Andy made the whole set up process a breeze. Very patient and knowledgeable. In addition, Nicola Marques (BDM) is awesome at her job, very professional and a great asset for he DNA team. If it were... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Guy talked me through the payment link and made it all very easy to understand At the end of the phone call I felt well looked after and confident in this service He was also very understanding whe... Mehr ansehen
Unternehmen hat geantwortet
Had a problem setting something up on the portal, contacted DNA and all I can say is wow! Spoke to Ashleigh N, she was quick in coming back, explained everything clearly and concisely and most importa... Mehr ansehen
Unternehmen hat geantwortet
Guy was very informative, friendly and professional on the call, put my mind at ease with the Payment Link and the whole portal. Very thorough and answered all questions that I put to him. Thank y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über DNA Payments
Vom Unternehmen geschrieben
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Kontaktinformationen
10 Lower Grosvenor Place,, SW1W 0EN, London, Vereinigtes Königreich
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.9
Hervorragend
1841 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I spoke to Adekunle today with a few…
I spoke to Adekunle today with a few technical issues with my terminal. He was quick to identify the problem and sort the issues. If I could award 6 stars I would. Great customer service.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Spicer carpets and beds limited,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
After my call with Michael S I left…
After my call with Michael S I left with all information I needed. He was friendly,courteous and very helpful thank you Michael S.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Dale,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Ashleigh sorted everything for me
Ashleigh sorted everything for me. Well done Ashleigh.
Patient helpful and able.
A credit to DNA
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Alan,
That's great news, and thanks very much for letting us know about how helpful Ashleigh has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
They don't accept Zable credit cards…
They don't accept Zable credit cards when topping up Instravolt app. Keeps declining when there's credit.
DNA payments on 2nd October 2026 confirmed that it refused to honor Zable credit card. I used it at another EV charge point and no issues. Shows DNA payments pick and choose which credit card to honor or refuse. Shouldn't be allowed. Criminal.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Edited response.
Hi Richard,
After checking the transactions supplied we can see the payments were declined at the request of the card issuer.
We have replied to your e mail asking that you contact Zable to establish why they requested the payment attempts to be rejected. I can confirm this was not at the request of DNA Payments.
Kindest regards,
DNA Payments Complaints Team
Hi Richard
Thanks for getting in touch with us about your Zable credit card declining.
Could you please provide us with dates and times when payments have declined so we could look into this for you as there are many reasons a card payment would decline.
Once we have some more details from you we can investigate further. Alternatively, you can contact us
at 0208 102 8100 or complaints@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Guy called me bang time
Guy called me bang time, was patient with me over the phone. We got the card reader up and running in less than 5 mins. No hassle
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Jonathan,
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
DAN Set up with Guy Dore
Spoke to Guy Dore with regards set up etc. Guy took me through the setup of the card reader and the payment links in a way that I could follow and at a suitable pace to acquire the understanding. We carried out demo transactions that will allow me to use the card reader etc.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Tom,
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
DNA Payments has made accepting…
DNA Payments has made accepting payments so much easier for our business. The terminals are modern, transactions go through instantly, and next-day funding works as promised. Recommended for any business looking for a reliable merchant provider!
29. September 2026
Antwort von DNA Payments
Hi Bader,
That's great news, and thanks very much for letting us know about how helpful our agent was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com
Kindest regards,
DNA Payments Group
Paula helped me set it up she is…
Paula helped me set it up she is absolutely amazing nothing was a problem and she was very patient
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Debbie,
That's great news, and thanks very much for letting us know about how helpful Paula was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi David,
That's great news, and thanks very much for letting us know about how helpful our agent was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
Guy was helpful and informative
29. September 2026
Antwort von DNA Payments
Hi Claire,
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
Amina was very professional and…
Amina was very professional and patient, fantastic service highly recommended
29. September 2026
Antwort von DNA Payments
Hi Mark,
That's great news, and thanks very much for letting us know about how helpful Amina was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
We needed an additional card machine…
We needed an additional card machine and I am grateful for a quick response and service from DNA payments. Samina and Guy , both were amazing in the support they provided to ensure the whole process was seamless and fast. Thank you to both!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi JK,
That's great news, and thanks very much for letting us know about the great service you received from Samina & Guy.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Super easy to set up the app
Super easy to set up the app, payment links etc. thanks Guy, very helpful and efficient!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Triple M Games,
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Mohammad,
That's great news, and thanks very much for letting us know about how helpful our agent was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
Very helpful polite and informative of…
Very helpful polite and informative of my enquiry
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Paul,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
New Customer Experience
Had issues with previous car machine companies and from start to finish the DNA Payments experience has been simple and seamless - from understanding the clubs needs, the offer and the set up service
If you are looking they are worth a conversation
25. September 2026
Antwort von DNA Payments
Hi Darrell,
That's great news, and thanks very much for letting us know about how helpful our agent was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
Very Professional
Really pleased with the service from Guy. He was genuinely helpful and made the whole process of purchasing my business card machine really straightforward. He took the time to explain everything clearly, answered all my questions and made sure I was happy with everything before going ahead.
It’s great to deal with someone who is friendly, knowledgeable and actually takes the time to help.
Very professional.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Salonee
That's great news, and thanks very much for letting us know about how helpful, friendly & knowleadgeable Guy has been.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
A great team
Nicola, the inital rep that cane in had a lobely manner and was well informed helping me make the decision to move. Then both representatives were great during set up. Dougie and Leah were both polite and efficient! Thank again.
24. September 2026
Antwort von DNA Payments
Hi Ben,
That's great news, and thanks very much for letting us know about how helpful Our team was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Exceptionally helpful.
We purchased a new DNA payment machine for my wifes business and Guy Dore talked us through setting up the machine, he was very thorough and couldn't have done more to make sure we were satisfied with how to use the machine. He was exceptionally helpful.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Angella,
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Really helpful service from DNA…
Really helpful service from DNA Payments. I spoke with Doug, who was extremely friendly, professional and helpful throughout the call. He took the time to listen to my Questions, explained everything clearly and went above and beyond to help get things sorted.
Thanks Doug for your excellent customer service!
24. September 2026
Antwort von DNA Payments
Hi Kirsty
That's great news, and thanks very much for letting us know about how helpful Doug was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
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