Booked for a Friday, they called Friday lunchtime and said it would be Tuesday, sat around all day Tuesday, no communication, no apology and was delivered Wednesday. Paid for a 7 day hire and they pi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great service. Plenty of communication. Driver very friendly and polite. Arrived nice and early on delivery day. Good communication about collection. No hassle whatsoever. Would recommend and will de... Mehr ansehen
I ordered a skip Bank holiday Monday to be delivered on the Wednesday and it was. I thought only having 1 working days notice it might have come later but it turned up on the Wednesday as requested.Th... Mehr ansehen
Unternehmen hat geantwortet
Had a phonecall the morning of delivery very polite no issues, was the ideal size for what I needed would highly recommend 👌
3.8
Gut
166 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Terrible Company - Avoid
Terrible service. Avoid this third-party company and go to a skip company direct. Placed an order for a skip delivery in 2 days and holding payment. I never heard back from them, and it's impossible to speak to anyone. I cancelled my order and still not heard back from them.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von easySkip
Hi Munaf,
We let you down on the day it mattered most. Sunday booking, Tuesday move — you needed certainty by Monday at the latest, and instead you spent Tuesday morning chasing us. That's not okay, and we'd own it fully.
Weekend orders are now confirmed first thing Monday rather than left in limbo — that change came directly from situations like yours.
If you'd consider us again, email info@easyskip.uk and we'll look after it personally.
The easySkip Customer Service Team
Awful experience
Awful experience, paid for a skip that should have been here three days ago and still not had communication from them
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von easySkip
Hi Joao,
We're really sorry — a three-day delay with no proactive communication from us isn't acceptable, and we completely understand the frustration.
In full honesty, Trustpilot wasn't being actively monitored when you posted this, which is why a reply is only coming now. That's been fixed: we read every review, and our customer service team is far more responsive than it was at the time.
We've had a look on our side but couldn't locate your order from the review alone. If you'd like us to investigate what went wrong, please email info@easyskip.uk with your order number and we'll come back to you.
The easySkip Customer Service Team
Never use this company
Never use this company, what a let down, after ordering the skip on line and then confirming its delivery as I live three hours from where it was being delivered and didn’t want a wasted journey myself to load it. I needed it to arrive Tuesday, after a gut feel to call again to confirm, after a long wait I was finally told it wouldn’t arrive until the following Monday!!! They didn’t even have the decency to call me!
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von easySkip
Hi Paul,
We're sorry — the heart of what you've raised is fair: we should have picked up the phone and called you, especially given you were driving three hours to be there. Instead you had to chase us, and that's not how it should have worked.
The booking was cancelled and the pre-authorisation released, so nothing was actually charged — but that doesn't fix the time and planning you'd already put in.
If you'd ever be open to giving us another try, please drop us a line at info@easyskip.uk and we'll look after it personally.
The easySkip Customer Service Team
Wasted journey charge
We booked an 8-yard skip through EasySkip, but unfortunately had a very frustrating experience.
When the skip arrived, the driver placed it on our driveway. There was limited space around it, but we made it clear that we were happy with the placement and could still access our property without any issues. Despite this, the driver chose to remove the skip.
We were then informed that we would be charged a £90 “wasted journey” fee, and if we still wanted the skip, we would also need to pay an additional £60 for a road permit. At no point during booking was there any clear information on the website about needing a certain amount of space around the skip.
When we contacted EasySkip, they stated the reason was due to potential damage if the skip moved when being collected. We explained that this was not a concern for us, as we were planning to remove the front posts of the property anyway. They then changed their reasoning, saying the posts could damage the skip itself.
After a lot of back-and-forth, they agreed to reduce the wasted journey charge, which we appreciated. However, this situation could have been completely avoided if clear guidance had been provided on their website regarding space and access requirements.
Overall, our issues were resolved and good communication from Lane at easy skip, however the lack of transparency led to an unnecessary and frustrating experience.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von easySkip
Hi Kacia,
Thanks for taking the time to write this — and for being fair about it. Glad Lane managed to get there with you in the end; I'll pass on your kind words.
The website transparency point is a fair one, and you raised it with us at the time as well. Drivers do have to call it on the day around safe lifting clearance, but customers shouldn't be finding out about access requirements only when the skip is already in front of the house — that should be set out clearly before you book. It's feedback we've taken on board.
The back-and-forth to reach a resolution also took longer than it should have, and we'd apologise for that on top.
The easySkip Customer Service Team
Probably the worst company I have ever used
I ordered a skip to be delivered on Friday which after taking payment then said they couldn’t do. They then said I would receive it on Tuesday (yesterday) again…..no skip….was assured I would have it today and still no skip. I haven’t received an apology and at no point have they contacted me to explain the situation. I have made numerous calls to them but still no skip. Disgusting customer service…..please for your own sanity don’t use them
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von easySkip
Hi Miriam,
Apologies — we let you down here, and the lack of communication on top of it made it worse. That's on us.
We weren't actively monitoring Trustpilot at the time, which is why a reply is only coming now — but that's changed, along with a lot else. Our customer service team is far more responsive, and our delivery process now keeps customers updated proactively rather than leaving them to chase. The reviews from this month reflect where we are today.
If there's anything still outstanding for you, email info@easyskip.uk and we'll sort it.
The easySkip Customer Service Team
Undelivered skip
We were given a skip delivery time of between 7am and 7pm which is itself not great. The skip has not arrived and it has gone 7pm.
I have been chasing to find out what has happened. No response apart from an AI chatbot that said someone would call me. No one has called and I have builders who are unable to get on with their work properly until the skip arrives.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von easySkip
Hi EMM,
Thank you for the feedback, and we're sorry for the lack of communication on the day — holding up your builders is the last thing we want.
We'll be honest: at the time of your review we weren't monitoring Trustpilot, which is why this response is so late. That's now changed — we're actively here, replying to every review, and our customer service has come a long way since.
If anything is still unresolved, please drop us a line at info@easyskip.uk and we'll pick it up.
The easySkip Customer Service Team
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