Easy to follow website, and much lower prices than other comparison sites for exactly the same policies. I tried compare the market, uswitch, go compare. They all came up with direct line essentials... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
What's the point in putting all your insurance preferences into the site to find all the quotes that come back do not necessarily match what you requested? You then have to sift through all the quotes... Mehr ansehen
Unternehmen hat geantwortet
Why is the world geared to have us give a review on everything we buy? To me this makes the act of a review useless as a true measure of any company or purchase experience. If I really like it I’m lik... Mehr ansehen
Unternehmen hat geantwortet
Tried a couple of these comparison sites including the one with the animals. Same company found same car insurance cover £60 cheaper so very pleased I didn’t just use one site as assumed all the same.... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Kontaktinformationen
Cardiff, Vereinigtes Königreich
- reviews@help.confused.com
- confused.com
4.5
Hervorragend
14'941 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Confused.com
Hi Dian,
We're delighted to hear that you found our website straightforward to use and that you appreciated the comparison feature. Thank you for your positive feedback!
Ka, Confused.com Representative
Antwort von Confused.com
Hi Julie,
We're delighted to hear that you found our website straightforward to use. Thank you for your positive feedback!
Ka, Confused.com Representative
The site produced accurate comparisons…
The site produced accurate comparisons and I was able to proceed to selecting suitable cover for my home and contents insurance. Well Done!
7. August 2026
Antwort von Confused.com
Hello Robin,
We're so pleased to hear that our site produced accurate comparisons, enabling you to select suitable home and contents insurance. Thank you for your positive feedback!
Jess, Confused.com Representative
Antwort von Confused.com
We're so pleased you found our service easy to use and that you were able to secure a great discount. Thank you for your positive feedback!
Ka, Confused.com Representative
Needed insurance -got it
14. August 2026
Antwort von Confused.com
We're so pleased to hear that you were able to find the insurance you needed with us. Thank you for sharing your positive experience!
Ka, Confused.com Representative
Easy to follow car insurance quote
Easy to follow car insurance quote, and freebies and extra incentive.
14. August 2026
Antwort von Confused.com
We're delighted you found the car insurance quote easy to follow and appreciated the extra incentives. Thank you for your positive feedback!
Ka, Confused.com Representative
Process took an incredibly long time…
Process took an incredibly long time after being forwarded to the Hastings site. Company site ‘offline’ all weekend. No chat available. A most tedious process.
15. August 2026
Antwort von Confused.com
We appreciate you sharing your experience with the process and the difficulties you encountered with our website and chat availability. We understand how frustrating delays and technical issues can be. We are reviewing these points to improve our service.
Dan
Confused.com Representative
You keep sending me quotes for a car I…
You keep sending me quotes for a car I no longer have, it was scrapped two years ago.
12. August 2026
Antwort von Confused.com
Hello Janet,
We're sorry to hear you have received a renewal reminder for a car you no longer own.
To stop reminders for this car:
1. Go to ‘My account’
2. Go to the ‘Dashboard’ header
3. Under the ‘Upcoming reminders’ section, click ‘Manage reminder’
4. Click ‘Stop reminders’
We hope this helps!
Jess, Confused.com Representative
What could be more similar only having…
What could be more similar only having to put your details in once one up pops all those different sights. Keep up the good work
15. August 2026
Antwort von Confused.com
We're so happy to hear you appreciate the convenience of our platform! We are always working to make the experience as seamless as possible for our users. Thank you for your kind words and positive feedback.
Ka, Confused.com Representative
Antwort von Confused.com
We're so glad we could assist you and you found our service easy to follow. We appreciate your positive feedback!
Ka, Confused.com Representative
No gimmicks
Easy to use, affordable quotes, no gimmicks - every thing is spelt out and you choose what suits your circumstances
16. August 2026
Antwort von Confused.com
We're so pleased you found our service easy to use, that our quotes were affordable with no gimmicks, and that everything was clearly explained so you could choose what suited your needs. Thank you for your positive feedback!
Ka, Confused.com Representative
The quotes were very competitive
The quotes were very competitive, and I was able to choose the one that suited best
15. August 2026
Antwort von Confused.com
We're so pleased you found our quotes competitive and were able to choose the one that best suited your needs. Thank you for your feedback!
Ka, Confused.com Representative
Always easy to navigate multiple…
Always easy to navigate multiple choices to pick from
14. August 2026
Antwort von Confused.com
We're so glad to hear you found it easy to navigate through the choices available. Thank you for taking the time to share your positive feedback!
Ka, Confused.com Representative
Cheapest insurance was given compared…
Cheapest insurance was given compared to three other providers.
17. August 2026
Antwort von Confused.com
We're so pleased to hear that you found the most affordable insurance with us compared to other providers. Thank you for sharing your positive experience!
Ka, Confused.com Representative
All fine and easy to use
All fine and easy to use. The only problem was the first quote which had Hastings multicar. That was a waste of time because once you went into it, you had to add a second car, and if you chose to go with just one car, it was a lot more expensive. This was the cheaper quote they used to advertise, but in the end it made me go with another comparison site.
15. August 2026
Antwort von Confused.com
Hello Jose.,
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly. They will be able to explain how they calculated your quote in more detail.
Jess, Confused.com Representative
Antwort von Confused.com
We are glad to hear that you found our price comparison feature helpful. We appreciate your feedback.
Ka, Confused.com Representative
BEST SERVICE
15. August 2026
Antwort von Confused.com
We're so glad we could assist you and found our service the best. We appreciate your kind words and positive feedback!
Ka, Confused.com Representative
Antwort von Confused.com
We're so glad to hear that your experience was quick and straightforward. Thank you for sharing your positive feedback with us; we truly appreciate it.
Ka, Confused.com Representative
Takes most of the effort out of researching
You did most of the research for me to enable me to find a good policy.
14. August 2026
Antwort von Confused.com
We're so glad we could assist you in finding a great policy. We appreciate your kind words and positive feedback!
Ka, Confused.com Representative
could be better and not so stressful
17. August 2026
Antwort von Confused.com
Hello Peter,
We appreciate your feedback and are sorry your experience was stressful. We are always working to improve.
Jess, Confused.com Representative
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.