Frontier Communications Bewertungen 874

Frontier service is terrible. Their Internet has been down for several days over the last month with little or no communication with the customers and no credit for service that they did not perform.

Frontier Communications was bad enough before being bought by Verizon. I have had a problem with the internet for over 3 months. Now I am going back and forth with them, trying to get the internet to work right. They won't send a tech to my house, telling me to fix it and saying I have to pay $150 if they decide to send someone. I am just tired of this company. But we have no choice here. There is only Media and Frontier to choose from. Just look at all the complaints about this company. They should be fined and not be allowed to offer their services.

Just received non functional defective equipment from Frontier to replace equipment that's not functional. They explained "it's not usually tested before shipping". When I requested a service tech they explained that wouldn't help because " tech's have no equipment on their trucks". Pathetic.

Ever since I had fiber optic installed our land line only works when it wants to. You can't dial out. This is the biggest mistake going to frontier for fiber and the customer service is no help and many of them you can't understand.

We had Frontier internet installed at our home in Colleyville, Tx. on February 24th 2026. They had to run the cable across our street. We were told that the bury team would come out in a couple weeks to bury the line under the street. 2 months later, it still is not buried. In the meantime, the cable got ran over so many times that it got cut and we lost internet. After calling it in, they came out and pulled the whole cable and said they could not install a new cable across the street. The repair guy said he was told by his supervisor that it was illegal to run it across the street and they weren't supposed to run it in the first place. What!? Why did they do it then? They're saying they can't do anything for us at this point. So now we're stuck without internet and my husband works from home. We have all their equipment installed at our house, but no internet. So now, we have to start from scratch and find out who might service our area.

I avoid Verizon like the plague. Won't use their cellular service due to worst customer service based on past experience.Now they own Frontier and experiencing the typical horrible customer service. I haven't had internet for 3 days with Frontier, have spent hours on the phone with multiple phone calls and nobody seems to know the problem. The techs must get paid to keep you on the phone for prolonged periods of time. Not efficient. No solutions, no reason, no timeline for repair. I work from home and unable to connect online. Switched to Spectrum today. Amazing customer service and very prompt.

Frontier & Verizon are the Worst internet providers. Through most of December & January our Fiber internet kept going down each day for hours.I upgraded my plan in hopes that would help.
That actually made my service get worse. I was frustrated and called to cancel my plan on 2/10/2026- I had requested a refund of all the time my service was down and was asked to call back after my service was cancelled. I had paid my last bill with them on 02/04/2026 in the amount of $109.99 and returned my equipment. Know they are billing me again after I cancelled my service on 2/10/2026 in the amount of $141.25 they said it’s a valid charge and that the refund was already applied.
Yes worst service ever…..Why Do you wrong honest customers.

Read the reviews and beware. Frontier had just installed fiber optic cable and were offering a rate that was a little better than I had and with faster transfer rates. I asked specifically if this was a promotional rate that would increase and was told no. At install I was "given" a router that I told them to take back as I already had a mesh network. The installer told me he had to leave it so just keep it. It wasn't too long before we started noticing buffering at our streaming devices. I thought it might be our older mesh wifi network so decided to make use of the EERO Pro 6e router that they left. Bought 2 more because of the size of the house. It helped some but still had buffering issues. Fast forward to 1 year since install. Price goes up nearly 30%. I got a different service and called to cancel because I don't play the, "we have a deal for you" games. The rep went through the "here's all we can do to keep you" spiel. I gave my usual "if you had that why wasn't it offered instead of a price increase," to which they never have an answer. Then it got down to the cancel - then the fees started coming which set me off. The equipment restocking for the router was the best. I told them I wasn't paying it because it wasn't communicated up front. He said it was in the terms and conditions that I signed, sorry if you didn't understand them. I told him if there were fees those should be clearly delineated not buried especially because I told the installer to take the router back and stop with the insincere apologies. I said fine I'll buy the equipment - how much. "If you don't return it its 150 plus a restocking fee of 50 and that will be billed directly to your bank account." Really so you don't have to restock it, and I have to pay a restocking fee - not happening and I'm removing the account from the profile. "Well, it'll go to collections then." Fine see how that goes and I ended the call. It's been a while since I've been this angry with a company.

None of them are good but, if you have a choice these guys are the bottom of the barrel, choose elsewhere.

Update May 9...I received a bill for another month. It seems they didn't complete the cancellation because I "ended the call in April before the rep processed it." On this call I went through the same process as before. Did get me cancelled and back dated it to the previous month after pressing, however was told I would be charged the restocking fee. I told the rep I never received any terms and conditions at sign up, but I went to their website and got them. There was no fee on the T&C that were in place when I signed up and I know you are being sued over this exact thing. I'd like to talk to a supervisor. Rep told me they'd say the same - that I'd have to pay. Fine put them on and let me hear them say that. Just a moment...she came back and said the supervisor waved the fee. No sure there really was a supervisor, but I was able to get things taken care of. You shouldn't have to go through this when trying to cancel service. To all experiencing the same. Just continue to pressure them when cancelling and move up the chain. Frontier and Verizon lost a customer. I had been with Verizon for over 20 years. Had Frontier not raised my monthly charges alone they'd both still likely have me as a customer.

