Excellent service! I called after losing my car key, and Victoria was incredibly helpful in assisting me with retrieving it. From the moment I spoke to her, she was kind, professional and reassuring,... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
First time lost car key card & house keys. Going on holiday Thursday evening, stressful. But each staff I chatted with, were professional, knowledgeable, polite, quick to respond & follow up. Mobile c... Mehr ansehen
Unternehmen hat geantwortet
Effective, quick, on time, highly skilled and knowledgeable workers in all aspects, a great deal of passion put in solving the matter. Can't put down any faults. One ring one day, two days to eliminat... Mehr ansehen
Unternehmen hat geantwortet
I had excess protect with CoPlus through my car insurer. Whilst my car insurer left alot to be desired (1st central im looking at you with your hidden excess charges) , Coplus delivered some of... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Versicherungsagentur
- auch in
- Callcenter
- Geräteversicherung
- Rechtsservice für Bagatellschäden
- Unfallversicherung
Vom Unternehmen geschrieben
At Coplus, we’re dedicated to providing outstanding service with a genuinely customer-first approach. We are a leading UK provider of breakdown assistance, motor, legal and property insurance solutions, alongside expert claims handling and 24/7 outsourced support for a wide range of businesses. We also design and deliver white-labelled solutions for many large and well-known organisations across the UK, allowing their customers to benefit from the same high standards of service, care and expertise that sit at the heart of everything we do. Transparency and integrity are fundamental to how we operate. That’s why we only seek organic customer feedback, our Trustpilot page is never edited or filtered, and we don’t remove negative reviews. Instead, we see every piece of feedback as an opportunity to learn, improve, and continue delivering dependable, high-quality service our customers can trust.
Kontaktinformationen
Vereinigtes Königreich
- coplus.co.uk
4.7
Hervorragend
405 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Great response and communication
Great response and communication. Male who came out to program key was very helpful. Great job thanks
25. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your positive feedback! We're thrilled to hear about the great response and communication you experienced. We're glad our technician was helpful and that the job was done to your satisfaction.
Excellent service
I was fully informed about the difficulties in locating a replacement key …. Renault had them on back order ….. the engineer arrived on time and carried out repair and replacement within 30 minutes Friendly and respectful engineer Would use service again
23. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your positive review! We're glad to hear that you were fully informed about the challenges in sourcing a replacement key and that our engineer was able to arrive on time and complete the repair and replacement efficiently. Your kind words about our friendly and respectful engineer are greatly appreciated.
So much mucking about to try and get a…
So much mucking about to try and get a £100 claim paid. Ridiculous unnecessarily long winded process- claims form super difficult to find and requires a ton of screenshots, no confirmation it’s been received- had to chase via go compare.
After weeks of correspondence back and forth with go compare and coplus trying to get the payment initiated after giving my bank details multiple
times was told I had to confirm them AGAIN needlessly.
Eventually lied to and told it was paid on the 13th. Not true never got it and had to chase it up with both companies only to get a rude fob off response saying my complaint had been deat with correctly already(unresolved) and then went on asking me if i got payment when i literally had emailed multiple times saying i hadn’t - how many times you can ask the same question before spontaneously combusting in frustration?
Nick Spouncer took it upon themselves to decide the response wasn’t inappropriate or rude, as if he feels he somehow speaks for me as a customer?!
Never did get paid and i don’t suspect that i will. Had another excess to reclaim but don’t think i’ll bother since the headache and stress was no worth it the first time. perhaps that’s their aim- to get you to never ever use them again. Cannot believe the level of customer service and the inefficient manner in which they “process” claims. Steer clear.
24. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for reaching out to us again, further to my previous comments on your earlier reviews we reiterate our apologies for the difficulties you've faced throughout this process.
This situation is unprecedented, as previously advised all payments requested on the 13th June failed because a customer had provided us with incorrect bank account details resulting in our claims payment import being rejected by the bank. This underscores why we are meticulous in verifying information, as errors can have significant repercussions.
Regarding the payment issue, we have been informed by our bank that payments which failed on June 13th should have been successfully delivered to the relevant accounts on Monday, June 24th. As you have confirmed you are not in receipt of the payment we have contacted Barclays to track the payment.
Regarding your interaction with Nick Spouncer, we apologise if there was any misunderstanding. His intention was to assure you that your complaint was actively being investigated and not dismissed. We did not mean for any holding correspondence to appear dismissive and we shall review the contents of this correspondence but please be assured a full response to your complaint will be provided in due course in line with our complaints procedure.
