Andy made the whole set up process a breeze. Very patient and knowledgeable. In addition, Nicola Marques (BDM) is awesome at her job, very professional and a great asset for he DNA team. If it were... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Guy talked me through the payment link and made it all very easy to understand At the end of the phone call I felt well looked after and confident in this service He was also very understanding whe... Mehr ansehen
Unternehmen hat geantwortet
Had a problem setting something up on the portal, contacted DNA and all I can say is wow! Spoke to Ashleigh N, she was quick in coming back, explained everything clearly and concisely and most importa... Mehr ansehen
Unternehmen hat geantwortet
Guy was very informative, friendly and professional on the call, put my mind at ease with the Payment Link and the whole portal. Very thorough and answered all questions that I put to him. Thank y... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über DNA Payments
Vom Unternehmen geschrieben
Pioneering payment solutions powering businesses to thrive
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
At DNA Payments Group, we're committed to finding you the ideal Payment Solution.
Founded in 2018, we're one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU.
Our eight companies (and counting) include DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters and Zash.
DNA Payments currently processes over £900m a month and has over 100k terminals servicing over 65k customers across UK and EU.
To learn more visit our website dnapayments.com
Kontaktinformationen
10 Lower Grosvenor Place,, SW1W 0EN, London, Vereinigtes Königreich
- 0208 102 8100
- support@dnapaymentsgroup.com
- dnapayments.com
4.9
Hervorragend
1839 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Guy and Jason was so helpful throughout…
Guy and Jason was so helpful throughout would definitely recommend so far it just feels like you are actually dealing with your friends its not like dealing with other companies where sales is good and the rest of the service is hard work
7. Oktober 2026
Antwort von DNA Payments
Hi Adam,
That's great news, and thanks very much for letting us know about the great customer service provided by Guy and Jason.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Superb service from Ali
Superb service from Ali, solved problem straight away
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Simon,
That's great news, and thanks very much for letting us know about how helpful Ali has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
If you want to lose money then this is…
If you want to lose money then this is the company to deal with their card machine's never work and the app is shocking stay well clear if I could have given a zero score i would have terrible experience
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Stephen,
Thanks for getting in touch with us about your card machine issue and any APP issues you may have had.
I've sent you a request for further information via Trustpilot for more details, such as your business name, and contact details so we can find your account and to pick up your case.
Once we have some more details from you we can investigate further. Alternatively, you can contact us
at 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
Had a problem setting something up on…
Had a problem setting something up on the portal, contacted DNA and all I can say is wow! Spoke to Ashleigh N, she was quick in coming back, explained everything clearly and concisely and most importantly solved my problem! A refreshing change form previous card companies. Cannot fault my experience with Ashleigh in any way
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Nick,
That's great news, and thanks very much for letting us know about how helpful Ashleigh has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
nice people someone to talk to unlike…
nice people someone to talk to unlike some other companies
6. Oktober 2026
Antwort von DNA Payments
Hi Nina,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Guy did a beyond excellent job
Guy did a beyond excellent job, great friendly customer service, second to none!
He also helped resolve a small issue I had, so great work!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Christian,
That's great news, and thanks very much for letting us know about the friendy customer service provided by Guy.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Very easy set up with Guy.
Very easy set up with Guy, adding a new payment link function to my business couldn't of been easier.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Eilidh Sirel,
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
Customer Service
I had a problem downloading my statement on the portal. I contacted customer services and Ashleigh very quickly sorted it out for me. We have only been with DNA payments for a short while but have found their cuastomer service to be excellent, far superior than our previous provider.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Hayland Tiling,
That's great news, and thanks very much for letting us know about how helpful Ashleigh has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
What a lovely guy nice chatting while…
What a lovely guy nice chatting while we awaited the terminal to configure!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Vic,
That's great news, and thanks very much for letting us know about how helpfulour team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
DNA's customer support is very good
DNA's customer support is very good. Adekunle dealt with my query very thoroughly with patience and understanding. The result was clarity and a positive outcome.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Ginny,
That's great news, and thanks very much for letting us know about how helpful Adekunle has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
It is great services
5. Oktober 2026
Antwort von DNA Payments
Hi there
That's great news, and thanks very much for letting us know about the great service our team has provided.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great customer service
Great customer service always very helpful and very knowledgeable especially Ashleigh (Technical)
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Tony,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com
Kindest regards,
DNA Payments Group
I had a great experience with DNA…
I had a great experience with DNA Payments. Douglas was fantastic over the phone—he explained everything clearly and made the whole process straightforward and easy to understand.
He was polite, friendly, and very helpful throughout the call. Thank you, Douglas, for your excellent customer service!
5. Oktober 2026
Antwort von DNA Payments
Hi Lucy
That's great news, and thanks very much for letting us know about how polite, friendly and helpful Doug was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Antwort von DNA Payments
Hi Dan
That's great news, and thanks very much for letting us know about how helpful Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
Andy was very patient and so helpful
Andy was very patient and so helpful, I am not very tec savvy but he did an excellent job of talking me through everthing.
30. September 2026
Antwort von DNA Payments
Hi Anne,
That's great news, and thanks very much for letting us know about how helpful Andy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com
Kindest regards,
DNA Payments Group
Both Joanne And Guy have been amazing…
Both Joanne And Guy have been amazing setting up my new DNA payment account. Since the first call on Monday from Joanne to me actually having an up and running account from Guy this morning. Guy helped me set up the portal with ease and was very helpful with the enquiries I had.
2. Oktober 2026
Antwort von DNA Payments
Hi Linda,
That's great news, and thanks very much for letting us know about how helpful Joanne and Guy was.
We're delighted to have helped you with your card machine set up. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
Kindest regards,
DNA Payments Group
Just spoke with Adekunle who was very…
Just spoke with Adekunle who was very helpful and pleasant to deal with. Sorted out my problem!
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Stephen,
That's great news, and thanks very much for letting us know about how helpful Adekunle has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
Great customer service from Mike
Great customer service from Mike at DNA payments. This company is highly recomended from start to finish
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Hazel,
That's great news, and thanks very much for letting us know about how helpful Michael has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
I spoke to Adekunle today with a few…
I spoke to Adekunle today with a few technical issues with my terminal. He was quick to identify the problem and sort the issues. If I could award 6 stars I would. Great customer service.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Spicer carpets and beds limited,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
After my call with Michael S I left…
After my call with Michael S I left with all information I needed. He was friendly,courteous and very helpful thank you Michael S.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von DNA Payments
Hi Dale,
That's great news, and thanks very much for letting us know about how helpful our team has been.
We're delighted to have helped you with your query. Thanks again for such positive feedback on the service you've received from our team!
If there's anything we can help with, please don't hesitate to contact us on 0208 102 8100 or support@dnapaymentsgroup.com.
We're here 7 days a week.
Kindest regards,
DNA Payments Group
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.