that ultimately drove me to seek an alternative solution: the .asp extension at the end of my website URLs.
This might seem like a minor detail to some, but it was a significant concern for me. I felt it made my site look dated and unprofessional. Over my four years with EKM, I upgraded to a larger website as my product range expanded, yet the .asp URLs remained. Despite this upgrade and numerous interactions with their support team, the issue was never addressed or explained.
The final straw came when I decided to leave EKM. During a conversation with their retention team, I specifically mentioned the .asp URLs as a key reason for my departure. Their response was shocking: they claimed it was only a "temporary thing" on new websites. This was incredibly frustrating to hear after four years and multiple upgrades. Why was this never communicated to me? Why was it never fixed?
The fact that this "temporary" issue persisted for so long, and that I was only informed about its supposed temporary nature after deciding to leave, speaks volumes about EKM's communication and customer service. It left me feeling undervalued and ultimately led me to take my business elsewhere. While EKM might be a suitable platform for some, my experience suggests they have significant room for improvement in terms of transparency and addressing customer concerns. The lack of communication regarding the .asp URLs, especially after years of loyal service, was a major letdown.
22. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Jason,
We’re sorry to hear that you were left disappointed.
To clarify, the .asp at the end of front-end pages reflects the framework that the EKM online shop platform is built on. While we understand this may not have been aesthetically pleasing for you, our URL structure is designed to be SEO-friendly, helping our customers improve their visibility in search results and connect with potential buyers.
After reviewing your account, we can see that you cancelled your EKM online shop in July 2024. We couldn’t find any support tickets related to the .asp URL structure, so we assume these discussions took place over the phone. While we did attempt to locate call records to accurately address your concerns, these are only stored for a limited time.
We’re pleased to hear that you’ve found a hosting platform that suits your needs and wish you every success with your business moving forward.
Rebecca was brill
Rebecca was brill - I was suffering with so many problems that I kinda just gave up but she sorted them all out quickly.
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
We really appreciate your glowing review! Rebecca on our Customer Support Team is dedicated to providing the best possible service, so it's fantastic to hear she exceeded your expectations. Thanks again for your support, and we look forward to helping you whenever you need us!
Shocking Customer Service - Price Hike Without Notice & Disgraceful Treatment of Loyal Customers
After 9 years with EKM, I have now cancelled my account due to their dishonest pricing tactics, refusal to take accountability, and appalling customer service.
I only discovered that my subscription price had increased by 33% after checking my bank statements - no email notification was received. When I challenged this, I was told they had no way to prove the email was actually sent to me, only that it was part of a mass mailer. They refused to provide concrete evidence of notification, and I’m not alone - another EKM customer reported the same issue.
After raising my complaint, my email was ignored for a week, forcing me to escalate to the Managing Director. It was then referred to the Head of Customer Experience, who claimed my complaint email was never received. Instead of prioritising the matter, they offered no goodwill, no refund for the overcharges, and no justification for such a massive price hike, other than vague references to "infrastructure improvements."
This experience, combined with years of other issues, including EKM pushing certain payment gateways that benefit them more than their customers, was the final straw. Their complete lack of accountability and disregard for loyal customers is shocking.
I have now cancelled my account, but I will be reporting this to Trading Standards and making my experience known to warn other business owners.
If you’re considering EKM - don’t. There are far better platforms that value their customers.
EDIT AFTER EKM RESPONSE:
It’s unsurprising that EKM is trying to rewrite the facts. Let me be clear, my initial formal complaint was sent to the 'experience' email address, which is managed by the Head of Customer Experience, Dominic. It was ignored for a full week, forcing me to escalate to the Managing Director, who then referred it to Dominic. Conveniently, Dominic then claimed he had never received my initial complaint - how convenient for them!
EKM’s response also falsely implies that they provided me with proof that the price increase email was sent. This is untrue. They simply directed me to a generic template of the email, not an actual forwarded copy of what was allegedly sent to my inbox. They never provided proof that they actually sent it to me, and given their poor level of service and technical issues, it is entirely believable that not everyone received it. In fact, another recent Trustpilot review states exactly the same issue - no notification of price increases or additional charges on transactions.
The reality is that EKM is overpriced and provides a substandard service. Their dismissive attitude toward long-standing customers like myself who have spent 9 years with them is appalling. Their pricing increases are unjustified and their customer service is defensive rather than helpful.
I only wish I had left sooner. If you're considering EKM - don’t. There are better, more transparent, and more reliable e-commerce platforms out there.
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi RC,
Thank you for your review. We're sorry to hear you were unhappy with your experience and that you’ve chosen to leave EKM. However, we’d like to clarify some of the points raised in your review.
Regarding pricing changes, we always communicate these in advance via email and dashboard notifications on your EKM online shop. These notifications often include links to a detailed support guide explaining the updates. This approach has been our standard practice for a long time and ensures that customers are informed well in advance of any changes.
Looking at your complaint history, we can see that you first reached out via live chat on January 28th, speaking with Danny from our Customer Support Team. Danny converted the chat into a ticket and escalated it on your behalf the same day, advising that a Management Team member would be in touch within two working days.
On January 30th, you received an email from our Customer Support Team Leader, Richard, and there were multiple emails exchanged between you and him on January 31st. During this conversation, Richard explained how the price changes were communicated and provided you with a copy of the original email sent to your registered email address on September 2nd, 2024. While you requested additional proof of email logs, these are only retained for a limited period. Unfortunately, more than five months had passed by the time you raised your complaint.
