Craftsman Bewertungen 

I used the Craftsman V20 CMCD700 drill. The drill itself is okay, but the included case feels cheap and doesn't hold everything securely.

Garbage equipment. I bought 2 mowers and neither one lasted more than 2 uses. Of course the automated system isnt meant for you to get through. The first customer service representative refused to provide me any information and he eventually stopped communicating while I was on the phone. The second person was an idiot named sam. He basically told me that craftsman refuses to uphold the warranty I purchased with the mower I bought.
Garbage equipment, garbage customer service, garbage company.
10 out of 10, DO NOT RECOMMEND!
Now I have a mower that doesnt run and I’m stuck with the bill.

Product was missing components. Called. Customer service during working hours and was given a voice message saying they were closed despite the message listing the current time as their open hours. Finally talked to someone who was rude, unprofessional and dismissive and told me I had to talk to the store that I bought it from despite the fact that the box came sealed from craftsman and nothing would have been manufactured or handled at the store besides the sale. Lazy, dumb, rude and incompetent are the best ways to describe their customer service model. Huge mistake purchasing a craftsman product.

Finally, I’m relaxing! 😮‍💨

After mowing my garden area, I ended up cutting the upper grass too, all thanks to the crappy Craftsman riding lawnmower my sister bought from Lowe’s.

Just think about it—Craftsman used to stand for QUALITY. Not anymore! On the SECOND USE, the cutting deck fell straight to the f#$%ING ground! 🤬

Then Lowe’s refused to take the damn thing back, even though it was a $2,000 piece-of-shit Craftsman riding lawnmower that failed almost immediately.

So it had to be taken to an approved Craftsman repair shop. Now, to make this even more f&%$ING ridiculous, the repair shop is refusing to give the mower back because Craftsman hasn’t paid the repair bill!

What a complete f#$& joke! 🤬

Tip to everyone: Never buy big equipment from Lowe’s. Spend a few more dollars and buy a John Deere. You might save yourself a whole lot of f&%# frustration, time, and bullshit!

Craftsman definitely isn’t what it used to be. 😡

Their service is Ipaca, if I pay 400 they will release to me… again used 1 time,

I got the electric craftsman mower, weed eater and blower. The blower is fine but holy crap the other two are pieces of shit build for a toddler to use. The mower dies after 15 min and the weed eater I had to take apart because the spool malfunctioned. Please run very far from any of their products

Brand new Lawn Tractor - Will NOT start Will NOT charge!!! contacted Craftsman over 15 phone calls and emails. I have gotten nowhere!

Today I called 888-331-4569, they transferred me to MTD, they told me to call 888-331-4569, I did and then I was transferred back to MTD. Does anyone have any ideas?????

Stanley Black and Decker who make Craftsman tools has the worst customer service ever. They are not any help in solving problems with your tool problems. So I am returning it to Lowes and getting my money back.

I purchased a Craftsman T3200 in April of 2022, expecting a machine that would last for years with proper care. Instead, it has turned into a massive disappointment.

The mower currently has only 130 hours on it, yet the transmission has completely failed. A lawn tractor costing this much should easily last hundreds of hours before experiencing critical component failures. 130 hours is completely unacceptable.

To make matters worse, the customer service experience has been a runaround:

I contacted Craftsman/MTD directly, only to be told there is absolutely nothing they can do for me.

Instead of standing behind their product, they told me I have to pay to have it diagnosed myself, and then I need to contact Tuff Torq (the transmission manufacturer) directly to try and sort it out.

The Bitter Truth About Big Box Mowers:
Unfortunately, this is the reality of the residential mower market today. Most of these big box store mowers are made by the exact same parent companies using the exact same low-quality parts—they are just painted a different color and branded with a different name.

They are built to be disposable throw-away units, not long-term investments. Do yourself a favor, save your money, and avoid this mower—and others like it—at all costs.

I bought (June '26) an electric Craftsman lawn mower CMW220P2 V20 20in Brushles Cordless though the actual item is not significant. It arrived by way of. Amazon.ca. It turned out instead of having the two holders needed to hold the levers joining the two parts of the nandle, there were two incompatable hexagonal wing nuts. I phoned Craftsman. I was told Amazon. could replace the machine, or the holders.. Amazon of course did not have the holders but would replace the mower but Craftsman as the manufacturer would be able to supply me with the holders. Craftsman now said yes they could contact me with a service representative who would sell me the holders. have to pay. Pay? But I've already paid for them (in the price of the machine)! Missing parts are not covered by the warranty. Could I speak to someone who could make a decision? I can put you in touch with the parts department to get the name of a dealer..
But then it was shut down time.
Those two calls with Craftsman took place June 18 and 19.

