While EKM has been a decent system and easy to use, it has become apparent in the last few years that the quality of software releases has gone rapidly downhill. It demonstrates a lack of development... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The recent website overhaul carried out by Ben Pope, Danny and Georgia has been exceptional. Our product is a technical one and as such required a very specific design brief to be implemented. The p... Mehr ansehen
Unternehmen hat geantwortet
EKM is for us an excellent way to trade on the net while staying within a controlled budget. The multiple free applications and extensions allow us to solve most of our company’s needs. EKM est... Mehr ansehen
Unternehmen hat geantwortet
We have had excellent technical support from EKM staff, especially Rebecca who organised her team to give our eshop a major makeover. Right from the start she listened to what we wanted improved and t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Sell more with an online shop that never stops evolving. With EKM’s unique Evolution Mode your online shop will continually evolve and be optimised free, forever. You’ll have everything you need to grow your online business.
You’re not on your own with EKM
With access to our UK-based proactive support team and your own dedicated Ecommerce Manager, you’ll never be alone with EKM.
Whether moving from another platform or looking to expand your e-commerce business, EKM’s Ecommerce Managers are with you every step of the way.
Your UK-based Ecommerce Manager will be by your side as a dedicated point of contact, helping you sell more today, tomorrow and beyond.
Kontaktinformationen
EKM, 107 Cheapside, EC2V 6DN, London, Vereinigtes Königreich
- 0333 004 0333
- support@ekm.com
- ekm.com
4.2
Gut
3176 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Helpful and efficient
Helpful and efficient. I was able to advise my customer in real time.
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thanks for taking the time to leave us a five-star review! We're so pleased we could support you in real time and help you assist your own customer — that’s precisely what we’re here for.
Don’t hesitate to reach out again if there’s anything else we can do.
TERRIBLE DO NOT USE EVER!
TERRIBLE DO NOT USE EVER!
If you are looking for a website AVOID AVOID AVOID!
I get terrible anxiety every time I need to message them about something as it is the most frustrating experience I have ever had in my life EVERY TIME!
They do not have basic functionality that should be a standard not let me customise it for you for extortionate money when it comes as a standard with like likes of WIX or Shopify.
It's expensive for what it is and they do not have the basic functionality a website needs. Today I was told so customers from ROI (the Republic of Ireland) didn't checkout under my UK postage cost I should enter ROI postcodes as a restriction under my UK shipping info. IT IS NOT THE SAME COUNTRY! I asked the question would that be the same for France as I have a standard European Shipping set up one price for the whole of Europe. (Please note this was all done with the help of an account manager when I opened the shop so has been done under EKM's guidance and as per THEIR shipping zones). It is absurd that I should have to go and enter ROI postcodes as a restriction for my UK shipping when it is not the same country
Tom was the person I spoke to and has terrible 1st line & customer service skills. He did not read the messages and at one point also suggested I upgrade my account to the PRO account to get extra guidance! the £99 per month I pay at the moment is not worth it for a website that has zero functionality. I said I will not be paying EKM any further money when the current website has limited functionality he then told me he couldn't cancel my website I would need to go another way. Considering this is my business and part of my income why would I just cancel my website?!
EKM SORT IT OUT!
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
We're really sorry to see your one-star review and to hear how stressful this experience has felt for you. That’s absolutely not the experience we want for any of our customers, especially when it comes to something as important as running your business online.
To clarify the issue you raised, Tom’s advice was technically correct. Our Delivery Methods allow for flexible shipping configurations so that businesses can match the pricing structures of different couriers. In your case, using Location Restrictions for the Republic of Ireland was the best way to ensure your customers were charged the correct shipping rate.
We completely understand how frustrating it can be when things aren’t working as expected, and we're glad that Beth from our Customer Support Team was able to step in the same day and get everything sorted for you.
We're always working to improve both our platform and the way we support our customers, and we really do value your feedback - even when it’s tough to read. If there’s anything else we can do to help you moving forward, we’d love the opportunity to make things right.
Beth was a great help !
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
We really appreciate you taking the time to leave such great feedback! It's fantastic to hear that Beth made your experience so positive - she’ll be chuffed to hear it!
Thanks again for the five stars, and don’t hesitate to reach out if you ever need a hand in the future.
Speed and concise explanation
Speed and concise explanation. Thanks Beth!
