Customer service is terrible. I signed up over a month ago, and they have still not shipped my order. I reached out for an ETA and got a response over a week ago saying they will forward my email to t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I like that there is a check-in with the dermatologist and they care about helping you achieve your skincare goals. The site is easy to navigate.
I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Mehr ansehen
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Kontaktinformationen
Vereinigtes Königreich
- dermatica.com
4.0
Gut
1624 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
I’ve been using Dermatica for about 2…
I’ve been using Dermatica for about 2 years and it has been a great experience. Not only is the product great and the service is convenient, the customer service is top notch. They are very helpful and reply promptly. I will continue to be a loyal customer.
29. Dezember 2022
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Products do not work and cause…
Products do not work and cause irritation. Like most chemical products Dermatica seems to be modern snake oil. I asked for a refund for unopened and refused product but wasn’t given one. Poor customer service and products. Headed to the Better Business Bureau to file a formal complaint.
27. Dezember 2022
Antwort von Dermatica
Hi Melissa,
Thanks for your review and sharing your insights, we really appreciate it. While our treatments are tailored to you based on your consultation, it sounds like your experience with Dermatica is not what you were expecting and we’re happy to see how we can help.
In order for our treatments to work we advise out customers to persist as it can take anything between 6-12 weeks to start noticing a difference. During this time you may experience purging which means during this time your skin is reacting to the active ingredients within your treatment. The side effects do subside over a short period of time whilst your skin adjust to your treatment.
We are terribly sorry to hear that you were not offered a refund. We would really appreciate it if you could contact our customer service department on help@dermatica.co.uk (mailto:help@dermatica.co.uk) for further assistance.
We look forward to hearing from you
Take Care
Dermatica Team
It was great!
It was great! Extremely easy and you’ve been very quick and efficient such as when I needed to do something (like take more pictures) and then with getting my item sent out to me. I’m so glad I found you guys!! Thank you so much!! I can’t wait until I get my product in the mail:)
2. Dezember 2022
This company has great customer service and easy to reach!
Had some delivery issues but customer service immediately took care of me. They stand by their product! Don’t ever try Y our skincare. It broke my face out and only used it twice! They still made me pay almost $200 for 3 months for something I can’t even use. This company wouldn’t do that! They stand by their product!
4. Dezember 2022
Bewertung ohne vorherige Einladung
Loved the ease of the process
Loved the ease of the process. Everything has been very professional & informative. Looking forward to starting my treatment.
29. November 2022
There is a delay in getting the…
There is a delay in getting the products. I am being asked to review and I don't even know what I am getting or when I am getting it.
28. November 2022
Antwort von Dermatica
Hello Stephanie
Thank you for taking the time to share insights of your experience so far. At this stage we just ask for a review of the consultation process itself, although we hope that you are able to come back and review your treatment once you have seen results.
Within your Dermatica account you can see your current treatment and treatment plan along with details of when the last treatment was dispatched or when the next dispatch will be. All orders are dispatched via USPS First Class, which normally arrives within 1-3 working days but can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes USPS experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
We look forward to supporting you further to achieve your skin goals! Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help
Take care
The team at Dermatica
Wonderful service !
25. November 2022
Antwort von Dermatica
Hello Mario
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The bottle you guys made for me is a miracle in a bottle
The bottle you guys made for me is helping my skin so much....I have roscaea and it's always red and then I get the pustles......they itch and burn and then I get more and more but within less than a week my skin has already looked so much better....I can actually wear a lil makeup now....thank you so much and will be purchasing more.....it has really boosted my confidence as I didn't want to leave the house....thank you for what you're doing to help people....
21. November 2022
Antwort von Dermatica
Hello Erin
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
I can see it from the Thai lady was on…
I can see it from the Thai lady was on the YouTube has been told to a lot of people and her face was improving.
I was happy to see your replied to me about the cream ingredients and all.
I’m looking forward to seeing the change of my face . I have a such a good experience with you.
Thanks
25. November 2022
Antwort von Dermatica
Helo Weeraya
Thank you so much for taking the time to provide insights of your experience. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Very fast replies from everyone
Very fast replies from everyone. Professional and friendly :)
22. November 2022
Antwort von Dermatica
Hello Debbie
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Antwort von Dermatica
Hello Karla
Thank you so much for taking the time to provide insights of your experience. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Great consultation
I’m very pleased with the effectiveness and professionalism with the consultation. Its as the dermatologist can read my mind and prescribed exactly what I had hoped for - Tretinoin and Niacinamide starting from a lower strength 0.015 and gradually increased to ensure my sensitive skin’s adaptation and prevent irritation:) Couldn’t be happier and will be waiting for my dermatica to arrive to start the program/treatments. Thank you so much!
18. November 2022
Antwort von Dermatica
Hello Lily
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Fabulous products
I love the product and the company is dependable and easy to reach. Thanks for a great job and great products.
17. November 2022
Antwort von Dermatica
Hello Lolly
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
It was easy and takes all the guess…
It was easy and takes all the guess work out for me. No more 14 steps and getting no where with my melasma.
14. November 2022
Antwort von Dermatica
Hello Trisha
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Antwort von Dermatica
Hello Lindsey
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The products are very nice
The products are very nice, but the Dermatica team does not check in very often with me to see how things are going. As well, there are only two items in the formula as compared to Agency which puts 4 active ingredients in their formula.
1. Oktober 2022
Antwort von Dermatica
Hello There
We are grateful that you took the time out to leave us a review. Your insights help us to improve service for everyone.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
So far I’m confident with the…
So far I’m confident with the consultation and the ingredients that they made, hopefully my years of spending too much searching for a good results ragarding my black spots will put to an end.
12. November 2022
Antwort von Dermatica
Hello Mary
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
So far so good.
11. November 2022
Antwort von Dermatica
Hello Anthony
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Antwort von Dermatica
Hello Cheri
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
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