Cox Communications Bewertungen 112

I've had other service providers, but Cox has been by far the best in my experience. The Internet and TV service have always been reliable, and if there is an outage they always provide a status update whenever you reach out to them. Their representatives have always been available, and wait times were always very short. No provider is perfect, but I can tell you that after moving back to LA from Tulsa, I am "homesick" for Cox. Our current provider, ATT, is nowhere near as good: Internet & TV connections are frequently interrupted, and wait times when you call are MUCH longer than with Cox. Also, one time ATT accidentally billed me more than $2,400 one month due to a decimal point error; even after admitting to the cause, it still took 3 months and the threat of a lawsuit before they would make the correction.

Oh how I love the choice of ISPs in Wichita, Kansas. It's basically like choosing between dog crap (AT&T) and polished dog crap (Cox Communications). Let's start with the bandwidth. As is so typical of bad ISPs, they only advertise the download speed prominently, because their upload bandwidth is atrocious and a mere fraction of the download bandwidth. (940 mbps download /35!!! mbps upload). This upload speed makes even the highest available "Gigablast" plan ($99.99\month 1 year promo) near useless for content creators, photographers, videographers, power users, VPN users, website designers, and anyone who needs to upload a file larger than a few hundred megabytes. Oh and did I mention that after 1 year they will jack up your rate to at least $119.99\month? It gets better. Even in the highest speed tier you are only allowed 1.25TB (terabytes) of total data transfers a month and above this they charge you $10 per 50 GB of additional data usage. Furthermore, the advertised speed of 940mbps (megabits per second) \ 35mbps is measured in megabits, not megabytes (a deceptive marketing tactic used by almost all ISPs). There are 8 bits in a byte, so in units that people are actually familiar with (megaBYTES), you are actually only getting 117.5 megabyte/sec download and 4.375 megabyte/sec upload. In other words, if I am downloading at the maximum possible speed, I would exceed the data cap in only slightly more than 177 minutes. This is absolute garbage. By comparison, with Google Fiber in Kansas City, I get 2 gbps download \ 1gbps upload, plus a WIFI-6 (the latest standard) router with a 10gbps LAN port. Google Fiber charges a flat $100\month for 2gig service and $70\month for a symmetrical 1gbps\1gbps connection. There are no promo periods, no gimmicks, no data caps and no frustration; and it is near 100% reliable. Furthermore, the latency (ping) of Cox averages 45-65ms. Google Fiber: 7ms. If it weren't for Google Fiber forcing Cox to compete, I doubt they ever would have voluntarily increased the speeds of their plan offerings in this decade at all. Google Fiber even allows me to host a non-business personal website from my home server, no business plan required. If at all possible I highly recommend waiting until SpaceX STARLINK internet coverage begins in Wichita later this year (2021). Even with the higher initial setup cost, you will thank me in the long run.

The internet is horrible and for the price we pay it’s well over $150 a month

Your workers don't deserve to be harassed and jobless for actually carrying and doing there best to help your costumers your taking money from and never delivering on there services, your costumers want there services!!!!! My friend wants his job back as well. But seeing how things worked out i think he is better off finding a new job and I'm pretty sure your costumers your hurting are going to change and get rid of your services!!!!!!

I'd leave zero stars if I could. I've been a Cox customer for 20+ years, not by choice. I'm stuck with them, they're the only option where I live. They openly lie about their pricing, they increase your monthly prices every year by $20.00. That may not seem like much, but they're not doing anything extra for that price increase..they do it because they can! Their customer svc reps are not trained properly (which is not their fault, that's poor mgmt), and give you the answers you want to hear. Then they screw up your order. I transferred apartments, in the same complex. Simply wanted to transfer my services, they screwed it up so bad it took them 5 hours, during my work from home shift and loss of internet, to try and correct the mess they made. It's been like this since I became a customer. Simply the worst, greedy, poorly run, uncaring company I've ever had the displeasure to have to deal with.. And they NEVER issue credits if they have an outage. It doesn't matter how long you have no services, you're not getting a credit. You'll receive a hollow apology, but you better pay your full bill on time. They don't hide the fact they're all about profit and keeping their shareholders happy, could not care at all about customer happiness or satisfaction. Maybe they need to realize who pays their salary? But it wouldn't matter to them, such a heartless, cold company.

