Andy made the whole set up process a breeze. Very patient and knowledgeable. In addition, Nicola Marques (BDM) is awesome at her job, very professional and a great asset for he DNA team. If it were... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Guy talked me through the payment link and made it all very easy to understand At the end of the phone call I felt well looked after and confident in this service He was also very understanding whe... Mehr ansehen
Unternehmen hat geantwortet
Had a problem setting something up on the portal, contacted DNA and all I can say is wow! Spoke to Ashleigh N, she was quick in coming back, explained everything clearly and concisely and most importa... Mehr ansehen
Unternehmen hat geantwortet
Guy was very informative, friendly and professional on the call, put my mind at ease with the Payment Link and the whole portal. Very thorough and answered all questions that I put to him. Thank y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über DNA Payments
Vom Unternehmen geschrieben
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Kontaktinformationen
10 Lower Grosvenor Place,, SW1W 0EN, London, Vereinigtes Königreich
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.9
Hervorragend
1841 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The overall experience from the start…
The overall experience from the start was made easy and very helpful. Nicola Marques was great and very helpful explaining everything nothing was too much trouble.
Amena called to help set up our machine which was very easy and she was very helpful.
26. August 2026
Antwort von DNA Payments
Hi Lexi,
That's great news, and thanks very much for letting us know about Nicola & Amina! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Best Customer Service
So far, my experience with DNA Payments has been very positive. The sign-up process was straightforward, and the customer service has been excellent and responsive.
The merchant portal is also very efficient and user-friendly. It gives much better visibility over transactions and payments, which makes managing everything much easier.
It’s still early days, but based on my experience so far, I’m very happy with the service and would recommend DNA Payments.
26. August 2026
Antwort von DNA Payments
Hi
That's great news, and thanks very much for letting us know about Amina.
We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very easy to deal with from start to…
Very easy to deal with from start to finish and felt any queries we had were answered quickly. Andy and James have been a pleasure to deal with.
25. August 2026
Antwort von DNA Payments
Hi Colin
That's great news, and thanks very much for letting us know about Andy & James! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Ibrahim
Ibrahim, assisted in helping me set up a tip option on the card machine and was easily done! Thank you
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Darryl
That's great news, and thanks very much for letting us know about Ibrahim! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Harish
That's great news, and thanks for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Andy was very helpful
Andy was very helpful. And took the time to set everything up without rushing .
20. August 2026
Antwort von DNA Payments
Hi Amanda
That's great news, and thanks very much for letting us know about Andy! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Siobhan
That's great news, and thanks very much for letting us know! We're delighted to have helped you with your setup Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dougie was accommodating during…
Dougie was accommodating during transaction of card machines at Pancake House. He was clear and concise which made the transaction so much easier. He gave clear instructions on access for help should there be any future concerns / queries
20. August 2026
Antwort von DNA Payments
Hi Jeanette,
That's great news, and thanks very much for letting us know about Dougie! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Jason Cook was very patient guiding me…
Jason Cook was very patient guiding me through a process which allowed me to continue taking payments until a replacement terminal arrived. That is now up and running. I do recommend DNA payments.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Jean
That's great news, and thanks very much for letting us know about Jason! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Scammers
Scammers. Avoid. Fees are a joke. Charge back cost is £30!!! Rip off merchants
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Steve,
Thanks for getting in touch with us about your Chargeback fees. I've now raised a case for you and will be in touch via the details we hold for your account and will endeavour to resolve this for you.
If you need anything in the mean time, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments
Really helpful and patient on the phone
19. August 2026
Antwort von DNA Payments
Hi Alisha
That's great news, and thanks very much for letting us know about how helpful Andy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Doug was very helpful with the setting…
Doug was very helpful with the setting up of the terminal and associated items
17. August 2026
Antwort von DNA Payments
Hi Rose
That's great news, and thanks very much for letting us know about Doug! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Signed up
Signed up. A day later machine had arrived and Dougie got us up and running in minutes!! Excellent service no problems.
13. August 2026
Antwort von DNA Payments
Hi
That's great news, and thanks very much for letting us know about Dougie! We're delighted to have helped you with your setup. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Othman
That's great news, and thanks very much for letting us know about Doug! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent Company
Excellent Company
Tremendous set up and follow up , Ricky made the experience so easy with great rates and quality card machine.
Been dealing with DNA for over two years now , easy to get hold of and quick response , would 100% recommend them if your contemplating getting a card machine, having previously struggled to find a decent supplier.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Nigel
That's great news, and thanks very much for letting us know about Ricky! We're delighted to have helped you. Thanks again for such positive feedback on the experience you have had!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA always make everything so easy
DNA always make everything very simple and easy. The team at DNA are always so lovely and very helpful
12. August 2026
Antwort von DNA Payments
Hi
That's great news, and thanks very much for letting us know! We're delighted to have helped you. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com. We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very helpfull this morning in issung a…
Very helpfull this morning in issung a credit.
Thank you
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Vicky
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Fantastic Service
Excellent service from start to finish,
setting up the account was an easy process with Nicola, and then setting the machine up with Guy,was really easy and the service given to make sure we were happy and shown everything we needed to know was fantastic. Highly recommend
10. August 2026
Antwort von DNA Payments
Hi Richard
That's great news, and thanks very much for letting us know about the excellent customer service from Guy & Nicola.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent Customer Service
So far my experience has been excellent from Rocky and Amina. Smooth, easy efficient...all the things that I look for in customer service, and getting harder to find, so well done, and thank you.
10. August 2026
Antwort von DNA Payments
Hi Mark
That's great news, and thanks very much for letting us know about the excellent customer service from Rocky & Amina.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.