What's the point in putting all your insurance preferences into the site to find all the quotes that come back do not necessarily match what you requested? You then have to sift through all the quotes... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy to follow website, and much lower prices than other comparison sites for exactly the same policies. I tried compare the market, uswitch, go compare. They all came up with direct line essentials... Mehr ansehen
Unternehmen hat geantwortet
Why is the world geared to have us give a review on everything we buy? To me this makes the act of a review useless as a true measure of any company or purchase experience. If I really like it I’m lik... Mehr ansehen
Unternehmen hat geantwortet
Tried a couple of these comparison sites including the one with the animals. Same company found same car insurance cover £60 cheaper so very pleased I didn’t just use one site as assumed all the same.... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Kontaktinformationen
Cardiff, Vereinigtes Königreich
- reviews@help.confused.com
- confused.com
4.5
Hervorragend
14'940 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Confused.com
William,
We are so pleased to hear that you had such a positive experience with our excellent work and great service. Thank you for taking the time to share your kind words!
Dan
Confused.com Representative
Antwort von Confused.com
Geoffrey,
We're delighted to hear that our service was quick and helped you save money. Thank you for your positive feedback!
Dan
Confused.com Representative
My eventual policy was cheaper than my…
My eventual policy was cheaper than my renewal quote, but more expensive than last year, despite no claims.
17. August 2026
Antwort von Confused.com
Barry,
We understand your concern about the increase in your policy cost compared to last year, even without any claims. We appreciate you sharing your experience with us.
Dan
Confused.com Representative
Fairly easy to negitiate the website
17. August 2026
Antwort von Confused.com
Gary,
We're so pleased to hear that you found our website easy to navigate. Thank you for your positive feedback!
Dan
Confused.com Representative
Have a lot of trust with Confused. Great rewards offered.
Have a lot of trust with Confused
17. August 2026
Antwort von Confused.com
Steven,
We're so glad to know we've earned your trust. Your positive feedback means a lot to us.
Dan
Confused.com Representative
Easy and quick to use and get the…
Easy and quick to use and get the insuance I needed
14. August 2026
Antwort von Confused.com
Janet,
We're so pleased you found our service easy and quick to use to get the insurance you needed. Thank you for your positive feedback!
Dan
Confused.com Representative
First and last time using Confused
First time using Confused, was given a provider called vaninsurance.co.uk for cheapest quote, went ahead and then ...
Purchased a policy online, paid deposit and was immediately called by vaninsurance.co.uk to 'validate' the policy. (after being forced to download an app to manage it). Then told it was wrong, they could get it cheaper by adding my wife - which doubled the cost.
Call agent was rude, arrogant, and repeatedly called me 'mate' in a sarcastic manner saying 'hes been doing this for years'. Told them to get lost. I doubt I'll see the deposit back as told. If youre in the trades with a van to insure you should avoid this company like the plague - wholey unprofessional. Shocking.
Confused should be ashamed to be associated with a company who behave like this, let alone be selling insurance products on their behalf. Simply not good enough.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Confused.com
Dom,
Thanks for taking the time to leave your feedback. We are very sorry to hear about your negative experience with the insurance provider and the issues you encountered. We understand your frustration and disappointment. We take all feedback seriously.
Because you have posted on a review site, we cannot view your account details here. To help us resolve this, please email our support team at reviews@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Dan
Confused.com Representative
Easy to use
Easy to use. Good range of quotes. Brief breakdown of each insurance before going onto the actual site.
16. August 2026
Antwort von Confused.com
Lorraine,
We are delighted to hear that you found our service easy to use and appreciated the variety of quotes available. It's great that the brief insurance breakdowns were helpful before visiting the sites. Thank you for your positive feedback!
Dan
Confused.com Representative
I’ve used confused.com a few times…
I’ve used confused.com a few times probably one of the best comparison sites and the rewards are great
16. August 2026
Antwort von Confused.com
Sharon,
We're so pleased you find our comparison site to be one of the best and that you appreciate the great rewards! Thank you for your wonderful feedback.
Dan
Confused.com Representative
The links to the provider website problematic
The links to the provider website did not work well got there in the end but I kept getting a 'this does not exist' message so I nearly gave up. Overall the search was good and better than other comparison site.
16. August 2026
Antwort von Confused.com
Will,
We appreciate you taking the time to share your feedback. We are concerned to hear about the issues you encountered with the provider website links and the "does not exist" messages. We are actively working to improve our service. We are glad our search function was helpful.
