CM Removals Bewertungen 154

TrustScore 4.5 von 5

4.6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

CM Removals were absolutely brilliant. They arrived on time and set too loading all our possessions. Two Lorrie’s later and then our new house. Everything was off loaded with no damage. Thanks Andy... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Turned up on time, got the job done, no breakages and competitive pricing. Would use again and would recommend! Thanks so much.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

CM Removals were absolutely amazing! Packing materials provided in advance, and the team turned up right on time on moving day. Nothing was too much trouble and the team worked tirelessly to move ever... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Despite a hiccup on packing day due to staff sickness, which couldn’t be helped - on moving day the team of guys who did our move were absolutely bloody brilliant. They were so kind, helpful, and abov... Mehr ansehen

Unternehmensdetails

  1. Umzugsunternehmen
  2. Umzugs- und Lagerservice

Vom Unternehmen geschrieben

We're CM Removals and we've been moving people for many years. A local removals company that keep costs to a minimum by reducing overheads. This saving is passed onto our customers. We are never beaten on price. Customer service is our no 1 priority and moving them safely without any stress.


Kontaktinformationen

4.6

Hervorragend

TrustScore 4.5 von 5

154 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 50 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

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Bewertet mit 5 von 5 Sternen

Really great service

Really great service. They turned up 30 minutes early which meant packing up started right on time. My house (3bedrooms) was emptied in a record time and nothing was damaged. Really friendly staff and very professional. I’d highly recommend them and will us them on my next move. Great value for money

7. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant service

Brilliant service, super impressed with all members of staff . Caring , helpful nothing to much for them .

4. Februar 2021
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Hi Carol,

Thank you so much for your glowing report.
Wish you every happiness in your new home
Tim @ Cm Removals

Bewertet mit 1 von 5 Sternen

Awful communication and would advise…

Awful communication and would advise avoiding at all costs. Initially booked this company and was 'pencilled' in on our completion date. After Christmas we tried to get them out to finalise our quote but weren't keen until we had an exchange date (we were exchanging and completing only days apart). When we eventually did confirm our exchange and completion dates, they simply refused to acknowledge us any further.

28. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very happy

Very happy with this company, efficient and friendly on a very cold and snowy day. Everything from the quote, price and removal day was handled brilliantly

26. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing service from start to finish.

What can I say we used CM Removals and had a fab service from start to finish. A huge shout out to Tim the owner who was so patient and accommodating with our lengthy chain and changeable move dates. Relocating from Chelmsford to Norwich was a big deal for us as a family let alone during lockdown, so I am super grateful for these guys for making it such a smooth, fast and friendly transition. Highly recommend and would use again in a heartbeat. Anna & Mark Fisher.

23. Januar 2021
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Hi Anna & Mark,

Thank you so much for the glowing review.
Our staff have worked tirelessly during the lockdown period and still maintained a professional and upbeat attitude to their work.

Wishing you all the happiness in your new family home.

All the best

Tim @ Cm Removals

Bewertet mit 1 von 5 Sternen

My response to CM Removals

Do not touch this company with a barge pole. We booked them to do our move on the 17/11/20. Our moving date was 18/12/20. Tried contacting them numerous times on the Thursday before our move on the Friday without success, left several messages but no response. At 3am yes 3am on the day of our move we received a text message from Tim saying he cannot move us today as he was receiving treatment for Covid and then says in the same text that we did not confirm the moving date which is utter rubbish. Why is he giving 2 separate reasons that he cannot do the move. He did not respond to our text and did not make any apology for this unbelievable behaviour. What sort of person behaves in such a manner when moving house is such a stressful time.
Stay well clear from CM Removals Chelmsford.
Frank Hatfield Peverel

10. Januar 2021
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

THE CUSTOMER IS NOT ALWAYS RIGHT !

I visited Mr Flynn on 14/8/20 and provided a competitive quotation.

Mr Flynn accepted the quotation and was instructed to complete the form and scan and email it back to our office which he did on 17/11/20.

We delivered all packaging materials upon receipt and in a prompt professional manner.

On the 20/11 /20 Mr Flynn emails my office and wrote ‘ The date everyone is working to is December 18th’

As this was nearly a month in advance we considered this to be a rough idea of completion date as he had not tick the confirmed box on the form or confirmed it as a definite date of removal at any stage by phone, email or verbally.

I then heard nothing whatsoever from Mr Flynn until the day before removal being the 17/12 at when he left a voicemail asking what time would we be turning up in the morning.

I was self isolating at the time as I had tested positive for coronavirus on 15/12 hence he had to leave a voicemail.

I picked up all the voicemails that evening and heard his message at which stage I contacted him immediately and said we would not be attending as we were fully booked and had no resources available to carry out his move.

He was very unhappy and said ‘ I can’t believe you have done this to me what am I suppose to do now and hung up on me.

