Customer service is terrible. I signed up over a month ago, and they have still not shipped my order. I reached out for an ETA and got a response over a week ago saying they will forward my email to t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I like that there is a check-in with the dermatologist and they care about helping you achieve your skincare goals. The site is easy to navigate.
I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Mehr ansehen
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Kontaktinformationen
Vereinigtes Königreich
- dermatica.com
4.0
Gut
1624 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
I like how quick the response was and…
I like how quick the response was and the comfort of having a professional. However, I didn't really feel like all of my concerns were fully addressed, just the major one. And the email response, though very informative, felt a little generic.
10. November 2022
Antwort von Dermatica
Hi Andrea,
Thanks for your review and sharing your insights, we really appreciate it. While our treatments are tailored to you based on your consultation, it sounds like your experience with Dermatica is not what you were expecting and we’re happy to see how we can help.
We are sorry to hear that you feel as though all of your concerns weren't addressed. When our clinical team review your consultation they try to offer the best treatment plan for you at the time. We would also like to advise we can only treat one concern at a time however some of out treatments contain ingredients that target multiple concerns simultaneously.
When we reach out to your regarding your treatment plan we try to inform you in depth which we hope answers all of your questions. We apologise if this did come across as generic as we pride ourselves on providing the best possible service, we however thank you for you feedback which really helps understand if anything needs to be addressed.
We are happy to review your treatment plan for you if you could please contact our customer service department on help@dermatica.co.uk (mailto:help@dermatica.co.uk) for further assistance.
Take Care
The Dermatica team
Great Dermatoligist Doctor
Presonally I liked the way they make question about your overall health ..for example any past reactions to face creams..what type of skin do you have.....Anything that will help them know so that the fomula can be done according to your needs...I really am Faithful that this cream will be helping me out...Thanks Dermatica ..we will be keeping in touch..
9. November 2022
Antwort von Dermatica
Hello Josefina
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The process it easy to follow
The process it easy to follow. Follow-up questions were asked about the current products I use to make sure my formula would meet my needs without being an issue. It was very thorough.
4. November 2022
Antwort von Dermatica
Hello Vicky
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
I received great communication…
I received great communication immediately. Putting in a request for a consultation was easier than posting on social media. They reached out for additional questions to make sure my treatment plan was what I needed. First month is free, just pay shipping. I’m thinking this is gonna be much easier than a traditional dermatologist and I love that my topical treatment is compounded so I can ditch adding niacinamide separately in my routine.
6. November 2022
Antwort von Dermatica
Hello Amy
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Easy!
Everything was handled with ease and my consultation was quick and exactly what I was looking for.
3. November 2022
Antwort von Dermatica
Hello Adrienne
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The product is fantastic
The product is fantastic, I can see the results in only a few months, and as well the customer service.
2. November 2022
Bewertung ohne vorherige Einladung
Antwort von Dermatica
Hello
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Extremely easy to have a consultation
I am looking for a product that will help my rosacea.
1. November 2022
Antwort von Dermatica
hello Courtney
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Very excited to start the new skincare…
Very excited to start the new skincare regime and see changes with time.
29. Oktober 2022
Great and easy website to move through.
26. Oktober 2022
I found the process to be very easy and…
I found the process to be very easy and helpful. I’m pleased with my experience so far. I’m looking forward to my new skin care journey
26. Oktober 2022
Everything was super easy to navigate…
Everything was super easy to navigate on the website. Also good customer service. I enjoy how every formula is fit to your skin needs and not someone else’s.
24. Oktober 2022
Fantastically Affordable!
Update: 5 stars for being affordable and easy to use! 5 stars for quality of the product (Tretinoin .025% with 4% hydroquinone for melasma). I'm already seeing the discoloration fade after just a few weeks!!! Unfortunately only 3 stars for the quality of the cardboard box used for shipping my prescription. My first order, about a month ago, arrived in a thin cardboard box that was crushed and ripped. The bottle was not damaged beyond being useable but I hope in the future Dermatica upgrades to sturdier packaging. I'm very happy with the results of the actual prescription though. Hopefully this was just a fluke.
22. Oktober 2022
I love it
They are always good with the consultation. Everything is quick and I love that!
22. Oktober 2022
I had sent a message before my…
I had sent a message before my prescription could be finalized to look into my concerns but nothing like that happened and just got an email saying its arriving soon
When we select for theproblems there is no way we can selectmore than one hence the comments should be read to make sure the problems are understood
21. Oktober 2022
Antwort von Dermatica
Hello Meenaksir
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this.
We do include a section within the consultation for you to note down any additional information for our dermatology team, such as current skincare regime, previous usage of prescription strengths and any preferences. We would like to reassure you that even if this section is missed, our team are always available and happy to discuss your consultation in further detail, in order to ensure that you can advise us of your skin concerns.
I can see a member of the clinical team replied to your email and confirmed the treatment and reason behind this
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
Happily surprised!
Really love and appreciate the quick and informative communication from reps
19. Oktober 2022
Very quick easy experience
Very quick easy experience. The only thing I wish was I had more input on what kind of active ingredients were picked. I’m happy with what was picked- but I wanted a higher % of an active ingredient to start off with instead of starting as low as possible. Would have liked a chance to have given my opinion in it before it was finalized.
19. Oktober 2022
Antwort von Dermatica
Hello Amanda
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
Please be advised that our dermatology team will always take your preferences into account with regards to your treatment, including strengths and ingredients, however safe and effective prescribing must remain our priority for our patients. Where we are not able to offer you a specific treatment we will reach out to you to advise you of this. We do try to offer a flexible, accommodating and accessible service and we would like to apologise that this has not been your experience this far.
We do include a section within the consultation for you to note down any additional information for our dermatology team, such as current skincare regime, previous usage of prescription strengths and any preferences. We would like to reassure you that even if this section is missed, our team are always available and happy to discuss your consultation in further detail, in order to ensure that you can advise us of your skin concerns.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
It was a simple process and took very…
It was a simple process and took very little time.
19. Oktober 2022
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