Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pure awful! I have been dealing with Alisa — avoid at all costs. This person could ask questions all day in an empty room. I respect the process, but the way this service has been handled has alread... Mehr ansehen
Unternehmen hat geantwortet
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Mehr ansehen
Unternehmen hat geantwortet
I am using CRB Direct for an extended DBS check and Tom has consistently provided excellent help and advice in my times of need. Thank you Tom :-)
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktinformationen
27 Old Gloucester Street, WC1N 3AX, London, Vereinigtes Königreich
- support@crbdirect.org.uk
- crbdirect.org.uk
4.4
Hervorragend
2667 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Antwort von CRB Direct
Hi Michael, thank you for your review, we’re really glad to hear the communication felt brilliant for you. We appreciate you taking the time to share your experience.
This company are complete scammers ...I…
This company are complete scammers ...I paid for £89 for a enhanced DBs check and they only supplied a basic one .. do not use this company !!! They take your money and do not supply the service paid for .. and won't refund the monies owed ...
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Corine, thank you for sharing your experience, I’m really sorry to hear this. It sounds like there may have been a genuine mix‑up between the basic and enhanced application, and our support team will contact you directly to look into what happened and help resolve this for you.
Kathryn
Kathryn was very helpful and prompt with her responses.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sharon, thanks so much for sharing your feedback. Kathryn will be delighted to hear this.
Her prompt, helpful support is something we’re really proud of, and it’s great to know it made a difference for you.
As we are navigating the landscape of…
As we are navigating the landscape of the UK, Ross was an incredible source of information and his attention to detail in our application was beyond expectations.
22. September 2026
Antwort von CRB Direct
Hi Grazia, thank you for sharing your experience. Navigating a new system can feel overwhelming, so it’s great to hear that Ross was able to guide you through everything with such care and attention to detail. We’re delighted he exceeded your expectations and made the process easier for you.
Very helpful and striaght to the point
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sarah, thank you for your review. We’re really glad to hear you found the service helpful and straight to the point. We appreciate you taking the time to share your experience.
Very disappointing service
Very disappointing service. There is no direct way to communicate with the company, and even submitting a straightforward contact form can take the best part of three days to receive a response.
When you’re paying for a service, you would expect a reasonable level of communication and a much more prompt response, particularly from a business where customer support is such an important part of the service.
Unfortunately, the lack of communication makes the whole experience frustrating and unnecessarily difficult. I would recommend looking elsewhere for a company where you can actually speak to someone and receive timely support when you need it.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Dave, thank you for sharing your feedback. I’m sorry to hear how difficult it was to get a response when you needed help, that’s not the experience we want for anyone using our service. Clear and timely communication is an important part of what we do, and it’s disappointing to learn we fell short for you.
Our support team will contact you directly to assist and make sure your query is resolved. We appreciate you taking the time to let us know what happened, and we’ll use your comments to improve the way we support customers moving forward.
I paid for enhanced DBS and I was given…
I paid for enhanced DBS and I was given basic
14. September 2026
Antwort von CRB Direct
Hi Samuel, thank you for your review. I’m sorry to hear you expected an Enhanced DBS but received a Basic check instead, that’s understandably frustrating. It sounds like there may have been a genuine mix‑up during the application process, and we’d like to look into this properly for you.
Our support team will contact you directly to review what happened and help get this resolved. Thank you for bringing it to our attention.
Kathryn has been super helpful and very…
Kathryn has been super helpful and very swift in her responses - excellent customer service, thank you!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Natalie, thank you for your lovely feedback. We’re delighted to hear Kathryn was so helpful and quick in her responses. We really appreciate you taking the time to share your experience.
Antwort von CRB Direct
Hi Laura, thank you for sharing your feedback. We’re really glad to hear Ross’s patience and support made a positive difference during your experience. We appreciate you taking the time to leave a review.
It was very difficult to complete.
