Had an issue with an order. Very quick response after I made contact and problem solved almost immediately. Very happy with my order and great customer service
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Das sagen Bewerter
Fast delivery. Ordered samples to put a woodland collection together. Some really lovely fragrances, some had more than 10g in which helps a lot when doing samples as some companies sample oils are ac... Mehr ansehen
Unternehmen hat geantwortet
Fantastic service from Craft HQ fast Next day delivery, great packaging. I bought warm sugar doughnut fragrance absolutely divine and a customers love it. Will be probably buying more as this sells... Mehr ansehen
As FO are quite expensive, I was delighted to receive 2 free bottles when I purchased 5. I have made candles with all 7 fragrances but they are all curing just now but I was happy with their initial... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bastelgeschäft
- auch in
- Kerzengeschäft
Vom Unternehmen geschrieben
Craft HQ is a leading UK supplier of premium, unique fragrance oils and high-quality candle making supplies. Built by experienced makers for makers, the brand supports creators at every stage of their journey : from passionate hobbyists pouring a first batch to established home fragrance, soap, and cosmetic businesses scaling up production. Firsthand industry experience means understanding exactly how crucial reliable ingredients are. For this reason, Craft HQ works closely with top UK fragrance houses and a dedicated perfumery in Grasse, France to develop an exclusive library of nearly 100 high-potency, clean scents. Discover Craft HQ to elevate your creative crafting experience.
Kontaktinformationen
The Fragrance House, Works Rd,, SG6 1JY, Letchworth Garden City, Vereinigtes Königreich
- 01462414741
- contact@crafthq.co.uk
- crafthq.co.uk
4.7
Hervorragend
584 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Good quality and speedy delivery
Good quality and speedy delivery, which was great. The fragrances smell lovely, as I knew they would.
6. Oktober 2026
Antwort von Craft HQ
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the quality of our products and that your order arrived quickly. It’s wonderful to know that you love our fragrances, and we truly appreciate your continued trust in Craft HQ. Thank you for your support, and we look forward to welcoming you back again soon.
Quick response from customer service
Had an issue with an order. Very quick response after I made contact and problem solved almost immediately. Very happy with my order and great customer service
26. September 2026
Antwort von Craft HQ
Thank you so much for your lovely feedback! We’re sorry to hear there was an issue with your order, but we’re delighted we could resolve it quickly for you. Providing excellent customer service is really important to us, so it’s wonderful to hear that you were happy with the support you received and your order. Thank you for choosing Craft HQ, and we look forward to welcoming you back again soon.
Highly recommended company
I love all thier products the wax is probably the best quality and one of the cheapest on the market thier fragrance oils are excellent have a beautiful scent throw in candles and wax melts, also really fast delivery service highly recommend craft hq
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Craft HQ
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you love our products.
Providing top-quality wax at competitive prices, along with excellent fragrance oils that deliver a beautiful scent throw, is exactly what we strive for at Craft HQ. We are also glad our fast delivery service helped get your supplies to you quickly.
Your recommendation means the world to our team. Thank you .
Been able to get what I need and speed…
Been able to get what I need and speed of delivery
3. September 2026
Antwort von Craft HQ
Thank you so much for your great review! We are delighted to hear that you were able to find everything you needed and that you enjoyed our fast delivery service.
At Craft HQ, we always aim to keep our shelves stocked and your orders arriving as quickly as possible. We truly appreciate your support and look forward to supplying your next order.
I have tried the scents in both candles…
I have tried the scents in both candles and melts and they both smell amazing will definitely be ordering again.
30. August 2026
Amazing!
Amazing!! 🤩 have been delighted few days but in compensation they give to me à gift of 30ml fragrance.
All the fragrances smells wonderful.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Craft HQ
Thank you so much for the fantastic feedback! We know how important it is to get your supplies quickly so you can keep creating, so we are thrilled to hear your order arrived fast.
Fabulous fragrance oil company
Fabulous fragrance oil company. Lovely strong oils that work well in wax. Autumn raspberry and amber rose is to die for. Unique oils. Fabulous customer services. What’s not to love.
1. Juni 2026
Antwort von Craft HQ
Thank you so very much for taking the time to leave such a wonderful review!
We are absolutely thrilled to hear that you are loving our fragrance oils and that they are performing so well in your wax creations.
We will also be sure to pass your kind words along to our customer service team ,they will be delighted to know their efforts are appreciated.😊
Fragrance oils.
As FO are quite expensive, I was delighted to receive 2 free bottles when I purchased 5. I have made candles with all 7 fragrances but they are all curing just now but I was happy with their initial scent.I will probably purchase again but I got litre bottles so it will take me a while to get through them all.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Craft HQ
Thank you so much for sharing your experience with us! We are delighted that you were able to take advantage of our buy-5-get-2-free offer and that you are happy with the initial scent throw of all seven fragrances.