I did tell him that I had not heard from him in any way shape or form for nearly a month and he never confirmed the booking at any stage.

After he put the phone down on me I tried to call round other local companies to see if they could assist. Mr Flynn to no avail.

Mr Flynn had in excess of 70 new boxes ,roll of bubble wrap, tape and wrapping paper delivered and we never received a penny , so we are actually out of pocket as a company.

I am disappointed and hurt by Mr Flynn’s review but at no stage did he confirm the date and you certainly cannot confirm 100% a completion date nearly a month before.

We have not survived 2 recessions in the industry and been around for nearly 20 years
providing a poor service.

In fact every job we do has a customer review card to be completed and returned to our office after each move.

We pride ourselves on the highest standards of service and professionalism.

I’m afraid this is a case of a client not confirming the date and only getting in touch the night before the removal date.

No payment was ever take and our terms and conditions on our acceptance form clearly state payment 3 working days prior to the move date so why did Mr Flynn not call to make payment ?

Tim Bear
Cm Removals (Essex)

Bewertet mit 1 von 5 Sternen

Disappointing

We accepted a quote and signed the form and was advised to contact them when we had a confirmed date of moving. We followed this instruction and contacted them on the 16th November advising that we would be moving on the 18th. The gentlemen confirmed and said ok see you in a couple of days to which we corrected them and advised the 18th December. He then thanked us for letting him know and that he would pencil us in. We have since contacted them today just to confirm all ok for the 18th December for him to be extremely rude and advise that it isn't possible and they were booked up. I am disgusted at the customer service and would not recommend. They have now made what is already a stressful situation worse with only 9 days to find another company. Shame on you.

9. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Used them back in 2019

Used them back in 2019, Guys were fantastic, started at 8am moving from a two bed flat to another local 2 bed flat, all finished by 12:30, took great care with our stuff and nothing was too much trouble even stuff not included in the original quote. Very competitive price, will happily use them again for our next move. 10/10.

18. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

CM removals were fantastic

CM removals were fantastic. I can’t fault them at all. We completed very late in the day and they called two other guys to help them unload so we had the children’s beds ready in time for their bedtime! Brilliant service all round.

24. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Thanks Emma. your kind words have been passed onto our staff.
Wishing you all the happiness in your new home.

Tim - Cm Removals

Bewertet mit 5 von 5 Sternen

Great service. Couldn't ask for more.

We moved over 200 miles away. The team were professional, polite and most importantly, careful with our belongings.
Good communication from Tim leading up to the move day. Packaging materials delivered well in advance and itinerary worked perfectly. Cheers.

18. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Hi Nick, Thank you for taking the time to leave feedback on you recent experience with Cm Removals.
We strive to maintain the highest standards at all times, in what is a very stressful time for our clients.
Thank you once again and we wish you and your family all the happiness in your new abode.

Tim - Cm Removals

Bewertet mit 5 von 5 Sternen

Fantastic from start to finish

Fantastic from start to finish, the team were friendly, reliable and professional. I would 💯 use them again.

17. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Hi Sarah, Thank you for taking the time and effort to review our company.

Tim - Cm Removals

Bewertet mit 5 von 5 Sternen

Would thoroughly recommend

We moved from Chelmsford to Wivenhoe with CM Removals in June, and we were so impressed with their service. They were really efficient, friendly and helpful, took good care of all our things (and packed them really well) and were very reliable. It was quite a short notice booking but they offered a very competitive price and we couldn't have been happier that we went with CM Removals. Wouldn't hesitate to recommend.

13. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Thank you Mr & Mrs Law for your positive review . I will pass your comments onto our staff. Wishing you all the happiness I lovely Wivenhoe.

Tim - Cm Removals

Bewertet mit 5 von 5 Sternen

Excellent

Excellent service

10. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Thank you Isabelle for taking the time to complete a review on our company .

Tim - Cm Removals

Bewertet mit 5 von 5 Sternen

Great service

Great service with a really nice and efficient group of guys. Would thoroughly recommend and use again

9. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Hi Mr & Mrs King,
Thank you so much for taking the time to review our company on Trustpilot. It was a pleasure to work with such lovely people as both of you. I will pass your comments onto our crew. Wishing you both lots of happiness in your new home.

Tim - Cm Removals

Bewertet mit 5 von 5 Sternen

Tim and his whole team were fantastic

Tim and his whole team were fantastic, from quoting months before we moved to the moment they left us in our new home. We had a lot of hiccups and the whole process took almost a year but they were regularly in touch to check and reassure. The actual move from Essex to the West Country took two days and went really smoothly. We are so glad that we chose CMRemovals and can't recommend them highly enough. Thanks everyone.

7. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von CM Removals

Hi Helen, thank you so much for your glowing review .
I remember the lovely drive down to the West Country , amazing house and beautiful views. Trust you have both settled in , enjoy

Tim - Cm Removals

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