I recently purchased a 6ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail With 160kg Load Capacity for my son‘s new home. It’s exactly what the company say it... Mehr ansehen
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Love my display cabinet which we're using in our new kitchen to store glasses as the kitchen felt to hemmed in with a standard wall cabinet. It looks very high end but was only £145. Well made, albeit... Mehr ansehen
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Good, sound, robust product well suitable for outdoor use. Only one gripe, the mounting screws provided were poor and the head of the very first one in broke while tightening, which created most of... Mehr ansehen
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Absolute rubbish no customer service whatsoever! Quick enough to answer phone if it’s an order but any problems they just cut you off or say use some crap webchat STAY WELL CLEAR OF THIS RUBBISH COM... Mehr ansehen
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Unternehmensdetails
Über Displaysense
Vom Unternehmen geschrieben
Established in 1978 we're one of the UK's leading suppliers of visual display and storage products for both Commercial and Home use. We offer more than 3,000 products on our online store. A real bricks and mortar company at Displaysense, our philosophy is simple: choice, value and service.
Offering a wide range of products from Clothes Rails to Display Cabinet, Snap Frames to Sneeze Screens; all of which serve a multitude of sectors ranging from consumers in the home, retailers, hospitality and the public sector being just a handful of examples.
All most all items are available for immediate dispatch and giving you the option to upgrade to Next Day delivery. 28-day Returns available on all products. For those seeking Bulk Buys our supply chain enables us to offer you a more tailored pricing please call us today.
Why Buy From Displaysense
- UK Established Brick-&-Mortar Company
- Fast Shipping & High Stock Availability
- Bulk Buy & Save Call Us Today
- Lowest Price Guarantee
- 28-day Returns Policy
Clothes Rails
Display Cabinets
Shelving
POS Supplies
Retail Equipment
Office Supplies
Kontaktinformationen
Rye Street 32, CM23 2HG, Bishop's Stortford, Vereinigtes Königreich
- 01279 460460
- help@displaysense.co.uk
- displaysense.co.uk
3.9
Gut
3168 Bewertungen
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Not very impressed to be honest
I was so excited when my wife bought me the 1000mm wall cabinet as a special birthday treat.
Unfortunately I needed to contact the company regarding the fit of the glass doors, and despite jumping through numerous hoops I was informed the doors not fitting flushly is quite normal and that the lock at the top will pull/bend the doors into place. None of this was mentioned beforehand and struck me as very poor for what was punted as a high quality wall unit.
The reply I got stated ‘fitting the lock, seals the unit to limit dust getting in,’ which is a joke as there are 8mm gaps at each end anyway, which leaves a small gap in the middle = lots of room for dust to get in.
I never mentioned that the glass shelves are barely long enough, or that the base board only just fits and a wrong move will see it fall out. I’m now making a new baseboard that will fit in place correctly.
I should also mention that there is zero adjustment available on the wall plate fixings. Best get it 100% level or you’ve had it. Even budget friendly kitchen cupboards are adjustable! It also ends up proud at the top and touching at the wall at the bottom edge so you will need to pack it out at the bottom to level it. And no, there is no adjustment available to pull the top in once hung!
I could go on, but what is the point? I should have read all the poor reviews to start with, and there are plenty enough of them. In another room I have Ikea units and they are perfect, but, they didn’t offer a wall cabinet the size I wanted.
To sum up; this unit for a smidge under £400 is a ‘Harrods’ price for a poorly designed flat packed unit. Still, once a fool always a fool I suppose :(
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Displaysense
I am really sorry to read this. A cabinet chosen as a special birthday gift should have been a pleasure to put up and use, and instead it has caused you a great deal of frustration, so I do understand why you feel let down. I am also sorry that the help you had the first time round left you feeling brushed off. That is not how we want anyone to be treated.
I would genuinely like to put this right, and the most useful next step would be for us to review your cabinet in detail. The baseboard and the shelf supports should fit correctly, so if yours are not sitting as they should be, that is something we want to look at and sort for you, not something you should be rebuilding yourself.
For a little background on the doors, the lock at the top is supplied as standard and is part of how the glass doors are designed to close and sit in position, and the hinges do need a small gap to each side in order to open and close. It works a little differently to a standard cupboard, so I can see how it caught you out, and it should have been explained to you far better than it was.
Please email me directly at help@displaysense.co.uk with your order number, marked for my attention, and I will personally take care of this for you.
Kind regards,
Paul - Displaysense
I am sure they are ok when things work…
I am sure they are ok when things work - but terrible when things don't.
Order said delivered - but we don't have it.
Tired to call, went through a series of automated questions, none that were relevant, and then it cut me off. Eventually spoke to a human, who said we have to email, no number to call for this sort of thing.