I needed to move and contacted Cox prior to the move. The first person I spoke to wanted to run a credit check on me and when I asked why they hung up. When I spoke to a supervisor about that they said the person should not have asked for anything regarding a credit check. I was told they would send me a box to recover my router and we got off the phone. Well a couple weeks later when I was expecting a box to be sent, I instead get charged for the router. They say that they can't refund me my money until I return the router, THAT THEY WERE SUPPOSED TO SEND A BOX TO COLLECT! So I have to wait now for that to resolve. With all that being said, difficulties happen and I will admit. However, at no point during any of the customer service calls, did any rep address the hours I spent on hold, getting transferred or the money I am out now due to their incompetency. I am switching providers ASAP and will encourage others to do the same.

Cox Communications is the worst company I have dealt with over the years. Not only has my bill crept up over the last several months, I called to get it lowered and they only offered me a higher monthly rate. This is not costumer service this is highway robbery. I see on the website that there is currently a promotion for $105.00 a month which I was told would cost me $132.00. Really do you think anyone would fall for this. You should be ashamed COX. I called a second time and the person hung up on me when I asked for a supervisor.

Horrible customer service. It's always an exercise in frustration. Internet patchy in the entire area. Contacting customer service gets you nowhere. They send out techs who tell you everything is fine, so it's a waste of everyone's time. With them being a monopoly, they don't have to make efforts to do a good job. Don't get them if you have other choices!

So I come home for the holidays and so does our entire family making it about 15 people with all of us needing to WFH for a week. We decided to upgrade to Gigablast and buy a new modem. We logged into my parents account were shocked to see the COX charges for $85 dollars a month for 100MBPS Down /10 UP.. Couldn't believe COX was doing so for so long so jumped to chat which was useless. Then upgraded to Gigablast which do to the overcharge was only $15 or $20 dollars more. Cox submits a works order. I go out and get the new modem. Give Cox all the info and wait 20 minutes as instructed. (Never heard of such with my provider). After waiting No internet. Cox can see the modem, and see it is healthy with no issues. So two hours later gave and put the old one back. Wake up the next day jump to chat. The lady finds the work order is pending. Gets the work order active. Still no internet. Call in with the new modem left installed. Finally, get someone at Cox who actually listens. Modem gets verified! Package is verified. Cox sends a signal and reboots the modem for 8th time. Finally Cox sees while modem has signal it drops the signal or provision for allowing internet. The rep checks in her computer to figure out all mess that work order for Gigablast is tied to the new modem which why nothing works. Sends another signal to the new modem allowing it be on the internet. After 12 hours of chatting and calling we have Internet and advertised speeds with no internet drop outs. At the end of chat. Rep says to call Netgear for a firmware upgrade. I was like why? As always not needed and Cox pushes them when a new comes out for various brands that are allowed on there system. Giving one star since they were over charging, and all the mess for upgrading.

High speed internet that has gaps at their convenience, worst customer service - arrogant and unsympathetic, home of one year tolerable prices then bam - massive increase for already poor technology. Their product in Henderson NV is barely useable and they could care less. If you have a choice - run.

Had to give one star just to leave this review. Worst experience ever! My Internet and cable have been off for 14 days now and all I’m being told is that the technicians are working hard to get it resolved in my neighborhood...I’ve drove a 20 block radius around my neighborhood, there’s no technicians to be found. Because of the Covid my kids are doing online schooling and have missed the last two weeks of classes because of this. They’re so far behind I’m afraid that they’ll never be able to catch up and they might have to repeat the grade over again. When I voiced this to Cox Communications they told me sorry but at least I’m not gonna have to pay for the service why it’s off and that the technicians are working hard to get it back on. But they can’t give me a date that it will be back on. Now I know why all the neighbors around me have AT&T. I think I might just cancel my service with Cox and go with AT&T.

No person should ever use Cox for anything. They are criminal scammers who lie about their "bundles" that change after 3 months. Then when the customer has no alternative cable in their area they blackmail them and offer to reconnect the disconnection to "help you out" See you in court Cox

Zero Customer Service and I caught them overcharging my 92 yr old father!

My mom and I had been happy customers for 20+ years. We had a house fire in July 2019 which we barely escaped from. Once we had a rental my mom called to transfer the cox service.

