coldest.com Bewertungen 

Coldest support, assisted with getting me logged back in. Their products- COLDEST CUPS that stay Cold for 50 hrs plus or hot for 13 hrs are the best ever made!

I received a response to my email within a couple of hours. Within that short time, Ivy not only confirmed the info I gave her, but she also immediately addressed and put into place corrections and resolutions for all my issues.

Fabulous!

The thermos is great, customer service is the ABSOLUTE worst I have EVER dealt with! Will not return emails, phone calls, or messages on facebook. If you have a problem they will NOT make it right.

Customer service was awesome

Coldest has continuously shown that their customer service put others to shame. They have always helped me in a timely manner their products are top of the line. I highly recommend buying from Coldest, you will be glad to have.

While their product is amazing their customer service is garbage so make sure you have everything correct and hope that they do it right because they will not try to help you nor care about helping you to fix your problem their customer service is one of the worst ones I've ever had to deal with.

I purchased a set of bottles from one of their releases. When they arrived, the graphics weren't what I was expecting. I initiated a return request 6 days from delivery, well within their posted 30 day return policy. It took them almost 10 days to respond to the return request that it was approved and sent a return shipping label. They received the return package 31 days ago and are refusing to issue the refund.

I do love that both my 16 ounce and maybe 22 ounce? Bottles keep the coffee and water, hot and cold as advertised. However, my large larger bottle that stays at home and goes nowhere just sits beside the chair is already chipping and I’ve only had about three months. It’s on the edge above the handle. Also, it’s a fight to get ice in it because it doesn’t fit in the icemaker and then the coffee I do and the smaller one is with the Keurig and I have to always remove the drip tray. The mouths just aren’t big enough. The water does stay cold in the ice stays for two or three days and the coffee does stay hot, but I wouldn’t buy another one.

The rapid response to my unfortunate warranty claim from Ivy, the representative who assisted me, was excellent. She was helpful, professional, and made the process very easy.
The only issue I have is with the warranty process itself. I paid a premium price for this bottle, and while I understand that defects can happen from time to time, it's frustrating that I have to wait at least a week to receive a replacement because you won't ship it until you've received my defective bottle.
For that reason alone, I'll likely be taking my future business elsewhere. I typically purchase two to four cups or bottles from your company each year, and I carry one with me every single day. I realize that's not a significant amount compared to your overall sales, but I also share my experiences—both positive and negative—with friends, family, and anyone who asks about the products I use. I don't mean that in a rude or disrespectful way; it's simply how I make recommendations.
I believe that when a customer spends nearly $90 on a water bottle, the first warranty claim should be handled by shipping the replacement immediately. If nothing else, a premium-priced product should be backed by premium customer service.
To be honest, out of the 20–30 cups and bottles I've purchased over the years—some of which have been dropped and dented—I have never had one lose its vacuum seal like this one did under completely normal use with virtually no abuse.
I was really hoping this bottle would become the only one I'd need going forward, but unfortunately, it didn't live up to those expectations.

Quickly addressed my issue and provided a fix

Question answered

My experience went very well. I was questioning and worried that my request and concern would go unheard/unseen until after the fact but they were addressed immediately. Thank you for you quick response and swift handling in my matter.

fantastic customer service! and products!

The chat window is very touchy on an iPhone but I think Coldest made me a fair offer of compensation for a damaged box - with a gratis mystery box shipped at my expense

Very friendly

Got my water bottle just over 6months, started at a good experience but did not last.
The bottom of the bottle is not flat anymore for some reason so you can't sit the jug on the floor)table as it is too unstable, the colour is coming off in sobe randome area, the clip to close the bottle broke for no reason and unable to close now so pretty much useless.
It is very difficult to clean and get moldy at around 2 days and can't clean as it is in the plastic compartment (with just water being used in the bottle)
For the price I was expecting better. And it's probably too late to get a refund or replacement.

I love the different styles of bottles except the really good ones are hard to get! I wish they made more glow in the dark!! I have 6 bottles. They do keep my drinks cold!! 🥶

Buying these bottles are almost addictive!!

The black lid broke within a month. It has been 7 months, and they claim there are no black lids in stock. DON'T WASTE YOUR MONEY! Buy a Yeti instead!!!

And no problem service was great. Ivy took care of everything. Bing, Bang boom done, they're lucky to have her working there.

Answered my question politely, quickly and efficiently.