My husband, who is 85, needs glasses to help his balance, since he fell in January, fracturing his pelvis. He broke the frame of the glasses he had from the local optician, so was without gla... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great service, have used multiple times now. Including a panicked "I stood on my glasses and need a new pair asap" for which the speedy service was perfect. Customer services were great on the phone w... Mehr ansehen
very positive overall Clear website and process Able to scan prescription effectively Chose frames taking account of detailed information and software guidance - v happy with, as always a mi... Mehr ansehen
Unternehmen hat geantwortet
Only one pair of glasses of the two ordered delivered no explanation of why had to contact you to find out the reason and told one pair still in manufacture. Still not received the second pair or any... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Direct Sight is one of the leading online providers of prescription glasses in the UK. Our company boasts a highly experienced team of optical professionals. In addition, Direct Sight can offer both designer and prescription frames at prices up to 80% cheaper than high street retailers. Direct Sight manufactures all orders in our privately owned laboratory based in the UK.
Direct Sight
Vom Unternehmen geschrieben
- We strive to be the best
- Buying prescription glasses online has never been so simple. Our team of highly experienced staff are on-hand to guide you through the ordering process. Browse our wide selection of frames for a huge saving on your next pair of prescription glasses.
- Made in the UK - By Us!
- All customers orders are manufactured in our privately owned laboratory based in the UK.
Easy Returns
Simple pre-paid returns via Royal Mail Returns Service.
Kontaktinformationen
Unit 1, The Business Centre, HP6 6FB, Amersham, Vereinigtes Königreich
- 01494 307 345
- help@directsight.co.uk
- directsight.co.uk
Your Glasses Shipped The Same Day
4.2
Gut
41'134 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They sent the wrong glasses
They sent the wrong glasses
They were the correct type but wrong colour I ordered tortoise they sent clear I emailed them and they didn’t respond
17. Juli 2026
Antwort von Direct Sight
Dear Susan,
Thank you for taking the time to leave your feedback. We're very sorry to hear that you received the incorrect frame colour.
We can see that you contacted us by email on 20th July at 17:44, and we replied just three minutes later at 17:47. As we understand you may not have received our response, we've resent the email today. If you haven't seen it, please could you check your junk or spam folder, as it may have been filtered there.
We'd really like the opportunity to put this right and will be happy to arrange an exchange for the correct tortoise frame. If you still can't locate our email, please contact us again at help@directsight.co.uk, and we'll be happy to assist.
Fantastic price
Fantastic price. Superb quality product. Delivery extremely quick well before the expected date. I will definitely use them again.
16. Juli 2026
Antwort von Direct Sight
Dear Mike,
Thank you for your 5-star review!
We're ecstatic to hear you were impressed with the price, quality of your glasses and the speed of delivery. We always aim to provide great value without compromising on quality, so it's wonderful to know you had such a positive experience with us!
Thank you for choosing Direct Sight and for your kind recommendation. We really appreciate your support and look forward to helping you again with your next pair of glasses!
Antwort von Direct Sight
Dear Colin,
Thank you so much for leaving us a 5 star review! We really appreciate you taking the time to share your feedback.
We're delighted to hear that you had a positive experience with Direct Sight. Our Team are committed to providing high-quality eyewear, excellent value and a smooth ordering and delivery experience for all of our customers.
Thank you again for choosing Direct Sight. We truly appreciate your support and look forward to helping you with any future eyewear needs!
Good fast service
Good fast service. Had reason to phone as web page not responding as should. Sorted out very quickly and they made sure all information was present and correct. Delivered before estimated date.
16. Juli 2026
Antwort von Direct Sight
Dear Jeff,
We're delighted to hear you received such quick and helpful service. We're pleased our Team could assist with the website issue and ensure all your details were correct before processing your order.
It's great to know your glasses arrived ahead of the estimated delivery date, too. We always aim to make the ordering experience as smooth as possible, from placing your order through to receiving your new glasses.
Thank you for choosing Direct Sight and for sharing your experience. We really appreciate your support!