I concluded I did not want to have a machine from a company that deals with its customers in such a way and decided to return the mower for a refund.
Amazon was a total contrast and was completely accommodating.
My brief experience of the machine in action:
Earlier, having put the machine together, not then realising the levers weren't held securely in the handle structure, I ventured to try the mower out. I started cutting the lawn on the second to lowest setting. It worked find for about three minutes then stalled. I raised it a notch, stalled after a minute. I raised it again, same thing. It was at the second to highest notch when it stalled again and I was not able to get the machine to function any further. Grass was not blocking the blade. At the same time, I saw that the handle was not stable and one of the levers had fallen out of its socket.
The batteries seemed exhausted after only 7-10 minutes -- perhaps, they were overheated. That is a problem I have never had with 25 years of battery lawn movers -- with another brand that I would have stuck with, if it still made a 20'' push model. I did feel, however, that had the machine been properly held together and despite the battery problem, the machine being light and relatively quiet would have suited me well. But such customer service, never.

This review is less about the product than the incredibly poor customer service: the two operators were semi-incomprehensible, not having been instructed to articulate carefully given that other voices were audible on the same line, and seem to be deliberately obstructive (telling me Amazon would replace the missing piece and withholding that the parts department could supply them and not contacting a person better informed.. That the warranty should even be involved at that point is ridiculous. I am sure that any one with any authority -- even without -- would have taken steps for the missing parts to be sent off immediately. Their omission was a failure in the production line and entirely Craftsman's responsibility.
The failure to rectify the error is contrary to their professed policy as surely it would be to any other worthy manufacturer's.
Even now, I can't believe that Craftsman would knowingly allowed such a happening: all a waste of several people's time and of the expense incurred by the two-way shipment -- all for nothing....

I bought this Craftsman model CM17RFFACS093 zero turn 42" cut rider from Lowes on 04/27/2025. Took delivery on 04/30/2025.
Checked the mower over, everything looked good.
Used my mower on my lawn, and since I have sandy soil and two hills to mow, (reason I bought this unit, it advertised steep hills) here in SC; there was a tendency to slid a lot on the sandy soil tearing up my grass all the time.
Decided to buy chains for the tires for my model and tire size.
Chains came in (model number was correct) and wouldn’t go on. They hit the mower frame. The space between the tire was just the width of the chain links.
Check the tires air pressure. Both tires were inflated to 22 PSI, I checked that with two gages, for tires rated for a Max air pressure of 10 PSI. Lowered the tire press to Max rating of 10 PSI. Tires are so stretched that, when deflated the sidewalls bulge closer to the frame.
No way the chains will fit on these tires, stretched as they are.
Sent customer service an email stating above, and need new tires so i could use my chains. No answer.
sent it again, and again, no answer.
Sent to hand tool customer service, they answered in 2 hours. told me i sent to wrong department and they would forward my complaint to yard tools. waited, no answer.
Called mower support phone number, told them my problem, they said i had a month to report issue, so no support. Seriously, who checks tire pressure on a new from the manufacturer mower. Would expect them to get something like that right, guess not. they over pressure the tires, probably in hopes you will damage them and need new tires, from them. And not answering five emails to their support site, plain rude.

Although I was disappointed that the trigger on my battery chainsaw failed after two years of use, the warranty staff sent me a new saw within weeks even though I had no receipt for my purchase. The saw is an affordable way to to periodic yard maintenance.

The tools they make are reasonable quality for the price, but using their lifetime warranty has been a mess. Their customer service reps barely speak english, they don't provide shipping information, and their retailers won't honor warranties on any item that is not currently in stock. I have been working on getting one $30 ratchet replaced for 2 weeks. I will not be buying from Craftsman in the future unless they can fix their warranty system.