Emailed and got the automated reply stating that they aim to get back withing 24hrs, and the help links on that email don't even work.
Typical example of a company that operates in a manner that suits them, with little to no care of how it serves their customer.
Half an hour of my working day I've wasted on this now.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Displaysense
Hello,
Thank you for sharing your feedback. We are very sorry that the initial contact process was frustrating for you, and we appreciate you highlighting the issue with the links so our technical team could address them.
We are pleased to note that once our team received your details in writing, we were able to investigate the missing delivery with the courier and resolve the entire issue for you very quickly.
Thank you for your patience while we got this sorted. If you need any further assistance at all, please feel free to reach back out to our team.
Best regards,
The Displaysense Team
DO NOT USE
Absolute rubbish no customer service whatsoever! Quick enough to answer phone if it’s an order but any problems they just cut you off or say use some crap webchat
STAY WELL CLEAR OF THIS RUBBISH COMPANY
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Displaysense
Thank you for the feedback, Elizabeth. We don't recognise this as a fair description of how our team handles customer service, but we take any review of this nature seriously.
A senior member of our customer service team has spoken with you directly to work through your concerns, and we've made further attempts to reach you by phone and email since. The offer to resolve this remains open.
For context for anyone reading: our sales line and our customer service team are separate functions. Service cases are handled through email and webchat so that every query is logged, tracked, and answered by the right person rather than passed between phone agents, it's how we keep response quality consistent. We're always happy to discuss a case by phone where it helps; the team can arrange a callback at any time.
If you'd like to pick this back up, please reply to the last email from our team or contact hello@displaysense.co.uk and we'll respond the same working day.
Kind Regards,
Polly - Customer Service Manager - Displaysense Ltd
Not impressed with the quality…
Not impressed with the quality considering the price! Nothing lines up completely square. There’s a few marks on the aluminium frame and the instructions do not match the cabinet I purchased. Overall, disappointing, expensive and poor quality.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Displaysense
Hi Martin,
Thank you for letting us know about your experience. We are sorry to hear you are unhappy with the order you have received.
We would like to look into this for you. Please contact help@displaysense.co.uk with your order number so we can identify the product and assist you further.
We hope to resolve this for you as quickly as possible.
Kind Regards,
Paul - Displaysense Customer Care
Very disappointed with the after-sales…
Very disappointed with the after-sales support. We contacted the supplier to request replacement screws for a high-cost lectern, as they were missing from the original packaging, only to be told the model is now discontinued and no compatible parts are available.
While we understand products evolve, it is unreasonable that such basic components cannot be provided for what was a high-value purchase. Even more frustrating was the suggestion to purchase a completely new unit instead of offering a practical solution.
As a charity, this lack of support is extremely disappointing. We would not recommend this supplier.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Displaysense
Dear Pastor G.
Thank you for taking the time to write.
If a replacement set of screws was something we could genuinely send to you, we would most certainly do that, but in all honesty we do not operate a spare parts service.
Designs over the years change, and especially in instances where many years have passed, since the production of parts in retirement, from 6 years ago. For a product like this with fasteners, somewhere like Screwfix should be able to inexpensively match fixings to your product.
It’s with regret that we have not been able to resolve this for you directly.
Many thanks,
Paul
Displaysense Ltd
Fantastic product and customer service
I recently purchased a 6ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail With 160kg Load Capacity for my son‘s new home.
It’s exactly what the company say it is. It looks good it’s strong and it holds my thumb’s ridiculously large wardrobe.
I would like to thank Ella from the customer services team who did the brilliant job taking over an issue that I had with the delivery company which I will review separately.
I will definitely purchase from this company again. Should I have need for anything they supply.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Displaysense
Hi Karenza,
Thank you for taking the time to leave a review. We are pleased to hear that the 6ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail is working well for your son's wardrobe and that you found the product to be as described. It is also good to know that our customer service team was able to assist with your delivery. If you ever need anything else, we are here to help.
Kind Regards,
Paul - Displaysense Customer Care
delivered on time and great product
24. März 2026
Antwort von Displaysense
Hi Mick,
Thank you for taking the time to leave a review. We are pleased that the 6ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail arrived in good condition and is working well for you. If you ever need anything else, we are here to help.
Kind Regards,
Paul - Displaysense Customer Care
Display stand I ordered was exactly what I wanted
I needed to replace a rather flimsy stand which had broken. The display stand I ordered was exactly what I wanted.
It is very sturdy and does the job exceedingly well. It was not difficult to assemble.
I am very pleased with the service from this company.
