The Co-operative Bank Bewertungen 

I've banked with them for over 20 years.. Online banking is really easy but also, when you do need to speak to someone they are really nice and helpful. Also I value their commitment to ethical ways of being. Good to be part of a solution rather than the problem

A long established trusted bank with excellent ethics, the app is great - well presented, clear and simple to use.

I bank with the CoOp for ethical reasons, I don’t want my money funding the arms trade, and I think the bank is a force for good in the world.
However, the service from the app (necessary since they closed my nearest branch in Dartford) is poor. It is down so often, it’s massively inconvenient…
Also there is no option to pay in cheques by sending photos to the app (like several other less ethical banks allow…).
I’ve banked with the CoOp for over 30 years, and will continue to do so, but the good feeling from banking in an ethical way comes with a cost.

I have been a member of the Cooperative bank since the age of 15 now 72 I worked for the Cooperative from leaving school so have always trusted an used this bank It has served my needs over the years and I trust it I have had no problems at all and find the service and staff very helpful

Ethical banking. Can do old-fashioned stuff (a cheque from yer gran) at any post office, and the online banking works really simply through a browser (app available too).
Fab fab service by phone if you ever screw up, and when I spent a few grand buying a car (not normal for me) I got quite a grilling before they released the payment to the seller - thats a GOOD thing, I feel they are on my side in trying to protect me from baddies.

Coop bank. All good.

Organised a transfer from another bank. Very smooth process and user friendly app

Someone rang me claiming to be the Co-operative Bank. They were trying to steal £460 and $225. I would not help them and they rang off. I called the 159 service and was put through to the Co-op Bank's fraud dept. They were aware of the attempt and had blocked the payments. As my card numbers are compromised they are issuing a replacement card with different numbers. I feel secure knowing this service is looking after me.

Always happy with how the bank deal with my problems , always very helpful & full of knowledge, polite & solve any problem when I ring them, customer service is spot on.

Had a few issues with set-up but was able to call customer services and everything was sorted quickly and effectively..

Great bank and staff 👏 👌 👍

I had inadvertently made a double payment to a company of a considerable sum, and while the two payments were pending, the full amount was unavailable to me. The member of staff I spoke to dealt with the matter calmly, politely and professionally, and the matter was resolved on the spot. Well done to the Coop Bank and it’s staff.

Log in, easily navigate the site, then securely give 70 to 80% of your hard earned wages away. Simples.

Had a great and smooth experience talking to Suky from Romford branch

I applied for an account having been with my existing bank for 30 years.
The application took over a week to be approved. Card was issued but PIN and account documents took a further 2 weeks to arrive.
Registering for online banking was a joke. Security check questions were based on my Experian credit report requiring a memory recall of dates and amounts from years ago. I was locked out of the process so called customer services. The call operator was very hard to understand and having told me quite rudely that I was inputting my username wrongly it then emerged that they had misspelt my name when setting it up. I lodged a formal complaint a week ago but heard nothing since. It will be a short-lived banking relationship. Time to find another bank.

I have been a customer of the bank for 51 years, since I was teenager and had a privilege premier account for about 20 years. This includes travel insurance, I wanted to add my partner's medical condition which had only been diagnosed today 4 days before we travel. This is nightmare and after a day failed to achieve this.
I did this by phone because it looks like when you amend your policy on line it wants you to start from scratch. So I thought a simple phone call would do.

I am the policyholder, but I have to get my partners authorisation to talk to them about it. did everything they asked me to do including getting authorisation from my partner to talk to them by email but now I have to wait for them to realise they have this email. 6 hours later they still haven't.... incidentally the call centre is off shore sounds like South Africa from the accents. And the line is not very clear... I pointed out that we were only a few days before we go and what happens of we leave before telling them...no register of the time factor at all.
I know that when you fill the online form out there are many minor ailments which are disregarded, but she couldn't tell me whether this condition was disregarded or not, which is completely ridiculous.
To be fair to her she then found the email from my partner and called me back. The upshot of this was that they wanted to charge me £126 extra for a simple skin boil infection, which I didn't accept, that then invalidated all my partners pre-existing conditions not just the one I was reporting.
But that exclusion only applies to his pre-existing conditions, but she was then unable to go on and confirm that he was still covered for everything else. She couldn't so. There's another number for that.
The system is worthy of a Franz Kafka nightmare. Thanks Co-op for all the years of brand loyalty you have received from me. You have ruined a whole day and landed me with another headache. And now I have declined the extortion which they were trying to get out of me I have no idea what we are covered for at all.
I am considering cancelling my subscription to Privilege Premier which costs more than £200 per year. And even moving my account.

Have banked with co-op for more year than I can remember I find them to friendly and responsive who listen to customers and do what they can. To help resolve the issues they've also been me sound financial advice over the year's. The have proved to be an honest bank whom do as they say.

A easy Web site to use. Very user friendly

I’ve always found the staff really helpful and patient

I've just had a great experience talking to Andy in your fraud department. Five star service for him, I just marked it down as I had to ring twice and his previous colleague didn't resolve the issue. Andy was amazing and had a fantastic engaging manner with me in a distressing time!!! He should be paid a million pounds!