Easy to use website and delighted with…
Easy to use website and delighted with my new glasses
15. Juli 2026
Antwort von Direct Sight
Dear Michael,
We're so happy to hear you found our website easy to use and that you're so pleased with your new glasses. Making the online ordering process simple and straightforward while delivering quality eyewear is exactly what we aim for!
Thank you for choosing Direct Sight and we hope to see you again in the future!
Antwort von Direct Sight
Dear Christine,
Thank you for taking the time to leave your feedback. We're delighted to hear that you were pleased with the delivery time and that your glasses arrived promptly!
We always aim to provide a 5-star experience, so if there was anything we could have done to make your experience even better, we'd love to hear your feedback. Please feel free to reach out to our Customer Service Team at help@directsight.co.uk.
Thank you again for choosing Direct Sight and we hope to welcome you back soon!
My new glasses
Everything was easy and straightforward.
Great product.
7 days delivery was a little long to wait, otherwise it would have been 5 stars
15. Juli 2026
Antwort von Direct Sight
Dear Tom,
Thank you for taking the time to leave your feedback. We're delighted to hear that you found the ordering process easy and straightforward and that you're happy with the quality of your glasses!
We appreciate your comments regarding the delivery time - we are sorry that this had an impact on your experience! We understand that waiting for new glasses can feel long and we appreciate your patience!
We thank you for choosing Direct Sight!
They look great and do what they…
They look great and do what they should. The only negative was how long they took after despatch to arrive. They almost missed getting here in time for my holiday.
15. Juli 2026
Antwort von Direct Sight
Dear Patricia,
We're delighted to hear you’re happy with how your glasses look and that they’re working well for you. We’re sorry that the delivery time after dispatch was longer than expected, especially with your holiday approaching!
Once an order has been dispatched, delivery times are managed by the courier, but we appreciate how frustrating it can be when there are delays. We're pleased that they reached you in time and hope they’ve been a great companion for your holiday!
Thank you for choosing Direct Sight and for your valuable feedback. We hope to help you again in the future!
App was easy to use
App was easy to use,picked frames and took photo of perscription, checked then paid. Received new glasses in post within timescale given on order (5 days) . Very happy with quality and cost of glasses received. Will be ordering all my and familes new glasses through Direct Sight from now on.
9. Juli 2026
Antwort von Direct Sight
Dear Ian,
We're happy to hear you found our site easy to use and that the whole ordering process, from selecting your frames and uploading your prescription through to payment, was simple and straightforward.
It's wonderful to know your glasses arrived within the timescale provided and that you're so pleased with the quality and value of your new glasses. Hearing that you plan to choose Direct Sight for your future glasses, and for your family too, truly means a lot to us!!
Fast efficient service and good quality…
Fast efficient service and good quality glasses. I lost my glasses on holiday and couldn't wait for my high st optician's lead in time.
9. Juli 2026
Antwort von Direct Sight
Dear Nick,
We're thrilled to hear that we could help you get a new pair of glasses quickly after losing yours on holiday. We understand how important it is to have a reliable pair of glasses, so we're pleased we could provide a fast and efficient service!
We really appreciate your support and hope to help you again in the future!
Super fast delivery
Ordered Thursday around noon, arrived Saturday with regular shopping. I will never bother anywhere else again.
9. Juli 2026
Antwort von Direct Sight
Dear Chris,
We're ecstatic to hear how impressed you were with the speed of our service. Ordering on Thursday and receiving your glasses by Saturday with standard delivery is superb!
It’s wonderful to hear that you’ll be choosing Direct Sight again for your future glasses. Thank you for your kind words and for your support - we look forward to helping you with your next pair!
I was very pleased with the specs
I was very pleased with the specs, the price, and the speed of delivery
15. Juli 2026
Antwort von Direct Sight
Dear Cliff,
Thank you for your fantastic 5-star review!
We're delighted to hear you were so pleased with your new glasses, the price and the speed of delivery! Providing high-quality eyewear at great value, while ensuring your order reaches you as quickly as possible, is exactly what we aim for.
Thank you for choosing Direct Sight and for sharing your experience!
