Craftsman Bewertungen 

I was gifted a weed whacker/blower as a housewarming gift. I charged it and it worked fine. When the battery died and i went back to recharge it, it would not recharge. I took the battery and charger back to Lowes where it had been purchased by my brother-in-law to see if they could diagnose the issue. The associate said the charger was broken. When i tried to contact Craftsman directly through their website, you needed all kinds of information which i could not provide in order for someone from Craftsman to contact you back. This was a gift so I didn't have a receipt and my brother-in-law passed away weeks before so I could not locate it. I had to buy a brand new charger for 100 dolloars to replace the brand new broken one which came with the product. There was no phone for Craftsman and when i found one through much research, no one answered the phone after a 14 point phone tree. Totally unacceptable. I am returning the entire product to Lowes and NEVER buying another Craftsman product again! I can't believe Lowes would carry this brand.

Cmcmwsp220
Brand new lawn mower out the box. For context, this is the 3rd lawn mower I get in a 1 year period. This lawn mower is junk and keeps breaking. Customer service takes forever to handle claim and you must wait 2 weeks for a replacement. I will never use this brand again

I have a V20 CMCMW220 push mower that has died and am getting zero help from Craftsman on the purchase of the part I need. I can't get warranty help because I tried to repair it myself before I contacted them. I have replaced every part that it could be except for the control board, due to the fact that Craftsman says that it is not available for purchased. Craftsman is still having this mower built/assembled and still selling it at the big box home stores, so this part is still available to them, but it is not available for a customer that has purchased it and is now dead. I just need a simple part, that's all that I am aasking of Craftsman.

Purchased a new mower 6 weeks ago model 22A-A2C2093. It worked three times. Craftsman does not accept returns of fuel has been added, but not to worry, I can take it 45 minutes away and have it repaired. It’ll only take two months. Horrible customer service and a horrible product.

Purchased a Craftsman Chainsaw at LOWE'S on 5/29/2025. Saw is defective (won't stay running). Attempted to return it to LOWE"S on 6/8/25 and told we cannot help and to call Craftsmen to get a RA, (return authorization number). Called Craftsman today, 6/9/25 (owned by Stanley, Black & Decker) and was told no R.A would be given me and to take the saw to a repair shop!!!!!! How nice. Now I am stuck with a piece of non function expensive equipment and now have to spend more $$$$ to buy another chainsaw from a REPUTABLE seller.

Bought a t3200 riding lawn mower paid $2300 for it at lows battery was dead and it's impossible to talk with customer care when I got a hold of them they want me to bring it im for service 2hrs away from me never again cub cadet john deere im on my way you have a new customer

I bought a leaf blower 12 months ago and it died on me after about 10 uses. I tried to initiate a warranty claim online and was directed to setup an online account, upload receipt, and all of the model/serial information online. I followed all of these steps and received a claim number. I also received an email from a department that was supposed to contact me. A month went by with no contact from the department and no response to my multiple emails to follow up. Online chat also couldn't help because "that product is with another department". I called craftsmen and, even though I offered my claim number or online account info, was required to provide all of my personal and product information a second time. All of this to learn that none of what I'd done mattered. There is no online/phone warranty process. I have to drive it to a local repair shop and have them confirm there's a manufacturer defect (with the possibility that it won't be approved). I've wasted at least 2 hours and waited over a month and I'm only just now making progress- I guess I am, who really knows? Regardless of how the warranty issue turns out I'll never buy Craftsman again.

do not buy craftsman products. bought a trimmer 7 months ago and have used it 4 times. it is leaking oil. called customer service and was told i had to bring it to a repair shop to get evaluated. the shop does not work on this junk anymore. called back and was give 4 other dealers that are 45 minutes away. do not buy craftsman products

Trying to get replacement parts for my craftsman ratchets is impossible. I've tried all their websites. You get nothing but run around.

I purchased a craftsman trimmer! It’s awful! Completely out of balance! Made cheap! A terrible tool to use around the yard! I learned my lesson well! Never again!!!

Craftsman isn’t Craftsman any more I’m over 65 and over a lifetime with Sears craftsman bought a lot of power and hand tools . Never had a problem with defective tool that they didn’t replace . I have a craftsman hose nozzle fireman style had for 5-7 yrs metal threads turning to dust . I reached out to customer service 4 times with pictures they want a receipt . Never told to keep orig receipts on craftsman . Very dissatisfied customer terrible cust service they lost a customer.

got a 230pc set, 2 wrenches broke, each time I contact customer support they tell me they will replace them but nothing has happened. i do have pictures.

I attempted to use their web site to buy a pole saw attachment for a weed eater. The web site was useless and directed me to an instant messager help, they were useless and directed me to email, which after several emails directed me to call an actual person YES!!!. Only 1 hour of my time spent at this point. While talking to the real person they did not know what a pole saw attachment was and could not spell it asking me to spell it for them. They still did not know what it was and placed me on hold. More of my time waisted. When they came back they stated that they had one and could send it to me, but the price was the oddest amount i had ever heard of. At this point I was not sure I was actually talking to a real section of craftsman, the guy I was talking to, sounded as if he was in a call center in India. Yes the same people who call you nonstop with phone scams. And since they did not know how to spell pole saw I was at my end. I asked for the model number that was compatible with my weed eater and told them inwould buy it myself at a local store. They gave me a modle # that can't be found on their web site and is not found anywhere. What kind of company does not have a sales department with a person to talk to who actually knows the products? And for everyone i was on the official web site. I am not going to use this company again for any products.