It was very difficult to complete.
Very discriminating if you don't have a passport.
I made a mistake by choosing this company.
Very poor communication
I couldn't phone them as no number on website.
11. September 2026
Antwort von CRB Direct
Thank you for sharing your experience. We want to be absolutely clear that we never aim to discriminate against anyone, and we take this accusation very seriously. Our process supports applicants with or without a passport, and we’re sorry that this wasn’t how it felt for you.
We also understand how frustrating communication issues can be. A member of our support team will contact you directly to help resolve this and make sure you can complete your application smoothly.
Antwort von CRB Direct
Hi Jarrod, thank you for your feedback. We’re glad to hear you received a speedy reply and that everything was resolved just as you needed. We appreciate you taking the time to share your experience and are always here to help with anything further.
I wanted to check if one was done this…
I wanted to check if one was done this year. When I found that it had been done one in Mars I still wanted to ask for a copy of the certificate since my original copy is not found.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Nicole, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Kathryn was very helpful and efficient…
Kathryn was very helpful and efficient in supporting me.
The platform seems to have some issues at times with what it saves and when trying to pay for applications.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Fiona, thank you for your feedback. It’s great to hear that Kathryn was helpful and efficient in supporting you throughout the process. She’ll be really glad to know her guidance made a difference.
We’re sorry for the trouble you experienced with the platform. Our team is already looking into the saving and payment issues you mentioned so we can make this smoother for you and others going forward.
Thank you again for taking the time to share your experience.
Very helpful and knowledgeable
Very helpful and knowledgeable. Went out of her way to explain things/answer our queries.
14. September 2026
Antwort von CRB Direct
Hi Simon, thank you so much for sharing your experience. We’re really glad to hear that our colleague took the time to explain everything clearly and make the process easier for you. Your feedback means a lot to us, and we’ll be sure to pass your kind words. If there’s anything else you need, we’re always here to help.
Very helpful contact who dealt with our…
Very helpful contact who dealt with our enquiries in a patient, timely and professional manner (as it was all new to us).
14. September 2026
Antwort von CRB Direct
Hi Samantha, thank you for taking the time to share this. We’re really glad to hear that our colleague supported you with patience and professionalism, especially since the process was new to you. It’s great to know you felt well looked after throughout your enquiries. If you ever need anything else, we’re here to help.
Alisa was very efficient and helpful as…
Alisa was very efficient and helpful as always!
15. September 2026
Antwort von CRB Direct
Thank you for your feedback. It’s wonderful to hear that Alisa was efficient and helpful, as always. I’ll make sure your comments are passed on to her. We really appreciate you taking the time to share your experience.
Appalling service
Appalling service. I had to request a refund. Avoid at all costs and use another provider.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for sharing your feedback. I’m sorry to hear things haven’t gone as expected. A member of our support team will contact you directly to review your refund request and help get this sorted. We appreciate your patience and the chance to put this right.
Antwort von CRB Direct
Hi Wendy, thank you for your review. We’re really glad to hear the service was quick, easy, and prompt for you. We appreciate you taking the time to share your experience. If you ever need anything in the future, our team is here to help.
Olivia is very efficient
Olivia is very efficient; she responds quickly and is always very clear. She is extremely helpful and I know when I have a query, she will respond and help resolve an issue.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Lindsey, thanks for sharing your experience. It’s wonderful to hear how efficient and clear Olivia has been, and that you feel confident reaching out to her whenever you need support. We’re glad she’s been able to help resolve your queries so smoothly.
We appreciate you taking the time to leave this feedback.
Don’t use !
Don’t use !
I registered for a DBS check they took my money first then told me they can’t process the check but no way to call them and get my refund.
Wasting my time and money!!
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Warren, thanks for providing that information. I’m sorry for the frustration this caused. Our support team will contact you directly to review your application and help resolve the issue with your refund.
We’ll be in touch shortly to get this sorted for you.
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