Antwort von Direct Sight
Dear Steve,
Thank you so much for leaving us a 5 star review! We really appreciate you taking the time to share your feedback.
We're delighted to hear that you had a positive experience with Direct Sight. Our Team are committed to providing high-quality eyewear, excellent value and a smooth ordering and delivery experience for all of our customers.
Thank you again for choosing Direct Sight. We truly appreciate your support and look forward to helping you with any future eyewear needs!
I ordered glasses as next day delivery…
I ordered glasses as next day delivery and got them two after even though i paid 19 pound for next day
15. Juli 2026
Antwort von Direct Sight
Dear Maureen,
Thank you for your feedback. We're sorry to hear you were disappointed with the delivery time.
Unfortunately, your prescription was outside the range eligible for our Express Service. We had advised you of explain the situation and offered to revert your order to our standard production and delivery service which was not responded to, so the order continued through Production on a priority and dispatched via the tracked delivery service as planned.
Great range of products
Great range of products, good value, easy to use website & efficient delivery. I recommend them.
15. Juli 2026
Antwort von Direct Sight
Dear Neil,
Thank you for your fantastic review!
We're delighted to hear you found our range of glasses great value, our website easy to use and that your order arrived efficiently. We work hard to make buying glasses online as simple and affordable as possible, so it's wonderful to know we delivered on all fronts.
Thank you for your recommendation - we really appreciate your support and hope to see you again in the future!
My glasses were due to be delivered on…15th July
My glasses were due to be delivered on the 15th July one pair was delivered on the 17th July still waiting for the 2nd pair very poor service
15. Juli 2026
Antwort von Direct Sight
Dear Paul,
Thank you for your feedback. We're sorry to hear you were disappointed with your experience.
Your two pairs of glasses were produced and dispatched within our advertised production times, with one pair sent on 15th July and the second on 16th July via Royal Mail. As they were dispatched separately, they may have arrived on different days depending on Royal Mail's delivery schedule.
We understand it's frustrating when orders don't arrive together, and we appreciate your patience while the second pair was in transit. If you ever have any concerns about an order, our Customer Service Team are always happy to help.
Affordable glasses to your door what…
Affordable glasses to your door what more could u wish for?
8. Juli 2026
Antwort von Direct Sight
Dear Andrew,
Thank you for your great review!
We're so pleased to hear you found our glasses affordable and enjoyed the convenience of having them delivered straight to your door!
If there's anything we could have done to make your experience a 5-star one, we'd love to hear your feedback. Please feel free to get in touch with our Team – we're always looking for ways to improve.
We hope to see you again when you're ready for your next pair!
Very quick!
14. Juli 2026
Antwort von Direct Sight
Dear Dave,
Thank you for taking the time to leave us a review!
We're pleased to hear you were happy with how quickly your order arrived!
We noticed you rated your experience 3 stars, so if there's anything that stopped it from being a 4 or 5 star experience, we'd really appreciate your feedback. Please feel free to get in touch with our Team at help@directsight.co.uk and let us know how we can improve - we're always looking for ways to provide a better experience for our customers!
We hope to have the opportunity to serve you again in the future.
I was very pleased with the speed with…
I was very pleased with the speed with which my order was handled. My glasses arrived sooner than promised and were very good value for money. Thank you.
14. Juli 2026
Antwort von Direct Sight
Dear Paul,
Thank you for your wonderful review!
We're delighted to hear your glasses arrived sooner than expected and that you were pleased with both the speed of our service and the value for money. Providing quality eyewear at affordable prices with fast, reliable service is exactly what we aim for.
Thank you for choosing Direct Sight!
Glasses were the best value look good…
Glasses were the best value look good and are really comfortable to wear. Less fuss than a High st optician
13. Juli 2026
Antwort von Direct Sight
Dear Ian,
Thank you for taking the time to share your thoughts!
We're so pleased to hear you're happy with your new glasses and that you found them to be great value, comfortable to wear...and stylish, too!! It's also wonderful to know you enjoyed the convenience of ordering with us compared to the traditional high street experience.
Thank you for your support and for choosing Direct Sight!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.