Andy made the whole set up process a breeze. Very patient and knowledgeable. In addition, Nicola Marques (BDM) is awesome at her job, very professional and a great asset for he DNA team. If it were... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Guy talked me through the payment link and made it all very easy to understand At the end of the phone call I felt well looked after and confident in this service He was also very understanding whe... Mehr ansehen
Unternehmen hat geantwortet
Had a problem setting something up on the portal, contacted DNA and all I can say is wow! Spoke to Ashleigh N, she was quick in coming back, explained everything clearly and concisely and most importa... Mehr ansehen
Unternehmen hat geantwortet
Guy was very informative, friendly and professional on the call, put my mind at ease with the Payment Link and the whole portal. Very thorough and answered all questions that I put to him. Thank y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über DNA Payments
Vom Unternehmen geschrieben
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Kontaktinformationen
10 Lower Grosvenor Place,, SW1W 0EN, London, Vereinigtes Königreich
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.9
Hervorragend
1841 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Guy was Very helpful & easy set up
Guy was Very helpful & easy set up
Great service all round
24. September 2026
Antwort von DNA Payments
Hi Marianna,
That's great news, and thanks very much for letting us know about how helpful Guy has been.
We're delighted to have helped you with your card machine set up.
Thanks again for such positive feedback on the service you've received from our team! If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Ali
That's great news, and thanks very much for letting us know about the amazing service our team have provided.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Dougie was a great help and he talked…
Dougie was a great help and he talked me through several new items
23. September 2026
Antwort von DNA Payments
Hi Nick
That's great news, and thanks very much for letting us know about how helpful Doug was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
I'm writing this review because…
I'm writing this review because Benjamin has gone way above and has helped me with lots of things for me and my business. I am very lucky to have him as my account manager. Thank you Benjamin for everything
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Tanja,
That's great news, and thanks very much for letting us know about how helpful Benjamin was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
I had a query which was handled quickly…
I had a query which was handled quickly and it got resolved which zi was very pleased about.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi D Gerome,
That's great news, and thanks very much for letting us know about how helpful our team was.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Spoke to a real person
Spoke to a real person, and quickly.
Leah was excellent, and calmly went through the changes I needed to do.
a rare service these days...Excellent.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Richard,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
GUY DORE WAS QUICK AND HELPFULL IN…
GUY DORE WAS QUICK AND HELPFULL IN SETTING
UP THE CARD AND WENT THROUGH THE SET UP
MADE IT QUICK AN HELP FULL
THANKS MR S TYSON
15. September 2026
Antwort von DNA Payments
Hi Shane,
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Constantly increasing rates charged
Constantly increasing rates charged, over the course of 24 months have now had 2 rate increases taking me to nearly double the rates i agreed when i first signed on. have now cancelled and changed providers.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Tars,
Thanks for getting in touch with us about your rate increase you are unhappy with. I can see you have already spoken with our cancellations team advising you had been offered rates by a competitor.
I have noted your disatisfaction and understand you have requested to leave.
Should you wish to come back to us at any time in the future you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Doug was great
Doug was great, got us all setup nice and easy. A pleasure to deal with
21. September 2026
Antwort von DNA Payments
Hi Ian
That's great news, and thanks very much for letting us know about how helpful Doug was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
WHEN GUY PHONED & TALKED ME THROUGH THE…
WHEN GUY PHONED & TALKED ME THROUGH THE SET UP , I FOUND IT TO BE QUITE STRAIGHT FORWARD - HE EXPLAINED IT REALLY WELL - SEEMS TO BE A LOT EASIER THAN OUR PREVIOUS CARD PROVIDER - WILL DEFO. RECOMMEND
21. September 2026
Antwort von DNA Payments
Hi David,
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great service and reasonable rates from Joanne Holford!
I recently got a card machine from DNA Payments and I am very pleased with the experience. Joanne Holford was exceptionally helpful throughout the process. She made sure I got a great price with very reasonable rates and guided me smoothly. Highly recommended service!
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Ahmet,
That's great news, and thanks very much for letting us know about how helpful Joanne Holford was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Superb
Superb service - explained clearly, concisely and patiently
by Andy, easy to operate as well
Thank you
18. September 2026
Antwort von DNA Payments
Hi Excel Tyres,
That's great news, and thanks very much for letting us know about how helpful Andy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Thank you Leah for your help and…
Thank you Leah for your help and support to day. You were great.
Just waiting for a new battery for the card machine before I am back in action.
Kind regards Martha
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Martha,
That's great news, and thanks very much for letting us know about how helpful Leah was.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
I had a really positive experience…
I had a really positive experience getting the terminal set up for my business. Guy and Rocky were both extremely helpful, professional and friendly throughout the whole process. They explained everything clearly, made the setup very easy, and took the time to make sure everything was working properly.
Really appreciate their time, patience and excellent customer service. Thank you, Guy and Rocky, for making the whole process smooth and straightforward. Highly recommended! ⭐⭐⭐⭐⭐
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Mohammed
That's great news, and thanks very much for letting us know about how helpful and friendly Guy & Rocky have been.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
The customer service is second to none
The customer service is second to none, I was having problems with my new Terminal, I possibly spoke with several people, Adekunle (twice) Ryan G and Michael, who are amazing, professional and patient. Many Thanks. Margaret
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Margaret,
That's great news, and thanks very much for letting us know about how helpful Adekunle, Ryan and Michael have been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Poor Customer Service
Don't normally leave reviews for companies, but the customer service from these guys has been shocking.
Quick summary:
- Signed me up with promises of cheaper rates and full compatibility with my ecommerce system.
- Quickly became clear that it wasn't going to be compatible, and then also had to admit they needed to raise my quoted rates (making them no better than my existing setup)
- No harm done apart from substantial waste of time, cancelled the contract.
- Month later they charge me £10 monthly fee for the privilege.
- I query the charge 27/07/26, after multiple emails I'm still waiting on an answer
It's only a tenner, but you'd think they might be bothered to write back. Especially after all the hassle they created for me.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Simon
Thanks for getting in touch with us about your Ecommerce System and a payment issue you may have had.
I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and pick up your case.
Once we have some more details from you we can investigate further.
Alternatively, you can contact us at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Complaints Team
Amina was very friendly and helpful in…
Amina was very friendly and helpful in explaining what to do.
16. September 2026
Antwort von DNA Payments
Hi David
That's great news, and thanks very much for letting us know about how helpful Amina was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Adekunle sorted a query for me quickly…
Adekunle sorted a query for me quickly with no fuss. These guys are super helpful which is all a busy Comapny Director wants in this world lol
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Howard,
That's great news, and thanks very much for letting us know about how helpful Adekunle has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent Service
Excellent Service, polite and efficient, my phone call was answered promptly, very impressed, thank you.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Peter,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Excellent customer service
Spoke to Michael yesterday because we had issue with our credit card terminal. He was extremely helpful and has arranged a replacement unit to be shipped to us. Great service & a very quick response. Thanks again
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Mark,
That's great news, and thanks very much for letting us know about how helpful Michael was.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.