While EKM has been a decent system and easy to use, it has become apparent in the last few years that the quality of software releases has gone rapidly downhill. It demonstrates a lack of development... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The recent website overhaul carried out by Ben Pope, Danny and Georgia has been exceptional. Our product is a technical one and as such required a very specific design brief to be implemented. The p... Mehr ansehen
Unternehmen hat geantwortet
EKM is for us an excellent way to trade on the net while staying within a controlled budget. The multiple free applications and extensions allow us to solve most of our company’s needs. EKM est... Mehr ansehen
Unternehmen hat geantwortet
We have had excellent technical support from EKM staff, especially Rebecca who organised her team to give our eshop a major makeover. Right from the start she listened to what we wanted improved and t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Sell more with an online shop that never stops evolving. With EKM’s unique Evolution Mode your online shop will continually evolve and be optimised free, forever. You’ll have everything you need to grow your online business.
You’re not on your own with EKM
With access to our UK-based proactive support team and your own dedicated Ecommerce Manager, you’ll never be alone with EKM.
Whether moving from another platform or looking to expand your e-commerce business, EKM’s Ecommerce Managers are with you every step of the way.
Your UK-based Ecommerce Manager will be by your side as a dedicated point of contact, helping you sell more today, tomorrow and beyond.
Kontaktinformationen
EKM, 107 Cheapside, EC2V 6DN, London, Vereinigtes Königreich
- 0333 004 0333
- support@ekm.com
- ekm.com
4.2
Gut
3176 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always have qualified experts at the…
Always have qualified experts at the end of the line and they do understand business requirements.
22. Januar 2026
Antwort von EKM
Thank you for the 5-star review! We’re delighted to hear you’ve had such a positive experience with our team.
Providing access to knowledgeable experts who understand real business needs is something we care deeply about, so we appreciate your feedback. If you ever need support in the future, we’ll be right here to help.
Great support by Hannah Williams
Great support by Hannah Williams, who investigated a customer payment issue for us.
1. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EKM
Thanks so much for your five-star review of Hannah on our Ecommerce Experts Team, and we're glad to hear she resolved your issue. Your feedback means the world to us - and we'll be sure to let her know!
Beth was very helpful and explained…
Beth was very helpful and explained well that the issue I thought I had was actually ok!
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you so much for your kind words! We’re delighted that Beth was able to help and clarify things for you. It’s always great to hear when our team can make things easier and give peace of mind. We really appreciate you taking the time to share your experience!
UNBELIEVABLE SERVICE - AVOID
I have been using EKM for around 9 years and unfortunately they have totally fallen apart as a business. They have no idea how long it will take to fix ANY issue (they just say as soon as possible). They have been trying to resolve and ongoing issue with Bing Ads which is costing me around 5k a month is lost revenue. My latest correspondence with Tom regarding this issue (after multiple times of chasing) was “The engineers are still working on this at the moment I don’t have a timeframe for this, but as soon as that is sorted, I will update you on this ticket.” - this was in June 2025!!!!!. They just expect people on the platform to go away if they ignore you enough. I have also been waiting for a member of the Management Team to call me for over 5 months to have a chat about some additional issues - still waiting. Now I have an issue with outgoing email order confirmations not reaching ANY customers - again they don't know how long it will be until they can provide me with a fix (the initial fix they gave me was incorrect).... It’s a real shame as they used to be good :-(
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Martin,
Thank you for taking the time to share your experience with us. We’re really sorry to hear how frustrating this has been, and we completely understand why the issues you’ve described have been so disappointing - especially given how long you’ve been with us.
We appreciate how stressful it can be when technical problems affect important areas of your business, and we’re sorry for the impact this has had on you. This isn’t the level of service we aim to provide.
Since posting this review (and the duplicate on our Google Business profile), you’ve been in regular contact with Beth, our Customer Service Team Leader. Beth spoke with you by phone on 16th December and continues to work closely with you via email to help ensure everything is resolved and running as expected.
Our understanding is that the issues raised have now been addressed, however we want to make sure you feel fully supported. If there’s anything still not working as it should, or if you have any further concerns, please continue the conversation with Beth via your open support ticket so she can look into this further for you.
We’re genuinely sorry that your recent experience hasn’t reflected the service you expect from us, and we appreciate you raising these concerns.