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thanks so much for your brilliant five-star review! We’re so pleased to hear Beth was able to help - she’s a real asset to our team, and we’ll make sure she sees your kind words.
If you need anything else, you know where to find us!
Would definately not recommend
I started with EKM many years ago, unfortunately they seem to have forgotten the people who made them great. I think it was around £19.99 a month twelve years or so ago and obviously increased with time, maybe costing around £40 when I left last year. The lowest price is now £275 a month! It seems they are only interested in big businesses. It all changed when the original owner sold out, such a shame. When you say you are leaving they don't care. Would definately not recommend.
1. September 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for your feedback - and for the many years you spent with us. We’re genuinely sorry to hear you’ve been left feeling disappointed.
To clarify, we retired our tiered services in October 2024 in favour of a single, all-in-one service: Evolve. Before this change, we contacted all our customers to explain what was happening and why.
We understand that our newer service isn’t the right fit for everyone. It was designed to provide a high level of support for growing businesses, including a dedicated Ecommerce Manager, access to expert developers and designers, and strategic guidance. While it is a bigger investment than some of our previous plans, many businesses find it represents great value when compared to the cost of hiring in-house support.
That said, we completely understand your perspective, and we’re sorry this shift meant we could no longer meet your needs. If things change in the future and you’re looking for hands-on support to grow your business, we’d be more than happy to welcome you back.
Wishing you all the very best with what comes next.
Tia was amazing
Tia was amazing, she explained what the issue was & sorted it all out for me in no time. Tia also suggested I add Paypal to my website so not to lose anymore sales
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for the fantastic five-star review! We're thrilled to hear your experience with us - and with Tia in particular - was amazing. She’ll be absolutely delighted to know she made such a positive impression. If there’s anything you ever need in the future, we’re always here to help. Thanks again for your kind words and support!
2 months for a simple support issue to be fixed...
I have been waiting for nearly 2 months for any progress on the address forwarding issue I raised with them. After 17 years as a web-site hosting customer, I closed my site and simply wanted to have my url forwarded to a facebook page. How hard can that be???
Now I get a reply 2 weeks after this review saying it can't be done. Never had a proper resolution from the actual support query itself and it's taken nearly 3 months to get this reply...
19. April 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for your feedback, and we're really sorry to hear you're disappointed - especially after being with us for 17 years. We truly appreciate your long-standing support.
While domain forwarding is possible with some providers when it comes to directing to a Facebook Page, it's unfortunately not a feature supported within our current setup. We understand this has been frustrating, and we're sorry we weren’t able to offer the solution you were looking for. We genuinely wish you all the best with your future online plans, and if there's anything we can help with down the line, our team is always here.
Move to Shopify -- save yourself money and hassle!
Move to Shopify -- save yourself a LOT of problems.
I was an EKM user for years, but after countless issues, I had no choice but to leave.
They promised faster loading times and seamless event launches for our exciting new product pre-orders, yet we kept losing sales due to failures and website crashes.
In one instance—fully documented—the site crashed for 20 minutes while eager buyers tried to purchase a highly limited product. We lost sales.
Eventually, I switched to Shopify and was up and running within days, enjoying superior speed and access to third-party apps that made my site look and perform far better. And when I confronted them - EKM - on the Facebook page about images not loading via bulk edit spreadsheet data, I was kicked off. 'Emotional Damage'.
Adding to this -- Shopify's 3rd Party Apps really are great such as EBAY integration -- with ease... unlike EKM's problematic system that didn't even upload the SKU's -- pretty pointless when selling on multiple platforms. Also linking to Click and Drop is a doddle with Shopify.
Seriously - thinking about a website go to Shopify. You'll be up and running in a day, testing new apps and making FAR BETTER SALES!
17. April 2024
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us fell short of expectations.
Looking into your account, we can confirm there was a brief period of instability in August 2023 - lasting around 20 minutes between 12:12am and 1:17am - which was promptly investigated and resolved by our Engineering Team. We understand how important site reliability is during time-sensitive launches, and we sincerely apologise for the disruption this may have caused.
We’re sorry that EKM wasn’t the right fit for your business in the long run, but we do wish you every success with your new setup.
Problem was sorted out straight away…
Problem was sorted out straight away with no fuss.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for the lovely review! We’re really glad to hear your issue was resolved quickly and without any fuss – that’s exactly what we aim for. If you ever need anything else, we’re just a message away. Thanks again for your support!
