Easy to follow website, and much lower prices than other comparison sites for exactly the same policies. I tried compare the market, uswitch, go compare. They all came up with direct line essentials... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
What's the point in putting all your insurance preferences into the site to find all the quotes that come back do not necessarily match what you requested? You then have to sift through all the quotes... Mehr ansehen
Unternehmen hat geantwortet
Why is the world geared to have us give a review on everything we buy? To me this makes the act of a review useless as a true measure of any company or purchase experience. If I really like it I’m lik... Mehr ansehen
Unternehmen hat geantwortet
Tried a couple of these comparison sites including the one with the animals. Same company found same car insurance cover £60 cheaper so very pleased I didn’t just use one site as assumed all the same.... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Kontaktinformationen
Cardiff, Vereinigtes Königreich
- reviews@help.confused.com
- confused.com
4.5
Hervorragend
14'941 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Best Price
Best price of all comparison sites but still expensive considering I have full NCD, they give euro travel cover which I won't use, that cost should be able to take off and make it cheaper?
18. August 2026
Antwort von Confused.com
Hello Bob,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Jess, Confused.com Representative
Showed final price, upfront
Gave the final price as is and did not add extra later like other sites.
11. August 2026
Antwort von Confused.com
Hi Neil,
We're delighted to hear that you appreciated our transparent pricing and that we could provide you with a straightforward experience. Thank you for your wonderful feedback!
Ka, Confused.com Representative
Confused came up trumps again
Confused came up trumps again. A very reasonable house and contents insurance. Sorted. Thanks again.
16. August 2026
Antwort von Confused.com
Hi Lorna,
We're so glad we could help you find a great deal on your building and contents insurance. Thank you for your kind words; we appreciate your positive feedback!
Ka, Confused.com Representative
Antwort von Confused.com
Hi Jennifer.
We're so pleased you found it easy and simple to navigate and purchase insurance. Thank you for your positive feedback!
Ka, Confused.com Representative
Couldn’t access the page to insure the…
Couldn’t access the page to insure the car. Got a better price from Hastings direct as a result of not being able to access Hastings direct via your site.
11. August 2026
Antwort von Confused.com
Graham,
We are sorry to hear you encountered difficulty accessing our site when trying to insure your car. We appreciate you bringing this technical issue to our attention.
Dan
Confused.com Representative
Not an accurate quote
I chose the cover that best suited me and my requirements and budget only to find the quote was elevated on the company own website AA and i spoke with an advisor who said your site was just a guide so i am not happy at all
17. August 2026
Antwort von Confused.com
Claire,
We appreciate you sharing your experience. We understand your disappointment regarding the difference in quotes and the information provided.
Because you have posted on a review site, we cannot view your account details here. To help us resolve this, please email our support team at reviews@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Dan
Confused.com Representative
I've noticed a big change in your list…
I've noticed a big change in your list of insurers, you used to be number one for the cheapest quotes but not no more sad really, it is very clear that you only deal with the insurance companies that pay you the most commission for insurance policies sold through your comparison website, leaving customers quite often having to choose from a selection of insurance companies that are rubbish and useless,
18. August 2026
Antwort von Confused.com
Hello Steven,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Jess, Confused.com Representative
I like confuse.com
I like confuse. Com it helps me compare care insurance home insurance travel insurance and other financial services from different providers thank you confuse. Com
17. August 2026
Antwort von Confused.com
We're so happy to hear that our platform helps you easily compare various insurance and financial services. We appreciate you taking the time to share your positive experience with us!
Ka, Confused.com Representative
Antwort von Confused.com
Hi Edwin,
We're so pleased you found the best rate and service for your car insurance through our platform. Thank you for your positive feedback!
Ka, Confused.com Representative
Antwort von Confused.com
Hi Julie,
We're so pleased you found our service to be easy to use and pretty quick. We truly appreciate you sharing your positive experience with us.
Ka, Confused.com Representative
Antwort von Confused.com
Hi William,
We're so glad to hear that we were able to assist you with your questions. We appreciate your positive feedback!
Ka, Confused.com Representative
Antwort von Confused.com
George,
We appreciate you taking the time to share your feedback with us. We understand your frustration regarding the difficulty in reaching us. We are actively working to improve our communication channels to ensure everyone can connect with us easily.
Dan
Confused.com Representative
Easy to use and to update details…
Easy to use and to update details before the quote,
15. August 2026
Antwort von Confused.com
Hi Clair,
We're so pleased you found our service easy to use and straightforward for updating your details before getting a quote. Thank you for your positive feedback; we truly appreciate it!
Ka, Confused.com Representative
Antwort von Confused.com
Hi Dian,
We're delighted to hear that you found our website straightforward to use and that you appreciated the comparison feature. Thank you for your positive feedback!
Ka, Confused.com Representative
Antwort von Confused.com
Hi Julie,
We're delighted to hear that you found our website straightforward to use. Thank you for your positive feedback!
Ka, Confused.com Representative
The site produced accurate comparisons…
The site produced accurate comparisons and I was able to proceed to selecting suitable cover for my home and contents insurance. Well Done!
7. August 2026
Antwort von Confused.com
Hello Robin,
We're so pleased to hear that our site produced accurate comparisons, enabling you to select suitable home and contents insurance. Thank you for your positive feedback!
Jess, Confused.com Representative
Antwort von Confused.com
We're so pleased you found our service easy to use and that you were able to secure a great discount. Thank you for your positive feedback!
Ka, Confused.com Representative
Needed insurance -got it
14. August 2026
Antwort von Confused.com
We're so pleased to hear that you were able to find the insurance you needed with us. Thank you for sharing your positive experience!
Ka, Confused.com Representative
Easy to follow car insurance quote
Easy to follow car insurance quote, and freebies and extra incentive.
14. August 2026
Antwort von Confused.com
We're delighted you found the car insurance quote easy to follow and appreciated the extra incentives. Thank you for your positive feedback!
Ka, Confused.com Representative
Process took an incredibly long time…
Process took an incredibly long time after being forwarded to the Hastings site. Company site ‘offline’ all weekend. No chat available. A most tedious process.
15. August 2026
Antwort von Confused.com
We appreciate you sharing your experience with the process and the difficulties you encountered with our website and chat availability. We understand how frustrating delays and technical issues can be. We are reviewing these points to improve our service.
Dan
Confused.com Representative
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.