cruises.comBewertungen 

Very friendly. Answered all of my concerns

One good friend cruise to Alaska often, and enjoy her adventure every time. She highly recommend cruising with the Royal Caribbean.

I am still waiting to see how well this site works. Not sure how long it will take to show up on my Royal Caribbean account

Do not use. Had to pay additional fees to select a cabin.. not made clear in online booking. Customer support offered no remedy.

I logged onto the Cruises. Com Website. Ease of locating and Cruise, was quite easy. Would recommend SITE to Others.

Briana (travel agent! was knowledgeable, pleasant, thorough and very helpful!

Great customer service. I love your prices. Everyone in your company is very helpful

This company will promise you things like on board credit and will not follow through. When I called about it, my agent never called back and the agent I finally talked to told me it was my fault because I didn't call them enough and remind them. They did not come through with other services (putting in my cruise line loyalty numbers, putting in the celebrations we had on the cruise). I had to do all of that myself.

Decided last minute to book a cruise for this month. Had the pleasure of working with Luke Gonzalez again, he is always friendly, efficient and thorough. He always makes booking Quick and easy

DO NOT BUY THE INSURANCE From CRUISES.COM DIRECTLY!!!
We Bought the insurance through cruises.Com. We were unfortunately lost our house in hurricane Helene. A uninhabited home was covered under AON insurance. We filled all the paper work along with our other friends. It has been 6 mo. All I get is a request for more of the same paper work or someone else’s paper work . I continue to send the same paperwork in over and over it’s like 50 first dates! Cruises.com said we can’t help you we only sell it!! But they told the insurance company we took a credit??? I got a letter from Virgin Cruises that I did not take a Credit. And when you call them on it they hang up on you!
My advice get your own Insurance.

The website states to call in to make reservation for the free parking deal. It does not say there is a minimum cabin value amount required. The agent refused to give me the promo. I use cruises.com all the time. If I had known I could not get the parking promo I would have booked on line and not spend a 10-15 wait time for an answer over the phone. Very disappointing.

This is our 2nd time using Cruises.com. Both times have been Flawless. Sara is excellent and has been very responsive and helpful!

Working with Scott was wonderful. He took so much time finding us the best river cruise at an amazing price. He was very knowledgeable and offered so much great advice.

John was Great. My only concern is my cruise history seems incomplete on your records. To my mind I believe that both my sister Jean Gatzemeyer and I should be diamond. We have 12 NCL cruises that go back to 2013. All but one were booked with cruises. I also think I have a couple other cruises without Jean…

Unfortunately Effie Stone couldn’t find the cruise I wanted at the price I wanted to pay, BUT she was brilliant and kept me fully informed all the time.
I will definitely use them in the future. 5 Stars.

Ann, in Florida at ext. 33476, was outstanding when we could not reach our original counselor to change our original booking. She verified it would be a minimal cost change, issued us a refund for the lower cost generated by the change, ship credits, etc., etc
Kudos to Ann!!!!!!!

Customer service was helpful with getting a cruise booked at a decent rate in a short amount of time. They did not disclose all the additional fees that would be added after booking. They promote parking included, and money on board after booking, however, read carefully because parking is only included for cruises over 8 nights, and on-board money is only $25 for a balcony room. Get travel insurance through a third party company as it's cheaper and provides more coverage than what cruises.com offers. So, customer service was good, but transparency on most perks was not great. Also do extensive research on the cruise ship if traveling with toddlers, most ships do not allow swim diapers of any kind in pools, and very limited activities for toddlers on Mariner of the Seas despite cruises.com sales person saying that the ship was toddler friendly and had a splash pad, it did not have a splash pad and all slides are for older children.

Fast and easy to use website to find cruises you’re looking at. Easy to book had no issues and picked room I wanted.