23. März 2026
Antwort von Displaysense
Hi Patrick,
Thank you for taking the time to leave a review. We are pleased to hear the 3ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail is exactly what you wanted and that you found it easy to assemble. It is good to know the rail is providing the sturdiness you required. If you ever need anything else, we are here to help.
Kind Regards,
Paul - Displaysense Customer Care
We are quite disappointed with the…
We are quite disappointed with the display cabinet as the shelf fitments are not as stable and strong as we would like and the seals do not easily adhere.
The instructions are printed in such a small font that its very difficult to read too.
22. Januar 2026
Antwort von Displaysense
Thank you for the honest feedback. We are sorry to hear the Black Counter Display Cabinet was not quite what you were expecting. We understand that the shelf fitments, seals, and instruction font size have caused frustration. Our customer service team has been in touch to support you with these issues. If you need anything else, we are here to help.
Kind Regards,
Paul - Displaysense Customer Care
The order process was quick and simple
The order process was quick and simple. Product arrived quickly and well packaged. But.... although the item looks good it doesn't feel very sturdy so in all honesty I am a little bit disappointed. Sorry! The expectations were quite high.
22. Januar 2026
Antwort von Displaysense
Thank you for the honest feedback. We are sorry the Industrial Style Heavy Duty Rolling Garment Rack With Shelf Brown and Black Finish was not quite what you were expecting. While we are pleased the order process and delivery were efficient, we understand your disappointment regarding the sturdiness of the rail for you. If you ever need anything else, we are here to help.
Poor quality
Product arrived damaged, and looked very much like a previous return. Website says that their telephone number is "here to assist you right away" between 9am and 5pm; that's a lie. It is not possible to speak to a human being about a faulty product; you have to email them. Apparently their help centre is staffed by "real humans" who provide "quick answers" (that's the wording on their website).
Email sent, with a reply a few minutes later from the "Displaysense AI Agent", just to tell me the matter would be escalated. As far as I'm aware, an AI Agent doesn't count as a "real human" providing a "quick answer"?!
When it comes to the product itself, apart from the damage, it's extremely expensive for what it is. The materials look and feel like Ikea (only much more lightweight and flimsy); given the high price point I expected much better quality. Pretty lucky that it arrived damaged, as I don't think this thing would stand up to daily use in a busy commercial setting.
All told, product quality is below expected and customer service is not as advertised. When I did start getting emails from a real human, and I requested a refund due to the damage, my request was initially refused as the damage "didn't affect functionality or safety". Seemingly it didn't matter that the item had a chunk missing from the front of it!
They did offer a tiny partial refund, which I immediately rejected. When I threatened to initiate a chargeback via my bank, they immediately agreed to a full refund.
My opinion is to avoid this firm at all costs.
EDIT: Just to clarify, from the Company's response, a full refund was not offered or available until I quoted consumer law and threatened to initiate a chargeback. Their response is entirely misleading, so take from that what you will....
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Displaysense
Thank you for taking the time to further update your review.
We’re sorry that the lectern arrived damaged. This should not have happened, and we appreciate that visible damage is frustrating.
To clarify the resolution process: when damage is reported, our team assesses the issue based on the information provided. In some cases, customers prefer to keep an item with cosmetic damage and accept a partial refund, which is why this option is sometimes discussed first. A full refund was always available should the customer wish not to keep the item, and this was ultimately the option chosen and agreed.
All after-sales cases are reviewed by real members of our customer service team. We use an AI-supported triage system to acknowledge enquiries quickly and ensure they are routed to the correct department without delay, particularly so supporting images or video can be reviewed accurately. This system does not replace human decision-making.
Our telephone lines are dedicated to sales and pre-purchase enquiries. For after-sales matters, written contact allows us to properly assess reported issues and provide the correct resolution. We understand this approach may not suit everyone and will continue to review how this is communicated.
We regret that this experience led you to feel unable to recommend us, but we did ensure the matter was resolved in line with our refunds process and that a full refund was provided.
Displaysense Customer Support Team
5 stars read before you buy
This white 5ft double rail has solved my storage problems
I have hung over 175 items of clothing including heavy coats
I put the rail together alone in 5 mins.
I will add that I had an issue tightening the middle screw as I didn’t have the strength and the middle bar didn’t hold , but after getting help from a friend who tightened it with the right tool … that bar is going nowhere and there is an awful lot of weight on it.
Before I bought it I looked at the reviews to see if it was possible to fit long items coats / dresses while leaving space above for shorter items. So the answer is Yes…
Delivery .. on time .. super efficient driver, didn’t just dump the parcel when I wasn’t in and came back later to make sure I received it on time.
I work in the fashion industry these are suitable for home and shop/ warehouse.
Easy to reach customer service.