Save Yourself The Hassle And Use Shopify
I've been with EKM since 2020 and honestly, I wish I had never started my online business with them. When doing my initial research it was between EKM and Shopify and the deciding factor was to support a British company - that was a mistake.
Firstly, a positive: the staff at EKM are, on the whole, super. No matter how good your workforce is though, you cannot get away from the fact that the platform EKM is built on is tired, old and clunky.
Every year I thought the money would be invested to regenerate the platform and 5 years on, I have resigned myself to the fact that isn't going to be the case. EKM was bought out a couple of years ago and again, I thought that would be the saving grace... It wasn't.
If you'd like your goods and services to be found on search engines - you're headed for an uphill struggle with a platform like EKM that uses ASP as its coding language. The website is consistently slow to load and when you optimise images using EKM's own instructions for faster load speeds, the images are so pixelated and unprofessional nobody is going to purchase from you for fear of being scammed. When you speak to support about this you're simply told to choose between a slow loading website with clear images or a faster loading website with pixelated images. It's 2025 people.
My advice? Just use Shopify. I run another online business and compared to EKM - it's in an infinitely different league. It's SEO-friendly, fast to load, slick and it handles images with ease. My intention is to move my website with EKM to Shopify also.
It's really sad and I understand there must be a huge cost to rebuild an entire platform, but I don't see a future after 5 years with EKM.
This is an honest review written with love - I wish things could have been different.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for taking the time to leave such a thoughtful and honest review – we really do appreciate your feedback, even when it’s not the easiest to read.
Firstly, we’re genuinely grateful for your kind words about our team. It means a lot to hear that you've had positive experiences with our support staff over the years. They work hard to help our customers, and we’ll be sure to pass your comments on.
We're sorry to hear that the platform hasn't met your expectations. We completely understand your frustration, especially when you've invested time and energy into growing your business. While we know ASP isn't the newest technology out there, it is still widely used and trusted for being secure, stable, and scalable. That said, we do understand the desire for a more modern-feeling platform, and your feedback is absolutely valid.
In terms of SEO, we do offer a range of tools and services to help improve your product visibility – including automatically generated meta data, alt tags, and a product feed to help you connect with Google Search Console and Google Merchant Centre. Image optimisation is always a balancing act between quality and speed, and we're actively looking at ways to improve that experience.
It’s clear you care deeply about your business, and we’re genuinely sorry we haven’t been the right fit for you. We completely understand your decision, and we wish you all the very best with your future plans on Shopify and beyond. If there’s anything we can do to help with your transition or provide any support in the meantime, please don’t hesitate to reach out.
not much custom at moment
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
We're sorry to hear you don't have a lot of custom at the moment. Please reach out to our Customer Support Team and request a Site Review, which may help. A Site Review is an extensive report of your EKM online shop which looks at the front end and back end of your EKM online shop and includes linked social media, a speed test and, most importantly, a list of suggestions for ways to promote your online shop, with step-by-step Guides to help you submit to Google and other search engines, improving your exposure in search engine results. The Customer Support Team can then work with you to implement any changes and suggestions to encourage more traffic to your EKM online shop. Please do reach out - we're here to help!
Beth knew exactly what I was asking her…
Beth knew exactly what I was asking her and withing a couple of minutes it was all cleared. Thank you Beth
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for your fantastic review! We’re thrilled to hear that Beth on our Customer Support Team was able to assist you quickly and effectively. We’ll be sure to pass along your kind words to her - she’ll be delighted to know she made such a positive impact.
If you ever need further assistance, don’t hesitate to reach out. We’re always here to help!
Fantastic customer service from EKM as…
Fantastic customer service from EKM as usual!
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had a positive experience with our Customer Support Team. We truly strive to provide the best possible service, so it’s wonderful to know that it made a difference for you.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Always very helpful.
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for leaving such a great review! We really appreciate your feedback and are so glad to hear that we’ve been able to assist you effectively. We’re always here to help, so if you need anything in the future, feel free to reach out anytime.
Just found out that my monthly charge
Just found out that my monthly charge, will rise by approximately 250%, no longer viable!!
Over the past few month`s EKM have lost focus on their customers and services provided, could no longer recommend.
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi John,
Thank you for taking the time to share your feedback. We're truly sorry to hear you're unhappy with the recent changes, and we completely understand your concerns.
