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COOLCRUTCHES Bewertungen 

530
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

As a first time user of Coolcrutches, I was able to experience the full range of their customer service. A famiy business. Very professional, you become drawn into a feeling of pride and warmth wh... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I ordered a pair of crutches from the company which are lovely and comfy to move with. Unfortunately there was a small issue but the aftercare was fantastic and I was dealt with with so much understan... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Fabulous crutches. Perfect 👌 miles better than the standard NHS crutches I was previously using. Lightweight, comfortable to grip and look super stylish ...as walking aids go!

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ordered replacement ferrules, grips I also ordered the high performance reinforced ferrules. I was impressed with the design and how easy it made my walk down a country lane. Placed the order on... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Anbieter von Mobilitätsausrüstung

Vom Unternehmen geschrieben

Created with comfort and style in mind, Cool Crutches are solid, robust yet lightweight crutches. Each component has been carefully researched and sourced to create a high quality, durable crutch. With three adjustable points Cool Crutches are dedicated to keeping you as pain free, soft, supple and supported as possible whilst you walk. Cool Crutches has a wide range of colours, patterns and prints. There are many styles to choose from as well as the option to Design Your Own.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

530 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 94 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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4.5

Alle Bewertungen

(530)

147 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

i was sent incorect item but it was…

i was sent incorect item but it was replaced without delay with no problems at all and appologes will use again

23. Februar 2026
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Antwort von COOLCRUTCHES

Thank you so much, William! And thank you for your patience whilst we fixed things for you. :)

Bewertet mit 5 von 5 Sternen

Great experience

Great experience, easy to order just what you need and despite a delivery time guide I received my order the next day.

23. Februar 2026
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Antwort von COOLCRUTCHES

Thank you, Pat! xx

Bewertet mit 5 von 5 Sternen

Highly recommended

Highly recommended.
Excellent quality and great range to choose from.
Good prices.
Quick delivery

23. Februar 2026
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Antwort von COOLCRUTCHES

Hi Vivien, thank you very much for such a lovely review - it's much appreciated. :) x

Bewertet mit 5 von 5 Sternen

Very helpful service…

Although your website could not process my gift voucher your member of staff ,on the phone, was very helpful and sorted out my order ,which was then delivered very swiftly and the item was in perfect condition.

23. Februar 2026
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Antwort von COOLCRUTCHES

Thank you for such a wonderful review, Fi. :)

Bewertet mit 5 von 5 Sternen

From cane to crutch and no going back!

I’ve been advised to use a crutch or crutches for my neurological condition for years but I always refused as I found the NHS crutches far too uncomfortable. Finally went for it after finding these and got to say there is no going back! The level of support and comfort is brilliant. I can now have the required level of support I need but in style and comfort.

23. Februar 2026
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Antwort von COOLCRUTCHES

Thank you so much for such a fantastic review, Jemma! We're so pleased you now have comfortable and stylish crutches! x

Bewertet mit 1 von 5 Sternen

No response

I have sent messages to the company regarding the issues with the crutches but disappointingly, I have had no response.

23. Februar 2026
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Antwort von COOLCRUTCHES

Hi Charissa,
Thank you very much for your review. I've checked and can see that we did respond to you on Live Chat on Thursday 26th February asking you to forward some photos to our customer service email, but we sadly didn't receive anything further from you. If you could please resend the email to hello@coolcrutches.com, we'll respond as a matter of urgency today.
Thanks so much,
Charlotte

Bewertet mit 5 von 5 Sternen

The crutches are sturdy

The crutches are sturdy, silent and very comfortable. They look fantastic and have given me the confidence to use them in public. I would 100% recommend

18. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von COOLCRUTCHES

Thank you very much for this wonderful review, Jo! x

Bewertet mit 5 von 5 Sternen

Absolutely outstanding …

From start to finish this company have been absolutely fantastic. Quick to answer queries and in such a lovely, caring way.
The bespoke stick I ordered came exactly as I'd asked and the quality is excellent.
Thankyou Cool Crutches!

17. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von COOLCRUTCHES

Thank you very much Dawn for such a wonderful review - it's very much appreciated. :) x

Bewertet mit 5 von 5 Sternen

Amazing crutch

Amazing crutch. Great colouring and prefect for our woodland wedding we're planning AND everyday! Dress up, dress down being able to move around the town!

26. Januar 2026
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Antwort von COOLCRUTCHES

Hi Charlotte, thank you so much for your wonderful review! We're thrilled that you're pleased with your new crutch and congratulations on your upcoming wedding! x

Bewertet mit 5 von 5 Sternen

I love my new crutches!

I love my new crutches!
I have needed crutches for about 11 years, and I had managed to get down to using one, before an event sent me back to needing the two again. I was in two minds whether I could justify the expense of another set of crutches as I had three pairs of NHS ones (the latest having the ergonomic handles) and a pair of folding ones from Amazon for travel.