After this exchange, we did not receive a response from you. You later contacted our Managing Director, Stephen, on February 13th, and your email was forwarded to our Head of Customer Experience, Dominic, who responded the same day, requesting time to review your concerns. Dominic followed up on February 14th, providing a detailed explanation of the price change, including the new features and functionalities introduced. He also offered additional support to help drive traffic and increase conversions for your EKM online shop, but again, we did not receive a response.
At no point was your complaint ignored, and we worked to address your concerns promptly at each stage. While we appreciate that price increases can be frustrating, these were not overcharges, as stated in your review, but part of planned improvements to the platform. As such, we did not feel a refund or goodwill gesture was appropriate in this case.
We’re sorry that EKM was not the right fit for your business and appreciate your time with us. We wish you the best of luck with your future ventures.
Blank screens
Been with the company nearly 15 years and up until the last 18 months every thing went well but now it just one problem after another. When they get reported, you get told it will take a couple of weeks to fix, and it then ends up being months. Tonight the Dashboard, Orders Page, Features Page all blank screens and no one around to report it.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Mark,
Thank you for your feedback, and we sincerely apologise for the issue with the blank screens. Our Engineering Team was already aware of the problem and managed to resolve it within the hour.
For any future issues that occur outside of regular hours, you can always submit a ticket to our Customer Support Team or reach out via the live chat window on your dashboard. Our team will respond as soon as possible to assist you.
Looking at your account, we can see that you've reported some bugs that are currently under investigation by our Engineering Team. These particular issues are more complex than usual, so resolutions may take a little longer. However, a member of our Customer Support Team will be in touch shortly with an update on your outstanding queries.
Thanks again for your patience and for sharing your experience - we truly appreciate it.
Very good
Very good, but problems lately re loyalty points not being awarded to customers.
4. Februar 2025
Antwort von EKM
Hi Lance, thanks so much for your review - our Customer Support are constantly striving to provide the highest standard, so it's good to know they're appreciated. Taking a look at your account, we can see that you've reported this issue and it's currently being investigated. The Head of Customer Experience has spoken to the Head of Engineering about this on your behalf, and we'll be updating you on that ticket as soon as we have a resolution.
Tom always get back to me with any…
Tom always get back to me with any questions I have in great time and is helpful talking me through solutions and keeping me up to date with progression.
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Katie -Thank you so much for your kind words! We're delighted to hear that Tom on our Customer Support Team provided you with a great experience. We always strive to deliver the best service possible, so your feedback means a lot to us. If you ever need anything, we’re always here to help!
Amy Brownlee provided accurate and…
Amy Brownlee provided accurate and patient support despite my tetchy attitude. Well done !
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for your kind words! We believe great customer service is the heart of what we do, and it’s wonderful to know that Amy on our Customer Support Team delivered a positive experience for you. If you ever need assistance, we’re just a message away!
Antwort von EKM
We love hearing this kind of feedback—thank you! Our Customer Support Team always goes the extra mile to help, and we’re so glad you had a great experience. If there’s anything else we can do for you, just let us know!
Always ready to help
Always ready to help. Efficient and highly knowledgeable. Many thanks.
3. Februar 2025
Antwort von EKM
Thank you for your kind review! We know how important great support is, and we’re thrilled that our team provided the excellent service you deserve. We appreciate your feedback and look forward to assisting you again in the future!
Excellent as always!!
Always very quick to sort out any issues and explain details easy, time and time again massive help, thankyou
22. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for your wonderful review! We take great pride in providing excellent customer service, and it’s fantastic to know our team met your expectations. If there’s ever anything else we can do for you, don’t hesitate to reach out!
Brilliant customer service from Sam who…
Brilliant customer service from Sam who resolved my issue quickly whith help from Danny
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Andrew - We truly appreciate your positive review! Both Sam and Danny on our Customer Support Team work hard to ensure every customer receives top-notch assistance, so it's fantastic to hear that you had such a great experience. Thanks for taking the time to share your feedback!
Antwort von EKM
Thank you for your kind words and 5-star review! We're thrilled to hear that our Customer Support Team met your expectations. We pride ourselves on delivering the best possible assistance, and it's wonderful to know we made a positive impact. If you need anything else, we're always here to help!
Beth was very helpful and informative
Beth was very helpful and informative, she was prompt with responses and helped me understand what she was doing along the way.
Much appreciated Beth, thank you.
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
We truly appreciate you taking the time to leave such a glowing review! Our team is dedicated to providing top-notch support, and your feedback motivates us to keep up the great work. We'll be sure to let Beth know your comments! Please don’t hesitate to reach out if you have any questions in the future.
Great customer service from Beth today
Great customer service from Beth today, via the online chat facility. Understood the issue and advised quick and speedy resolution. Many thanks.
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for your fantastic review! It means the world to us that you had a great experience with Beth on our Customer Support Team. We're always striving to make things as smooth and helpful as possible for our customers. Let us know if there’s anything else we can do for you!
Excellent support
I needed to add a feature to my website and was given excellent support from Tia who identified what was needed and pointed me in the right direction with links to the appropriate guide. Tia really paid attention to my problem and provided solutions quickly. Many thanks x
11. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
What a wonderful review—thank you! Tia on our Customer Support Team works hard to assist our customers quickly and effectively, and we’re so happy to see their efforts recognised. If you ever need help again, you know where to find us!
So funktioniert Trustpilot
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