As a first time user of Coolcrutches, I was able to experience the full range of their customer service. A famiy business. Very professional, you become drawn into a feeling of pride and warmth wh... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
As a first time user of Coolcrutches, I was able to experience the full range of their customer service. A famiy business. Very professional, you become drawn into a feeling of pride and warmth wh... Mehr ansehen
Unternehmen hat geantwortet
I ordered a pair of crutches from the company which are lovely and comfy to move with. Unfortunately there was a small issue but the aftercare was fantastic and I was dealt with with so much understan... Mehr ansehen
Unternehmen hat geantwortet
Fabulous crutches. Perfect 👌 miles better than the standard NHS crutches I was previously using. Lightweight, comfortable to grip and look super stylish ...as walking aids go!
Unternehmen hat geantwortet
Ordered replacement ferrules, grips I also ordered the high performance reinforced ferrules. I was impressed with the design and how easy it made my walk down a country lane. Placed the order on... Mehr ansehen
Unternehmen hat geantwortet
Created with comfort and style in mind, Cool Crutches are solid, robust yet lightweight crutches. Each component has been carefully researched and sourced to create a high quality, durable crutch. With three adjustable points Cool Crutches are dedicated to keeping you as pain free, soft, supple and supported as possible whilst you walk. Cool Crutches has a wide range of colours, patterns and prints. There are many styles to choose from as well as the option to Design Your Own.
Maugersbury, GL541HR, Stow on the Wold, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast shipping and great construction plus they match my outfits. They help me accept my crutches and in turn let her take ownership of my disability
Shame I can't submit some photos on here!

Antwort von COOLCRUTCHES
As always the products are very good quality and from order to delivery very quick. I love the variety and am able to choose something that suits my personality.

Antwort von COOLCRUTCHES

Antwort von COOLCRUTCHES
My walking stick is gorgeous, it's the first I've ever owned and was shipped quicker than expected and packaged securely. The quality is amazing, not rattly at all just a slight tap sound if you bring it down on the ground a bit harshly. And my favourite part is the handle and wrist strap! So super comfy and I even found it comfortable enough to temporarily swap hands if I'm doing something that requires me to do so. I feel confident and supported enough to go out on my own running errands and standing in queues or waiting around is so much easier now (important as I'm a non-driver). I would recommend to anyone as although a bit pricey, if you can get the VAT removed it's very worth the cost for the long term benefits!

Antwort von COOLCRUTCHES
The customer service is really good. Friendly, professional and fast.
It would be 5 stars but I have larger arms and the cuffs that come eith the crutches are too small, do I had to pay out an additional 45 for larger cuffs.
Going forward it would be nice to be given a choice of cuffs size to avoid additional costs. The cushion on the cuffs keeps falling off too so I took them off.
Otherwise the crutches are of outstanding quality, sturdy and comfortable. Ill be getting a stick soon too.

Antwort von COOLCRUTCHES
I bought new ferals for my crutches and they are great. They help me feel more comfortable and steady.

Antwort von COOLCRUTCHES
Customer services not very helpful. Return policy is awful.

Antwort von COOLCRUTCHES
Was super impressed with my pink glitter stick! And it’s so comfortable on my hand!! I love my purchase!

Antwort von COOLCRUTCHES
My daughter did all the work I am not into computers but everything all went very smoothly thank you

Antwort von COOLCRUTCHES
I bought the Vintage blue walking stick which is lovely. I mentioned I would be using it when walking my daughter down the aisle for her wedding in a few days. It was shipped straight away and arrived the next day. The stick is sturdy, well made and easily adjustable to your height. The neoprene cover is so soft and comfortable for your hand as you hold the stick. The stick safe that you wind round and use to secure the stick is brilliant. No more clattering as my stick crash lands every time I attempt to prop it up. I would purchase from Cool Crutches again as they were very friendly and helpful.