I kept looking at the Cool Crutches checkout page, wondering whether I could justify them, still being in denial about having a permanent disability that meant I would be using aids forever… I eventually realised that I may as well get some crutches that will stand up to the job.
I was sick of clicking along with my hospital grey ones. I wanted to get some that were funky enough to be different, but still subdued enough for me to not stand out too much. I was looking at the Black Carbon Fibre patterned ones to begin with, but then they brought out the Black Leather effect ones and I was sold!
They are exceptionally comfortable to use due to the ergonomic handles and the neoprene handle covers (that come with the crutches). I was struggling a bit at first with the two types of arm rest that is on these crutches (it has a closed type cuff surrounding an open one, that lets the crutch hang on your arm when you need to reach for something). This was entirely due to the crutch being a new experience compared to using the grey ones. I ended up buying the pair and with the VAT exemption and a first order discount, the price came down enough for me to finally go ahead and purchase them.

The quality is exceptional, they feel chunky and solid but not too heavy. The Black Leather looks like real grained leather and the way the crutch is adjusted has made walking a peaceful experience!
I thought that the crutches came with the cuff covers, which was my mistake, but as I felt I needed some I got them on a separate order. So if you prefer them, I recommend that you order them at the same time as the crutches to get the free delivery. These cuff covers stop the swinging effect of the cuffs though, so bear that in mind if you want to keep that feature… I prefer them to be fixed and the covers are exceptionally comfortable.

I would dearly love for the company to consider designing and making some folding crutches for travel… the ones I have from Amazon are a lot lighter and not as chunky as even the hospital ones.

Dealing with the company has been a smooth process and delivery was swift. All in all I am extremely satisfied with my crutches and I feel very safe using them…

11. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von COOLCRUTCHES

Thank you so much for taking the time to write this review, Linda, and for your feedback regarding folding crutches - if they are something we're able to develop in future, you'll be the first to know! x

Bewertet mit 5 von 5 Sternen

Products and Customer Service 1st Class 🤩

I had already purchased one walking stick and decided to treat myself to a Silver Glitter Stick, unfortunately, it developed a problem so I contacted Customer Service and without any fuss they agreed to replace it and make arrangements for faulty one to be collected from my home, this was all done within 7 days. Thank you, brilliant product and after sales service, 10/10!

7. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von COOLCRUTCHES

Thank you so much for taking the time to write this review, Caz! It's very much appreciated and we were so happy to be able to resolve the issue with your stick so quickly. :)

Bewertet mit 1 von 5 Sternen

DONT WASTE YOUR MONEY - STAY AWAY

Please please don’t buy one of these, filter the reviews and look at the one star reviews and they seem to be the same issue! Firstly it is extremely hard to adjust the height and take the clip off, the cuff of the crutch causes horrible bruising, which has never happened in all the years using a standard crutch, I contacted the company and their solution was for me to buy the padding the sell at nearly £28! I shouldn’t have to do this, the pattern is a cheap sticker suck on, it won’t last and when you extend the crutch it just black at the bottom with no pattern. So over priced and not fit for purpose and customer service is appalling, they are just money grabbers and preying on vulnerable people

26. Januar 2026
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Antwort von COOLCRUTCHES

Hi Amy,
Thank you so much for taking the time to write this review and we're really sorry that your experience with Cool Crutches has been a negative one.
We offered to send you a cuff cover free of charge to help with the issue you experienced with the cuff (we didn't ask you to buy one). Unfortunately this was declined but we did provide you with a free shipping label to return your crutch back to us for a full refund.
Once again, we're really sorry that this wasn't the experience you had hoped for, we'll arrange for your refund to be processed as soon as we receive your crutch back.
Very best wishes,
Charlotte and the Cool Crutches Team

Bewertet mit 5 von 5 Sternen

Arrived very quickly

Arrived very quickly. Very impressed with the crutches, well made, love the accessories and love the purple colour. Nothing to dislike.😊😊

26. Januar 2026
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Antwort von COOLCRUTCHES

Thank you for taking the time to write this review, Amanda - we're so pleased that you're happy with your new crutches! x

Bewertet mit 5 von 5 Sternen

Fabulous service from start to finish.

Brilliant service. I received my stick in under 24 hours from ordering.
Customer service was also excellent, with emails being answered in moments.
And i now have a stylish stick that is comfortable to hold.

2. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von COOLCRUTCHES

Thank you very much for taking the time to write such a brilliant review, Dave! We're so pleased that your stick reached you safely in record time!

Bewertet mit 5 von 5 Sternen

Second purchase

Second purchase. Now have matching crutch and stick.
I’m now fully kitted up for how ever I feel on the day.
Also loving the light and the bendy stick hook.
Great customer service and quick dispatch.
Fab company , wouldn’t buy anywhere else’s.🥰

26. Januar 2026
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Antwort von COOLCRUTCHES

Hi Hannah, thank you for such a wonderful review! We're very lucky to have customers as wonderful as you and are so pleased that you're now fully kitted out!

Bewertet mit 4 von 5 Sternen

I’m happy with the product a bit late…

I’m happy with the product a bit late on delivery and could do on packaging I ordered a touch but the packaging was not good as the box inside was very squished up so it could have broken the touch.

26. Januar 2026
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Antwort von COOLCRUTCHES

Hi Kokila, thank you so much for such a constructive review! We are already looking into how we can improve the packaging of our accessories so thank you for bringing it to our attention. :) x

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