Courierpoint.com Bewertungen 

2'182
TrustScore 2.5 von 5

2.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Parcel I sent was not received. Courierpoint said it was showing as received on the UPS website. It wasn't received. All CCTV was looked at. Courier point failed to inform UPS of the lost parcel insp... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Terrible company. My company has used them a lot over the last few months. We hit problems a few months back with a couple of orders getting stuck in transit / lost and their customer service has... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Used Courier Point to schedule a shipment from the UK to USA, Fed Ex. There was a hiccup in the scheduled pickup, but Courier Point rescheduled. Everything went to schedule and received in record time... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We had to make an urgent shipment to Iceland DDP (delivered duty paid) and Courierpoint were extremely helpful. It took a little while to sort it out but they helped us through each stage and the deli... Mehr ansehen

Unternehmensdetails

  1. Kurierdienst

Vom Unternehmen geschrieben

Fraud Warning : If you have received an email requesting unsolicited payments please delete it and do not click on any links. This is not from our Company or servers, we do not send out unsolicited emails. Company Profile : We have over 20 years experience providing reliable leading branded domestic and international courier services at discounted rates to businesses and private individuals. We also have some of the best e-commerce integration tools, enabling business automate their shipping quotes, dispatches and tracking needs. Enabling our clients to save time, trouble and money on their delivery needs. All supported by our award winning customer service team. Please get in touch in you have any questions or would like a demo on any of the services. Courierpoint.com


Kontaktinformationen

2.5

Mangelhaft

TrustScore 2.5 von 5

2182 Bewertungen

5 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat keine negativen Bewertungen beantwortet

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2.5

Alle Bewertungen

(2'182)

3 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Bad experience with DHL company

For the first time, I had a bad experience with a courier point an agency that provides services with different entities (carriers) where there are different accessible prices. When you register in the system, it appears from where the items will be collected to where you want to send them. It has a specific code where you can track it anytime/any day. Unfortunately, DHL collected my order on Monday and returned it 24 hours later to the same place where it was collected (the service is international outside of England).

I wasted a day and a half on the phone trying to understand why the parcel was sent back to the same address where the parcel was collected, the first answer I got was "they work like this from time to time especially in this high season Christmas".

The girl on the phone (courier point) customer service was super helpful with me, helped me in whatever way she could, and always had solutions to resolve this embarrassing situation, I had to pay again to be resent my boxes. When the DHL driver went to pick up the boxes at the door (Monday) he was asked twice if there was any document missing if everything was in order to proceed with the same as an answer, he said that everything was ok when wasn't.

Courier Point customer service by phone or by email is very helpful they are very attentive and have solutions for any circumstances delays, shipment, payments.

16. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

Wouldn’t use anyone else. Great service at a reasonable price. Always trust them to safely deliver my parcels to Canada.

16. Dezember 2021
Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service! Very easy and straight forward. Sent parcel through courierpoint with DHL . Parcel already arrived in USA within couple of days! Will most definitely use again !

8. Dezember 2021
Bewertet mit 5 von 5 Sternen

Efficient and convenient service

I have used Courierpoint twice. On both occasions collection or drop off was convenient. I was kept updated about my international parcel and I was notified when it was delivered. I was also able to follow it on the specific courier’s mobile app. It was cheaper than the other available providers and was delivered earlier than expected. I will use them again.

7. Dezember 2021
Bewertet mit 5 von 5 Sternen

Yet again

Yet again, such a brilliant service. Picked up from me by FedEx at 10.30 am on Tuesday, delivered to my daughter in Calgary at 11.30 am on Wednesday. Even allowing for the time difference, that is stunning service. I am happily gloating to my colleague who posted a parcel via Royal Mail / Canada Post a full week before me and it still hasn't arrived.

Why would anyone NOT use CourierPoint?

3. Dezember 2021
Bewertet mit 1 von 5 Sternen

A nightmare

I send parcels in February with this company and up to date, no one can tell me where they are. This company is terrible. Avoid it if you can!!!!

24. August 2021
Bewertung ohne vorherige Einladung
Courierpoint.com-Logo

Antwort von Courierpoint.com

I am sorry that you have had a challenge with this shipment. It has been collected and moved by UPS on the service selected. As a reseller of branded carrier service we do not physically move the parcels ourselves and whilst over 98% of our orders are delivered without issues, unfortunately some shipments do have challenges. We have opened a case file with UPS and are following up on your behalf and will come back to you when we are updated. I apologise for the inconvenience caused, Darren Customer Service

Bewertet mit 5 von 5 Sternen

The greatest Customer Service experience!

I used to work for Courierpoint for a number of years and knowing very well what customer services work looks like in the background, I would never ever use any other company. My shipment to Finland has been successfully delivered without any issues, highly recommend to anyone!

4. August 2021
Bewertung ohne vorherige Einladung
Courierpoint.com-Logo

Antwort von Courierpoint.com

Thank-you for your positive review, you are missed and we wish you all the best in the future, and of course please keep using us :)

Courierpoint Team

Bewertet mit 5 von 5 Sternen

“Most reliable and efficient courier in…

“Most reliable and efficient courier in the UK”
Owner of a small growing on-line business which relies on using the services of a trustworthy, reliable and efficient courier company who can ship during peaks large volume of parcels some delicate and fragile goods at times. Can’t recommend Courierpoint enough for competitive pricing, great customer service and reliability.

