I’m a brand new customer and cannot locate a way to contact their customer service department. I tried asking a question on one of their FB platforms but my comment/question was removed and I was sent... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great product! Son bought me 1 AND I bought the great grandson 1. There was a delivery problem NOT THEIR FAULT grandmother refused delivery. Contacted them they sent another same day this time my addr... Mehr ansehen
I’ve really enjoyed using my Coldest cup — it kept my water icy cold, which is basically a survival requirement when you spend your day repeating “walking feet” and “gentle hands.” But after I dro... Mehr ansehen
The cups are wonderful and keep my ice water cold as it says. However when they didn't send the extra lids that come with it I did not have a good experience with the customer service department. I fe... Mehr ansehen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
They ask for payment in advance and…
They ask for payment in advance and when the item arrived defective they did not provide warranty. It is nothing but a scam company.
This is a scam company
This is a scam company. They scammed my affiliate commission. Everything they say is a lie.
Do not buy this product..
Do not buy this product... it is false advertising. The website says right on the product page "Dishwasher safe" and when it arrives it says handwash only. They also took FOREVER to finally ship after multiple promises that it was in transit. I reached out to customer service and it was a bot who responded. After requesting a supervisor, they have now ignored me. In addition, I started leaving this information on social media and they have blocked me on there to prevent the truth from being told. That's about as deceptive as it gets... only allowing positive reviews and blocking the others. This company is a farce full of false advertising and not responding to their customers. Save your money and buy from a reputable company!
Best thermal mug out there.
I don’t get the negative reviews here. I have two of their mugs now, they are amazing. I tested the first one. Water and ice. I let it sit to see how long it would take for the ice to melt. 41 hours it was melted but the water was still cold. Honestly I’m good if it stays cool for 2 hours but it works well. It is sturdy, nice styling, came with three lid options and a straw with a silicon cap. No bugs, zero spills. Both mugs were delivered a month apart and arrived 2 days after ordering. I’ll keep buying them. Better than the big three out there who are way overpriced for what you get. Try one. You can always return it. And yes, customer service is quick to connect with. I tried that too just to see.
My husband bought me one for Christmas…
My husband bought me one for Christmas and had it engraved for me, worst tumbler ever ice melts Within 2 hours and my water is Luke warm not cold also because it's engraved the warrantee is voided what a rip off!!
Not better than my off brand from Hobby Lobby or Yeti
I bought one thinking OK it should be better than Yeti. Price is high but hey if it keeps my drinks cold I’ll buy it. Well, it’s NOT any better than Yeti and what makes it worse is that they say 100% guarantee but of course you pay to ship it back and that’s NOT a problem BUT then they charge you an extra 5.00 for “handling or restocking” whatever they call it. So on the 65.00 you get back less than 40! That’s an expensive “trial”
Worst company to deal with
I ordered 2 water bottles and a paracord from coldest that was being shipped in 2 parts. The first part I was sent the wrong item where the water bottle didnt match the description listed on the image
I have been back and forth with emails with no resolution from October 9 2024 to the present. Also no return label and the second part of the order was never shipped out nor refunded
No number to reach anyone and support says they dont have a phone number
They don't actually stand by their…
They don't actually stand by their guarantee policies. I purchased 3, one right away disconnected from the cap so wasn't even fixable. They refused to answer or do anything. The price you pay, the quality is not there. If your unit uses a straw, it doesn't stay cold at all. MOLD grows soooo badly in them. Glad I never bought a dark color. It's horrid, and impossible to clean. Just overnight too. Harder to clean. Customer service is horrid. My handle came lose too, and they kept telling me to tighten the screws, but it won't because the tread is off. Sellers mistake, wouldn't exchange. Just like any other new invention, they'll take the money from the people that started them, but won't honor you in return. Sad.
Merchandise is never in stock
Their ads are all over social media claiming to keep things cold for hours in even in the hottest conditions. Maybe they do, but you'll never find out. The advertised water bottles never seem to be in stock. You'll receive email always telling you some reason for the delay, but you'll never get for what you've paid. Customer service is only available via email. While they're fairly quick to respond (about 24 hours), you'll just get canned answers telling you your order will ship in a month or two. The maddening part is you'll keep getting email and text messages from them saying your product is back in stock. At this point, I'm beginning to doubt the product exists. Save yourself the time and aggravation. Buy from someone else.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