We purchased a riding lawnmower from Lowe's(Rome,GA) on March 22, 2026. They delivered it to the wrong place. They finally resolved that and we had a lawnmower delivered March 26,2026. We cut the grass one time. We had a long, rainy spell. The next time we went to use the lawnmower it was not working correctly.
Lowe's said they are not responsible. They sent us to Craftsman. They in turn said we had to take it to Alabama to be repaired and they would pay for it. We borrowed a trailer, and took it to Alabama. They kept it one month and one day.
We picked it up this morning and it is not working properly. We had to buy a battery because they said it was not good. We called Lowe's again. They told us to call Craftsman again. Of course Craftsman said to take it back to Alabama. We would have to borrow a trailer again to do that. Gas is not cheap ! I would like my money back or a lawnmower that works. NO ONE WILL TAKE RESPONSIBILITY FOR THIS BAD MOWER!
The brake pedal is so tight that it takes everything we have to push it down to crank the mower.
Someone needs to make this right.

Terrible, no person in the usa,no supervisor. Unable to help. This is my mistake for buying craftsman owned by stanley . My last purchase from them.

Craftsman is ill-structured to provide technical information about products they've branded. It's just a runaround ... but I need an answer and I'm dealing with them. If they do not currently have access to the information I need (a technical specification), they need to build it.

Fair quote from Craftsman Customer Service.

"I understand your concern and appreciate your persistence in seeking an answer.

While we represent the brand, we do not have access to the technical specifications or engineering documentation for the (item redacted) within our support system. The level of information you are requesting is maintained by our specialized division, (redacted), which is the designated support team for this product line.

We are not attempting to pass you between departments. Rather, we want to ensure that you receive accurate information from the team that has direct access to the product's technical documentation and expertise.

Unfortunately, we are unable to provide details that are not available in our system. For that reason, (redacted) remains the appropriate point of contact for this specific inquiry."

WOW what happened to craftsman. I bvought the right bagger from lowes $500 for about 50 dollars in actual material. Spent my time putting whole thing together the flex connection keeps falling out, about 6 inches to short. I call the number on their pamphlet, and I got IM sorry I cant help you, you didnt buy it from us. REALLY
its a craftsman product I bought from Lowes they would not warranty. ABSOLUTE LAST craftsman product I buy

I bought Craftsman garage door opener on 2024 that replaces my old craftsman garage door opener after 25+ years of operation. I thought to by the same brand. Well the new garage door opener motor broke after 2 years.
My lesson learned Stay away from Craftsman - BAD product. Craftsman Customer service is just reading a written script, only thing you get to hear I am sorry.

Craftsman is no longer what it was. I will avoid their products...

You will find this review on Trustpilot for Black and Decker as well. I have a 3 year old Craftsman ratchet that failed. It was a replacement for a 30 year old tool. The fact that it only lasted 3 years said something about the quality. I went to the store as that used to be the way to get warranty exchanges for defective items. Not anymore. You have to call customer service and initiate a warranty claim. They say that it will arrive by the end of that day. I've been waiting 4 days now. After you send it, it takes 7 to 10 days for them to "verify " that the item is broken and then they will send a new one (maybe?). Craftsman, when they were a division of Sears, sold a quality product and stood behind them. You took it to the store and they gave you a replacement, no questions asked. B&D doesn't subscribe to that theory. As I haven't received the shipping label, I have no clue as to how long the process will play out. I'm not holding my breath. I will though be looking for a different tool brand. One that isn't affiliated with B&D. Or B&S if you know what I mean.

Trying to get help w/ a Craftsman self propelled 21” mower purchased June ‘25, less than year old, at a local Ace Hardware. I’ve had 2 issues, from the first use grass clippings would blow through back chute door onto mower deck & pile up there causing me to stop & blow off before continuing cutting. I’m using duct tape to block 2 entry points between top of chute & deck. Another issue, it didn’t start on first use on April ‘26. Finally a former Ace Hardware employee got it to start. I talked to Ace about issues & they referred me to Craftsman, who I communicated with by email. I did talk to someone who gave me an approved Craftsman/MTD repair shop to check out. It was 30 miles away & they indicated if operator error my responsibility, only if mower problem would warranty be honored. I used mower per instructions since I bought. Also they said would have mower in shop +/- 2 weeks.
Really frustrating to go through all this

Craftsman used to be THE BEST, man have they lost it. we bought Craftsman Z5800 a zero turn mower. WHAT A POS. We have contacted warrenty twice and they always say, it's not under warrenty. Or you have to bring it to us, and it could take up to six weeks. Only had it a little over a year and it has broken down 3 times. We are done with Craftsman, and I promise you, I will spread the word.