Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Mehr ansehen
Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Mehr ansehen
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.
Kontaktinformationen
3.9
Gut
110 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I have not received any updates or my…
I have not received any updates or my purchase so I’m not sure why you would keep reminding me to do your survey. Can someone give me an update on when I will receive my purchase ?
10. März 2022
The product is jut what I needed for an…
The product is jut what I needed for an outside project, very accurate
Thanks
Greg church
8. März 2022
ITEM GOOD BUT YOU NEED TO NOT USE…
ITEM OK BUT NOT THE BEST BATTERIES WONT BUY THEM AGAIN CHEAP IMATATIONS
YOU NEED TO NOT USE ARAMEX FOR DELIVERIES THEY DELIVER TO WRONG ADDRESS
23. Februar 2022
I ordered car booster seat for my child…
I ordered car booster seat for my child long time ago,I am still waiting for that,when I track my order it still showing on same location not moving, send email to get any update about my order but not respond.
29. Januar 2022
Bewertung ohne vorherige Einladung
Easy to purchase on a good website
Easy to purchase on a good website and the response with info and tracking info was prompt and efficient. I was kept advised of the day the parcel was coming and this was great as it enabled me to ensure someone was home. I love the quality of Direct on Sale products. I have ordered many products over the years.
23. Januar 2022
Antwort von Direct Sale
Thanks Glenys for your review
Price said $153 online
Price said $153 online - then I received an email saying you had to add $60 for delivery - initially I said yes but then said NO (sorry) and haven't heard / received anything since.
Regards
David
6. Januar 2022
Antwort von Direct Sale
Hi David, if you can please reply to last email we sent out to you yesterday, it will create heldpesk ticket. This will not create any helpdesk ticket, and service team will not able to take any remediation actions.
Tried many times to find out when my…
Tried many times to find out when my order will be delivered. NO RESPONSE.
I will be contacting my credit card company to cancel payment. NOT GOOD ENOUGH
27. Dezember 2021
Antwort von Direct Sale
Hi John, I do apologise to hear this, but I do not see any request on our helpdesk portal. If you have the ticket number please let me know. Your order has already been processed and will be delivered. Australia post do have extended transit times due to the busy season. Please reply to help@directonsale.com.au if you have any further question
I was late wish my order but you were…
I was late wish my order but you were quick to prepare my order and also communication has been great.
17. Dezember 2021
Antwort von Direct Sale
Thanks Luisa for your review.
My purchase has been lost
My purchase has been lost and your customer service staff are not getting back to me and I am so disappointed. I need you to send me another one asap
3. Dezember 2021
Waiting time between paid for date &…
Waiting time between paid for date & receive date' nice if it was far less
27. November 2021
Antwort von Direct Sale
Thanks Terry, We will share this with the team to let them know to keep up the amazing work
The product arrived OK but there are…
The product arrived OK but there are some queries that I requested answers from Direct on Sale yesterday
I am happy to adjust my review after receiving DOS answer.
23. November 2021
Antwort von Direct Sale
Thank you, I have checked with the helpdesk team, and couldn't find any inquiry from your email address or order number. Please email help@directonsale.com.au so we can respond in a timely manner.
satisfied customer
Items purchased were delivered promptly with no fuss and were exactly what i was expecting
18. November 2021
Antwort von Direct Sale
Thanks, Colin, we highly appreciate your feedback.
Made a purchase in August 2021 and it…
Made a purchase in August 2021 and it is now November and I am still waiting. No updates. Pathetic service from Direct On Sale.
8. November 2021
Antwort von Direct Sale
Hi Mark, I'm not sure if you got notifications, but your order was cancelled and full refund was issued due to stock unavailability.
Product was great
Product was great. Your service help was great
It just took a lot of effort on my part to track and get the product delivered
26. Oktober 2021
Antwort von Direct Sale
Thanks Roselyn
The waterproof mattres protectors are a…
The waterproof mattres protectors are a good high quality. This Is the second time I have purchased them, and I will continue to do so.
13. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Direct Sale
Thank you Vanessa
I found communication very poor
I found communication very poor. When courier dropped it off, he /she did not ring our doorbell ,it was just left there without our knowledge. Would have been nice of them to ring doorbell to let us know.
7. September 2021
Antwort von Direct Sale
I'm sorry to hear this Giulia, but we do not control courier companies. Due to covid-19 they strictly follow government guidlines for contact-free delivery.
Shopped 1 week ago no tracking no
6. September 2021
Antwort von Direct Sale
Your order has the tracking number, please check your spam/junk folder. It in transit, there has been delays on transit times by Australia post due to Covid-19 restrictions. Please check the link below for more details by Australia post https://auspost.com.au/service-updates
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.