Andy made the whole set up process a breeze. Very patient and knowledgeable. In addition, Nicola Marques (BDM) is awesome at her job, very professional and a great asset for he DNA team. If it were... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Guy talked me through the payment link and made it all very easy to understand At the end of the phone call I felt well looked after and confident in this service He was also very understanding whe... Mehr ansehen
Unternehmen hat geantwortet
Had a problem setting something up on the portal, contacted DNA and all I can say is wow! Spoke to Ashleigh N, she was quick in coming back, explained everything clearly and concisely and most importa... Mehr ansehen
Unternehmen hat geantwortet
Guy was very informative, friendly and professional on the call, put my mind at ease with the Payment Link and the whole portal. Very thorough and answered all questions that I put to him. Thank y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über DNA Payments
Vom Unternehmen geschrieben
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Kontaktinformationen
10 Lower Grosvenor Place,, SW1W 0EN, London, Vereinigtes Königreich
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.9
Hervorragend
1841 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Paula dealt with matter efficiently and…
Paula dealt with matter efficiently and in a polite manner very helpful and first class service thank you
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Mr Hammerton
That's great news, and thanks very much for letting us know about the first class service from Paula.
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Smooth process setting up
Smooth process setting up. Great service from all the team at DNA
7. August 2026
Antwort von DNA Payments
Hi SRK Joinery Ltd
That's great news, and thanks very much for letting us know about how great the service from our team has been.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
I had a great experience with DNA payments
I had a great experience setting up my new card machine with DNA Payments. Andy was super helpful throughout the whole process and made sure everything is correct .
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi John
That's great news, and thanks very much for letting us know about how super helpful Andy has been.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great communication
Great communication
Rocky has been great at keeping me up to date with things and once we received the card machines someone called straight away to get them set up.
All set up now so fingers crossed this continues and we have a good experience with DNA.
6. August 2026
Antwort von DNA Payments
Hi Lisa
That's great news, and thanks very much for letting us know about how good at communicating with you Rocky has been.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
doug was very helpful and very easy to…
doug was very helpful and very easy to talk to setting up my machine
6. August 2026
Antwort von DNA Payments
Hi Daniel,
That's great news, and thanks very much for letting us know about how helpful Doug has been.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Andrew
That's great news, and thanks very much for letting us know about Douglas! We're delighted to have helped you with your terminal set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Andy talked me through the terminal and…
Andy talked me through the terminal and how to use it, very easily navigated with the instructions provided, also did the same with app! Great customer service would definitely recommend
5. August 2026
Antwort von DNA Payments
Hi Sammy
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you with your terminal set up.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very easy process to set up
The terminals came largely set up - SIM card in, linked to bank account etc. I was then talked through the final process of set up, which was very easy.
4. August 2026
Antwort von DNA Payments
Hi Claire
That's great news, and thanks very much for letting us know about how easy it was to set your card machines up! We're delighted to have helped you.
Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
I had an issue that needed resolving…
I had an issue that needed resolving urgently, spoke to Ibrahim today who not only fixed the issue fast, but did so in a friendly but professional manner. Excellent customer service
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Martyn
That's great news, and thanks very much for letting us know about how helpful Ibrahim has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Abbas
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very good as always
1. August 2026
Antwort von DNA Payments
Hi Roy
That's great news, and thanks for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy & Samina are give a Best service &…
Guy & Samina are give a Best service & very help full
31. Juli 2026
Antwort von DNA Payments
Hi Muthiah,
That's great news, and thanks very much for letting us know about Guy & Samina and the best customer service they provided.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent customer service
Excellent customer service. Would recommend
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Mohammed
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
She's make sure you understand perfectly she never miss any detail to give it to you
If I'm not wrong, she's name Amina best customer service
28. Juli 2026
Antwort von DNA Payments
Hi Karwan,
That's great news, and thanks very much for letting us know about Amina and the good customer service she provided.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Paula and Rocky
Paula and Rocky, very helpful and patient in setting up.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi EIGHT ACRE LAKE LTD,
That's great news, and thanks very much for letting us know about how helpful and patient Paula & Rocky have been.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
It was very reassuring to have guidance…
It was very reassuring to have guidance from Ibrahim regarding using a personal hotspot to take card payments via my terminal. For someone like myself who is not too confident with continually updating technology, the emailed guidelines will be very useful. Well done DNA for providing help via a phone call and Ibrahim for his understanding and patience.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Mrs lngram,
That's great news, and thanks very much for letting us know about how helpful Ibrahim has been.
We're delighted to have helped you with your enquiry. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Christopher
That's great news, and thanks very much for such positive feedback!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Exceeded my expectations
I had an excellent experience with DNA Payments from start to finish.
A special thank you to Joanne, who made the application process straightforward and stress-free, and to Douglas, who was fantastic during the setup and installation. Both were professional, efficient, and incredibly helpful, making what could have been a complicated process feel simple and seamless.
From submitting my application to having everything installed in less than 48 hours was genuinely impressive. The level of service and communication throughout exceeded my expectations.
I wouldn't hesitate to recommend DNA Payments to anyone looking for a reliable payment provider with outstanding customer service. Thank you to Joanne, Douglas, and the team for such a smooth experience!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Kate
That's great news, and thanks very much for letting us know about Joanne & Douglas ! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
The Guy and samina had helped me to…
The Guy and samina had helped me to sort out the technical issue within 24 hrs putting through the customer service . Satisfied.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Jigna,
That's great news, and thanks very much for letting us know about Guy & Samina! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Friendly and helpful service provided…
Friendly and helpful service provided by Guy. He got our card machines set up quickly and answered any questions we had. Would definitely recommend DNA payments.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi David
That's great news, and thanks very much for letting us know about the friendly and helpful service received from Guy.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
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