Definitely recommend
2. Januar 2026
Antwort von Displaysense
Thank you for taking the time to leave a review. We are pleased that the 5ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail arrived in good condition and is working well for you. It is useful to know that the rail has helped with your storage requirements and that the delivery service was efficient. If you ever need anything else, we are here to help.
Antwort von Displaysense
Thank you for taking the time to leave a review. We are pleased that the Mini Black Wall Mounted Aluminium Display Cabinets with Wireless LED Light arrived in good condition and are working well for you. If you ever need anything else, we are here to help.
Alright but surely can get better for price
Looks ok when put together.
Few marks and chips on paintwork.
Low quality for the high price in my opinion, IKEA level quality for John Lewis price.
Rattly and flimsy when touched.
Instructions not great, but get there in the end after a bit of head scratching.
For a grand, I was expecting better.
Update - spot lights just get screwed directly into frame channels no proper female connection, a few of them threaded on do no this and now can’t tighten so just hand loose, rubbish.
2. Januar 2026
Antwort von Displaysense
Hi Zohan,
Thank you for taking the time to leave us a review.
We appreciate you sharing your comments. We had not been notified of these issues prior to your review, however we understand that our customer service team has since reached out to you to request further details and images so we can better understand the issues raised and advise on how we can assist you.
Once we receive the requested information, we’ll be able to review this fully and respond accordingly. Thank you again for your feedback. We look forward to receiving the requested information and assisting you further.
Kind Regards,
Paul - Displaysense Customer Care
Good
Good, sound, robust product well suitable for outdoor use.
Only one gripe, the mounting screws provided were poor and the head of the very first one in broke while tightening, which created most of the work rectifying, why would you skimp on such a cheap item?
2. Januar 2026
Antwort von Displaysense
Thank you for the review. We are pleased to hear the A1 Lockable Anodised Aluminium Black Poster Case is a robust product for your outdoor use. We are sorry to hear the mounting screws provided with the A1 Lockable Anodised Aluminium Black Poster Case were not right. This is useful to know and your feedback regarding the hardware quality has been shared with our team for review. If you need anything else, we are here to help.
Excellent, quality product
Prompt delivery, excellent, quality product, instructions for assembly were clear and easily followed. The oak and glass finish was high quality, and we are very happy with our purchase.
Would recommend.
24. November 2025
Antwort von Displaysense
Thank you for providing feedback on your purchase. We are pleased to hear that the Oak Wall Mounted Display Cabinet arrived promptly and that the assembly instructions were straightforward to follow. It is good to know that the oak and glass finish met your expectations. If you require any further assistance in the future, please contact us.
The delivery was quick
The delivery was quick, product was great and customer services were excellent
21. November 2025
Antwort von Displaysense
Hi Andrea,
Thank you for your wonderful 5-star review and for choosing our White A4 Freestanding Showroom Poster Display Stand. We’re so pleased to hear that the delivery was quick and that both the product and our customer service lived up to your expectations.
We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
Paul - Displaysense Customer Care
The perfect rail
This is the perfect rail. A great size and a lot of strength to hold my clothes
23. Oktober 2025
Antwort von Displaysense
Hi Rosie,
Thank you for your fantastic 5-star review and for choosing our 6ft Wide x 5ft Tall White Commercial Grade Heavy Duty Steel Clothes Rail. We’re delighted to hear it’s the perfect fit for your space and offers the strength you need for your clothing - exactly what it’s designed for.
We’re truly grateful for your support.
Kind Regards,
Paul - Displaysense Customer Care
Antwort von Displaysense
Hi Emma,
Thank you so much for your brilliant 5-star review and for choosing our 6ft Wide x 7ft Tall Two-Tier White Commercial Grade Heavy Duty Steel Clothes Rail. We’re really pleased to hear you’re happy with the product and the speedy delivery - it’s exactly the experience we aim to provide.
We truly appreciate your support and hope the rail serves you well for many years to come.
Kind Regards,
Paul - Displaysense Customer Care
Not as advertised
Really disappointed in the cabinet I purchased which didn't come as displayed in the advertisement and also missing some fixings
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Displaysense
Hi Carl,
Thank you for taking the time to leave us a review.
We’re sorry to hear that you were disappointed with your purchase. Our team escalated your feedback to our Quality Control department, and after reviewing the matter, we offered to send the missing fixings from your initial delivery, which you chose to decline.
We’d also like to clarify that the first image of the cabinet is for illustration purposes only. The cabinet does not include the contents shown, as detailed in our website’s terms and conditions. The additional product images display the cabinet as supplied - empty, without any contents inside.
Kind Regards,
Paul - Displaysense Customer Care
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