Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pure awful! I have been dealing with Alisa — avoid at all costs. This person could ask questions all day in an empty room. I respect the process, but the way this service has been handled has alread... Mehr ansehen
Unternehmen hat geantwortet
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Mehr ansehen
Unternehmen hat geantwortet
I am using CRB Direct for an extended DBS check and Tom has consistently provided excellent help and advice in my times of need. Thank you Tom :-)
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktinformationen
27 Old Gloucester Street, WC1N 3AX, London, Vereinigtes Königreich
- support@crbdirect.org.uk
- crbdirect.org.uk
4.4
Hervorragend
2667 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Thanks for sorting my issue Stephen!
14. September 2026
Antwort von CRB Direct
Hi Jessica, thank you for your review. We’re really glad to hear Stephen was able to get everything sorted for you. If you need anything else, our team is here to help.
Started an application and paid several…
Started an application and paid several fees and it froze.
Tried to log on with my details and they couldn't be found.
No contact number so emailed.
That was four days ago. I needed to apply four days ago.
Emailed again. Please dont waste your time.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Kate, thank you for your review. We’re sorry to hear about the issues you’ve described. We’ve tried to locate your application using the details provided, but nothing is appearing on our system. To investigate this properly, please reply to the information request sent to you by Trustpilot so we can identify your application and check what happened.
Once we have your details, our support team will contact you directly to help resolve this.
Good when its good but very bad when…
Good when its good but very bad when its bad.
Better and cheaper companies out there.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Kerry, thank you for sharing your thoughts. I’m sorry to hear parts of your experience didn’t meet expectations. Our support team will get in touch to help resolve anything still outstanding and make sure everything is put right.
Antwort von CRB Direct
Hi Athamos, thank you for sharing your feedback. We’re really glad to hear our customer service team made a great impression. Your experience matters to us, and it’s wonderful to know we delivered the support you needed. If anything else comes up, we’re here to help.
Very thorough
Very thorough, helped us through the whole process.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Lewis, thanks so much for your feedback. We’re really glad the team could guide you through each step and make the process feel straightforward. It’s great to hear you had a thorough experience with us. If you ever need support again, we’ll be here to help.
The staff are very friendly and help…
The staff are very friendly and help you along the way,
I personally want to thank Kathryn for all her help and the quick response.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Joanne, thank you for your review. We’re really glad to hear our staff were friendly and supported you throughout the process. Kathryn will be pleased to know her help and quick response made a difference. If you need anything else, we’re here to assist.
The process and web portal is really…
The process and web portal is really nice to work through, with assistance almost instant when required, Kathryn supported us really well with concise questions when needed,
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Tim, thank you for your review. We’re really glad to hear you found the process straightforward and that assistance was available when you needed it. It’s great to know Kathryn supported you so well with clear, timely guidance.
We appreciate you taking the time to share your experience.
Very good response time and good job
8. September 2026
Antwort von CRB Direct
Hi Aqil, thank you for your review. We’re really glad to hear you had a good experience and that everything was handled quickly for you.
If you ever need anything in the future, our team is here to help.
Kathryn has been so helpful and patient…
Kathryn has been so helpful and patient with my requests. Her responses have been prompt and knowledgeable guiding me every step of the way! Thank you so much for you help!
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Bardha, thank you for your review. We’re delighted to hear how helpful and patient Kathryn has been. It’s great to know her prompt and knowledgeable guidance made the process easier for you.
We’ll make sure your kind feedback is passed on to her.
helpful and great communication
Kathryn was very helpful through the process, great communication.
25. August 2026
Antwort von CRB Direct
Hi Michelle, thank you for your feedback. It’s great to hear Kathryn made the process clear and kept communication running smoothly throughout. We’re glad she was able to support you, and if you need anything further, we’re always here to help.
Very helpful support through a complex…
Very helpful support through a complex process
4. September 2026
Antwort von CRB Direct
Hi John, thank you for your feedback. We’re really glad our support team could guide you clearly through a complex process. If you need anything else along the way, we’re here to help.
Kathryn who dealt with the submission…
Kathryn who dealt with the submission was very helpful there is so many confusing things involved it isn't simple but she guided me through it.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for sharing your experience. There’s a lot involved in the process and it can feel confusing at times, so I’m really glad Kathryn was able to guide you through everything clearly. We’ll make sure she sees your kind feedback. If you need anything else, we’re here to help.
Kathryn helped me with my enhanced DBS…
Kathryn helped me with my enhanced DBS check, she was super friendly and helpful, quick with responses, making the process easy and straightforward, I would highly recommend.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi George, thank you for sharing your experience. We’re really glad to hear Kathryn made your enhanced DBS check feel easy and straightforward. She’ll be pleased to know her friendly support and quick responses made a difference. We appreciate your recommendation and your kind feedback.
Very helpful and effective
Very helpful and effective. Kathryn had some further questions and made sure the right DBS was applied for. Would recommend
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Joel, thank you for sharing your experience. It’s great to hear that Kathryn made the whole process smooth for you. We appreciate your recommendation and are glad we could help.
Antwort von CRB Direct
Hi Dave, thank you for your feedback. We’re glad to hear you received an immediate response and that the team were able to help right away.
I just had some easy going and forth…
I just had some easy going and forth which ultimately saw my application get submitted with ease. Great service. Kathryn was a star.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Mikes, thank you for sharing your experience. It’s great to hear the back‑and‑forth was smooth and helped get your application submitted without any hassle. Kathryn will be delighted to know her support made the process easy for you. We appreciate you taking the time to leave this review.
Very helpful and quick responses
2. September 2026
Antwort von CRB Direct
Hi Rob, thank you for your feedback. We’re glad to hear you found the support helpful and the responses quick. It means a lot that you took the time to share your experience.
Good quick communication
1. September 2026
Antwort von CRB Direct
Hi Peter, thank you for your feedback. We’re really glad to hear the communication felt quick and straightforward. If you need anything else, our team is here to help.
DBS online experience summary
Completing such a large number of applications is an arduous task at the best of times, and even more so on the very day the new DBS legislation comes into effect. The updated requirements demand far greater due diligence and vigilance, creating heightened scrutiny and making an already complex process even more comprehensive to navigate.
Throughout all of this, communication was patient, and clear. It was grounded in integrity, and was guided with a sense of safety and steadiness that transformed what could easily have become an increasingly stressful experience into one I felt supported through with clarity and understanding. I am genuinely grateful for the care, professionalism, and reassurance provided.
1. September 2026
Antwort von CRB Direct
Hi Janan, thank you for taking the time to share such thoughtful feedback. Completing a high volume of applications on the day new DBS legislation comes into effect is never simple, and I’m glad to hear the process still felt clear and well‑supported throughout. Your comments about the communication mean a great deal. We’re truly pleased that the team’s care and professionalism helped turn a complex moment into a smooth experience.
Review
Review
I received replies quickly and efficiently with clear explanations as this was something I had not done before.
Ross was very helpful and patient in assisting with the completion of this application.
1. September 2026
Antwort von CRB Direct
Hi Christina, thank you for your review. We’re really glad to hear the replies you received felt clear and helpful, especially with this being your first time completing an application like this. Ross will be pleased to know his patience and guidance made the process easier for you.
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