Not the easiest of processes but the support is excellent. Kathryn was consistent and patient in helping us navigate the various forms. She was clear and concise and it made the experience much simple... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pure awful! I have been dealing with Alisa — avoid at all costs. This person could ask questions all day in an empty room. I respect the process, but the way this service has been handled has alread... Mehr ansehen
Unternehmen hat geantwortet
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Mehr ansehen
Unternehmen hat geantwortet
I am using CRB Direct for an extended DBS check and Tom has consistently provided excellent help and advice in my times of need. Thank you Tom :-)
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Kontaktinformationen
27 Old Gloucester Street, WC1N 3AX, London, Vereinigtes Königreich
- support@crbdirect.org.uk
- crbdirect.org.uk
4.4
Hervorragend
2667 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Dear Sirs
Dear Sirs
Just to confirm my experience so far with your team
particularly with Stephen, when guiding myself and my team through this very in depth and secure procedure to gain our very important clearance..
Thank you
Peter
28. August 2026
Antwort von CRB Direct
Thank you, Peter. We’re glad to hear your experience with the team has been positive so far. Stephen will be pleased to know his guidance has been helpful as you and your colleagues work through this process.
Antwort von CRB Direct
Hi Natalie, thank you for sharing your experience. We’re really pleased to hear you’ve found the process helpful and reassuring.
I have received great help from Ross
I have received great help from Ross, difficult as a first experience but much easier once he started helping me.
28. August 2026
Antwort von CRB Direct
Hi Valentine, thank you for sharing your experience. We’re really glad to hear Ross was able to make things easier for you, especially with it being your first time going through the process. It’s great to know his help made a difference. If you need anything further as you continue, we’re here to support you.
Antwort von CRB Direct
Hi Katy, thank you for your feedback. We’re really glad to hear Kathryn was great and that she was able to support you so well. We appreciate you taking the time to share your experience.
Kathryn was really helpful!
Kathryn was really helpful and as this was the first DBS I have ever had to sort, she guided me through the process and it was very straight forward.
Thank you for your help and sorting this quickly for me.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Abbie, thank you for sharing your experience. We’re really glad to hear Kathryn was able to guide you through your first DBS check and make everything feel straightforward. She’ll be pleased to know her support made a difference.
We appreciate your kind words and are happy we could get everything sorted quickly for you. If you ever need help again, we’re here.
Kathryn is very helpful and quick to…
Kathryn is very helpful and quick to respond!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Jack, thank you for sharing your experience. We’re really glad to hear that Kathryn was helpful and quick to respond. If there’s anything more you need, our team is always here to assist.
Excellent communication
Excellent communication
Aided the fast processing of DBS in time for the new ruling in September
25. August 2026
Antwort von CRB Direct
Hi Kerry, thank you for your review. We’re really glad to hear our communication helped make your DBS process quick and straightforward, especially with the new September ruling approaching. It’s great to know the team’s support made a difference. We appreciate your feedback and are always here to help whenever you need us.
Antwort von CRB Direct
Hi Rebecca, thank you for your feedback. We’re really glad to hear Kathryn’s communication made everything straightforward and easy. She takes great care in keeping customers informed, and your kind words mean a lot.
Very thorough and professional
Very thorough and professional. Always helpful and available. Overall a great experience
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for sharing your experience with us. We’re glad to hear you found our service thorough, professional, and consistently helpful. The team is always here to support you, and it’s great to know that this made a positive difference throughout your journey. We truly appreciate your feedback.
Great Service I would definitely…
Great Service I would definitely recommend this company
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Fiona, thank you for your review. We’re really glad to hear you had a great experience and would recommend the service. We appreciate you taking the time to share your feedback.
Really helpful through the process and…
Really helpful through the process and updated me every step of the way. 5 starts and really pleased with the customer service! Thanks again for your help.
24. August 2026
Antwort von CRB Direct
Hi Sam, thank you for sharing your feedback. We’re really glad to hear the process felt smooth and that you were kept updated throughout. It’s great to know the customer service made a positive difference for you.
Antwort von CRB Direct
Hi Kelly, thank you for sharing your feedback. We’re really glad to hear your experience felt prompt and easy, and Ross will be pleased to know his support made a difference. We appreciate you taking the time to leave a review.
Very prompt and efficient service.
Very prompt and efficient service.
Would highly recommend
21. August 2026
Antwort von CRB Direct
Hi Tracy, thank you for your feedback. We’re really glad to hear you found the service prompt and efficient, and we truly appreciate your recommendation. Thank you for taking the time to share your experience with us.
Antwort von CRB Direct
Hi Kaytee, thanks so much for your kind words. Ross will be really pleased to know his patience and support made a difference. We’re glad you had a great experience.
Kathryn at CRB was excellent any…
Kathryn at CRB was excellent any request for additional information were clear, concise, and delt with efficiently.
I was very happy with the service.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Thank you for sharing your feedback. I’m really glad to hear Kathryn provided such clear and efficient support throughout your application. It’s great to know her guidance made the process straightforward for you. We appreciate your kind words and are pleased you were happy with the service.
Easy to.undwrstand the instructions
Easy to.undwrstand the instructions.
Agent was very helpful and professionalism was showing excellent.
Handled my issue with friendly manner
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Kamal, thank you for sharing your experience. I’m really glad to hear the instructions were clear and easy to follow. It’s great to know our agent was both helpful and professional throughout, and that your issue was handled in such a friendly way. We appreciate your feedback and look forward to supporting you again whenever you need us.
Very patient with first-time applicants
Our business recently received a new opportunity to conduct services in schools, and thus required our staff to have an enhanced DBS check. I've never needed to apply before and therefore wasn't fully certain about the requirements and what applied to us.
After initially submitting my first application I was reached out to by Kathryn to support with submitting the application; she was extremely patient with my lack of knowledge and understanding of my business' needs and helped me get the application sorted exactly as I needed it.
She's currently helping with getting my remaining applications sorted.
A great team and service 🙂
19. August 2026
Antwort von CRB Direct
Thank you for your review. We’re glad to hear Kathryn was able to guide you through the enhanced DBS process and help clarify what was needed for your business. It’s great to know her patience and support made submitting your applications straightforward.
Kathryn was extremely thorough and…
Kathryn was extremely thorough and helpful in making sure we had all the details correct for submission. going out of her way to call me as well to discuss details of each applicant.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Sharon, thank you for your feedback. We’re glad to hear Kathryn was thorough and helpful in making sure everything was correct for submission, including taking the time to call and go through each applicant with you.
Good response on messages but thats…
Good response on messages but thats about it. They are expensive and had to pay extra for ID checks. The process was not easy to follow and I had to request a refund after waiting for everything to be processed. Only received £25 refund. The £8 a month subscription is a rip off and blamed the 'policy' when I cancelled my application - they did not cancel the subscription of £8. Absolute joke. I used another company and everything was very straight forward
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von CRB Direct
Hi Victoria, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Antwort von CRB Direct
Thank you for your feedback. We’re delighted to hear Ross was able to support you so effectively. He’ll be pleased to know he made a difference during your experience.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.