I filled out the website form to switch to full fiber in our neighborhood. 3 months free, $100 visa card. 49/mo. Waited two days for them to call me back after credit check and uploaded driver's license check. Spent 30 mins confirm the order and date for installation. Then I get a call back one hour later to say that the promotion is no longer available. It was still there on the internet on their website. What a bait and switch. Where can I report this type of bad behavior?

They continue to charge my account despite being canceled for a month and despite all equipment being returned. Horrible corrupt humans own the company, and horribly trained idiots control the phones and billing. Just inexcusable in 2026.

Terrible service and even worse customer service. I had their service for less than 24 hours and now I have been dealing with them for 2 months now hearing that my account is past due. I was supposed to have a 30 day trial and I called them less than 24 hours after installation to cancel and had to wait for a pin number in the mail. Once that was completed 2 weeks later I got a QR code to send back their equipment which has been done but I'm still receiving emails telling me I'm past due on my account. Called customer service for the 4th time and now they want an 81.00 early disconnect fee even though I've been trying to disconnect it since the day after it was installed. I highly do not recommend

They r the worst and give you fake charges when you try to cancel and make you go to collections to recollect.
They make you call different departments like 1000 times. It’s just soooooo god damn frustrating. Stay away from this place.

Setting up was also a god damn pain in the butt too. Many different technicians came and they always upsell you. I even paid a bit more and the internet speed was the same. It was also impossible to cancel so I was paying the more expensive fee for months before. Like what kind of terrible company is this. 🤬

I don't know even where to start.How about the fact that we were paying almost a hundred dollars a month for thirty megabytes per second? And they magically changed it to only twelve, frequent disconnects always slow connections, and they never can seem to fix their own issue.

Terrible service. Slow speeds. And impossible to cancel. They try to sell you on everything under the sun when trying to cancel. As well as have a ton of fees you have to pay when cancelling. They charge you for everything and won't let you cancel right away.

Highly recommend going to a different provider. Will never use them again.

Consistently slow internet speeds, even after contacting support for help. Rate increases often. Frequent outages as well.

My first ever 1 Star Review. Terrible service, terrible product, terrible communication
Franklin, NC 28734
Account 828-349-8505-012618-5

To whom it may concern

I am disputing the final billing of $148.37 for the following reasons.

November 26, 2025 purchased a home and started services for Internet only, using equipment left behind by the seller, Ryan Paine. Welcomed to Frontier and was offered the first month free. See accompany letter from your sales representative, Mark Levy, Customer Experience.
November 26, 2025 – December 26, 2025 Free introductory Month offered by Mark Levy

Cancelled on 12/30/2025 for cause as we were only receiving 1 – 2 mbps speed and it was insufficient for my wife’s business. Was told that we would have to pay for the period of December 26 – January 26. Made that payment by credit card which fulfilled my commitment for service for the second month.

Was told to mail back equipment and that my final bill would be $50 period. Paid that in January online and have not been able to communicate with anyone within your company.

There will be no more payments coming and I am requesting that the erroneous charge for the November to December and or past due balances by the previous owners be credited. I am only responsible for December 26, 2025 – January 26, 2026 plus the return of your equipment which has been completed

Respectfully
Ted XXXXX 954 818-XXXX

Sent to collections and have been unable to speak with anyone in your company.

I will cancel my business subsription with Verizon phones if this is not resolved.

Not sure Verizon did their due diligence before purchasing this "DOG" of a company.

Moved to fiber internet 500/500 things were fine now the little company has been swallowed up by Verizon and they have gone down several times. Their customer service is AI or people chatting who don’t speak English very well and constantly try to upsell you to always on Internet or something it’s a WiFi backup that’s another $30 a month wtf? They know the go down all the time so they want more money because they suck??

My internet went out at the box on the pole. They can not get out to fix it for 4 days. There was no bad weather that caused it. With it being something that I could not fix and was not caused by me they should have had some one out within 24 hours. This also affects my phone sevice through Frontier. That means no family can call my Dad for Easter. Very disappointed in their service!

DO NOT get Frontier internet. The service is horrible. Internet goes out randomly for no reason and it takes them forever to get it working again. The customer service is the worst I have ever experienced. We had it for 14 years because there were no other options where we live and they charged me $50 to cancel. Get Starlink, works GREAT and it is less expensive than Frontier depending on the plan.

Bolins 260.745. 7311. Phone out. Repair guy came out didn't look at it at all. Wanted 900..to fix it. Without even checking line. Ask him how he knows didn't even look at it. Saw him get out of van walk in store and not check any thing. Guess I just shut it off now since won't fix or check line at all.