Daviesandcooper Bewertungen 

Quality and sizing are top notch as usual

If I could have given zero stars I would have. Thought I was buying sandals from a known and trusted British company, but after I'd placed my order, that name was nowhere to be seen and Davies and Cooper was there instead. They arrived two weeks after I'd ordered them, were shoddily made and not what I wanted. There was no returns label. I emailed them and got a reply directing me to their returns policy. I had to return them at my own expense to an address in China.
Don't touch this company with a barge pool.

The website looked good, the sandals looked good, and it mentioned shipping in the UK and their office in London. They took 2 weeks to arrive, which I didn’t understand as I could drive to London and back in a day! I checked the tracker, useless! I started to get suspicious so I checked out their London office and it looks like flats or apartments in Wembley. I then found out that my sandals were coming from Hong Kong! When they arrived I couldn’t wear them as they have sharp bits that stick into the top of your foot. Almost like glue has been put on the tied off stitching! After reading reviews I’m not sending back but I’ll try and do something with them or it’ll be £45 down the drain! BEWARE, just because the website looks professional, check them out!

Don't buy from them. The shorts, that looked great on the website, are of a very poor quality material and sizing that is too small. Definitely, not worth the money. To return them for a refund I have to send them back with a tracking service to China!! At my expense with no guarantee that they will confirm that they have arrived. So, probably more money down the drain. I've put it down to experience and will take more notice of reviews in the future before buying.

Total scam , goods not received after 2 months .
Please do not use this website .
I hope all the scammers get very ill 😷
THIS IS A SCAM …..

I’ve placed an order for some shoes, not sure why I didn’t check the reviews first, now I realise this is some sort of Chinese or Indian company, hence the long delay in any tracking or delivery confirmation.
I’m now expect them to be rubbish quality and take ages to arrive. This has happened to me before, thinking the website was high end quality, oh well at least I didn’t spend too much

I recently put a review on your site concerning Davies and Cooper. After a few emails to them concerning the three dresses I bought from them at a cost of over £70 which were badly made and the material in them dire. One of the dresses which was too small for me was made of polyester very thin and really awful. Anyway they offered me a 40% ie,£28.50 and told me I could keep the dresses or 100% off my next store order. neither of their offers are satisfactory I should have a full refund but I'm not going to get this off these scammers so I have taken the £28.50 and learnt an expensive lesson.

Website very confusing. Unable to reach by phone. Sent me double order and automated email response. Absolutely dreadful wish I’d checked reviews before ordering. Avoid.

I ordered a dress several weeks ago and still hasn't arrived. Avoid this retailer at all costs.
Total sham.

Website represented as UK however cheap Chinese product arrived. Sandals broke immediately, unusable. Not a true representation of picture. Avoid this company. Can't be bothered to return - why add to the carbon footprint. Avoid this company.

Shoes took more than three weeks to arrive.
Then I wanted to return them because they did not fit well. Was told I would have to pay the postage back to China. Charity shop will benefit.

Never again!

Very poor quality shoes and very difficult to obtain a refund. After much time and negotiation I managed a 50% refund. I would not recommend this company.

Davies and Cooper present themselves as a UK business by prominently displaying a UK address and UK mobile telephone number on their website. In reality, they are a drop-shipping operation, with orders fulfilled and dispatched directly from China.

As a result, customers only discover after purchase that any returns must be sent to China, making returns prohibitively expensive and, in many cases, impractical. This significant requirement is not clearly disclosed in the company's Terms and Conditions.

The website gives every reasonable impression that customers are purchasing from a UK retailer. Requiring consumers to return goods to China when exercising their statutory rights is inconsistent with those expectations and raises serious concerns under UK consumer law.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, traders must provide clear pre-contract information about cancellation rights and any return costs. Because Davies and Cooper failed to make it clear before purchase that returns would have to be sent to China, it is neither reasonable nor lawful to impose this requirement afterwards.

The company's pricing practices are also questionable. Products are routinely advertised with heavily inflated "original" prices before being shown as discounted by up to 50%. If those higher prices have not genuinely been charged within the relevant period, such discounts may breach UK pricing rules and mislead consumers.

Furthermore, many of the products sold by Davies and Cooper are available on Temu for around one-third of the price, suggesting the company is simply acting as a reseller while creating the impression of offering exceptional discounts.

