Pure awful! I have been dealing with Alisa — avoid at all costs. This person could ask questions all day in an empty room. I respect the process, but the way this service has been handled has alread... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Mehr ansehen
Unternehmen hat geantwortet
Ross took the time to contact me directly and work closely to get the correct documentation provided as well as talking me through the Enhanced DBS process succinctly. This is the third time I have us... Mehr ansehen
Unternehmen hat geantwortet
Ross was fantastically supportive. We were having to apply for an unusually high volume of DBS, and I was very rusty after a 7 year break from using this type of platform. Ross was informative, patien... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktinformationen
27 Old Gloucester Street, WC1N 3AX, London, Vereinigtes Königreich
- support@crbdirect.org.uk
- crbdirect.org.uk
4.4
Hervorragend
2664 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Kathryn was very helpful
Kathryn was very helpful. It has been a nightmare sorting this enhanced DBS and Kathryn has made my life much easier by guiding me through the application
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Dean, thank you for sharing this, and I’m really glad to hear Kathryn was able to make the enhanced DBS process easier for you. It can feel overwhelming at times, so it’s great to know her guidance helped smooth things out. We’ll make sure she sees your kind feedback. If you need anything else as you continue with your application, we’re here to help.
Alisa Customer Service
Alisa, the Customer Service Advisor, was excellent, very helpful, clear directions, thorougher and prompt assistance.
Having a telephone access rather than all being done by email would have sped up the processing significantly.
23. September 2026
Antwort von CRB Direct
Hi Paul, thank you for your feedback. It’s great to hear that Alisa was excellent and provided clear, thorough and prompt support throughout your application. I’ll make sure your comments are passed on to her.
We appreciate your note about telephone access. While most of our processing is handled securely online, we’re always reviewing how we can make the experience smoother, and your suggestion is genuinely helpful. Thank you for taking the time to share it.
Tom was so efficient
Tom was so efficient! I was struggling with a couple of technical issues processing the DBS for my colleague. He answered all my questions efficiently and was extremely helpful :) Thank you Tom.
Rachel Maurizi.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for sharing this, Rachel. It’s great to hear Tom was able to help so efficiently. Technical issues can be frustrating, so I’m really glad his clear answers and support made the process easier for you and your colleague. He’ll truly appreciate your kind words. If you need anything else, we’re always here to help.
Great Support from Ross
Ross was fantastically supportive. We were having to apply for an unusually high volume of DBS, and I was very rusty after a 7 year break from using this type of platform. Ross was informative, patient, and dedicated a great deal of time to supporting me to get the applications completed. Having to call me back several times to talk me through things. It was greatly appreciated.
24. September 2026
Antwort von CRB Direct
Hi Natalie, thank you for sharing this. It’s great to hear Ross was able to support you so thoroughly. Managing a high volume of DBS applications can be challenging, especially after a long break, and it’s wonderful to know his patience, clear guidance, and willingness to call back multiple times made the process manageable for you.
He’ll really appreciate your kind words, and we’re glad his help made a genuine difference. If you need anything else as you continue with the remaining applications, we’re here to support you.
Customer Support
Tom was my support advisor and replied very quickly to all my questions and i had plenty. He even called me and talked me through the application process which was slightly confusing. I have dealt with a lot of customer support over the years and i must admit Tom was by far one of the best. Nothing was too much trouble.
25. September 2026
Antwort von CRB Direct
Hi Nicola, thank you so much for sharing this. It’s great to hear your experience was so positive. I’m really glad the support you received felt quick, clear, and genuinely helpful, especially with a process that can sometimes be a bit confusing. If you need anything else at any stage, we’re always here to help.
Would definitely recommend
Kathryn was really helpful and clear with her messages
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Žygimantas, thank you for sharing this. It’s lovely to hear Kathryn made everything feel clear and easy to follow. She’ll be really pleased to know her support stood out. We appreciate you taking the time to leave a review.