Antwort von COOLCRUTCHES
After some gentle encouragement from my daughter, I finally accepted that having a walking aid wouldn’t be a bad thing. I was therefore DELIGHTED to find that “cool” crutches were a thing…. And oh my- how cool they are!
With a plethora of designs and colours to choose from, I spent ages looking through all my options- from a starry sky (which was my final choice) to a diamanté encrusted bling version- everyone is catered for!
The website was super slick and easy to navigate, lots of payment options (including Klarna which is a great help when on a disability budget!), and a whole page dedicated to help videos which is great if this is your first dip into the world of walking aids (like I was!).
I ordered on a Sunday but by Monday was so keen to get my hands on my new purchase, I contacted via the chat function, and was promptly advised that my order was being sent out that day! I was over the moon when It arrived the next day, neatly boxed and wrapped.
I’m super chuffed with the quality of the stick, the design is beautiful! It was easy to adjust the size, everything feels very well made, and the bonus neoprene handle cover made it super comfortable. The grip felt very natural, it has obviously been very cleverly designed.
Although it felt like an extravagance to spend so much, the quality of the stick and the service that I received, was worth every penny and made a stark difference to any pre-conceptions I’d had about shopping for mobility aids.
I’ve already raved about Cool Crutches to everyone in my Me/Cfs circle. Having something that feels a little bit personal instead of the dull grey standard is a real boost - and anyone that needs an aid needs all the boosting that they can get.

Antwort von COOLCRUTCHES
The company's marketing is good, no doubt.
The problems I've encountered are:
The crutches are slightly heavier than the NHS ones.
The extra part on the handle is not comfortable for long walks
The arm rest arc additional to the sliding arm circle is surplus and annoying.
I've purchased a sleeve to hold the arc and circle together but I loose the flexibility of the movement when I need to use my hands.
Cool crutches have still work to do to improve. 13 March 2025

Antwort von COOLCRUTCHES
I found that online ordering was easy. The only problem I had was making my mind up about which design to have. Once I had ordered my crutches they arrived very quickly. I was very excited when the delivery man knocked my door, it was like christmas all over again. When I saw them they were beautiful. I absolutely love them. I love the handles they are much kinder to your hands and wrists because they seam to balance your weight better, they fit better. The crutches feel very safe and steady when you are using them. I just love them and would highly recommend them. My only little gripewould be the arm/sleeve cuffs can sometimes pinch my skin. Not when I'm walking but at other time. Still, I love then.

Antwort von COOLCRUTCHES
Positives: Crutches are a brilliant design, well though out, ergonomic and the addition of the cuffs and wider arm attachments make them very comfortable to use, the pattern is beautiful.
A few issues: The crutches arrived looking dusty and I initially thought they may have been reused, a tiny bit of the pattern was scratched off on arrival and the ferrules are impossible to remove to add on the high performance ferrules - my partner and I have tried removing them with a tea towel and after soaking in hot water like the instruction video suggested but it didn't work unfortunately.

Antwort von COOLCRUTCHES
Crutches came slightly different shades. The ‘comfortable’ handle is not as comfortable as other crutch handles I’ve tried. The handle cover made it a lot better but not great. The normal ferrules feel a bit narrow and not as sturdy as others I’ve tried. Still a nice pair of crutches though

Antwort von COOLCRUTCHES
Fabulous crutches
I did only purchase the plain black ones maybe next time some sparkly ones.
I feel so safe walking now with my crutches to keep me sturdy

Antwort von COOLCRUTCHES
Bought the safe sticks for my grandparents to attach to their walking sticks. They absolutely love them and has made it much easier to carry their sticks when out and about!
My grans exact words were “just to let you know that the crook you sent is the best thing ever. It stays wherever you put it on chairs, tables, just hook it over your wrist it's amazing. You just straighten it or hook it.most sticks now have a straight hand piece and are so awkward when you are out.”
Great product, thanks so much!

Antwort von COOLCRUTCHES
Absolutely high end walking stick.
The sparkles are gorgeous along with a sturdy stick and soft comforting grip.
Perfect for those special times when only glitz and bling will do. Worth every penny not only for quality and strength but for your wellbeing when using it.
Neurodiversity and disability are my superpowers.
This stick just adds to the wonder of it!
Bless all at cool cruthes.
Crutches HD.

Antwort von COOLCRUTCHES
Put some life into what isn’t exactly the most exciting purchase. The walking stick is in vibrant fun colours very well made . The service I have had has been exceptional

Antwort von COOLCRUTCHES
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.