I received a 334 piece tool set more than 5 years ago as a gift, tools break over time, and i had a couple sockets that the chrome was chipping, so i contact customer support four times. Each time support said good luck and didnt respond back. I have almost nothing but craftsman tools. If craftsman isnt going to stand behind their warranty i will not purchase anymore tools, and throw everything i have from craftsman away. Its easy to warranty from other companies but not craftsman. I am looking at another tool set if they want to stand behind their warranty.

I bought a new craftsman screw gun for $80 and 2 weeks in it shortens out when I pull the trigger the store that I bought it from wooden give me a store credit even though I had the receipt and even printed out a new fresh receipt so I can mail it back to Craftsman however I don't have the money to ship it back. So I'm out $80.

Do yourself a favor and do not invest in Craftsman battery-operated tools. They do not stand behind their products, can randomly stop making batteries for these items and also not sell simple parts for their faulty units forcing you to buy another product.

The lawnmower repairman tried to call for us to get a part and they just don’t sell parts. Instead, they rather fill landfills with their red plastic garbage. (Greed outweighs environmental consciousness, I guess.)

I will never buy another Craftsman product and will be replacing all 4 of our lawn tools. We have manual tools, handheld tools and lawn tools. The loyalty stops here.

I can’t believe we invested in this brand. Lesson learned.

My husband bought a Craftsman gas-powered weed whacker at the beginning of June. It stopped working two months later, at the beginning of August. We contacted customer support for this product, and they gave us a list of companies to which we could take it. Most did not service hand-held units, a few didn't answer, and a few said they had too many units to accept any more.

So, we called back, and they gave us locations further away from our house. Those did not service Craftsman products or answer the phone.

Then they said we could find another person to service it and they would refund us. However, every place I called said they only service home appliances or lawn mowers. I really do not know what to do now.

We are now three weeks into this process with several calls, emails, and just no luck. We can't return it to Lowes because we are past the 30-day window.

I guess we will continue to contact the places that could accept them in weeks or months to see if they can eventually take it and fix it. In the meantime, my husband broke down and bought a different brand weed whacker, and we are out $190. My husband chose Craftsman because he has had good experiences with their products in the past. Obviously, we got a lemon this time, and it does not seem like they are ever going to resolve the issue.

We have used various kinds of Craftsman products, but this service is just awful. At this point, I am so frustrated with Craftsman that I don't want to give them another dime. Based on all the poor reviews, it seems like they do not provide any good customer service or honor their warranties.

I really wish my husband would have read these reviews before purchasing a Craftsman push mower. It worked one time and since then I have spent about 7 hours driving time trying to get it fixed
And at least 3 hours on the phone. What the company requires you to do to try and fix is ridiculous. Three companies I went to on their recommended list refused to fix Craftsman products because of their warranty policy. Now Lowes is sending it away. I have a feeling if it does get fixed it won’t work for long. Craftsman shouldn’t make it this difficult. It is a faulty product.

This place sales false advertising. The hats do not look as advertised. Please do not purchase this product. This is a false website.

WARRANTY PURGATORY !!!
BACK AND FORTH RUNAROUND !!!
WARRANTY VIOLATION ATTEMPT !!!

CHARGING $100s OF DOLLARS JUST TO FILE A WARRANTY CLAIM !!!

After THERE (3) WEEKS and over TEN (10) HOURS on the phone being BOUNCED BETWEEN CRAFTSMAN DEPARTMENTS, I am told, “We don’t service that model you must call..” - REPETITIVELY !!!

(888) 331-4569 Craftsman number says I must call: MTD Products Co. 855-971-2244 or 833-453-0883

MTD says I must call: (888) 331-4569 Craftsman number

COMPANY AVOIDING FILING A WARRANTY REQUEST !!!

I’ve called each location FIVE (5) TIMES and REQUESTED SUPERVISORS to GET ASSISTANCE.

No one has even been able to even tell me my warranty information..

I was given THREE (3) MODEL NUMBERS:

11A-B2T2791
CMX GMA M221104
CMX GMA M1125502

CAN SOMEONE PLEASE HELP??

MANAGEMENT OVERSIGHT NEEDED AND REQUESTED !!!

UPDATE (June 10, 2024): After calling, waiting on hold for 1.5 hours and insisting to speak with a supervisor, Charles (supervisor) told me I must take the lawn mower to be looked at for $100 per hour, with no estimated service time (could be $300-$400 just to look at which is MORE THAN THE LAWN MOWER COSTS).

He said if it turns out the problem I have is covered, I will get reimbursed the hundreds of dollars but if it’s not covered, I lose all the money.

CLEARLY they want me to use the $400 to buy a new lawn mower and profit the company while they REFUSE to HONOR OUR WARRANTY AGREEMENT.

NEVER CRAFTSMAN AGAIN !!!