Fantatsic customer service
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Alex, thank you for leaving this. We’re really glad to hear you received fantastic customer service. It’s exactly the experience we aim to deliver, and the team will appreciate your kind words. If you need anything else as you continue the process, we’re here to help.
Impressed by Ross and would highly recommend
Ross was polite, clear, articulate and really helpful in explaining what was needed to complete my DBS application. He listened and came across as well-informed so I had every confidence in him as he took me through the process
25. September 2026
Antwort von CRB Direct
Hi Caroline, thank you for sharing this feedback. It’s great to hear Ross made the process feel clear and straightforward. He’ll be really pleased to know his support made a difference. We appreciate you taking the time to leave a review.
All my queries were answered swiftly.
All my queries were answered swiftly.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Adebayo, thank you for your review. We’re pleased to hear that you received quick responses throughout the process. If you need anything further, our team is always here to help.
Kathryn has been assigned to support my…
Kathryn has been assigned to support my company with completing our DBS checks. She has been extremely helpful throughout the process and has maintained excellent communication with us regarding each application. Kathryn is professional, responsive and always happy to answer any questions. Her support has made the DBS process much easier, and I would highly recommend her and CRB Direct.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sadia, thank you for sharing your experience. We’re really glad to hear that Kathryn has been supporting your team so well throughout the DBS process. Clear communication and responsive guidance are exactly what we aim for, and it’s great to know her help made everything easier. We truly appreciate your recommendation and look forward to assisting you with future applications.
Antwort von CRB Direct
Hi Luzen, thank you for your review. We’re really glad to hear you received a quick response and excellent customer service. We appreciate you taking the time to share your experience.
I have a pleasure to dealt with…
I have a pleasure to dealt with Katherine - super efficient service. The best!
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Pamela, thank you for your review. It’s great to hear you had such a positive experience with Kathryn and found her support efficient. We really appreciate you sharing your feedback.
Excellent services and instant…
Excellent services and instant communication.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sunny, thank you for your review. We’re really glad to hear you found the service excellent and the communication instant. We appreciate you taking the time to share your experience.
I thought i was getting a dbs check but…
I thought i was getting a dbs check but it wasn't that at all. Now I want a refund. Do you think I can contact them NO.
Scam. Scam Scam Scam
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for your review. Our support team will contact you directly to help with your request and go through your application with you.
Enhanced DBS CHecks
Really efficient sevice. Couldn't have done it without them !
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Adam, thank you for your review. We’re really glad to hear you found the service efficient and helpful. It’s great to know the team could support you through the process. If you need anything else, we’re always here to assist.
Tom responded very quickly and was very…
Tom responded very quickly and was very helpful. Resolved issues immediately. Thank you
23. September 2026
Antwort von CRB Direct
Hi Kylie, thank you for your review. I’m glad to hear everything was resolved quickly and that Tom was able to help right away. We appreciate you taking the time to share your experience and are always here if you need anything further.
Good communication and process
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for your review, we’re really glad to hear the communication and process worked well for you. We appreciate you taking the time to share your experience.
Antwort von CRB Direct
Hi Michael, thank you for your review, we’re really glad to hear the communication felt brilliant for you. We appreciate you taking the time to share your experience.
This company are complete scammers ...I…
This company are complete scammers ...I paid for £89 for a enhanced DBs check and they only supplied a basic one .. do not use this company !!! They take your money and do not supply the service paid for .. and won't refund the monies owed ...
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Corine, thank you for sharing your experience, I’m really sorry to hear this. It sounds like there may have been a genuine mix‑up between the basic and enhanced application, and our support team will contact you directly to look into what happened and help resolve this for you.
Kathryn
Kathryn was very helpful and prompt with her responses.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sharon, thanks so much for sharing your feedback. Kathryn will be delighted to hear this.
Her prompt, helpful support is something we’re really proud of, and it’s great to know it made a difference for you.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.