Frontier Communications Bewertungen 874

Althought their internet service is fairly reliable, it has failed three times in the last three months and the cable running to my house has had to be replaced. The last time it was replaced, it needs to be buried. I have been waiting FIVE WEEKS to have it buried. I have contacted their chat feature 4 times and an actual support person 2 times. They give me reference numbers that are still open and the cable will be buried "any moment". Frontier reps simply LIE about what is going to happen. After talking via chat the 4 times and told each time a ticket was pending, I was told by the live rep that there were no tickets pending. The live rep supposedly set up a ticket. When I called 3 days later, the live rep said there were no pending tickets. I have been told that they have attempted to bury the cable, but no one was home. That is correct BECAUSE they NEVER call you prior to arriving. They expect you to be home for weeks waiting for them to show up with no prior phone call. They just show up when they feel like it.

Debacle… I have 2 cameras in my building and was told by ADT security that works in conjunction with Fontier internet to transmit to wisenet to a remote location for 24hr monitoring. I was on the phone from 8am until 1:15 trying to drill down the problem with both parties. Both cameras lost power. ADT says it was a problem of a blocked portal…. 558. Frontier says they cannot unblock the portal because they néed the MAC number on the eeros. There is no MAC number on the eeros. Then the tech says he needs the ip address for each camera and that you need to call ADT to get them. Then frontier tells me I need a Dynamic ip address and not a static ip address. I called 7 times with a different answer every time. How are you in business. Although I had problems with both entities, Frontier was worst. The bait and switch on the ip address…ie why wasn’t the correct ip address installed in the first place?
Then later saying you need a different ip address for $20 more per month. Ill say it again DEBACLE! After all this, the cameras are still nonfunctional. ADT is next

I had Frontier for over 10 years the Internet got so slow I had to change to another carrier. I had a horrible time trying to get to speak to someone and had to eventually tell them I wanted to upgrade my service just to be able to speak to someone. My service was finally canceled on 4/8/2026. Today they drafted another bill from my bank account and I had to pretend I was wanting to reactivate my service again to be able to speak to someone. After speaking to multiple people they are finally going to refund the bill for internet but not YouTubeTV. They stated YouTubeTV bills 2 months in arrears which is not correct. I will never go back to Frontier now that they have merged with Verizon.
DO NOT USE FRONTIER/VERIZON.

Pésimo servicio cuando llame para facturación después de cancelar mi servicio porque ellos no tenían nada para ofrecer para mi nuevo hogar, me colgaban el teléfono nunca me pude comunicar con un agente, tuve que chatear con un agente y no recibí una explicación convincente, sin duda no volveré a contratar estos servicios.

The internet is good but the customer service is god awful. I’ve reached out so many times and it’s either hard to get in contact with someone and when I do, they’ll transfer me to person to person and string me along and still not be able to help. Half the time they don’t even listen to what you’re saying, try speaking over you, and better yet when they can’t figure it out, they put you on hold and then a brand new person answers the line and doesn’t even know why you’re on the phone and the cycle restarts of them “helping you”. Terrible support.

We got the frontier service but it continues to get interruptions on day one. We had to reset the modem and router all the time. After endless hours of uselessly chat only troubleshooting we decided to switch back to our previous provider but got some many hurtles to disconnect and we end up paying +$160 on “termination fees”. Worst service ever!!!

I wish I would have known about Trust pilot before I switched my internet. I switched from Cox Internet to Frontier after being approached about changing services. I had been with Cox for over 30 years and EVERYTHING in my home worked perfectly prior to Frontier’s installation.
I have ADT security, Google Home devices, five exterior security cameras, a smart garage system connected through MyQ, and a Google Home screen connected to my doorbell and home functions. After Frontier installed their internet service, not one of my exterior cameras worked anymore, my Google Home system stopped functioning properly, and several smart home features immediately failed.
What frustrates me the most is that the technician NEVER explained beforehand that Frontier technicians do not reconnect or support smart home systems, Google Home devices, cameras, or integrations that are tied into the internet service. Had I been told this BEFORE they disconnected Cox and started “ripping everything apart,” I absolutely would not have agreed to move forward with the installation.
When I demanded the technician fix the problems created during installation, I was told, “We don’t do that.” The technicians were rude, rushed, and clearly more focused on getting to the next job than helping the customer they had just disrupted.
I then spent approximately 45 minutes on the phone with Frontier customer service while they “researched” the issues. I asked whether other customers experienced the same problem, and I was told technicians usually fixed those issues. Yet nobody fixed mine.
To make matters worse, Frontier informed me they would charge me $150 to send another technician out. I completely refuse to pay for something that was caused directly by their installation and lack of disclosure upfront

I would give zero stars if I could. Two gentlemen came to my home today on two occasion, moved my no soliciting sign blocking my doorbell, and rang my doorbell and knocked on the door. When asked on camera if he moved the sign to do so, he said he did. I will continue to leave bad reviews as long as these gentlemen continue. When I called your service department, your service lied to me and told me that they transferred me to the "Office of the President" yet they could not name the President. Your company is a sad joke. Stay away from my home.

They are horrible, told me 2 times they would install service and ever showed up. didn't knock, didn't call just keep rescheduling the appointment its been 3 weeks. Dont waste ur time. U cant ever get to a person that knows what's going on its a robot that'll keep u going in circles so if u have a problem theres no direct line to call. Customer service wont transfer you to a person that can fix the problem. They wanna charge you 100 dollars to activate yet they drop the ball and dont contact you .

