I cannot fault the service we received. I rang for some advice about sizing before purchasing a hockey stick, the phone call was helpful and answered quickly. I ordered 4pm Friday and the next day by... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered shoes and a bag, they were both too small. I retuned the items over a month ago and never received my refund. Dishonest shop. Avoid. Their phone number doesn’t work either.
Unternehmen hat geantwortet
Reasonable prices, timely delivery. Lovely trainers that are true to size. 4 star because return period starts from dispatch day which is unfair as it took a few days to receive the parcel. Like most... Mehr ansehen
Unternehmen hat geantwortet
I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.
Kontaktinformationen
Wynyard Avenue, TS22 5TB, Stockton-on-Tees, Vereinigtes Königreich
- directhockey.co.uk
4.2
Gut
119 Bewertungen
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Return items and have not received credit
I ordered shoes and a bag, they were both too small. I retuned the items over a month ago and never received my refund.
Dishonest shop. Avoid.
Their phone number doesn’t work either.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your feedback. We are sorry to hear you have had an issue with your return, all return items are processed in a timely matter and our phone lines are open Monday-Friday 10am-5pm to answer all customer queries. Unfortunately, we have been unable to find an order in our system that matches the situation you have described. Please kindly email our Customer Service team at enquiries@directsports-eshop.com with your order number so that we can look into this further and resolve this issue for you.
Kind regards,
Direct Hockey
Order was delivered on time
Order was delivered on time
The items were exactly as described
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for leaving us a review. It is great that your items arrived in good time and as expected. We hope you will order from us again soon.
Kind regards,
Direct Hockey
Really nice socks ⭐️
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your review. We are glad you are happy with your item, and hope you will shop with us again!
Kind regards,
Direct Hockey
I bought a hockey bag and it didn’t…
I bought a hockey bag and it didn’t show the size and it was small asf and I can’t return it
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your feedback. We are sorry to hear that you are not satisfied with one of the items in your order. A refund for this item has been logged against your order, and you are welcome to return your item to us for a refund provided that all original tags are attached and the item is in an unused condition. If you are facing any issues returning your item, please contact our Customer Service team at enquiries@directsports-eshop.com with your order number so that we can assist you further.
Kind regards,
Direct Hockey
I cannot fault the service we received
I cannot fault the service we received. I rang for some advice about sizing before purchasing a hockey stick, the phone call was helpful and answered quickly. I ordered 4pm Friday and the next day by lunch the stick and bag had arrived no issues! I then placed a second order and that arrived on the day I was told it would again everything present and correct. I would not hesitate to recommend this company. Our experience has been wonderful. Thank you direct hockey!
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your lovely review. It is great to hear about your great experience shopping with us - we are glad our customer service team were able to support your query and that both of your orders arrived in good time. We hope you will order with us again soon!
Kind regards,
Direct Hockey
Competitive prices
Competitive prices, good range of products available and fast delivery. I would recommend.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for leaving us a review. It is great to hear you are happy with our prices, product range and delivery service. Really appreciate the recommendation!
Kind regards,
Direct Hockey
Excellent!
Excellent price of item couldn't find it anywhere else in this colour way. Came home really quickly
Very impressed thanks so much!
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your review. We are glad you found the colourway you were looking for and that it arrived quickly. We hope you will shop with us again soon.
Kind regards,
Direct Hockey
The site was easy to navigate and my…
The site was easy to navigate and my granddaughter absolutely loved her pink hockey boots.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for leaving us a review. We are glad to hear you are happy with your order, and hope you will shop with us again soon.
Kind Regards,
Direct Hockey
Poor customer service
Shoes arrived quickly. Was sent two boxes and they wanted me to pay for two returns. Customer service incredibly poor. Unwilling rather than unable to help. Emails ignored and poor telephone communication. Returned all items as they shoes I wanted to keep were £20 cheaper elsewhere.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your feedback. Our systems only allow for one label to be generated per order, and this is expressed in the T&Cs on our website. You are always welcome to use your own methods of returning parcels rather than our pre-paid label, if this is more cost effective to yourself. Our customer service team are here to help and will always do their best to resolve all queries. All customer queries received via email are responded to within 2 working days.