Taken together, the company's presentation, pricing practices, and lack of transparency over returns raise serious concerns under the Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading commercial practices likely to influence consumers' purchasing decisions.

My advice is not to buy from them.

UPDATE
Thank you for your response. However, your reply does not actually address the specific concerns raised in my review.

Simply stating that your terms and conditions are “published on our website” and “reviewed regularly” does not answer the fundamental issue: where is it clearly stated, before a customer places an order, that goods are dispatched from China and that a customer exercising their right to return the goods may be required to send them back to China at their own expense?

Your website prominently displays a UK address and UK mobile telephone number, which gives a clear impression that customers are dealing with a UK-based retailer. If orders are in fact fulfilled directly from China, that is important information which should be made completely clear to consumers before they purchase.

Likewise, referring generally to your pricing information does not address the concern about the substantial “original” prices against which your products are routinely discounted. The issue is not whether a price is displayed on your website, but whether the higher reference prices represent genuine previous selling prices and therefore provide a legitimate basis for the claimed discounts.

I would therefore welcome a specific response to the following:

Are Davies and Cooper a UK-based trading business, or are orders fulfilled by suppliers in China and dispatched directly to UK customers?

Before purchase, where exactly on your website is it clearly stated that goods may have to be returned to China when a customer exercises their statutory cancellation rights?

What is the actual UK trading address from which Davies and Cooper operates, rather than the address displayed for correspondence/contact purposes?

Can you confirm that the “original” prices shown alongside your discounted prices represent genuine prices at which those products were previously offered for sale, rather than inflated reference prices created to make the current price appear substantially more attractive?

I am happy to correct my review if any of the above points are factually incorrect. However, a general statement that your terms are available and that you take compliance seriously does not resolve the specific concerns I raised.

I look forward to a substantive response addressing each point.

Like all the other reviewers, I've been had by this dishonest company. Their website looks like it’s UK based from an address in Wembley. It is not. It is a drop shop and the goods come from Hong Kong.
I ordered a pair of shoes for a wedding in 7 days time. Assuming they’d be here in time (from a UK Co) I continued with the order until I received an order acknowledgment…with a Hong Kong address!! Alarm bells started ringing so I did a check of the company and found all the negative reviews.
Rather than go through a barrage of emails with them and be met with hurdles, I contact my credit card company. They have given me a temporary refund while they investigate the company/transaction.
*Update* The shoes arrived 15 days after purchase which completely missed the deadline for their intended purpose. They are hideously cheap and nasty and a size too small. The toe box is not existent, the buckles are metal hooks and not even worth £10 let alone £40.
This site should be removed and banned from internet trading. I shall never again buy anything from an unfamiliar seller without first triple checking their reputation.
***UPDATE*** The credit card company has, after an investigation, refunded my money. I hope they were able to do a reverse transfer and take back the money from these thieves.
I urge you to push forward with a claim and work with the credit card companies. We need to hit these scammers where it hurts the most!

This company is from China not UK. The dresses took 16 days to vome and were cheap material and very poor made. I could not wear either of them and then realised Returns had to be shipped to China at customers expense.Obviously this is not an option and they know this. I had been conned into thinking I was dealing with a British firm. I am so annoyed with myself for being caught out here.£40 plus of my money wasted. I will never buy from one of thses Chinese sites again. This has been a hard lesson learnt.

Whilst website looks professional it is a store front for goods you can pay less for elsewhere. From order to delivery was 16days as parcel came from China. Tracking was useless, with no realtime updates. Ordered a pair of shoes which were packed into a bubble wrap envelope and shoved through my letter box by the delivery company. Finally, shoes didn’t fit as they are definitely not a UK size 6 and return costs are down to me and have to be returned directly to China incurring costs that make it pointless sending them back. AVOID THIS COMPANY AT ALL COSTS would be my advice.

Took long time for delivery was from china not Wembley cheaply made shoes disgusting of how much they cost stay away from this’s country they are scammers

Do not buy from this company they are crooks who will not help you refund their terrible products. They are not even in the UK. STAY AWAY

Warning this company Does not supply from Wembley UK. As they would like you think, items are supplied from China and other countries. Up to now it’s been 12days since we ordered and no sign of delivery yet.
The sandals have finally arrived what a load of rubbish do NOT BUY ANYTHING FROM THIS COMPANY you have been warned , Wish I could put a photo on here to show the Rubbish they have sent.