just dealt with customer service for the first time, actually dealt with a real person and they resolved my issue in less than 8 minutes.

More than pleased with the service they provide (Im Canadian so alot of Crypto loan service don't work) and how good there customer service has been.

Already have recommended to a few friends, these guys have been the best, forget nexo!

Fast & furious

Easy to use app, reliable, good rates. Good percentage on the savings account as well. Check out the loans with coin rabbit!

Really good experience with CoinRabbit .. very easy to use , amazing service , thank you .

Great customer support, Really helpful, and had great communication, provided necessary steps to helping me regain access to my account.

The support team has been helping me.
No scam.

Support very responsive. Loan worked great, Fees a bit high

To be honest, I haven't even started using the service yet, but I've already encountered issues with KYC (my fault), and the support team has been helping me. They spent several days trying to resolve the problem, and eventually, they managed to fix it. It's very rare to encounter such respect, attention, and support. I'm grateful to the team for their efforts, and now I can confidently use CoinRabbit's services. Thank you again!

Amazing customer support and incredible company to invest in!

Stay away! Do not take a collateral loan from this exchange against your asset. They will liquidate you without giving you an opportunity to make the margin requirements. Chat support seems helpful until you ask to be contacted by anyone other then a bot.

In response to that response. You will see since February 4th I have been trying to get in contact with someone about a liquidation that happened in an over night session when I woke it was liquidated with no opportunity to satisfy the requirements. Every time Ian asked to speak to someone the response is the same. Someone will contact you in 2 business days. That is false, it’s also false to say you see I was satisfied with the last communication.

I was in the process of securing a loan with CoinRabbit and Theo provided the information and support I needed to finalize the transaction. I couldn't find anything on the website or loan request area that told me what to expect if the value of my crypto decreased that would cause a liquidation of my asset. Theo spent time articulating how this worked and gave great examples of what to expect and how to rectify this situation without a liquidation. I usually am not a fan of chat only support but Theo knocked the lights out of my expectations.

This is my second review for CoinRabbit, and overall, they've been fair and helpful in my dealings with them.
I've had multiple loans liquidated over time (including two involving XCN last night), which is always disappointing. That said, CoinRabbit went distance in certain situations.. After the major crypto market drop on October 10, they allowed me to buy back my liquidated XCN position -- a huge favor when the market was down ~20% overall. Anthony from Support worked with me patiently at least half a dozen emails in a few-hour window to make it happen. It wasn't cheap, but it let me recover and even profit a few months later when prices went lower.

So, many reviews highlight their impressively quick response times, and I can confirm that too. Even in this recent liquidation case, Mia replied to my inquiry in just one minute, quickly escalated my request for a review of the liquidation, and within a couple of hours, Theo provided a clear, detailed explanation of exactly why it occurred....
I had misunderstood how the auto ncrease feature works. I thought it would automatically top up collateral no matter how much (or little) was in my connected wallet to prevent liquidation entirely. Theo explained that it only draws from whatever funds are actually available in your wallet at the time; if that's not enough to cover the required amount and keep you in the safe zone, liquidation can still happen. It's a helpful tool for avoiding margin calls in many cases, but it's not unlimited or foolproof -- crypto volatility can still win out if your wallet balance is low (moral is to keep your crypto stocked on the platform you borow).
Despite the liquidations, I appreciate CoinRabbit's transparent support, willingness to accommodate in tough market conditions, and fast escalations. They're NOT A SCAM but not perfect (no platform is in this volatile space), but they've treated me fairly overall.

I went to this site twice...My mistake...They lie about sending emails. I got liquidated back in October they said they will get back to me in 24 hours...I waited and sent another email and they said they are getting slammed and will get back with me. They never ever did . Then I was like ok I will try them again and same thing just got liquidated without emails being sent to top off and I know I activated the auto. So beware of them. They just keep lying about everything

I'm loving this app! Easy, straight forward.

I have been using the platform for 4 years every time I have an issue the customer service is flawless A++++

The Platform is great, I will suggest to my friends. Very easy to use, and the support team is very good. Thank you for all your assistance, and I wish you all Happy Holiday Season.

Great support and service. Very responsive and professional.