She spoke to them several times when they would call for payment over the course of this year and she’d tell them it was on autopay and they would apologize for it not withdrawing automatically then take a payment. We now realize they never stopped service to the burned down concrete slab. They just added a new account for the rental and double billed it.

I know I should have caught it earlier. A house rebuild, inventory of lost items, replacing lost items etc. all got in the way. My mom waited 90 minutes on hold yesterday to find this out and they didn’t even offer a solution on how to combine the accounts, or get service back since it has to be physically reconnected or stop service to this address. I spent 19 minutes today on hold then transferred involuntarily to retention then hung up on. I have been holding for a chat representative for over 30 minutes. I am out of suggestions

I have used them for over 30 years. In the last month or so, they have had 3 “outages”. TV news very necessary during COVID times. When I have called, the tech had no idea there was an outage. He scheduled a service tech and said we would have to pay for it. Wish there was an option They should be crediting me whenever there is an outage.

Their service is excellent, BUT...Their creeping, ever-increasing monthly service costs are horrible !! One day soon I will move to a non-condominium home and I WILL PURCHASE AN ANTENNA !!!!

The fact I have been waiting over an hour to speak to a manager is outrages! I upgraded my service to Gigablast and have nothing but issues. The tech over chat can't troubleshoot, I tell her not to schedule a technician after she tells me I have to pay for it, and what does she do?? She schedules one. I get nothing but the run around with this company. They are the WORST!! They upsell you on a service, and then blames congestion when you have issues. If you're a Cox customer, I suggest you jump ship.

This is the most helpful company, honestly like bill wise all you have to call and they offer easy ways to get your bill paid and keep your service on!

I am so sick of Cox! I have had them for 13 years (they only show 8 or 9 years for some reason). I also worked for Cox for 6 years so I know the inner workings. They will try just about anything to keep you. They have a whole department just for people who want to downgrade or disconnect. They call it Customer Loyalty but it's just retention. They are given special pricing options that are not available to the other reps so if you want to save some money on your bill......just tell them you're disconnecting. It may or may not work. It depends on the rep you get. My monthly bill is over $182 a month. Keep in mind I have Cable, Internet and phone. It's a HUGE ripoff. I don't have any premium channels and I'm a single person. I know I can get it cheaper. I've just been too lazy to switch but now I'm ready to cut the cord! I'll keep my same phone number and get internet from another provider. Yesterday was the day that broke the camels back. I had to call 3 times before I got someone who knew what he was doing. I kept receiving e-mails telling me my mailbox was almost full. Unbelievable to me that the first 2 people didn't have a clue to help. The rep pointed out to me that my modems are old and that he would send me new modems at no charge to me. As he was placing the order, I got DISCONNECTED!!! What???? You have to be kidding me. Did he ever call me back? NO!!! So I called for the 4th time and yet again the rep could not assist me so I asked for a supervisor. I was told she was on the phone but could call me back. I agreed to that. Did I EVER get a callback?? NO!!! I couldn't take it anymore. Let me say this..............I tried texting a rep at 54512 as instructed. Did anyone answer? Yes but 20 minutes after I sent it. So I figure I would try the chat feature. I e-mailed myself the transcript. In fact did you know you can get a subpoena to see the notes in your account? I called this morning and it took 2 transfers and 3 reps to get to retention. I was ready to disconnect. I'm done. After speaking with her she assured me I was getting the modem at noo charge. We will see. I would NOT be surprised if there's a problem when it arrives and also I bet they charge me even though I was told it was free. I have now spent 2-3 hours of my time and another 20 minutes to write this. They didn't offer my anything for all thisd aggravation. If it was me, I would have at least have offered me some credit. I also spoke to the executive offices customer complaints. They really couldn't care less. DO NOT GET COX!!!!!!!!!!!

The first thing that happened was that the Cox serviceman who installed my cable line sabotaged (i.e., cut) the Verizon line that went into my neighbor's apartment. Apparently, this is something that competing internet companies sometimes do. It caused a huge amount of trouble. But the main reason that I left Cox was that they were constantly raising my monthly internet rate. I was constantly having to call them up and argue with them to get my old rate restored. When the day came that they wouldn't restore it, I switched companies.