Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Excellent products and the quality is fantastic. Quick delivery and great service. Will buy this again. It is better than I expected...great product.
Unternehmen hat geantwortet
I received a faulty product and contacted Direct Onsale on a chat line and they asked whether I had the original package, receipt etc - I answered yes. Then they told me I had to join something els... Mehr ansehen
Direct on Sale is always prompt with their correspondence, and deliveries are in a timely fashion. In regards to my latest purchase, being a fire pit I was disappointed with the size of the product.... Mehr ansehen
Seems like its unclaimed, but still like to write the review as I'm quite happy with the customer service. I ordered garden lawn mover, which had some parts issue but it was resolved very professional... Mehr ansehen
Unternehmen hat geantwortet
In 2016, shopping online in Australia meant two choices: overpay at the big retailers, or take a gamble on some overseas marketplace and hope for the best. We thought there was a better way. Not a giant catalogue of everything. Something more useful - a trusted source that did the hard work of finding products actually worth buying.
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great Company to buy from & prices were very competitive. Good arrived so quickly to :-)

Antwort von Direct Sale
This request for review was difficult to determine in that I have made two separate purchases from this vendor. The first was poor quality and the second has been something of a saga. On the 21st June I purchased two window awnings and this order is still unfulfilled (according to the website). Not only that but this organisation has not responded to any of my emails or online requests for information aout the status of the order. I tried to call them on the published telephone number and received (twice) a recorded message to the effect that the number was no longer in use. I have reported this up the line and will take it further if I have to.
UPDATE: As you can see I received a reply from Direct on Sale. So this response relates to their reply and the lack of notification associated with this. I have been informed by one of DOS customer service people that I have been refunded the amount paid for the awnings. Not correct, the refund went to Afterpay who have not replied to any of my questions. Certainly have not refunded the amount.
I have since purchased and received two of these awnings from another supplier and yesterday I mysteriously received two more (no warning or notifications) on the doorstep. Given that there is no reference to where they came from, I am still not sure whether someone has made a mistake from the new supplier or whether these are the originals.
SO NO MR DIRECT ON SALE THIS IS NOT RESOLVED

Antwort von Direct Sale
Excellent service, but I need to check spam folder so I do not miss email notifications. I guess its with everyone these days

Antwort von Direct Sale
Haven't got back to me on my enquiry of ETA of goods. I have no idea what's going on

Antwort von Direct Sale
Easy to search and order what you want….
Would recommend 👍🏻

Antwort von Direct Sale
everything i have bought has been well packed ,arrived quickly and worked well
Ordered and delivered same week.Kept informed every step of the way
It’s been 22 days since I ordered my device I have requested an eta several times and never get a response absolutely hopeless for a caring business
I received confirmation of my order and payment 11/4 but I’ve never received my order or notification of when I might expect it to be delivered 😩

Antwort von Direct Sale
Terrible experience.
Placed two orders on 13th of April.
I cancelled an order immediately after purchase which was fine. Since then I have not received a refund for the cancellation nor have I received goods for the one order I placed.
No email for my invoice either.
No Contact or communication.
I will be raising a disputed transaction claim with my Bank.
Would not recommend to buy from this website.
EXTREMELY poor customer service. Refuse to reply to any emails or fix any problems.
I purchased a week ago, still no confirmation of order, no email of estimated date of delivery and no way of contact until receiving an email asking for a review.
I have not yet received a Tracking code after 7 days or any indication when I should expect delivery.

Antwort von Direct Sale
As usual delivery was fast and the quality of the item excellent. I have purchased many items from this company and have always been very satisfied
A very smooth process of ordering and receiving the items I wanted.
Very easy to order, quick to despatch, and swift delivery. What's not to like.
Many thanks Direct On Sale

Antwort von Direct Sale
Kept advising status of order and updates on delivery - very well done!

Antwort von Direct Sale
Checkout kept sending back saying it cant ship to me yet I have use the site may be 6/8 times before. logged in again and again finely it excepted my order
all in all a big waste of time.Pay Pal went straight through .

Antwort von Direct Sale
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.