Finally I have found beautiful…
Finally I have found beautiful fragrance oils,& they came within two days after ordering them amazing,I will be sticking with this company ❤️
6. August 2026
Antwort von Craft HQ
Thank you so much for your wonderful review! ❤️ We’re absolutely delighted to hear that you’ve finally found fragrance oils you love and that your order arrived so quickly.
It means so much to know that you’ll be sticking with us.
Thank you for your support and for taking the time to share your experience.
Antwort von Craft HQ
Thank you so much for your lovely review! 🥰 We’re delighted to hear that you think our oils are incredible and that your order arrived quickly.
We really appreciate your feedback regarding the postage costs too, and we’re always looking at ways to keep our shipping as affordable as possible.
Thank you for choosing us and for your support. It means a lot! 💕
the fragrances are nice but without clp…
the fragrances are nice but without clp i cant use them and my request for clps has been left unanswered
10. Juli 2026
Happy with purchase
Happy with purchase! Arrived just as described and on time! Thank you 🤩
30. Juni 2026
Highly recommend
Bought some smaller 50m samples as am a first time buyer to CraftHQ but am so impressed by their mixed fragrances I am about to purchase them all in larger quantities. Can highly recommend them! I will be a repeat customer.
20. Juni 2026
Bewertung ohne vorherige Einladung
I love these scents however I normally…
I love these scents however I normally always purchase the sample sizes which are great for me as an older person on a budget however I was disappointed to find they don't seem to be available anymore. I had to purchase the bigger bottles and although lovely apart from the chanel no5 one all the others smelt weaker than the sample bottles I normally have.ive always purchased from craft HQ but please bring back the sample bottles for people on a budget like myself.
4. Juni 2026
Have not tried the essential oils yet…
Have not tried the essential oils yet but smell lovely.
Arrived a little late but never mind. Craft HQ added
a oil free of charge to compensate for late arrival.
A nice thought. Have ordered 3 more for the granddaughter to make some candles.
Overall quite happy.
8. Juni 2026
Antwort von Craft HQ
Thank you for taking the time to leave us a review.
We're delighted to hear that your oils arrived safely and that your first impressions of the fragrances have been so positive. We hope they perform just as beautifully when you start using them.
We do apologise that your order arrived a little later than expected, but we're pleased that our small gesture of goodwill was appreciated. Customer satisfaction is very important to us, and we always try our best to make things right when delays occur.
It's wonderful to hear that you've already placed another order for your granddaughter's candle-making projects. We hope she has lots of fun creating with them and enjoys the fragrances as much as you do.
Thank you again for your support, and we look forward to serving you again soon.
As usual fragrances are fantastic and…
As usual fragrances are fantastic and value for money ey.
3. Juni 2026
Antwort von Craft HQ
Thank you so much for your continued support and for taking the time to leave us a review.
We are delighted to hear that you are enjoying our fragrance oils and that you continue to find them both fantastic and great value for money. Providing high-quality fragrances at competitive prices is something we work very hard to achieve, so feedback like this means a great deal to the team.
Thank you again for choosing Craft HQ, and we look forward to supplying you with many more wonderful fragrances in the future.
ordering was easy but logging back on…
ordering was easy but logging back on is a nightmare order and price were spot on , cannot fault the service only the log back in that refused to send the link to my email , i gave up ,
3. Juni 2026
Antwort von Craft HQ
Thank you for taking the time to leave your feedback.
I am delighted to hear that you found the ordering process straightforward and that you were pleased with both the pricing and service received.
I am, however, very sorry to hear that you experienced difficulties when trying to log back into your account. I completely understand how frustrating it can be when the login link does not arrive as expected, particularly when you are trying to access your account quickly.
Your feedback is greatly appreciated, and I will ensure it is passed on to our technical team for review.
In the meantime, if you require any assistance with logging in, placing an order, or anything else at all, please feel free to email me directly and I will be more than happy to help.
Absolutely love your scents would…
Absolutely love your scents would definitely recommend to others great price too thank you
11. Mai 2026
Antwort von Craft HQ
Thank you so much for taking the time to leave us such a lovely review!We are absolutely thrilled to hear that you love our scents and find them great value for money. There is truly no better compliment than knowing you would recommend us to others,that means the absolute world to us.
Antwort von Craft HQ
Thank you so much for the lovely review! We are absolutely thrilled to hear that you are enjoying our wonderful fragrance. Hearing feedback like this always puts a huge smile on our faces!
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