29. Juli 2021
Bewertung ohne vorherige Einladung
Courierpoint.com-Logo

Antwort von Courierpoint.com

Wow, thank-you for such a great review, it is very much appreciated!
We look forward to continuing to work with you.

Courierpoint

Bewertet mit 5 von 5 Sternen

I have used Courierpoint for a year and…

I have used Courierpoint for a year and have shipped with them regularly on a weekly basis. The customerservice team are excellent and have never had any problems with my shipments .
Top rated service and even though my business is small, Courier point make you feel like your important ,
Excellent througout,,

29. Juli 2021
Bewertung ohne vorherige Einladung
Courierpoint.com-Logo

Antwort von Courierpoint.com

Thank-you for the positive review.

We work with many small retailers sending out weekly both domestically and internationally. We always aim to offer competitive prices for our services to help you sell more and great customer support.

We look forward to continuing to work with you,

Courierpoint

Bewertet mit 1 von 5 Sternen

£200 con

Was all going very well when I put the dimensions in to their website. Gave me a very good price (£23).
They appointed UPS who failed to collect the first day. Got collected second day and delivered the following day. That was 1st July.
Yesterday evening (27th July) I received an email stating they were taking an extra £189 from my account because I mislead them with my sizes.
My parcel was 1530mm x 390mm x 90mm and weighed LESS THAN 10kg.
They say my parcel was 2.4 METRES long, double the width and height and weighed 51 KILOS!
I asked them how the line driver loaded the thin acrylic sign that was the weight of my wife, onto the van on his own (even without questioning the size!).
I have photos of the parcel alongside a tape measure and a pic of it on a scale (it actually weight 6kg, so smaller than I stated).
I’ve just called them as they’ve not responded to my three emails but you CANNOT SPEAK TO ANYONE.
I will not be conned or robbed by you.
Reply to my emails and WITH AN APOLOGY, and tell me it’s over.
I will NOT recommend you to anyone. You’re a shambles.

28. Juli 2021
Bewertung ohne vorherige Einladung
Courierpoint.com-Logo

Antwort von Courierpoint.com

Dear Al,

We are really sorry that you have had an unexpected charge.

We are not able to take any payment without authorisation. Accepting our T&Cs you have agreed to pay additional charges if the carrier assessed weights or sizes differ from those you have entered.

Please bear in mind 51 kg is the volumetric weight this has been calculated as length x width x height (cm) / 5000.

You queried this shipment last night after 7pm, it is now midday the following day. During this time you have had confirmation that we have received your query and have raised a query with the carrier. We have not taken any additional payments, only notified you of the information provided by UPS to us on what they collected and have charged us for. This gives you the opportunity to query there billing if it is incorrect as we have not seen your shipment ourselves. Our query process gives clients the opportunity to dispute any carrier records.

Since we are working on small margins, trying hard to keep the prices competitive, we are not able to cover for such big difference.

I believe the advisor you have spoken to, asked you to get in touch with the Credit Control Team. Members of Credit Control are dealing with invoice queries like yours. Be assured that in Courierpoint excellent customer service is the most important to all of us. Staff member you have spoken to, wanted to make sure that you will get all the help and information you need from the best source; they would not be of much help, not having access to separate department's files.

Kind regards,
Courierpoint Team

Bewertet mit 5 von 5 Sternen

Excellent website with many options of…

Excellent website with many options of courier company's to book through! I highly recommend.

23. Juni 2021
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Antwort von Courierpoint.com

Great Review - thanks for the support its appreciated. We look forward to working with you again,

Courierpoint

Bewertet mit 5 von 5 Sternen

Competitive prices and good customer service

Delivery went smoothly using DHL through Courierpoint to post a parcel to the USA. Competitive pricing and very helpful and honest customer service.
I had previously used them to send with FedEx, who were completely terrible and returned my parcel twice with no explanation, but Courierpoint refunded me so I was happy to use them again.

19. Juni 2021
Courierpoint.com-Logo

Antwort von Courierpoint.com

We have a London based customer service team, and we are always available to talk with by phone or live chat. If a client has a challenge we always try are best to find a solution. Thank-you for the work and review,

Courierpoint

Bewertet mit 5 von 5 Sternen

Faster than expected international…

Faster than expected international shipping.

18. Juni 2021
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Antwort von Courierpoint.com

We work with the best branded carriers who often deliver faster than our guide transit times, thank-you for the review and we look forward to working with you again,

Courierpoint

Bewertet mit 5 von 5 Sternen

I have used Courierpoint for a few…

I have used Courierpoint for a few years and they have never dissapointed me.Always giving a prompt delivery service.i will always recommend them.

17. Juni 2021
Courierpoint.com-Logo

Antwort von Courierpoint.com

Thanks for the positive review, it is great to have regular sending clients who we have worked with for many years.

Courierpoint

Bewertet mit 5 von 5 Sternen

Great as usual!

Great as usual, no matter the distance. Always fast pick up and delivery on time. Superb service!

16. Juni 2021
Courierpoint.com-Logo

Antwort von Courierpoint.com

Thank-you for the positive review, we look forward to working with you again,

Courierpoint

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