Customer service is terrible. I signed up over a month ago, and they have still not shipped my order. I reached out for an ETA and got a response over a week ago saying they will forward my email to t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Customer service is terrible. I signed up over a month ago, and they have still not shipped my order. I reached out for an ETA and got a response over a week ago saying they will forward my email to t... Mehr ansehen
Unternehmen hat geantwortet
I like that there is a check-in with the dermatologist and they care about helping you achieve your skincare goals. The site is easy to navigate.
I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Mehr ansehen
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Mehr ansehen
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Vereinigtes Königreich
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It's been a month since I have started my skin care with dermatica, I was hopeless & so concerned that choosing them would be useful or not, but believe me they are doing their job at their best, in just one month I'm satisfied and waiting for further better and better results, as I have seen in a month they respond on time guide you properly I'm so happy with team dermatica.
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My deeper lines have softened noticeably and my skin tone has evened out nicely. I am happy with dermatica and they're prices are very reasonable.
Love that its a formula made for me. That its just 3 products. And it really works.
The product is top quality, arrives on time and I have received so many compliments on my face.
I have no experience at this time the treatments I'm receiving have done virtually nothing, I didn't expect a miracle but I have no improvements at all.
I have emailed in the past about possible other products this company offers and had zero response. Basically I recieve the same product each month nothing else.

Antwort von Dermatica
I have been battling rosacea for a few years now. I’ve tried everything from drugstore to high end products, watched countless videos from dermatologists in YouTube and had little success. I feel like Dermatica has given me such peace with my skin. The initial evaluation was thorough. I now have a simple routine that doesn’t take ages and am finally seeing improvement. I’d absolutely recommend their service and products.
I been trying to cancel my subscription for the longest but y'all want to email me and ask me how is it going y'all need to do your job and cancel that subscription.

Antwort von Dermatica
The product I received isn’t working for me. The Melasma hasn’t improved at all and so I’ll discontinue the product. Retin a with Azeliac acid doesn’t my situation.

Antwort von Dermatica
Customer service was quick and effective. My issue was quickly addressed.
I’ve really been enjoying my personalized formula (Tretinoin .025% & Hydroquinone 4% cream). I’ve noticed my sun spots hve started to fade. Dermatica also has such wonderful customer service! I was experiencing some dryness with my first formula and they quickly made an adjustment without any hassle.
Dermatica has the best customer service. I’ve called a couple of times & phone agents have been very helpful in answering my questions & getting me connected with dermatologists.
I finally found something that works for my skin.
Dermatica is fantastic! I love that I'm under the care of board certified dermatologists. The treatment is reasonably priced and effective. Customer service is top notch, they always respond quickly and are very helpful. I love seeing the results, I would highly recommend them!
I feel there is a miscommunication with the shipping department and customer service. I was asked whether I was happy with .025 tret and 8 percent azelaic acid. Before I had a chance to answer to customer service within like an hour my new prescription was shipped. It was a higher dose and I would have preferred to wait a bit before increasing the dose. I decided to give the new prescription a try. Depending on what happens I will contact customer service. I tried to change the presciption but it had already shipped. I think customer service and the shipping department need to work together.
I've been using dermatica for about a year now. I absolutely love my results with the tret and their serum and moisturizer. Recently I asked for them to increase the tret a bit which they did and I was looking forward to the increase. The end of January the order was shipped and on the 18th it was "delivered". When I went to my mailbox about an hour after, no package. I filed a missing package report with USPS but as usual got zero justice from them. They claim it showed delivered and that's that even if she put it the wrong mailbox they didn't care. I was so upset because I live on an extremely fixed income and couldn't afford to spend another $60 for a replacement 2 month supply. So I messaged Dermatica and explained the situation thinking it was a long shot but boy was I wrong. They immediately shipped out a 2 month replacement and I received it within the week. I cannot tell you how wonderful customer service was about this because in all honesty, they could've said there was nothing they could do. They didn't. I will tell you that I'm now a customer for life. As long as I'm using tret and skin care, I will only buy it from dermatica. I couldn't thank them enough for being such a great company. Turns out someone was stealing packages out of our mailboxes as my neighbor was also hit but decided they were going to catch the thieves and put up an infrared camera. Thank you Dermatica❣️
The product really works. My skin is a lot cleaner and the company is super responsive.
I am using the hydroquinone for melasma and it has absolutely made a huge difference. I love it. Thank you!
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