Currency Online Group Bewertungen 

928
•
TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The personal support I got from Kaya at COG over phone, email & especially WhatsApp was invaluable as I went through this process for the first time while juggling care for our baby. She was patient &... Mehr ansehen

Bewertet mit 5 von 5 Sternen

What an excellent experience. My first time using COG. Best rates. Super fast special delivery. Excellent customer service and very prompt replies. Big shout out to Mark who helped me from day... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was a bit hesitant initially, as you would sending cash to a company you found online, but I went ahead anyway! They gave clear directions from the start and kept me updated, via email, on the prog... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Needed US dollars in new and lower denomination notes for trip to Africa. Best rate provided and great comms around denomination request and delivery. Quick and easy payment process and fast delivery... Mehr ansehen

Unternehmensdetails

  1. Geldwechselservice

Informationen, die aus verschiedenen externen Quellen stammen

Currency Online Group specialise in home delivery Currency Cash and Currency Buy Back at the best rates in the UK.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

928 Bewertungen

5 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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4.7

Alle Bewertungen

(928)

40 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Brilliant.

Fabulous service with great rates, Delivery spot on, you have the choice of small, mixed or large notes, great service if you need to send any back, best currency exchange by far, highly recommend.

3. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No email confirmation…

I have not received a confirmation email that my bank transfer has been received. I sent a bank transfer to them two days ago. I am very worried that this is a scam.

17. März 2025
Bewertung ohne vorherige Einladung
Currency Online Group-Logo

Antwort von Currency Online Group

Hi,
Bank transfer payments are only confirmed received Monday To Friday between 9am and 5pm working hours. Your payment was made over the weekend so email confirmation of payment received would have been received on the Monday.
Debit card payments and payments made by open banking then the email confirmation is automated and received instantly.
Kind regards,
Paul

Bewertet mit 2 von 5 Sternen

I asked for a mix of notes

I asked for a mix of notes. I've been sent 20 of the same note. The notes are equivalent of a £50 note ie more difficult to spend. Not impressed.

14. März 2025
Bewertung ohne vorherige Einladung
Currency Online Group-Logo

Antwort von Currency Online Group

Dear customer,

I'm very sorry to hear that you were left dissatisfied with the notes contained in your order. We always do our best to provide the requested selection of currency denominations, but we do clearly state the following message on the order screen:

We will endeavour to provide your requested selection of notes however we cannot guarantee it.

We are partnered with the largest global currency wholesaler, but even with this in mind, sometimes particular currency denominations are not available at certain times due to supply chain issues.

Bewertet mit 5 von 5 Sternen

Great service

Great service when it came to exchanging a large amount of US dollars. Paid promptly when they said they would, and was the best exchange rate I could find in the market. Very friendly team, would come to them again in future!

11. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Gave me defaced $100 bills - While on holiday in Laos and Vietnam I…

While on holiday in Laos and Vietnam I have had a number of US Doller bills rejected by hotels and restaurants due to defacing on them. There are small stamp prints on a number of $100 bills. I contacted their currency online customer services and didn’t even get an apology. The email reply I received back was arrogant Avoid this company.

3. März 2025
Bewertung ohne vorherige Einladung
Currency Online Group-Logo

Antwort von Currency Online Group

We are very sorry to see this review.

It appears that you have visited an area that want pristine notes. This may be a region that has a closed currency and wishes to trade in US Dollars. Unfortunately, we cannot assume that this is the case with every US Dollar order that we receive. We supply our customers with perfectly legal tender but occasionally the notes are not brand new, which may be the reason for small marks on the notes.

In future, if you are planning to travel to similar regions, please contact us so we can do our best to supply you with mint and crisp notes.

We apologise if you feel that the tone of the response was not sufficient. We are looking into this further to ensure our replies do not come across this way.

Bewertet mit 1 von 5 Sternen

Beware

Beware! Ordered Mexican pesos. Delivery made on wrong day, not on day booked. By fluke we were in. Checked the money to make sure all correct, to find Dominican pesos mixed in with the Mexican. Absolutely furious. I have lost £65 worth of value in this transaction.

1. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I asked for small notes and instead…

I asked for small notes and instead they gave me the biggest ones available. They also rounded down meaning they kept part of what was owed to me. if they do this for everyone then they will be making extra profits which should be yours so watch out

20. Februar 2025
Bewertung ohne vorherige Einladung
Currency Online Group-Logo

Antwort von Currency Online Group

Dear customer,

I'm very sorry to hear that you were left dissatisfied with the notes contained in your order. We always do our best to provide the requested selection of currency denominations, but we do clearly state the following message on the order screen:

We will endeavour to provide your requested selection of notes however we cannot guarantee it.

We are partnered with the largest global currency wholesaler, but even with this in mind, sometimes particular currency denominations are not available at certain times due to supply chain issues.

Any rounding up or down is just due getting to the nearest currency denominations. We never leave the customer out of pocket, as the exchage rate will always reflect the currency received and paid for.

Bewertet mit 5 von 5 Sternen

My first time purchasing with Currency Online

My first time purchasing currency online
so a little unsure but it was a first class experience from start to finish. Ordered Australian, NZ and Singapore Dollars. The rates were excellent, the site easy to navigate and the mixed denominations as requested. Paid by debit card and currency arrived by Royal Mail as scheduled. Very highly recommended, now no need to purchase travel money on the high street at inferior rates of exchange !

12. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Reliable service, helpful team and top rates. Highly recommend!

I have been a customer of Currency Online Group for nearly a decade, and they're fantastic! Their currency buy-back service is quick, easy and reliable, and they consistently offer the best rates on the market. I recently opened an account with them for international transfers and have also had a great experience with their online platform: simple and intuitive. One of the things I particularly appreciate about COG is their friendly, personalised service with easy and fast communication. For example, when I was opening the account with them, they answered all my questions and shared the information I requested promptly and even offered a call to walk me through the details. I highly recommend them!

7. Februar 2025
Bewertet mit 5 von 5 Sternen

Great service

Great service, we ordered £1000 worth of Indonesian rupiah’s, the rate was excellent, and they arrived the next day.
Would definitely recommend.
We needed to speak to them about our order, they answered the phone promptly and our query was dealt with straight away.

30. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Trustworthy Company

I have used Currency Online Group for a number of years, with excellent exchange rates that cannot be beaten, great communications, customer service is outstanding, always contactable immediately via phone, bank transfers are smooth without any issue, this is a well-run trustworthy company, many thanks to Kaya and he’s team in the international department, I highly recommend this this company,

17. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant customer service

I use this company for international banks transfers. Excellent fast service with rates that are far better than those my bank offers. Whenever I need help the customer service is outstanding.

16. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A stress-free and efficient experience

Have an account with COG due to the majority of my salary being in USD and EUROS. My account manager Kaya has always gone above and beyond to ensure the exchanged monies arrive in my current account within the day. And always arranges a contingency plan for when he's out of the office, so there's no radio silence. A hugely convenient service and a pleasure to deal with.

18. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very pleased with their service!

The Currency Online Group team is excellent in every way, especially Kaya. I’ve done a bunch of international payments and their speed, service, communication and rates are the best I’ve ever experienced. Highly recommended.

12. Dezember 2024
Bewertung ohne vorherige Einladung

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