Kind Regards,
Direct Hockey
Good product, price and delivery
Good product, good price, quick delivery in time for the weekend.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for leaving us a review. It is great to hear that your order arrived on time and you are pleased with the items. We hope you will shop with us again.
Kind Regards,
Direct Hockey
Gryphon Finnie Stick-Kit Hockey Bag
Gryphon Finnie Stick-Kit Hockey Bag. The hockey bag is great so far, seems good quality, I previously had a Grays hockey bag which fell apart after two seasons so I hope this one lasts longer. It has good spaces for storage of kit, shin pads etc and a water bottle holder on the outside. It has a great range of smaller compartments too, Very good delivery to my workplace.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your review. We are pleased to hear that you are happy with your item and the delivery. We hope you will shop with us again.
Kind Regards,
Direct Hockey
Great Buying Experience
Excellent service with a very manageable returns and replace process. Straightforward and clear communications. If only all companies were so straightforward to deal with.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for taking the time to leave us a review. It is great to hear that you have been so satisfied with our service and level of communication. We do hope that you will order with us again.
Kind Regards,
Direct Sports
Quick service
Quick service, great reasonably priced products. Really helpful and easy returns service when one item I purchased didn’t fit and I requested an exchange. I will definitely use them again.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your review. We are pleased to hear you are happy with our range of products and the ease of our exchange process. We appreciate all returning customers, and look forward to receiving your order again.
Kind Regards,
Direct Sports
Great hockey products
Great hockey products but too much plastic packaging.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for taking the time to leave us a review.
We are pleased to hear that you are happy with the products in your order. All of the product packing is provided by the brands, and any additional packing materials are used by our warehouse to ensure your order arrives in the best condition. We appreciate all customer feedback and will take this into consideration.
Kind Regards,
Direct Sports
Product delivered on time and as…
Product delivered on time and as described
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your taking the time to leave us a review. We are glad to hear that you are pleased with your order and quick delivery time.
Kind Regards,
Direct Sports
Got a stick for my kid in quick time…
Got a stick for my kid in quick time and well packaged.
Many thanks
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your order, and hope you will shop with us again.
Kind Regards,
Direct Sports
Found exactly what I was looking for
Found exactly what I was looking for at a good price and delivery next day.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your review. We are glad to hear you had a positive experience and hope you will order with us again.
Kind regards,
Direct Sports
Good item and arrived quickly
Good item and arrived quickly. Didn’t need to return.
Sometimes I wish for more photos but I think most companies use what is supplied from the brand
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your review and feedback. We are pleased you are happy with your order and speed of delivery. You are correct, we only use images supplied from the brand to ensure the highest accuracy in our product listings.
Kind Regards,
Direct Sports
Easy to find products and great prices.
Easy to find products, at a better prices than other sites. Items came next day and were great!
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for taking the time to leave us a review. We are glad to hear you are pleased with our speed of service and the quality of the products we sell. We hope you will shop with us again.
Kind Regards,
Direct Sports
I didnt expect the return policy was again paying the delivery
Buying was easy, everything arrive but the size was incorrect so i had to send it back, to do these was dificult and expensive, I had to pay the delivery 2 times so what Ive purchased was almost the same price 4 £ delibery to my house and 4£ to send it back, i didnt realize d about these until Ive seen the return policy.
Im not buying again. Very dificult to talk with someone
And still waiting these until Ive confirmation that what Ive send was OK and hope they return the money for what Ive purchased.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Direct Hockey
Hi,
Thank you for your feedback.
It is unfortunate that you found your original order unsuitable, we do provide size guides on our website to best guide you when making decisions.
We are sorry to hear that you feel it is very difficult to talk with someone. Our Customer Enquiries are contactable via email and phone Mon-Fri 10am-5pm and are happy to answer all customer queries in this time.
Our Returns Policy is also readily available on our website to read before confirming an order with us. And does also state that we aim to process returns within 2 working days of receipt. In line with this, as your return was received by us on Friday we can expect this to be processed by the end of today.
Kind regards,
Direct Sports
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