cruises.comBewertungen 

Found a good price for a summer cruise. Called and talked to Tom. He was really helpful. Made the whole booking really easy. Even gave me his direct extension if I have any further questions. Will definitely use him again!

I booked a cruise 🚢 after a text Chat with an agent. I specified that I wanted a room with a seating area (typically a Mini Suite ) and the CHAT agent confirmed my choice with a link to a booking site. I booked what I thought was that specific type of Room with a Seating Area, but the confirmation email I received later listed a Premium Balcony (PB) Room. I looked into it further online and the PB type room doesn’t have a seating area. I got on the phone and tried to straighten it out. To my great relief, a lovely lady named Ann saved the day by securing a Mini-Suite for my mom and me without a huge increase in the final price. That was such a great gift of helpfulness.

I’m truly grateful for Ann’s support and the tips she shared on how best to plan, prepare, and enjoy our March 2025 trip.

Great customer service. I had Robin Schafer help me and he is the best agent I have ever dealt with! Haven't been on the cruise yet, but I highly recommend him if you need a very patient agent! Thanks Jerry

Kenyan returns are calls answers our questions and makes it easy to book

I love how the agents are so happy and friendly...They love the traveling concept. We took a cruise from Long Beach to Baja. Last January and loved it..The whole experience was wonderful..

Shavon is great to work with. We have had the pleasure of booking a number of cruises with her

While checking my loyalty points at Royal Caribbean came across a cruise that appealed to me. I called Lynn Mckinney(my travel agent at Cruises.com) and within 15 minutes the suite i wanted was booked. I have a medical issue which is causing me to miss a Sept.8,2024 cruise from Galveston and that cruise was canceled in the same phone call. This kind of service is why I keep calling Lynn year after year. Warm, friendly, knowledgeable, professional service each and every time. and when the occasional problem arises it is solved without a gripe. Just like this booking!

I have gone on many cruises over the last 25 years with my family. In the past, I had always booked directly with the cruise line, so I had never used a service like cruises.com before.
I decided to use them this time because I was really busy and I only had a short window of time where my whole family could get together for this cruise, so I wanted to know all of my options quickly.

When I called cruises.com, I got to speak with John Pierce, who was very helpful. He took the time to really listen to what I was looking for, and then he gave me several options that met my criteria. After talking to me for some time, John also helped me realize that some things were more important to me than others, and that helped me make my decision.

John never made me feel rushed. In fact, when it was getting late and I decided I wanted to run some things by one of my family members before making my final decision, he nicely offered to call me back the next day. He called me back the next day at exactly the time that he said he would call, and we completed the booking. He answered all of my questions — and I definitely had a lot of questions! — and he made the booking process extremely easy for me.

I was very happy with all of my interactions with John Pierce and cruises.com. John was extremely knowledgeable about the different cruises and cruise lines and was always very patient and professional. I will definitely use cruises.com — and John Pierce — again next time we go on a cruise!

I highly recommend Cruises.com. Jenifer Thomas is the BEST. She does everything she can possibly do to make your experience the best and find you the best rates and bonuses for you!!!

The representative was great and so helpful.
She was very informative and polite.

I wish there was a discount price for children up to 17 years old., or students in general.

There should be a discount as well for medical assistants and nurses as well.

Willingness to work with us to make sure we got what we wanted

Terri Whitmire was extremely helpful and well understood what we were looking for in a Caribbean cruise. She made the booking experience a delight.

We had a very patient representative from Cruises.com working with us to can cel one cruise and reserve another. They were very knowledgeable and helpful as we went through the process. Highly recommend.

They advertised a super low rate but would not honor it. No reason given.

Ease of booking online, able to take advantage of specials.

3rd time we have booked and have always had a satisfactory experience

Great experience. Martin was a pleasure to work with. Very patient with us as we had to get additional info for some of the 8 folks we were booking on the cruise. Couldn’t ask for a better experience.

True professionals. Knowledgeable and very friendly to work with. No waiting on hold to speak with a cruise agent. Definitely worth booking your cruise through cruises.com.

Easy navigate website, fast and complete checkout With immediate follow up