I have been with EKM for quite a few…
I have been with EKM for quite a few years. I am elderly now and need more help than I did. I worked with a lady who has now died. I thought I would have to give up. But no! Tia, Beth and Olivia stepped in. Olivia refreshed my site, lace making, despite not knowing the craft did a great job. Tia, who has held my hand from the beginning, and lovely Beth who got it all going , were there for me from beginning to end. What a great team. Thank you.💕
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Thank you for such a heartfelt review. We’re truly touched by your kind words. It’s wonderful to hear that Tia, Beth, and Olivia could step in and support you - especially with such a personal and meaningful project like your EKM online shop. We’re so glad we could make things easier for you, and we really appreciate your loyalty over the years. 💕
Their service runs very smoothly and on…
Their service runs very smoothly and on the rare occasions that I need to contact them they’re very helpful and quick to resolve any issues.
26. November 2025
Antwort von EKM
Thank you so much for your kind words! We’re thrilled to hear that you enjoy the service, and our team has been helpful whenever you’ve needed support. Your feedback really motivates us to keep providing quick and reliable assistance. We truly appreciate having you with us!
Hanna was 1st class in sorting outmy…
Hanna was 1st class in sorting out my problem.
Best Wishes
Robert
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Robert,
Thank you so much for your lovely review. We’re delighted to hear that Hannah, on our Ecommerce Experts Team, was able to get everything sorted for you so smoothly. I’ll be sure to pass along your kind words - it will make her day!
Best wishes, and thanks again for taking the time to share your experience.
10 years strong with EKM - brilliant company!
EKM have been looking after us since I started with FGC over 10 years ago. The system is really easy to use and if there is ever an odd occasion we have an issue, the team are easy to speak with and it gets resolved really quick and efficiently. I recently spoke with EKM about wanting to freshen up our website (particularly the mobile view) and as we were still on an old template from 10 years ago, they very kindly completed a complimentary redesign! Olivia Foxton was so helpful and patient as it took a few months to get to the end result, but we are so pleased with it, and it's all working like a dream! Thanks for much EKM, we are still a very satisfied customer after 10+ years.
22. Oktober 2025
Antwort von EKM
Thank you so much for such an incredibly thoughtful review. We’re truly honoured to have supported you for over 10 years - it means a lot to the whole team. It’s wonderful to hear that the new design has made such a difference, and I know Olivia on our Design Team will be thrilled to hear your feedback.
We’re so grateful for your continued trust in us after all these years! If you ever need anything at all, we’re always here to help.
Amazing platform and incredible…
Amazing platform and incredible support. Cant recommend enough.
18. November 2025
Antwort von EKM
Thank you for the fantastic review! We’re so pleased to hear that you’re enjoying the EKM online shop platform and that you find the Customer Support Team helpful. Your recommendation means the world to us, and we’re here whenever you need a hand.
Antwort von EKM
Thank you for the kind words! We’re glad to hear you received a quick and helpful response. If there’s ever anything else you need, please don’t hesitate to get in touch - we’re always happy to help.
EKM is great for my set up running a…
EKM is great for my set up running a small on line business. It was a bit of a big task at first having so many products, but with the support from EKM we got things up and running. Ive been with them for about 5 years now
7. November 2025
Antwort von EKM
Thank you so much for sharing your experience. We’re thrilled to hear that the EKM online shop platform has supported your business as it’s grown over the past five years. Getting started with lots of products can feel like a big task, so it’s lovely to know the team were able to help you get everything up and running smoothly. Thanks again for choosing us - we really appreciate it!
Gets worse with every 'enhancement'
If you want a really basic system then EKM works, and it's relatively inexpensive. So I'm prepared to give it 3 stars.
But it lacks some really basic functionality and, worse, every 'improvement' seems to make things worse.
- A backend task that used to take 2 clicks now takes 6.
- Fields that we were using for functionality we need are removed overnight.
- When we raise these issues we get an answer to a different question and the enquiry is marked as closed - they really don't listen to customer feedback.
- We never get notification of changes in advance. One day it just changes and suddenly a function we were using isn't there any more.
Used to be good and a responsive company, but things changed when the company was sold. We are actively looking at changing to another supplier.
3. November 2025
Antwort von EKM
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that some of the recent updates have made your experience feel more difficult - that’s never what we want for our customers.