Dan
Confused.com Representative
Antwort von Confused.com
We're glad to hear you found it easy to use and understand. We appreciate your feedback!
Ka, Confused.com Representative
The Confused.com application form was unstable.
The Confused.com application form was completed and submitted to RAC Online. It was accepted and I paid the premium. When checking through the policy details it was noticed my wife's accident was not included because it had been removed during the transfer to RAC Online. I contacted the insurer to inform them. Now they have checked with the Claims Underwriting Exchange they are proposing to cancel the policy. Consequently I have no insurance and will have to declare an insurance rejection when applying for another insurance policy. If I had applied direct, and not through Confused.com, my policy would be intact.
11. August 2026
Antwort von Confused.com
We're truly sorry to hear about the difficulties you've experienced with your insurance policy after using our platform. We understand how frustrating it must be to face policy cancellation and the prospect of declaring an insurance rejection.
Because you have posted on a review site, we cannot view your account details here. To help us resolve this, please email our support team at reviews@help.confused.com. Once we have your details, we can jump right in and find out what went wrong.
Dan
Confused.com Representative
Easy to use and a variety of prices and…
Easy to use and a variety of prices and products plus free gift
17. August 2026
Antwort von Confused.com
Hi Clive,
We're so pleased you found our service easy to use, appreciated the variety of prices and products, and enjoyed our Confused.com Reward. Thank you for your wonderful feedback!
Ka, Confused.com Representative
Website easy to use and it good to shop…
Website easy to use and it good to shop around im happy because just over 200£ that says it all
17. August 2026
Antwort von Confused.com
We're so pleased you found our website easy to use and that you had a positive experience shopping around. Thank you for your wonderful feedback!
Ka, Confused.com Representative
The quote was meant to be based on no…
The quote was meant to be based on no changes from last year but was not accurate. There have been no changes in the cover required but the quote had ommissions and when I filled in the required details, the quote went up by £100
18. August 2026
Antwort von Confused.com
Mansoor,
We appreciate you sharing your feedback regarding the quote discrepancy. We understand your frustration when the premium increased despite no changes in your coverage needs.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Dan
Confused.com Representative
Antwort von Confused.com
We're so happy to hear you were impressed! Thank you for your wonderful 10/10 feedback. We truly appreciate it.
Ka, Confused.com Representative
Cheapest price compared to other comparison sites
Comprehensive website with cheap deals.
17. August 2026
Antwort von Confused.com
Hi Alan,
We're delighted you found our website comprehensive and that you were pleased with the great deals available. Thank you for your positive feedback!
Ka, Confused.com Representative
Poor service & policies
They have removed a customers ability to claim a reward for taking out a product from their website, forcing people to use their app to claim rewards. When I complained about this I didn't even get a reply. Won't be using Confused again.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Confused.com
Simon,
We are truly sorry to hear about your frustration regarding the changes to our reward claim process.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand this may be a little frustrating, and we’re sorry for any disappointment caused. Hopefully, if you’re able to download the app in the future, you’ll be able to enjoy this and other rewards available through Confused.com.
Dan
Confused.com Representative
Why is the world geared to have us give…
Why is the world geared to have us give a review on everything we buy? To me this makes the act of a review useless as a true measure of any company or purchase experience. If I really like it I’m likely to leave a review, if it’s average why would I bother to respond, if it’s bad I also might give a review to genuinely advise other prospective purchasers to be aware. The world is simply sick of giving reviews with no tangible value
16. August 2026
Antwort von Confused.com
We truly appreciate you taking the time to share your perspective.
We understand your sentiment regarding the frequency of review requests and how it can sometimes feel overwhelming, potentially diminishing the perceived value of individual feedback.
We value all feedbacks, whether positive, negative, or neutral, as it helps us understand our impact and areas for improvement. Your insights are genuinely helpful as we consider how we gather and utilise customer experiences.
We are always looking for ways to ensure that providing feedback feels valuable and meaningful for everyone.
Ka, Confused.com Representative
Best Price
Best price of all comparison sites but still expensive considering I have full NCD, they give euro travel cover which I won't use, that cost should be able to take off and make it cheaper?
18. August 2026
Antwort von Confused.com
Hello Bob,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Jess, Confused.com Representative
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.