Like I said horrible.
Hopefully verizon will get it together...the people working are awful

Simply terrible service. We had Fiber and three phone lines installed in December. It took 6 visits to get the install working. The billing and services have been jumbled for months. Every call to customer service is an endless nightmare of voice trees that send you to people who are not empowered or capable of solving the problems.

As Required by Law. Frontier will smugly inform you that they are going to drive into your back yard and tough luck about your new storage shed, garden, flowers. lawn. Buried your fur babies they do not care. Fence been in place for 30 years. Don't care. If a company treats you and your property with the As required by law attitude "we don't care" then how do you think they will treat you as a customer (WE DON'T CARE)

Customer service is horrible over 55 minutes as usual with them, same issues every month. Internet slows way down and even shuts off for a few moments several times a day. I had them before for a few years and got rid of them came back to them after they were half price of comcast. I was better off using two tin cans and a string

I would give 0 stars if I could. While the service was generally good with Frontier, cancelling has been absolutely TERRIBLE. I called in December to cancel my service, first I asked their Chat Bot, which said I needed to call and couldn't do it via their Chat Bot. So I called, 12/2/25 at 2:22 pm. I cancelled my service, or so I thought. They never cancelled my service. I got ABSOLUTELY NO notifications since then. In March, I received a notice that they were going to send my bill to collections. I immediately called 3/16/26 and signed into my account. THEY NEVER CANCELLED THE ACCOUNT. I immediately cancelled, and sent the equipment back the same day. I went through asking how I go about getting the bill adjusted, because it was supposed to be cancelled back in December. They said there were no notes on the account, so there was nothing they could do except to submit a credit request. They submitted the credit request which was then denied within an hour. I immediately called back and was transferred around to multiple people. Finally, I got someone who said they were going to escalate the credit request and someone would be back in touch with me. I confirmed it would be a live person calling me back and not a form email, or automated message. A month goes by and I don't receive a call. I call back on 4/21/26 and after almost an hour and a half on the phone, this time they said there was not even a call record of my call on 12/2/25, they don't show me calling in at all. Finally, someone said they were going to backdate the cancellation to January and it would take about 48-72 hours to reflect on the account. While this was still unacceptable, I was willing to pay the extra month to clear the account. After two weeks, the account did not update. I called again today (5/4/26). The back date never went through and they said there was nothing they could do. Back to there were no notes on the account from December and no service order connected with a cancellation request in December. There is nothing they can do about a credit because it was already sent to a collection agency. I would not be surprised if they do this on a regular basis to increase the bills after people think they are cancelled to get any additional $ they could. If other people have had my experience, the consumers would not have any idea until after it was too late and the account was already in collections. Crossposted on multiple sites.

Offered me 3 months free with $100 gift card to switch. I took screen shots of the entire transaction. One social media customer service rep said they would fix it. Didn't happen. Another said they would fix it. Didn't happen. Now they are saying because I got 3 months free they would not honor the gift card, even though I have screen shots of everything showing they offered me BOTH.

"As required by law" Frontier will destroy your yard. They will smugly give you a pamphlet telling you tough luck about your yard, flower beds, gardens, new storage sheds. Your fence that's been there for 30 years. They don't care they will just drive the equipment through your property. Boycott Frontier

The support line is not helpful AT ALL, sometimes rude and will not work with you on anything. I work from home and I called on a THURSDAY morning to tell you that my internet was down and I work from home. I needed someone out there ASAP. They were not able to give me an appointment until MONDAY. 4 - FOUR phone calls later I got an appoint for the next day. NOW - I have to say that the person who showed up to fix it - his name was Tommy. He was FANTASTIC. Absolutely helpful, kind and fixed the internet in no time at all. He was great! Please make sure his manager is informed of that. Thank you!

My husband and I visited a store in Riverview while exploring alternatives to our current internet and television provider. The representatives encouraged us to bundle internet and phone services as well, but we chose to start with television service to evaluate the experience.

Unfortunately, our experience was extremely disappointing. The sales staff assured us that we could cancel the service at any time without penalties. However, this proved to be inaccurate. When our service went down over the weekend, there was no support available, leaving us without television until Monday. Even then, scheduling a technician took several additional days, extending the disruption.

In addition to the service outage, we found the remote difficult to use and the channel selection unsatisfactory. Based on these issues, we decided to cancel the service, expecting only to pay for the time we had used it. Instead, we were charged a $137 cancellation fee—contrary to what we were told in the store.

This experience highlights the importance of carefully reviewing all terms and conditions before committing to a service.

Where's customer service ever. They violate.\nThe contract. You're not even located in the u.S. no payment due but got disconnected for no payments. Told me nothing they could do to help me. Strongly recommend anybody else but frontier. They're being reported to the attorney general's office as well and the better business bureau.

I canceled my service due to a move and received a final bill, which I attempted to pay. However, because my account had already been deactivated, I was unable to complete the payment. I contacted customer service at the time and was assured that my account was fully up to date.

Two months later, I received a notice that the balance had been sent to collections, resulting in a 120-point drop in my credit score. I then spent several hours trying to resolve the issue with both Frontier and the collections agency to settle the outstanding balance.

Overall, this was a very frustrating and disappointing experience.

Have had spotty service for years. Static on line, service outages, etc. Dec 4th 2025 finally got a good technician that ran a new line from house to box at street. He submitted a request to have line buried in yard, distance about 40 yards. First ground was too wet, then it snowed with ice, etc. Almost 5 months later they said we had an appointment for this morning. Got a call and they need B4Udig to mark utilities so it will now be buried in next two weeks. We've mowed the grass three times so far watching carefully to avoid the area but 40 yards is challenging to mow around. This is ridiculous