Worst company to deal with. Purchased a 22 Blazer jan 2026 feb 2026 truck stalled in the middle of the road. Called Diamond to have truck towed, they wNted me to pay for the tow out of pocket. After g... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
On the repair facility side this company ranks right at the bottom of extended warranty companies. They authorize the cheapest available parts made for the repairs from auto zone or any other disco... Mehr ansehen
They lied to my mother and pretended to represent the dealership warranty she had just purchased with her used car. They convinced her she needed to set up a payment plan or her vehicle would not be... Mehr ansehen
I purchased a 2008 BMW this past summer in Dallas and was offered a warranty via Diamond Direct. I’m glad that I listened. Months later, my transmission went out suddenly. In all, it took close to 6 w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Great products and service starts with great people. With over a century of combined experience in the automotive and extended warranty space, Diamond Warranty is an industry-leading warranty protection plan provider to new and independent dealerships since nationwide. Our portfolio contains world-class Vehicle Service Contracts, Gap Insurance, and Automotive Ancillary products backed by AmTrust Financial.
Kontaktinformationen
PO Box 970, 18640, Pittston, Vereinigte Staaten
- 1-800-384-5023
- chealey@diamondwarrantycorp.com
- diamondwarrantycorp.com
1.4
Ungenügend
173 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Very good company
Very good company
I used my warranty several times, never had any issues with them
26. November 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
We appreciate the kind words! Let us know if there is anything else we could do for you.
Excellent hassle-free process
10. November 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Lamont, we appreciate your feedback. Hassle Free = Headache Free!
When a customer has a $100 deductible…
When a customer has a $100 deductible then the customer should only pay the $100 deductible for a covered repair. Twice I have been left to pay a portion of the cost for the part because it was not fully covered. Other than that very fast turn around getting my vehicle fixed. Can not beat fast action for repair. And all reps i have spoke with were very nice.
5. November 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
John, we appreciate your feedback on your recent experience with us. If you can, please send us an email to chealey@diamondwarrantycorp.com so we can look into your recent claim and deductible experience.
Diamond was there for me again
Diamond was there for me again. Unfortunately, I've had a run of bad luck with my vehicle lately. But it is comforting to know that I have Diamond there to help. It is stressful and an inconvenience when you have car problems, so getting these issues resolved as quickly as possible and as cost effectively as possible is key. Thank you again to the Diamond team!
1. November 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Patrick, we appreciate your feedback on your claims experiences with us! Our team is glad to help and be there for you when you need it. Hopefully you have some better luck with your car! If not, you still have us.
They called me and told me step by step…
They called me and told me step by step on my car and the amount that I had to pay...
27. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
We appreciate your feedback Tamir! We try be there for customers step by step, day by day.
I payed a lot of money for a four year…
I payed a lot of money for a four year warranty and so far anything that has needed to be fixed with my car has not been covered. I finally got something covered and still had to pay $100 deductible which is ridiculous considering how much it cost me to purchase the warranty in the first place. I’m not happy with my warranty at all.
25. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Scott, we're sorry to hear about your experience so far. Could you please send us your vehicle identification number (vin) so we could pull up your claims history. Secondly, we would like to fix the deductible issue for you as well. Please send an email to management@diamondwarrantycorp.com and chealey@diamondwarrantycorp.com
They followed up with the courtesy call…
They followed up with the courtesy call to make sure that my work was satisfactory and completed and I said yes thank you Diamond!
25. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
It's the least we could do. We appreciate your feedback Mike!
Diamond Warranty was prompt and on top…
Diamond Warranty was prompt and on top of things.
25. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
On top and a cut above the rest. Thank you for leaving us feedback!
UNACCEPTABLE
It took 2.5 days to get my car due to you unavailability to make payment to a mechanic. Due to this I lost 2 days for compensation because I was unable to go to work. I would NEVER recommend your company.
23. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Maritza, we would definitely like to look into this issue further with you. Please send an email with additional information to management@diamondwarrantycorp.com and please copy chealey@diamondwarrantycorp.com on the email as well. We appreciate you reaching out to us with this issue, talk soon!
Excellent service and communication…
Excellent service and communication from start to finish. Thank you!
22. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
That's our style! We appreciate your feedback Lynn.
The warranty is somewhat ok
The warranty is somewhat ok . I have no problem with the copay when I pay the mechanic it's the almost $ 50 In taxes that i don't understand that should be included along with the copay. Anyway thank you for the road side service that's included.
19. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Jack, we appreciate your feedback on this one. We agree, we know the addition of sales tax on repairs can be annoying. But, this is unfortunately something that depends on state laws and tax laws. Some parts of the country we can pay sales tax, but most parts of the country the repairs are taxable to the policy holder. If you have any other questions, feel free to send us an email to management@diamondwarrantycorp.com
I would recommend Diamond warranty co…
I would recommend Diamond warranty co to anyone I know and those who I don't know that may be interisted in purchasing extra warranty for their vehicle! My two experiences have both been almost effortless on my part! The staff have been very kind and knowledgeable! I found my DIAMOND in the rough....
17. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Edward, we appreciate your feedback on this one! You might have just came up with a new slogan for us "your Diamond in the rough" :) We appreciate your kind words, thanks!
Payment wouldn't go through spent an…
Payment wouldn't go through spent an hour at shop. They cant process ur payment
16. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Oswaldo, we will definitely look into this issue to see what happened. This is typically the easiest and fastest part of the claims process. Once repair work is completed, the repair shop will submit the final invoice and customer sign-off paperwork and the repair shop is paid immediately over the phone via credit card. Let us know if you have any additional insights to: management@diamondwarrantycorp.com
Everyone was helpfull
15. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
William, we appreciate your feedback! We are always looking for a way to help.
Very quick to respond and friendly
11. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Craig, we appreciate your feedback! Thank you!
Yes she was helpful
4. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Appreciate your feedback! Thank you.
Horrible experience
We as a dealership have worked with them for two years, I don't recall a customer needing them and finding them useful. One of our customers needed a transmission changed, initially they agreed to pay for the fixing but after he payed the mechanic they didn't reimburse him. If I cancel the warranty they just tell me it's too late. We as a dealership don't recommend this company for any dealers or customers.
2. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
We appreciate your feedback and apologize about your experience with us. We looked into your account and found that 90% of the policies you have submitted were only three month policies. That could be why customers didn't find the policy useful if the vehicle didn't need any repairs done within those first three months. We are showing a few claims paid out under your account as well. Send us an email to management@diamondwarrantycorp.com and we can dig into this and see what we can do for you. Thanks!
Great company to partner with.
27. September 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
Great companies partner with great dealers! We appreciate your feedback.
You're in hands you can trust, and that's a bold statement.
They're great all around, always go above and beyond for our customers and for us!
27. September 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
That is a bold statement and we are more than appreciative to receive it. Thanks Adam!
Ease of payment and processing
Ease of payment and processing, on fallacy is the service rate paid per hour, not consistent with market rate.
27. September 2018
Bewertung ohne vorherige Einladung
Antwort von Diamond Warranty Corp.
We appreciate your feedback. Send us an email to chealey@diamondwarrantycorp.com so we can discuss labor rates and see if we can put something together for you that will work better in the future. Thanks!
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