Regards
Sharon Straughan
Risk & Compliance Director
Great service locksmith
The locksmith arrived 30 minutes earlier than expected,& warned us that he'd have remove the control panel on the dashboard,and that our model of car was particularly awkward and it may be slightly damaged,but he did a great job & sorted out our key within about 30 minutes!! A well deserved 5 stars!!
21. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your fantastic review! We're delighted to hear that our locksmith exceeded your expectations by arriving early and handling the situation with care and expertise. We understand the concerns you had about the dashboard, and we’re glad the job was done efficiently and without significant issues. Your 5-star rating means a lot to us and will surely be passed on to our team.
Spoke to someone over a week ago told…
Spoke to someone over a week ago told me my claim was sent 3 days ago. Not gone into my bank. Spoke to 2 others yesterday who advised email sent to accounts and are awaiting reply so cant do much until then. Waiting nearly 2 weeks now. Not very helpful at all. Dont reply to e mails and very abrupt on phone. Still awaiting payment. Why would they say payment might have bounced if its going into my account with money already in there. Its a joke.
5. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for bringing this issue to our attention. I apologise for the inconvenience and frustration you have experienced regarding your payment.
We received your bank details and authorised the payment on the same day - June 12th, at the very latest it should have been processed by the bank and reached your account by June 17th. Unfortunately, it appears there has been an unforeseen delay. I have asked our Accounts Department for an urgent update on why the bank has not processed your payment.
We take full responsibility for this delay and are working diligently to resolve the issue as quickly as possible. I understand the impact this has had on you and apologise for any inconvenience caused.
As the Risk & Compliance Director, I will be personally handling the resolution of this matter. Once this urgent element is resolved, we will review the calls and assess the service issues you referred to.
We will provide you with an update as soon as we have more information. Thank you for your patience and understanding.
UPDATE: 21/06/24 - 14:15
I apologise for the uncertainty and inconvenience you’ve experienced. Although I cannot confirm the reason for the payment failure, we have determined that it indeed has not been made. As a result, we processed an urgent same-day payment today, and I hope the funds are already in your account. Once again, please accept our sincere apologies for this issue.
Very quick
Very quick. The guy who done my key, also took his time to help me with the other car which wasn't part of the service.
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for taking the time to share your experience! We're thrilled to hear that you found our service very quick and that our technician went above and beyond to assist you with your other car. Providing exceptional service and support is our top priority, and your feedback reaffirms that we are on the right track.
Excellent customer service
Excellent customer service, dealt with issue quickly. Helpful and friendly
14. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
customer service and that our team was able to address your issue quickly. It's great to know that you found our staff helpful and friendly.
Really responsive
Made a claim for a key that had been stolen, didn't have a spare. Company were really responsive, and the auto locksmith came out within 2 ish days.
12. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your positive feedback! We're glad to hear that you found our service responsive and that the locksmith was able to assist you promptly. Your satisfaction is important to us, and we're pleased we could help you resolve your issue efficiently.
Lost car key
Sam arrived on time and had my new key cut and programmed in 20 minutes. Great service! Would highly recommend.
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you so much for your positive feedback! We're delighted to hear that Sam provided you with efficient and timely service. Ensuring our customers are satisfied is our top priority, and it's great to know we met your expectations.
Excellent service
Excellent service. Very quick from contacting the insurance company to the new key being cut. Highly recommend the company and its services
27. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your fantastic feedback! We're delighted to hear that you received excellent service and that the process from contacting your insurance company to having your new key cut was quick and efficient.
Your high recommendation of our company and services means a lot to us. We truly appreciate you taking the time to share your positive experience.
Excellent service
Excellent service. River was polite, efficient and very professional. I would definitely recommend.
27. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you so much for your kind words! We're thrilled to hear that River provided you with excellent service and impressed you with their politeness, efficiency, and professionalism.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience.
Exceptional service
The gentleman who came to sort out and replace my car keys was very professional and did an excellent job. I was very grateful Peter came to help me today, on Sunday evening.
26. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your wonderful feedback! We're delighted to hear that Peter provided you with professional and excellent service, especially on a Sunday evening. We understand how important it is to have reliable assistance when you need it most, and we're glad Peter could be there for you.
Your appreciation means a lot to us, and we will be sure to pass along your kind words to Peter.
Excellent courteous service
Excellent courteous service. Kept us well informed from start to finish. Highly recommend this company
24. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you received excellent and courteous service from our team. Keeping our customers well-informed throughout the process is a top priority for us, and it's wonderful to know that this made a positive impression on you.
Your recommendation means a lot to us and serves as a great encouragement to our team.