We’re always working to improve both our platform and the level of service we offer, and pricing updates are never introduced without careful consideration. That said, we regret that this change has impacted your experience with us.
To clarify, the increase isn’t due to a change in the subscription fee for your current tier, but rather the introduction of product limits on that plan. Based on the number of products listed on your shop, you would now fall into a higher tier, which unlocks additional features and benefits - including access to a dedicated Ecommerce Manager, more advanced tools, and further support aimed at helping your business grow.
If you'd prefer not to move to the next tier, you also have the option of reducing your product range to remain within your current plan. Our Customer Support Team would be more than happy to assist you with either option or answer any questions you might have.
We’d really appreciate the opportunity to discuss this further and see how we can support you moving forward. Please don’t hesitate to get in touch - we're here to help.
Tom Walton is absolutely fantastic
Tom Walton is absolutely fantastic! Best person to deal with, always keeps me updated on any issues and 9 times out of ten can sort them for me straight away! Couldn't recommend Tom Enough.
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Wow, what a lovely review—thank you! We truly appreciate your kind words about Tom on our Ecommerce Experts team. They work hard to ensure every experience is smooth and stress-free, so it’s fantastic to hear that we hit the mark. If there’s anything we can do for you in the future, don’t hesitate to reach out!
level of quality unmatched
the level of quality design and user friendly workflow makes ekm the best providers and designers for website for companies, the amount of add ons and options to use as tools is infinite and tailor made to support your business. fully enjoying using the web their impeccable service and the support i receive while my company grows
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for your amazing five-star review! We're delighted to hear that you're enjoying the quality of our design, user-friendly workflow, and the flexibility of our tools. Supporting businesses like yours as they grow is exactly what we strive for, and it’s fantastic to know our service and support have made a positive impact. If you ever need anything, we’re always here to help!
Tia was very patient and helful
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Vicky, thank you so much for your fantastic review! We're thrilled to hear that you’ve had such a great experience with Tia on our Customer Support Team. If you ever need anything in the future, we’re always here to help. Thanks again for your support – we truly appreciate it!
Worst possible company I have ever had to deal with.
Worst possible company I have ever had the mispleasure of dealing with. They charge premium prices but deliver second rate service. I have had an issue for last 8 weeks and they just ignore messages, even ther MD ignored my messages, a truly shocking company, ive has issues with their payment system, and they alwys blame the thirst party, Klarna in this case, yet after 7 weeks they finaolly admitted it was something they needed to sort their end, which led to me not being able to take card payments for 7 weeks. I have had issues with their app now showing orders beyond a week, again fobbed off. THe worst issue is the staff on the help chat, they dfo not report issues asking you to report again and again for someone to com back to you and say there is no timeframe for these things to get fixed.
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for taking the time to share your feedback. We're really sorry to hear that you’ve had such a frustrating experience - it’s certainly not the standard of service we aim to deliver.
Looking into our records, we can see that you've been in touch with both our Customer Support Team and our MD. While we appreciate things may not have been resolved as quickly as you'd hoped, we want to reassure you that your messages have been acknowledged and taken seriously.
As part of your complaint, our management team has made several attempts to reach out and discuss your concerns further. We’d still very much welcome the opportunity to speak with you and work towards a resolution.
In the meantime, please refer to your current support ticket with Rebecca, who will continue to look into this for you.
I am using for 17 years now
I have been using their off the shelf online shop since 2008. Their staff's response time is excellent, always pickup my call quickly if I have some setup questions. I also used their EKM "chart with us" online they always answer questions within 3 minutes. I don't know why I left their 5 stars review a little bit late, like 17 years.
****The only problem I had since 3 years ago was that my clients couldn't receive 'order confirmation automatic Email' after they placed the order. So I have to send email manually after payment confirmed, I didn't have this issue in the past 14 years with my yahoo email. I asked them why, they said something like Yahoo connection issue or something else which I don't really understand why that happen after all these years. And I don't want to pay extra to create my own company email and give up using yahoo email for free. SO at this time I minus 1 star.
Also since I am selling airsoft guns, they can't allow thier EKM payment to accept credit card. I have to use external gateway STRIPE.
1. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Edwin - Thanks so much for your feedback, and for being with us for 17 years! For the issue with your email, one of our Customer Support Team will be in contact with you shortly. We are very appreciative of your positive comments though and will feed these back to the team internally. We look forward to helping you with your EKM online shop for many years to come!
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