Your comments around added clicks, changes to fields, and communication around updates are really important to us. We aim to improve the platform in ways that support our users, not disrupt their workflow, so it’s concerning to hear that this hasn’t been your experience. While we do our best to communicate changes clearly, it’s clear that we haven’t met your expectations here, and we appreciate you raising this.
We’d really like the opportunity to understand the specific areas that have impacted you so we can look into them properly and explore what can be done. If you’re open to it, please reach out to our Customer Support Team - they’re best placed to review your account, understand the exact processes affected, and help work towards a solution.
Thank you again for your honesty, and we hope we can work with you to improve things moving forward.
Shocking…
My personal experience of EKM has been terrible. Absolutely no resolution trying to fix a problem and they keep taking money off me.
Useless.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
Hi Stephen, thank you for taking the time to share your feedback.
After reviewing your account and ticket #629321, I can see that you contacted us to request that your domain be allowed to expire. As Tia from our Customer Support Team explained, your domain’s auto-renewal has already been turned off, meaning it will not renew and will naturally expire on 19th November 2025.
Just to clarify, domain names cannot be permanently 'turned off' - they remain active until their current registration period ends, unless manually renewed. This is standard practice across all domain providers, not unique to EKM.
I also noticed that you currently have an active mailbox service (£2.99 per month) associated with that domain. If you’ve already backed up or migrated your emails, our Customer Support Team can cancel this service for you at any time - please just get in touch and they’ll be happy to arrange it.
I hope this helps clear up any confusion and explains the next steps clearly. Please don’t hesitate to contact our team if you’d like us to assist with cancelling the mailbox or confirming your domain’s expiry status.
Antwort von EKM
Thank you so much for the wonderful feedback! We’re really pleased to hear that you’ve found the EKM platform easy to use and great value for money. Providing a smooth experience and excellent service is exactly what we aim for - your kind words mean a lot to the team.
Your always helpful
13. Oktober 2025
Antwort von EKM
Thank you for your lovely review! We’re so glad to know you always find our team helpful - it’s great to hear our support is making a difference. We really appreciate you taking the time to share your experience.
Very professional
Very professional, very eager to help, easy to relate to, put me at ease and gave me confidence to ask more questions. Seemed like a natural.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von EKM
What a wonderful review - thank you! It’s fantastic to hear that our Customer Support team made you feel comfortable and supported. We always strive to provide clear, friendly, and professional help, so it’s lovely to know that came across during your experience with us.
As a pro customer we generally receive…
As a pro customer we generally receive excellent service. One point, sometimes bug fixes can take to long to resolve.
1. Oktober 2025
Antwort von EKM
Hi Derek, thank you so much for your positive feedback! We’re delighted to hear that you enjoy excellent service as one of our Pro customers. We really value your comment about bug fixes - feedback like this helps us refine our internal processes and improve turnaround times. We truly appreciate your continued trust and partnership with us.
Antwort von EKM
Hi Connor, thank you for the wonderful review! We’re so pleased to hear that our team quickly understood your needs and got everything sorted for you. Providing straightforward, effective support is exactly what we aim for, so it’s great to know we hit the mark.
Why choose EKM?
There are many ecommerce sires to choose from, so why EKM? From my own experience I can say it is very easy to setup and get running and with enough options to make your site bespoke to your business. The standout benefit of EKM is the customer service. From my own issues, and mostly self inflicted problems. they listen and stay with you to make sure that the problems are resolved, it may seem a small thing, and sure that is how customer should be, but that is not the case with many platforms. And that is why I highly recommend EKM.
22. September 2025
Antwort von EKM
Thank you so much for sharing your experience! We’re delighted that you’ve found EKM easy to set up and customise for your business. It’s also wonderful to hear that our Customer Support Team has been such a positive part of your journey - we’re proud to offer that personal, dedicated service. Your recommendation means a lot to us!
Its good for when there's a problem
We've been with Ekm for quite a few years. We recently stumbled across a problem on a multiple product order and the technical support did very diligent testing. We now have a solution. If there's a problem its good to have someone there.
We are on the basic package and the website runs smoothly with good reports on everything
18. September 2025
Antwort von EKM
Thank you for taking the time to leave us a review. We’re so pleased that our Customer Support Team were able to investigate your issue thoroughly and provide a solution. It’s great to hear that your website is running smoothly and that you’re making the most of the reporting features too. We’re always here if you need us again!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.