Wishing you a fantastic bank holiday weekendl!
Our Skoda Fabia spare got damaged
Our Skoda Fabia spare got damaged. The customer service was excellent and when we made an appointment the locksmith rang beforehand to say he was on his way. Very friendly and professional and our new key was supplied vey quickly. Thank you for a great service
15. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
We understand how frustrating it can be when a spare key gets damaged, and we are pleased that our team could assist you efficiently. Our goal is to provide excellent customer service, and it's great to know that our locksmith's friendly and professional approach met your expectations.
We are glad that the appointment process was smooth and that your new key was supplied quickly. Your kind words are very much appreciated and motivate us to continue delivering top-notch service.
Dan - Spare Key Job
Dan who came across to Scotland to replace my spare key was a diamond. Top class service and a great guy who was efficient and explained everything to me which was interesting! The whole process was easy, I called spoke to polite agent and then Dan was out the next day. Given a 4 hour window and a call 20 mins before arrival. Great service thank you all very much :)
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Ben, Thank you for taking the time to share your experience with us.
We are thrilled to hear that Dan provided you with exceptional service. We always strive to deliver top-class service to all our customers, and it's fantastic to hear that Dan's professionalism and efficiency made such a positive impression on you.
On behalf of Dan and the entire team, thank you!
Good service
Daryl provided top-notch customer service! His attentiveness and helpful attitude helped a lot. I appreciate his dedication to ensuring customer satisfaction.
24. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Taro, Thank you for taking the time to share your experience with us.
We are thrilled to hear that Daryl provided you with exceptional service. We always strive to deliver top-class service to all our customers, and it's fantastic to hear that Daryl's professionalism and efficiency made such a positive impression on you.
On behalf of Daryl and the entire team, thank you!
Replacement Car key for Jaguar
I needed a replacement Car key for my Jaguar. So I reached via my Insurance provider 1st Central.
Coplus team handled the call very efficiently, confirming a visit in one hour for the replacement key to be in my hand at my home by next day. Super impressed…
19. April 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
Thank you so much for sharing your experience with us! We're delighted to hear that our Coplus team efficiently handled your call and arranged for the replacement key to be with you so promptly. Providing efficient and hassle-free service is always our top priority. We're thrilled to have been able to assist you, and we greatly appreciate your feedback.
What a company
What a company, if your now injured, this simply drop the case, then you get letters from the insurance company asking why you haven't reported an accident, when you did but didn't want to put an injury claim in, CRAP COMPANY, took 5 yes of my life to sort this out
7. März 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
We’re sorry you are unhappy with the service you have received, and would like to explore the matter further. Could you please email us at qualityteam@coplus.co.uk with your full name, details of your policy, claim and experience?
Absolutely amazing customer service
Absolutely amazing customer service, Polite , friendly and professional, Rang yesterday to claim for Replacement Key all sorted with in 24hrs , Money paid out straight away, Fantastic service
Thank you all who dealt with my claim you made it a completely hassle free process
Diane Milford
2. März 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
We are delighted to learn that you received a good service and that it was hassle free, which is exactly what we hope and strive for.
CoPlus is a Scam company!!!!!!!
Thank you for your response. I Have now had further correspondence with your company and I look forward to seeing what happens next?
Thank you for the response. However, just along the same lines as all my previous conversations with your company, you are talking absolute rubbish. He has been passed to your quality team who sent me out an automated customer satisfaction survey. Other than that I have NOT being contacted by your company at all!! from any quality representative.
Your response is dishonest and misleading, It gives the impression that you're dealing with the situation put in reality, all you have done is washed your hands of me as a paying customer that you are refusing to honour the policy for. More lies from a sham company.
I use this company when I got my insurance through Go compare. They were used so if my vehicle was off the road for any reason due to an accident I would get a replacement vehicle whilst my vehicles of the road. They did not honour their insurance and made every excuse in the world as to why not to cover. I was told to get a garage to say the vehicles was unsafe which I did and they still refused to cover their insurance. Absolute terrible company, communication was difficult throughout the incident and no help whatsoever. Only interested in taking your money and not providing a service. Do not use this company. You will feel lied too and betrayed by them. Nothing but a scam
18. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Coplus
We’re sorry you are unhappy with the service you have received and understand your case has been passed to our Quality Team who are investigating this. If you wish to get in touch with the Quality Team directly, please message qualityteam@coplus.co.uk.
REPLY TO UPDATED REVIEW - We understand that the complaint is under review and you will be contacted shortly. We take all complaints very seriously and will be in touch with you soon.
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